Social Program Manager

Program Manager

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Program Manager Location: Remote, Canada   About the role:  As a mid-level Program Manager, you'll independently manage the full execution lifecycle of integrated marketing campaigns for a major technology brand. You own the workback plan, run the briefing process, manage stakeholder communications, and track delivery across every service line — social, paid, events, D&I, and beyond. You're not the specialist in each discipline, but you understand each well enough to brief effectively, anticipate blockers, and keep quality and pace on track. Campaigns move because you make them move    What you will be doing:    * Act as the single point of contact for campaign execution — the central coordinator between client stakeholders, internal teams, and specialist service owners * Lead the end-to-end execution of integrated marketing campaigns, managing all workstreams from brief intake through to final delivery * Own the campaign workback plan — building, maintaining, and communicating timelines that are realistic, clearly sequenced, and consistently up to date * Manage the integrated briefing and service request process, ensuring every specialist team receives clear, accurate, and timely briefs * Run stakeholder communications and status updates — keeping clients and internal leads informed, flagging risks early, and resolving blockers before they affect delivery * Coordinate multiple specialist teams simultaneously — social, paid media, events, D&I, and others — ensuring handoffs are clean and no workstream falls behind * Track execution progress across all campaign activity, maintaining a clear and accurate picture of delivery status at all times * Identify delivery risks and dependencies across workstreams and act proactively to resolve them * Support tracking and reporting on campaign production spend; assist with purchase orders and budget administration alongside the production team * Contribute to continuous improvement of campaign execution processes, templates, and ways of working within the studio * Apply Gen AI tools to streamline briefing, project documentation, status reporting, and workflow management     What you need to be great in this role:    * Solid experience managing integrated marketing campaign execution across multiple disciplines or service lines — social, paid, events, or similar * Ability to build and own a workback plan: structured, sequenced, and communicated clearly to everyone who needs it * Experience running briefing processes and service requests — able to translate a strategic brief into clear, actionable direction for specialist teams * Strong stakeholder communication skills: confident managing client-facing updates, status reports, and risk escalations in a remote environment * Proven ability to build trust and maintain momentum across specialist teams, client stakeholders, and senior leads in a remote environment * Able to manage competing priorities and delivery risks across concurrent workstreams without losing clarity or pace * Understanding of how different marketing disciplines work — social, paid media, events, D&I — and what good execution looks like across each * Comfortable working fully remotely and managing delivery across distributed teams * Experience supporting project-level budget tracking and financial administration Gen AI & Agentic Thinking * Proficiency with Gen AI tools to support briefing, documentation, and project management workflows * Experience building personal AI workflows to improve efficiency and output quality * Agentic approach to campaign execution: able to break complex, multi-workstream projects into structured, manageable plans * Ability to critically evaluate AI outputs and apply human judgement before sharing with clients or teams * Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of our total compensation package.   REQ ID: 17904 #LI-FO1 #LI-MIDSENIOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $85,000—$95,000 CAD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

GenAI Account Manager

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  GenAI Account Manager Location:  Toronto, Ontario, Canada  ABOUT THE ROLE:  This is a mid-level account management role in a high-output, fast-paced in-house studio. You'll work across client stakeholders, creative teams, project managers, and compliance partners — keeping multiple content workstreams on track from brief to delivery. The role combines strong client partnership with hands-on briefing, coordination, and a genuine appetite for AI-assisted ways of working. You'll work independently, manage competing priorities, and bring a quality mindset to every touchpoint.  WHAT YOU WILL BE DOING:  * Serve as the primary day-to-day client contact, building trust through proactive communication, sound judgment, and consistent follow-through.  * Partner with clients to understand business objectives — awareness, conversion, product launches, promotions — and translate them into clear creative direction, bringing strategic thinking to channel selection, deliverable types, and messaging based on goals and performance data.  * Lead brief intake: join weekly media and client calls, ask the right questions, and ensure all inputs are captured before work begins — objectives, target audience, channel specs, mandatory messaging, claims and disclaimers, retailer requirements, and due dates.  * Write clear, complete briefs that set creative teams up for success, including success metrics, deliverable definitions (sizes, versions, languages, cutdowns), and scope parameters.  * Use OLIVER's AI tools to support brief intake and optimise efficiency throughout the creative development process.  * Lead adoption of GenAI-enabled workflows from the account side — setting client expectations, documenting inputs and outputs, and ensuring brand safety and content provenance requirements are met.  * Manage scope and prevent unnecessary revision by aligning stakeholders early on deliverables, timelines, and approval processes.  * Coordinate across creative, motion, design, copy, compliance, and project management teams to keep work moving from brief through to delivery.  * Track status across multiple concurrent workstreams; identify risks early and propose practical solutions — phased delivery, revised scope, or alternate approaches.  * Guide the feedback and approval process: consolidate client notes, ensure comments are actionable, and maintain version control across rounds.  * Ensure all deliverables align with brand guidelines and product specifications — correct models, attachments, approved feature claims, required disclaimers — partnering with compliance and legal stakeholders as needed.  * Build and refine intake and production tools — brief templates, checklists, approval flows — and capture learnings to continuously improve how the studio briefs, produces, and delivers at scale.  WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * Proven account management or client services experience in an agency, in-house studio, or content production environment, supporting high-volume creative delivery.  * Ability to act as a strategic partner — connecting business goals to creative outputs, not just managing tasks and timelines.  * Strong briefing skills: able to translate vague or incomplete requests into clear, complete, and actionable creative briefs.  * Excellent organisation and prioritisation, with confidence managing multiple projects, stakeholders, and tight deadlines without losing attention to detail.  * A QA mindset — accurate specs, correct messaging, clean handoffs, and precise versioning.  * Confidence leading meetings, managing expectations, and navigating client feedback with diplomacy and clarity.  * Familiarity with digital creative deliverables across paid social, eCommerce/PDP, retail placements, and motion, and with the production workflows that support them.  * Proficiency with Microsoft 365; familiarity with Workfront or similar project management platforms is an advantage.  * Proficiency with Gen AI tools relevant to account management and content production workflows, with a focus on improving briefing quality and process efficiency.  * Experience building or contributing to AI-assisted workflows that improve intake, briefing, or approval processes.  * Agentic approach to problem-solving: able to break down complex briefs or multi-workstream challenges into clear, manageable steps.  * Ability to critically evaluate AI outputs and apply human judgment — particularly around brand safety, content accuracy, and compliance requirements.  * Genuine curiosity about how AI tools can improve the speed and quality of creative production at scale. * Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning. REQ ID: 18190 #LI-JB1 #LI-MIDSENIOR #LI-REMOTE At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $85,000—$95,000 CAD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Counselor Advocate - Sojourn

Unknown Employer

Role: Counselor Advocate Reports to: Program Manager Program: 1801-Sojourn Department: Domestic Violence Location: Sojourn Shelter Services - Confidential Setting: 100% Onsite Schedule: Monday-Friday 2pm-10:30pm Status: Full-time/Non-Exempt/Non-Management  Openings: 1   Summary: Sojourn’s mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children’s empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations.    Essential Duties and Responsibilities:  * Maintain accurate progress notes and documentation of client services * Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPPA, safety and crisis intervention. * Responsible for providing direct services to clients: * Assist with client crises as needed (life skills, conflicts resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. * Ensure implementation of empowerment model, harm reduction and trauma informed care methodologies. * Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. * Assist with client entry and exit of shelter programs * Assist with transportation of program participants and their belongings to meetings such as the court, doctors, community resources, and housing appointments etc. as necessary. * Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. * Provide child-care occasionally * Ensure adherence to shelter guidelines for program participants under the supervision of shelter management. * Provide resources and referrals as needed * Assist with life skills support and education such as, grocery shopping, assistance with chores/cleaning, provision of child care * Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. * Attend staff meetings, case conferences, training workshops, and community meetings as needed. * Take inventory of site needs and submit facility maintenance, IT, and supply order requests. * Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings * Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards * Participate in maintaining the organization and cleanliness of the shelter facility. * Work with shelter management to report credible suspicions of child abuse * Train, assist and provide feedback to volunteers * Other Duties as Assigned Specific Duties-Operations: * Ensure that shelter property and its surroundings is well maintained and clean. * Regularly inspect facilities to verify clean, sanitary conditions. * Report any maintenance issues or need for repairs to supervisor in a timely fashion. * Regularly inspect facility/beds to ensure they are in working order. * Train shelter support staff in proper protocol for site maintenance. * Ensure monthly safety and fire drills are conducted    Qualifications: * High School Diploma or GED or Equivalent * Use of own vehicle; responsible to carry all auto insurance legally required in State of California * Valid California Drivers License * Trustworthy, honest, and team player. * Ability to supervise shelter participants with dignity and respect at all times. * Must engage participants in positive interactions and troubleshoot problems as they surface. * Must exhibit sound decision-making ability related to crisis and safety planning * Ability to work with a diverse population and implement cultural responsiveness * Ability to handle communications with public, TPC staff and volunteers via phone or in person. * Literate with the ability to operate basic computer functions. * Able to maintain confidentiality. * Able to supervise sanitary conditions at all times in all areas including, client proms, general areas, and communal living areas. * Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight. * Understanding of Domestic Violence Survivor population and their specific needs for services * Willingness to receive 40-hour Domestic Violence Training   Preferred Qualifications: * Bilingual English and Spanish * Experience in social services program or case management preferred; 24-hour shelter experience preferred * Extensive experience working in social services field with direct experience related to provision of case management services preferred * Experience working in communal living or shelter environment preferred   Work Environment: * Combination of field and office environment * On occasion walk or drive to different local sites * Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds * May necessitate working in busy and loud environment * May be exposed to elements like cold, heat, dust, noise and odor * May need to bend, stoop, twist and sit throughout the day