
Toast · Toronto
About Toast: Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the bu...
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best:
building the businesses they love.
Are you bready* for a change? (Team Info)
The Care Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day—the foundation
behind every phone call, chat conversation, and support case.
This work directly determines how quickly restaurants get back up and running. When agents have fast, reliable tools with the
right context, they resolve issues in minutes. When they don’t, resolution slows—and every delay in fixing a payment issue, menu
problem, or device failure costs restaurants real revenue.
We’re rebuilding this experience from the ground up: migrating to a new omnichannel contact center platform and creating a true
“single pane of glass” for agents. That means bringing together customer data, account context, device state, case history, and
operational tools into one unified system—so agents can focus on solving problems, not piecing together information.
As an engineer on this team, you’ll help define and build that foundation for how hundreds of care agents support tens of
thousands of restaurants. You’ll drive the migration while also shaping what comes next—integrating backend systems, designing
workflows, and continuously improving the experience based on how agents actually work.
This work requires strong empathy for internal customers and a willingness to operate within real constraints. You’ll navigate
complex integrations, vendor platform limitations, and real-time system dependencies—all while ensuring the system is reliable
enough to support a high-throughput, always-on support organization.
As a Senior Software Engineer, you’ll own projects end-to-end: building agent-facing features, improving system performance and
reliability, and iterating based on real operational feedback. You’ll partner closely with product, care operations, and
engineering teams to turn day-to-day support challenges into tools that measurably improve how support is delivered.
If you’re motivated by building for internal customers, care about usability as much as system design, and want to see your work
directly improve how teams operate at scale, this is a role with clear, tangible impact.
About this roll* (Responsibilities)
on agent feedback and operational metrics.
customer data, account state, device information, and case history.
high-throughput, always-on support environment.
solutions that improve resolution speed and efficiency.
delivery speed—operating effectively within real-world constraints.
evolves and scales.
quality, and continuous improvement.
Do you have the right ingredients*?
Kotlin, or other object-oriented languages.
APIs.
technical solutions.
outcomes.
are evolving.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build
for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from
Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The
people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and
brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a
healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits
This role is for a current vacancy.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and
geographic location. In addition to base salary, our total rewards components include cash compensation (overtime,
bonus/commissions if eligible), equity, and benefits.
Pay Range
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with
tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong
culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations
page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse,
and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our
culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong
culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and
regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide
reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation
to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of
employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job As a Senior Software Engineer, you will develop and maintain the core backend systems powering the OpenTable for Restaurants platform, directly impacting real-time reservation availability and data synchronization across global surfaces. You will lead high-scale product development and technical infrastructure upgrades, from enabling advanced dining configurations to optimizing multi-data-center microservices. Working within a highly collaborative team environment, you will drive modern development practices such as continuous delivery, trunk-based development, and pair programming. In this role, your technical contributions will ensure the absolute reliability, scale, and uptime of mission-critical systems that power thousands of frontline restaurant experiences. Responsibilities * Design, implement, and maintain high-scale backend systems to compute real-time table availability and reservation workflows. * Drive product features and technical infrastructure upgrades from early planning phases all the way to production deployment. * Build and optimize microservices architectures to support multi-data-center scalability and real-time data synchronization. * Collaborate closely with team members through architectural design debates, thorough code reviews, and pair programming. * Uphold system reliability and uptime standards by embedding rigorous automated testing into the development lifecycle. * Adopt and leverage emerging AI technologies to enhance workflows while taking full responsibility for verifying output accuracy. Minimum Qualifications * 5 or more years of full-time professional software development experience working within a team environment. * Proficiency in C# along with expertise in object-oriented programming and common design patterns. * Extensive professional experience working with microservices, multithreading, and databases (SQL or NoSQL). * Demonstrated ability to write readable, maintainable code covered by robust automated tests. * Strong communication skills. Preferred Qualifications * Experience with event-driven architecture, especially Apache Kafka. * Familiarity with domain-driven design * Familiarity with modern caching strategies using tools like Redis or Memcached. * Experience with MongoDB. * Experience with Docker and Kubernetes. * Background in reservation, booking, marketplace, or other transaction-heavy platforms. Benefits and Perks * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 days of paid time off * Private health and dental insurance * Life and Disability insurance The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we’re building the next generation of authentication for the Agentic AI era. We’re looking for a Senior Engineer to join our AI Authentication team – a group of product-minded, deeply technical engineers delivering features to define what identity and access mean in a world increasingly powered by artificial intelligence. This is a great opportunity for an Senior engineer who thrives in collaborative environments, is eager to grow their technical depth, and wants to build scalable systems that solve real-world security problems. Auth0 Emerging Tech is the Engineering organization where we take care of the hottest technology out there: we ship fast, we don't break things. We are a dynamic and collaborative distributed and diverse team. We value ownership, learning and innovation. We launched our Auth for GenAI offering and we are looking for an Senior Engineer to join us to lead the team taking care of the Identity Protocols parts of the game. Auth0 works with NodeJS ( Javascript or Typescript), a hint of Go and MongoDB or PostgreSQL databases. What will you do: * Bring expertise in identity and security while building innovative features and standards that will secure the Agentic AI world * Build and maintain scalable services using TypeScript, NodeJS PostgreSQL/MongoDB. * Collaborate with other product managers, designers, and senior engineers to deliver features that improve identity and access for GenAI applications. * Write clean, testable, and maintainable code, and participate in code reviews and system design discussions. * Contribute to observability and alerting systems to ensure reliability and performance of our services. * Continuously learn and grow by working alongside experienced engineers on complex distributed systems. Qualifications and requirements What you'll bring to the role: * Solid programming experience with JavaScript/TypeScript and familiarity with NodeJS runtime environments. * Practical experience with SQL and NoSQL databases (preferably Postgres and MongoDB). * The ability to write well-tested, good quality code. * An enjoyment of working in an iterative development environment. * The ability to work well with technical and non-technical people to deliver high-value results. * Excellence when working autonomously, knowing when to seek help from team members. * A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. * Experience and understanding of architecture principles across infrastructure platforms, security, data, integration, and application layers. * Experience working on resilient products that can scale. Bonus points for: * Understanding of IAM Concepts * Experience with using AI Agents, to better understand the problem space we operate in * Experience creating and maintaining public and secure APIs. * Curiosity about AI and its intersection with identity and security. * Experience working on Identity and Access Management software and concepts * Knowledge of observability tools like Datadog, Prometheus, or OpenTelemetry. #LI-Hybrid P24773_3426177 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $136,000—$187,000 CAD The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job The OpenTable for Restaurants platform connects restaurants to a global network of over 25 million diners. As an iOS Engineer on this team, you will build and scale the sophisticated mobile application that enables restaurant hosts, servers, managers, and owners to plan shifts, manage tables, and grow their businesses. You will collaborate with a cross-functional group of engineers, designers, and product managers to deliver beautiful, high-performance, and high-value features. This role offers the opportunity to own end-to-end user experiences, from complex inventory management and data synchronization to crafting intuitive user interfaces that directly impact daily restaurant operations worldwide. Responsibilities * Collaborate with cross-functional partners to rapidly iterate on product requirements and designs, ensuring alignment on technical direction and project scope. * Drive engineering excellence and software quality by leading architecture and code reviews, advancing automated testing practices, and improving our CI/CD capability. * Monitor application health, assess user impact, and deliver timely resolutions for production incidents and support escalations. * Adopt AI technologies to enhance your workflow, while also taking ownership of the results produced by these technologies and carefully checking them for accuracy. * Mentor and guide team members to foster technical growth and maintain readable, maintainable, and reusable code standards. Minimum Qualifications * Experience shipping production-quality native iOS applications and features (typically 5+ years). * Proficiency with Swift and technical familiarity with iOS core frameworks. * Comfortable using (and have deep experience in two or more of): SwiftUI, Async/Await, Combine, CoreData, Networking, Instruments, SOLID, MVVM, FRP. * Proven track record of driving software development projects from technical planning through production deployment. * Experience actively mentoring team members and leading robust peer code reviews. * Experience writing readable, maintainable, and reusable code with a strong emphasis on automated testing. * Strong communication skills with the ability to articulate technical trade-offs to cross-functional stakeholders. Preferred Qualifications * Experience with advanced asynchronous programming, reactive frameworks, and software architecture design patterns. * Experience optimizing mobile performance and data synchronization workflows using profiling tools. * Experience building complex features such as high-performance real-time inventory management systems. Benefits: * Generous paid vacation + time off for your birthday * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * Private health and dental insurance * Life and Disability insurance Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.