Senior Product Marketing Manager

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.  We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. You will be part of building the first Strategic Accounts team in North America and work deeply with these Enterprise customers. These organizations operate across multiple business units, regions, and stakeholder layers, requiring executive alignment, structured account strategy, and proactive commercial leadership. As a Strategic Account Manager, you own the long-term commercial partnership for a focused portfolio of 5 to 10 strategic enterprise accounts. This is a senior, high-impact role. You are accountable for revenue retention, expansion, executive engagement, and long-term value creation across your portfolio. You operate as a strategic business partner to your customers and collaborate with internal teams to deliver measurable business outcomes.   Responsibilities for this role: * Own a focused portfolio of 5 to 10 strategic enterprise accounts with full commercial responsibility for retention and expansion * Develop and execute comprehensive account plans for every account, including clear stakeholder mapping of economic buyers, decision makers, and champions * Proactively lead renewal strategy well in advance of contract timelines, ensuring structured risk mitigation and forecast accuracy * Identify, qualify, and drive expansion opportunities across regions, business units, and use cases * Lead complex commercial negotiations, including pricing discussions and multi-year agreements * Build and maintain strong, multi-threaded relationships with senior stakeholders, including C-level and budget owners * Conduct structured business reviews to align on value, strategic priorities, and long-term partnership roadmap * Translate customer business objectives into clear value positioning and commercial opportunities * Segment and prioritize accounts based on growth potential and risk, managing the portfolio proactively rather than reactively * Act as the commercial lead internally, collaborating with Senior Customer Success Managers and other cross-functional stakeholders to align adoption, value realization, and growth strategy * Maintain disciplined pipeline management, CRM hygiene, and forecasting practices * Surface strategic customer insights to Product, Marketing, and Leadership to strengthen Mentimeter’s enterprise offering Must-haves for the role:  * 8+ years of experience in Enterprise SaaS sales or strategic account management * Proven track record managing complex, multi-stakeholder international accounts * Demonstrated success in driving both retention and expansion * Strong executive presence and ability to influence senior decision makers * Experience leading complex commercial negotiations and multi-year agreements * High business acumen and analytical thinking * Structured approach to account planning and portfolio management * Excellent communication skills   Responsibilities not included in this role: * Prospect and close brand new logos (Account Executives does that) * Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts it may be done by you as well) * Day-to-day support (We have minimal support, and a support specialist is responsible for this) However, the Strategic Account Manager remains fully accountable for the overall commercial health and long-term value of each account. Resources we have to support you: * World-class lead generation from the Marketing and Product teams * Marketing and Sales team to support in analysis and tactics * A Sales Operations, Sales Enablement, Sales Engineering and Business Development departments who provides projects to continuously support the sales team * Professional toolstack (Intercom, Mixpanel, Google Analytics, Salesforce, SalesLoft, PlanHat, Looker, Hex) *   Compensation Model: We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in all of our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is $126k to $170k annually. Mentimeter is a Hybrid Workplace. You will be expected to be in-office 3 days a week.   What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Mentimeter’s Strategic Accounts require deep partnership beyond adoption & usage support. As an Enterprise Customer Success Manager within Strategic Accounts, you are responsible for ensuring measurable business impact and long-term value realization across a focused portfolio of enterprise customers. Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. You will be part of building the first Strategic Accounts team in North America and work deeply with these Enterprise customers. These organizations operate across multiple business units, regions, and stakeholder layers, requiring executive alignment, structured account strategy, and proactive commercial leadership. You operate as a strategic partner to customer stakeholders, ensuring Mentimeter is embedded in key workflows, aligned to business priorities, and positioned as a critical capability rather than a tactical tool. While the Account Manager owns the commercial relationship, you own the strategic and operational value realization that drives retention and expansion readiness. Responsibilities for this role: * Drive measurable business impact by aligning Mentimeter usage to clearly defined customer outcomes, strategic priorities, and executive-level KPIs * Develop and maintain structured success plans for every account, grounded in how the customer measures success internally, including business metrics, adoption benchmarks, and organizational objectives * Lead executive-level conversations with senior stakeholders, including Managing Directors and functional leaders, confidently articulating value in business language and advising on best practices within communication, learning, and engagement * Demonstrate strong situational awareness and cognitive agility in high-level meetings, quickly processing new information, adapting messaging in real time, and guiding discussions toward meaningful outcomes * Act as a trusted advisor by constructively challenging customers when appropriate, offering perspective and recommendations that elevate their use of Mentimeter and strengthen the partnership * Demonstrate thought leadership in communication and facilitation by leading executive workshops, contributing to customer events, and confidently representing Mentimeter to inspire senior stakeholders * Build trusted, multi-threaded relationships across departments and regions, ensuring Mentimeter is embedded in key workflows and strategic initiatives * Proactively identify operational and stakeholder risk signals before they become commercial issues, and drive mitigation plans in close collaboration with the Strategic Account Manager * Drive cross-departmental adoption and use case expansion by deeply understanding customer workflows, processes, and internal structures * Leverage strong customer relationships to generate advocacy, strategic referrals, testimonials, and executive alignment that support long-term commercial growth * Collaborate closely with the Strategic Account Manager to align value realization strategy with commercial objectives and long-term account plans   Must-haves for the role: * 8+ years of experience in Enterprise SaaS Customer Success, strategic advisory, or equivalent enterprise-facing role * Proven track record managing complex, multi-stakeholder international accounts * Demonstrated success driving measurable business impact and long-term value realization within large organizations * Strong executive presence with experience confidently engaging and advising senior stakeholders such as Managing Directors, VP-level, and functional leaders * High business acumen and analytical thinking * Structured and disciplined approach to success planning, stakeholder mapping, and long-term account development * Professional-level English * Excellent communication skills Responsibilities not included in this role: * Prospect and close brand new logos (Account Executives does that) * The commercial responsibility of current customer (Account Managers do that) * Day-to-day support (We have minimal support, and a support specialist is responsible for this) However, as part of the Strategic Account Teams, you remain fully accountable for the overall health and long-term success of each account.   Resources we have to support you: * World-class lead generation from the Marketing and Product teams * Marketing and Sales team to support in analysis and tactics * A Sales Operations, Sales Enablement, Sales Engineering and Business Development departments who provides projects to continuously support the sales team * Professional toolstack (Intercom, Mixpanel, Google Analytics, Salesforce, SalesLoft, PlanHat, Looker, Hex) Compensation Model: We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in all of our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is $116k to $160k annually. Mentimeter is a Hybrid Workplace. You will be expected to be in-office 3 days a week. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

DEPT

This is a 12 month fixed term employee contract. This posting reflects an existing vacancy. JOB PURPOSE This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units. Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams. WHAT YOU’LL DO: Campaign & Regulatory Initiative Planning * Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters * Break initiatives into clear steps, milestones, dependencies, and ownership assignments * Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines * Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements * Proactively identify risks, gaps, and dependencies before they impact delivery Cross-Functional Coordination & Leadership * Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups * Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction * Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle * Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed Content & Platform Operations * Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool * Coordinate translation, reviews and approvals with stakeholders * Maintain accuracy and quality control across content, communications, and supporting documentation * Serve as the central coordination point for internal stakeholders and external agencies Tradeshow & Event Project Management * Develop detailed timelines for regulatory-related tradeshows and events * Coordinate deck development, design timelines, and approval processes * Oversee proofreading and quality control of materials * Manage production timelines for printed collateral * Coordinate ordering of giveaways, swag, and event materials * Ensure timely delivery and alignment with brand and compliance requirements Measurement & Insights * Create and deploy customer satisfaction surveys using internal tools * Track, analyze, and report on survey results to identify trends and areas for improvement * Monitor and analyze traffic to campaign-related websites and landing pages * Provide clear reporting on campaign performance and engagement metrics * Translate data into actionable insights to inform future regulatory campaign planning Presentation & Communication * Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress * Present updates confidently to stakeholders and mid-sized internal audiences * Ensure consistent, well-organized communication across global partners WHAT YOU BRING: * 8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment * Experience using a Content Management system * Proven experience building structured project plans and managing complex, multi-stakeholder initiatives * Strong proficiency in Google Suite * Experience coordinating with cross-functional stakeholders and external agencies * Ability to manage multiple parallel projects across different markets and time zones * Strong English writing and proofreading skills. Additional languages would be a plus * Exceptional attention to detail and follow-through * A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies * Strong organizational and prioritization skills Desirable skills * Experience supporting regulatory, compliance, or public policy initiatives * Familiarity with translation/localization workflows * Experience managing print production or event logistics * Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments. The anticipated annual salary range for this position is $85,000 - $120,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WE OFFER * A flexible, hybrid working policy. * An excellent salary based on experience and equal pay policies. * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week. * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.