Associate Solutions Engineer

tem

📈 Who We Are: We are rebuilding the energy transaction, making it transparent and fair. Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity. tem exists to fix a broken global energy market that’s long favoured legacy operators, intermediaries, and opaque pricing. Today’s electricity system was not designed for rapid decarbonisation, AI-driven efficiency or fair access for the actual users - businesses and generators. We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. Our technology is designed to cut out the inefficient fees, automate complex market flows, and bring transparency and fairness to energy transactions at scale. In late 2025, after extraordinary growth, we closed a $75 million Series B - led by Lightspeed Venture Partners with participation from Albion, Atomico, Allianz, Hitachi Ventures, Hitachi Ventures, Schroders Capital and others - positioning us for global expansion, deeper product innovation and category leadership. We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide. Since launch, our modern utility product, known as RED, has already facilitated thousands of business customers and billions in energy transaction value, proving that modern software and AI can transform an industry built on legacy systems. At tem, we’re not just building another energy company, we’re rearchitecting market infrastructure so that transparency, efficiency and sustainability become the default, not the exception. At tem, everyone works in either an Engine or a Service. Engines are cross-functional teams focused on one part of the customer journey, and they own results from start to finish. Each Engine is responsible for improving a clear measure of success. Services are specialist teams that build shared tools and expertise, and they support Engines when needed. This setup helps us stay focused, move faster, and makes it clear how each role contributes to the success of the business. THE ROLE We’re looking for a Customer Experience Operations coordinator to join the Onboarding and Service cross-functional team. This is a hands-on operations role: you’ll do real back-end processing work that keeps the engine running, and you’ll be expected to do it accurately, take ownership of your remit, and actively look for ways to make the work smarter and faster over time. You won’t be thrown in without support. You’ll work closely with the Operations Lead and other stakeholders in the team, while also operating with autonomy. You’ll escalate early when something isn’t right, and you’ll bring a continuous improvement mindset to everything you do. WHAT YOU’LL DO * Keep operations running accurately * Own and execute back-end processing tasks that keep Customer Experience and the Onboarding and Service team running (document management, data entry, system administration, operational housekeeping). * Deliver work to a consistently high standard of accuracy and attention to detail. * Partner closely with stakeholders so manual processing work is handled efficiently and doesn’t become a bottleneck to customer-facing delivery. * Flag blockers, data issues, or anything that looks wrong early. * Look for ways to improve * Identify repetitive or manual processes and proactively propose solutions to reduce friction (tooling, process redesign, or flagging issues to the right person in Product, Engineering, or Operations). * Adopt existing templates and automation tools to improve your own efficiency. * Contribute to a smarter way of working across the Engine. * Document and communicate clearly * Produce clean, clear operational artefacts (process documentation, tickets, action trackers) so work can be picked up easily by others and nothing gets lost. * Communicate progress in a consistent, simple way: what’s done, what’s next, and what’s blocked. * Follow documentation standards set by the Operations Lead, contributing to a team where knowledge is shared and single points of failure are minimised. * Work with the wider Engine and tooling teams * Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot. * Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues. * Liaise confidently with Product, Engineering, and other teams when your work intersects with theirs. * Be curious and communicative; you don’t need to be a technical expert yet. WHAT WE’RE LOOKING FOR * High attention to detail; takes accuracy seriously and notices when something doesn’t look right. * Strong drive to improve (not just getting through the task list, but thinking about how the work could be done better). * Communicates clearly in writing and documents work so others can follow it. * Comfortable doing manual, repetitive operational work — and motivated to reduce it over time. * Familiarity with CX or support tooling (Intercom, Zendesk, Zoho Desk, or similar) is a strong plus. * Escalates early, takes ownership, and doesn’t wait to be told what to do next. * Comfortable working in a fast-paced environment with shifting priorities. Nice to have * Experience in a support operations, customer service operations, or back-office processing role. * Hands-on experience with Intercom, Zendesk, Zoho Desk, or a similar CX platform (especially configuration, admin settings, or platform management). * Exposure to automation tools such as Zapier or n8n (even at a basic level). * Familiarity with HubSpot or similar CRM tools. BENEFITS AND PERKS Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. INTERVIEW PROCESS We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. 1. Intro call with Talent, 30 minutes. 2. Hiring Manager interview, 60 minutes. 3. Skills interview with the People team, 60 to 90 minutes, including a practical exercise review. 4. Bar raiser with our founders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.

Healios

POSITION: Permanent, Full Time (30 to 37.5 Hours Per Week) LOCATION: Remote but must be based in the UK or Europe  SALARY: £60,000 to £70,000 per year    United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere.  By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.  Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.  You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.  “Great minds don’t think alike”  From our talented tech teams to our standout clinical expertise, we are bringing great minds together to build more accessible services. Our software supports clinicians, young people and families through some of the most important moments of their lives, so it needs to be reliable, secure and built with care.   Our values Our values shape how we build, collaborate and care for everyone we support. We look for people whose own values align with them: * Do the right thing * Act with integrity * Be a great listener * Deliver your best work * Be truly courageous   About the role As a Software Engineer at Healios, you’ll build meaningful, well-crafted software that improves access to mental health and neurodevelopmental care. We work in a focused, remote environment that values small, collaborative teams, clear ownership and the space to do your best work without unnecessary meetings or noise. Your work will contribute to one of our three strategic areas: improving the experience of the clinicians who use our platform, making client operations sustainable as we grow, or giving our partners the confidence to expand their work with us. You’re a full-stack generalist who is growing into ownership. You like to take features end-to-end, you’re comfortable with ambiguity and finding your own answers, and you keep your team informed without being chased. You would rather ship something useful and improve it than wait for the perfect approach. You’ll work closely with engineers, analysts and tech associates to shape, build and ship features that are simple, scalable and useful. Specialisms Some engineers hold a specialism based on team needs, usually around 20% of their time. It is a chance to grow domain knowledge and take on a key responsibility. Options include infrastructure (shared tooling, environments and deployment), data insights, front-end and the design system, or engineering response. Our stack We build primarily in Ruby on Rails, but we hire for the engineer rather than the framework. Strong full-stack fundamentals matter more to us than years on any one tool. * The app: Ruby on Rails modular monolith, ViewComponents, Turbo * Testing: RSpec * Database: PostgreSQL * Hosting and infrastructure: AWS, Kubernetes, Docker * Background jobs: Sidekiq * CI/CD: GitHub Actions * Monitoring: Grafana, Sentry If you don’t meet every point below, please apply anyway. We are more interested in how you think and learn than in a perfect checklist, and we would be glad to consider your application. Need to have * Around 3+ years, or equivalent demonstrable experience, building and maintaining web applications with Ruby on Rails or a similar full-stack framework * Confidence taking features end-to-end, from shaping through to production and beyond * Comfort with ambiguity, and a habit of seeking out your own answers while holding opinions loosely * Strong, thoughtful written communication and a preference for working asynchronously in a remote team * A solid grasp of testing, modular and maintainable design, and basic web security * A product mindset and a preference for simple, durable solutions over short-term cleverness * A commitment to safeguarding and high ethical standards Desirable * Experience with our stack, especially Ruby on Rails, Hotwire, Turbo and ViewComponents * DevOps-adjacent experience across AWS, Docker, Kubernetes, CI/CD (GitHub Actions) and observability (Grafana, Sentry) * Interest in holding a specialism (infrastructure, data insights, front-end and design system, or engineering response) * Curiosity about AI as a tool for better work, including prototyping, exploration and raising quality, not only speed * Experience in healthcare, mental health or other regulated environments, though this is not required What you’ll do * Deliver features end-to-end, with clarity and appropriate test coverage * Take responsibility for small features or technical slices, managing your time and raising ambiguity early * Write maintainable, well-documented code, and refactor with care * Contribute to shaping work, offering input on feasibility, scope and approach before a line is written * Collaborate across disciplines, anticipating how your work connects to the wider system * Share knowledge through reviews, pairing and writing, helping the people around you grow * Support security, reliability and clinical-safety good practice, working with InfoSec and the Clinical Safety Officer where needed   A note on your application We use AI at Healios and we’re glad you might too. But please apply as you: we read every application, and a personal one, written in your own words and about your own experience, will stand out more than something clearly generated against this advert. Tell us who you are and why Healios, because that is what we are looking for. How to apply Apply through the link on this page with your CV and a short note about why this role and Healios appeal to you. A formal cover letter is not needed. What to expect: an initial conversation with someone from the team, a practical stage that reflects the kind of work you would actually do rather than abstract puzzles, and a final conversation with the people you would be working alongside. We aim to keep this to 2 stages over around 2 weeks, and we will let you know where you stand at each step. A real person reads every application. What’s in it for you  * 33 days holiday (including Bank Holidays) * Paid Christmas closure (between Christmas and New Year) * Birthday Leave - paid day off on your birthday * "Life Leave" - 2 days of extra leave to take when things you can't plan for happen * Enhanced family friendly policies including a phased return to work and receive full pay * Paid company sick pay scheme * Contributory Pension Scheme (6% matched) * Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child * Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! * Work from anywhere policy * Access to NHS and Perks at Work discounts, including the Blue Light Card * Free access to co-working spaces * CPD/Growth day per year, plus personal development allowance to invest in your growth * Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians   ACCOMMODATIONS We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.   DIVERSITY AND INCLUSION “Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.   SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS  Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes. As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.     ISMS AND RISK OFFICER * Department: Data & Technology Solutions (DTS) * Reports To: SVP Security and Compliance * Location: [London/Hybrid 2 days a week in office] * Position Type: Full-Time ---------------------------------------------------------------------------------------------------------------------------------- ROLE PURPOSE The ISMS and Risk Officer (DTS) is responsible for managing and continuously improving the Information Security Management System (ISMS) across Data & Technology Solutions. You will ensure that security policies, controls, risks, exceptions, and governance processes are properly maintained, evidenced, reviewed, and acted upon. Reporting to the SVP Security and Compliance, you will provide the operational backbone for security governance across DTS. This is a hands-on Governance, Risk, and Compliance (GRC) role. You will collaborate across security, product, engineering, infrastructure, architecture, legal, risk, compliance, and delivery teams to transform security governance into a dynamic, working management system rather than a static documentation exercise. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES 1. ISMS OWNERSHIP & OPERATION * Manage the day-to-day operation and continuous improvement of the DTS ISMS. * Maintain the ISMS framework, documentation, control library, policies, standards, and procedures. * Ensure the ISMS accurately reflects how DTS operates across products, platforms, infrastructure, data, and engineering. * Support alignment with frameworks such as ISO 27001, SOC 2, GDPR, HIPAA (where applicable), and wider WPP security requirements. * Ensure ISMS artefacts are version-controlled, approved, reviewed, and communicated appropriately. * Maintain clear evidence of security governance activity, control operation, risk treatment, and management reviews. 2. POLICY MANAGEMENT & CONTROL GOVERNANCE * Own the lifecycle of DTS security and compliance policies, standards, procedures, and control documentation. * Coordinate policy reviews with Security, Architecture, Infrastructure, Engineering, Product, Legal, Risk, and Enterprise Technology stakeholders. * Ensure policies are practical, clear, enforceable, and aligned with DTS's operating reality. * Track policy exceptions, waivers, compensating controls, and review dates. * Ensure policy changes are communicated and seamlessly embedded into operational processes. 3. RISK REVIEW BOARD OPERATION * Establish and continuously run the DTS Risk Review Board. * Define the Board’s cadence, agenda, inputs, outputs, attendees, and escalation routes. * Prepare comprehensive risk packs, dashboards, decision logs, and action trackers. * Ensure risks are presented clearly, consistently, and with appropriate supporting evidence. * Track decisions, owners, due dates, mitigations, exceptions, and residual risks. * Escalate risks exceeding agreed thresholds to the SVP Security and Compliance, DTS leadership, the CISO office, or other appropriate forums. 4. RISK REGISTER MANAGEMENT * Own and maintain the central DTS security and compliance risk register. * Capture, assess, categorise, and maintain security, compliance, privacy, operational resilience, third-party, and technology risks. * Ensure all risks have clear descriptions, owners, likelihood/impact ratings, inherent risk scores, mitigations, residual risk scores, treatment plans, and target dates. * Partner with risk owners to ensure mitigations are realistic, funded, and actively progressed. * Track overdue risk actions and escalate insufficient progress. * Produce regular risk reporting for DTS leadership and wider WPP governance forums. 5. CONTROL ASSURANCE & EVIDENCE MANAGEMENT * Support ongoing assurance activity by ensuring controls are consistently evidenced, tested, and reviewed. * Maintain control evidence for ISO 27001, SOC 2, client assurance, internal audits, and other compliance needs. * Coordinate evidence collection from Engineering, Infrastructure, Security, Product, HR, Legal, and Enterprise Technology. * Identify gaps between documented controls and actual operating practices, tracking remediation plans. 6. COMPLIANCE SUPPORT & AUDIT READINESS * Support DTS compliance obligations (ISO 27001, SOC 2, HIPAA, GDPR-related controls, and client-specific requirements). * Help prepare for internal/external audits, client reviews, security questionnaires, and due diligence exercises. * Maintain an organized, always-ready evidence library and audit trail. * Support management reviews required by ISO 27001 and other governance frameworks. 7. EXCEPTION, WAIVER & REMEDIATION TRACKING * Manage the formal process for security exceptions, policy waivers, risk acceptances, and remediation plans. * Ensure exceptions are documented, reviewed, approved, time-bound, and assigned to accountable owners. * Track compensating controls, monitor residual risk, and manage the renewal/escalation of expired exceptions. 8. THIRD-PARTY & SUPPLIER RISK SUPPORT * Help assess security and compliance risks associated with vendors, partners, tools, platforms, and managed services. * Maintain supplier risk records and coordinate with Procurement, Legal, CISO, Enterprise Technology, and Product teams. * Ensure third-party risk is appropriately integrated into the DTS risk register and Risk Review Board. 9. SECURITY GOVERNANCE REPORTING * Produce clear, reliable, and actionable governance dashboards and reports for the SVP Security and Compliance and DTS leadership. * Translate complex governance and technical data into clear business language, highlighting trends, overdue actions, and material risks. 10. STAKEHOLDER ENGAGEMENT & CULTURE * Foster a collaborative and practical security governance culture across DTS. * Coach risk owners on how to describe, assess, treat, and monitor risks. * Ensure risk processes support business delivery rather than becoming bureaucratic overhead. ---------------------------------------------------------------------------------------------------------------------------------- KEY ACCOUNTABILITIES The ISMS and Risk Officer will be directly accountable for: * Effective operation, accuracy, and maintenance of the DTS ISMS and Risk Register. * Continuous, disciplined operation of the DTS Risk Review Board. * Up-to-date, approved, and realistic security policies, standards, and control documentation. * Structured tracking of risks, exceptions, waivers, and remediation plans. * Audit-ready evidence management and reliable governance reporting to leadership. ---------------------------------------------------------------------------------------------------------------------------------- SKILLS & EXPERIENCE Required: * Proven experience in information security governance, risk management, compliance, audit, or ISMS operation. * Strong working knowledge of ISO 27001 and practical ISMS management. * Familiarity with SOC 2, GDPR, HIPAA, cloud security, SaaS platforms, and enterprise security controls. * Experience maintaining risk registers, policy frameworks, control libraries, and audit evidence repositories. * Experience running or supporting risk committees, governance forums, or control review boards. * Excellent technical writing skills (policies, standards, risk statements, and governance reports). * Ability to collaborate with technical teams and translate technical issues into business risk/compliance language. * Strong organizational skills, high attention to detail, and a constructive yet persistent approach to driving action. Preferred: * Experience operating within a complex, matrixed, enterprise environment is highly valued. ---------------------------------------------------------------------------------------------------------------------------------- LEADERSHIP EXPECTATIONS * Disciplined & Reliable: Bring structure, order, and high standards of documentation to risk and compliance processes. * Pragmatic & Delivery-Aware: Build trust with technical teams by making governance useful, proportionate, and aligned with delivery. * Proactive: Follow through persistently on actions, dates, and evidence, and escalate bottlenecks clearly. * Collaborative: Support the SVP Security and Compliance in building a mature, transparent, and well-governed security function. ---------------------------------------------------------------------------------------------------------------------------------- SUCCESS MEASURES * A current, well-maintained DTS ISMS with zero "reactive" compliance rushes. * Security policies and standards reviewed, updated, and communicated on schedule. * The Risk Review Board operating systematically with clear actions and high leadership engagement. * DTS risk register actively used by leadership to drive risk-based decisions. * Audit and certification evidence organized so there are "fewer surprises" during external audits and client reviews. * Security governance fully embedded as a natural part of daily DTS operations.         Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.