Senior Product Manager (Retain)

Infinite Lambda

The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. KEY OBJECTIVES * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with.   DETAILED RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. REVENUE GROWTH & ACCOUNT DEVELOPMENT * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. STRATEGIC ACCOUNT PLANNING * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs.   SALES HANDOVER & ONBOARDING * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales.   COLLABORATION & INTERNAL ALIGNMENT * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. OPERATIONAL EXCELLENCE * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights).   COMPENSATION AND PERFORMANCE TARGETS The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised.   MEASUREMENT METRICS The success of the Account Manager role is evaluated based on the following categories:   CLIENT SATISFACTION * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. REVENUE GROWTH * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) ACTIVITY & PRODUCTIVITY * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue.   QUALIFICATIONS AND SKILLS * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth. ▶ ▶ Submit your CV in English in PDF. ▶ ▶ Mind that as we are an international team, internal communication is in English. ▶ ▶ To ensure legislative compliance, applicants may be asked to provide up-to-date proof of a clean criminal record. Examples of said proof include extract n°3 of the Criminal Record (France), Büntetlen előélet (Hungary), Disclosure and Barring Service (DBS) check (UK), an extract from the Criminal Register (Slovakia), or a country-specific equivalent. Providing proof of a clean criminal record is the final step in the hiring process and will only be requested should the applicant accept an offer from Infinite Lambda.   Infinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other.

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for an ambitious Senior Product Manager to join a team leading the development of our Seller Dashboard within our Experience group, a key part of delivering our solutions to SaaS businesses. You will be key to driving business growth through understanding, nurturing, and innovating within our dashboard. You will be in charge of delivering an ambitious roadmap for your team and working continuously with internal and external stakeholders to ensure we’re building the right thing. Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages subscription billing and payments so that we can take this burden from our customers. We handle millions of payments globally and provide functionality to manage subscription billing, while also reducing churn and optimising acquisition. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions. This all needs to be backed up with accurate and easily accessible data and insights, so that our customers can operate and grow their businesses with Paddle. We are looking for an ambitious and autonomous Senior Product Manager with deep knowledge or experience with SaaS Dashboards, Onboarding journeys and AI experiences to: * Help us with our strategic vision of becoming the growth platform for SaaS businesses. * Work as part of a cross-functional team (with engineers and a product designer) to deliver on this vision. We’re aiming to nurture a world-class product team that can help us build an industry-leading organisation. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success. What you'll do: Product Roadmap & Strategy: * Build a vision of Paddle’s Seller Dashboard building on market trends & technology innovations to ensure we’re delivering market leading experiences. * Define and prioritise product features and requirements based on customer needs, market trends, and business goals. * Identify opportunities by working closely with Sales, Solutions and Customer Success to gain a deep understanding of customer & user needs. Identify optimisation opportunities, then prioritise and design features to solve these. * Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact. * Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations. Product Development and Management: * Work in a trio with Design and Engineering leaders to manage the end-to-end product development process, from ideation to launch. * Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers. * Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs. * Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs. Market Analysis and Research: * Conduct market research and competitive analysis to identify opportunities and threats. * Gather and analyse customer feedback to inform product decisions and improvements. * Monitor industry trends and emerging technologies to stay ahead of the competition. Stakeholder Collaboration: * Communicate product strategy and progress to stakeholders, including team members, and customers. * Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives. * Present product updates and performance metrics to stakeholders regularly. Performance Monitoring and Optimization: * Define and track key performance indicators (KPIs) to measure product success. * Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products. * Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs. Go-to-Market Execution: * Develop and execute go-to-market plans for product launches and updates. * Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption. * Create marketing collateral, sales training materials, and other support documentation. * Train sales and support teams on product features and benefits. We'd love to hear from you if: * You're excited by, and have specific experience in, building product experiences within fintech or SaaS - whether that's guiding users through onboarding, creating coherent experiences across a suite of related tools, or making complex tooling feel simple to use. * You've worked as a Product Manager and enjoy cross-functional teams, working alongside engineers, product designers, and other functions to deliver value to users through frequent product launches. * You've shipped AI-powered features into a live product and have a clear point of view on where AI genuinely improves the user experience (and where it gets in the way). * You understand that measuring success through metrics is an important part of Product and you have experience working with analytics platforms to draw insights from data and use them in product development. * You have worked in a startup, scale up, or fintech environment and have created engaging and thoughtful customer experiences. * You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem. * You enjoy spending time speaking to your customers and finding various ways to gather customer insights to build a world-class product. * You’re not afraid to jump into and manage tough tradeoffs with varied stakeholders and customer requests. * You love solving problems in innovative and creative ways, you think deeply about UX in your day-to-day life, and have broad personal experience with SaaS/Fintech products. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: The Experience Group at Paddle is made up of several closely connected teams. Two of those, Dashboard and Developer Experience (DX), are hiring for this role. Dashboard transforms our seller-facing products into rich, seamless experiences that help thousands of customers run and grow their business on Paddle, and shapes our design system to drive consistency and adoption across multiple products. Developer Experience makes Paddle a world-class platform to integrate with, owning our docs platform at developer.paddle.com, our SDKs and public libraries, and the tooling that makes integrating with Paddle simple and enjoyable. As a Senior Frontend Engineer in the Experience Group, you'll lead frontend craft across the products that thousands of organisations rely on, from small businesses and independent developers to the next generation of AI-native builders, whether that's the seller dashboard, our design system, or the developer-facing surfaces sellers and their engineers hit every day. TypeScript, React, and our design system are core to the work, alongside React Router 7 on the dashboard side and Astro on the docs side. You'll partner with product managers, designers, and technical writers, using our design system as a bridge between design intent and engineering reality, and you'll ensure that our UI surfaces remain consistent, accessible, and high-fidelity at scale. You'll work with experts to achieve success, develop your own skills, and grow your career. What you'll do: * Lead and help shape frontend work across the Experience Group's products, from the seller-facing dashboard, to our docs platform (built on Astro) and DX initiatives like our app marketplace, transforming them into rich, seamless experiences that help our sellers grow and our developers integrate with ease. * Own the technical direction and lifecycle of products and tooling in your remit, including public libraries like Paddle.js and our Node SDK, from technical planning through rollout and long-term maintenance. * Shape and enhance our design system in collaboration with product designers, driving adoption across multiple products as both a consumer and a contributor. * Contribute high-quality TypeScript and React code in a large codebase used by several teams, optimising for collaboration, developer experience, and throughput. * Champion frontend excellence and ways of working across the frontend guild. * Level up the team's engineering practices through mentoring other engineers, leading the technical planning of team initiatives, and driving improvements to quality with an eye for edge cases. * Collaborate on features end-to-end with product managers, designers, technical writers, and other engineers, from initial concept and planning right through to rollout, with excellent written and verbal communication. * Practise DevOps: you're responsible for getting your code to production, supporting and monitoring its performance. We'd love to hear from you if you have: * Deep proficiency in TypeScript, React, and CSS, with a track record of leading medium-to-large frontend initiatives end-to-end at scale. * Hands-on experience with design systems as both a consumer and a contributor, ideally driving adoption across multiple products. * A deep interest in excellent user experiences and how they can be achieved through technical craftsmanship. * Experience mentoring other engineers, with strong written and verbal communication that works well with non-technical colleagues. * A proactive attitude towards finding ways to improve the code and team processes, and a strong understanding of the development process from design through to deployment and maintenance. * A product mindset and pride in what you build: you think about the people using what you ship, whether sellers or developers, with an eye for detail and edge cases. * An active curiosity about AI and how it's reshaping software development, with hands-on use already part of your day-to-day. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.