Head of Product Partnerships

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM The Admin Services commercial team are responsible for driving adoption and usage of essential products for Small Business Owners.  This includes Tide’s range of accounting packages, as well as invoicing, expense management, payroll and Company Formations / Company Secretariat services.  Most of these are sold on a subscription basis, providing consistent value to members and a consistent revenue stream to Tide.   The team works closely with Product, Finance, Business Insights, CRM and Operations teams to translate member and commercial insights into appealing product enhancements, effective positioning, and strategies that enhance engagement and retention.  ABOUT THE ROLE  We’re looking for an exceptional Commercial Head to drive revenue growth from Admin Services in the UK.  You will sit at the heart of Tide’s commercial function, and be responsible for collaborating with cross-functional teams to understand performance, uncover opportunities, and work across multiple areas to deliver.  This will require a relentless focus on the numbers and our members, product prioritisation, and detailed planning to ensure revenue targets are hit and customer lifetime value is always increasing. In this role, you will be responsible for the strategy and implementation of core activities to drive activation and usage of the broad range of Admin Services products.  This includes close partnership with marketing teams to ensure seamless delivery of ‘always on’ campaign activity.  This role will also own the strategy and launch approach for new product launches, ensuring that all channels and member touch points are considered.  This includes end-to-end journeys and transaction channels.  You’ll need to partner effectively with multiple stakeholders to make this happen – excellent organisation and communication skills essential. SOME OF THE THINGS YOU’LL BE DOING: * Revenue Ownership & Forecasting: Partner closely with Finance and key stakeholders to set, track, and refine financial projections for Admin Services, ensuring revenue accountability and proactive identification of risks and opportunities. * Analytics-Driven Insight: with the support of the BI team you will analyse member behaviour, segment audiences, and measure subscription cohort  performance. You will then translate this data into clear recommendations that shape product prioritisation, pricing, positioning and communications. * Product Development: Leveraging the commercial and analytics insights, you will partner with the Product teams to address areas of opportunity.  This will include shaping product positioning, aligning on roadmaps and supporting  successful product launches with tailored GTM strategies. * Launch Strategy:   You’ll support new feature launches across channels, partnering with excellent sales, and operations teams to deliver best-in-class experiments.  You’ll facilitate brainstorm sessions / workshops to surface creative ideas and implementation plans. * Stakeholder Management:  As you’ll be working in a highly collaborative way, it will be key to communicate regularly with a wide range of stakeholders.  This will include Tide’s Senior Leadership Team as well as the C-Suite. * Commercial & Competitor Intelligence: Lead ongoing commercial research and competitive analysis to monitor trends, and benchmark to translate it into actionable strategies that strengthen and differentiate Tide’s positioning and value proposition. * Member Obsession. You will be or become an expert in the core motivations of our members in order to focus on bringing their voice to commercial and product design discussions. WHAT WE ARE LOOKING FOR  * Strong commercial acumen:  Proven experience in driving commercial impact, partnering with finance to understand performance and identify opportunities to improve.  Able to set and track clear KPIs across all initiatives to meet revenue goals. * 7+ years’ experience leading ‘always on’ activity to drive commercial performance.   This will ideally be with specific experience in Accounting and other Admin Services products, ideally in a fintech environment – key is demonstrated ability to plan and deliver consistent activity that drives commercial impact. * Strong analytical mindset: Able to review and interpret data to develop hypotheses and assumptions, turning insights into clear, actionable plans. * Proven GTM track record – delivering holistic, high impact omni-channel campaigns  (across sales, CRM, in-app contact points) * Exceptional project management skills, able to juggle multiple launches and tactical tests in a fast-moving environment. * Creative collaborator: Builds relationships across teams, crafts compelling messaging and navigates ambiguity with confidence. * Self-starter attitude: Works backwards from targets, removes blockers proactively and adapts when priorities shift. * Team Management:  Able to coach and guide a small team who will ‘own’ specific products under your overall area leadership. WHAT YOU’LL GET IN RETURN: * Competitive salary  * Vitality Health Insurance, with a proactive focus on mental and physical wellbeing * Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.) * 24/7 Employee Assistance Programme * 25 days holiday with the ability to buy extra days * Professional L&D budget per year * Referral bonus when you bring your friends to join Tide  * Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution * Spacious brand new office in Liverpool street with an all-day snacks bar * Enhanced family-friendly leave * 24 hours paid volunteering time off per year * Flexible work from home or at the office arrangements * Monthly team socials (we’ve had themed bingo, online cocktail making sessions, wellbeing challenges and themed virtual pub quizzes) * Sabbatical leave    TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Primer

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture > WHICH TEAM WILL YOU BE JOINING? You'll join Infrastructure, the team that owns the platform every other Primer engineer builds and ships on. CI/CD, deployment, internal tooling, ephemeral environments: if it's how code gets from a laptop to production safely, it's ours. We operate the way the rest of Primer does. Remote-first, async, high autonomy, low bureaucracy. You build it, you own it, and that includes running it in production. You'll report to the Engineering Manager for Infrastructure & Data and work alongside a small group of senior infrastructure engineers. What makes this interesting right now is the human-AI development loop. Coding agents are changing how software gets built, and we want someone to own how that actually works at Primer rather than bolting it on. That part of the role is yours to define. WHAT WILL YOU BE DOING? * Own Primer's internal developer platform end to end: the CI/CD pipelines, deployment workflows (canary, blue/green), self-service tooling and ephemeral environments that every engineer here depends on to ship. * Build the human-AI development loop. This is the most open part of the role: the tooling and automation that let engineers work effectively alongside coding agents, and the patterns that make agent-driven workflows fast and safe at Primer. * Treat developer productivity as a measurable system. Instrument it, find where delivery actually slows down, and ship the changes that fix it instead of guessing. * Take real operational ownership. You'll join the Core Infrastructure on-call rotation and own the reliability of what you build. * Set the technical direction for how Primer's engineers build and ship, and bring less experienced engineers along with you as you do it. * Improve how engineers write code, not just how they ship it. Partner with product teams to make the tools, frameworks and internal APIs they use everyday more ergonomic, and help reduce the friction of building features at Primer. * Build Primers paved roads. Reduce the application boilerplate engineers write, shape standards around how services are built and configured, and own the golden-path tooling that lifts efficiency across every team. * Work in the open across a fully distributed team, making your decisions and trade-offs visible rather than holding them in your head. WHAT WE'RE LOOKING FOR * Strong cloud infrastructure experience. AWS is preferred; we'll also consider strong GCP backgrounds. * Hands-on Kubernetes experience. * Infrastructure-as-code as a working tool, not a buzzword. Terraform is preferred, but Pulumi, CloudFormation, Ansible or similar are fine. Not having Terraform specifically is not a blocker. * CI/CD as a core competency. You've owned the build, test and deploy workflow and preview environments, not just used them. * A history of measuring and improving delivery, using DORA, SPACE or a similar framework to back the work up. * Comfortable owning production systems and being part of an on-call rotation. * A genuine software engineering background. You've built and maintained applications or products, not just infrastructure tooling. * You can reason about what makes code pleasant to work with. This is what lets you build AI and developer tooling that engineers actually want to use. * An async-first communicator who works well in a remote, distributed team. Nice to have: * Hands-on experience building with AI or agent tooling, or working directly with LLM-based development workflows. This field is new, so real curiosity counts alongside real experience. * Familiarity with MCP servers and agent integration patterns. * Payments, fintech or other regulated-industry experience. YOU MAY NOT LIKE IT HERE * We're remote-first and async-first. Nobody is looking over your shoulder, and nobody is going to hand you tightly scoped tasks. You own your work from problem to production. * This role carries real operational weight. You're on call for what you build, and when something breaks at an awkward hour, that's yours too. * The AI-enablement side of this is genuinely undefined. There's no playbook yet. If you want a clear, settled remit, this isn't it. If you want to write one, it is. * Pace and ambiguity are constant. Priorities shift as we learn, and you'll often be making calls without complete information. ✅ A TYPICAL INTERVIEW PROCESS * An initial intro call with a Talent Partner * An interview with the Hiring Manager * Challenge Stage - Contextualised to the role * A final, values-alignment interview WHAT'S THE CULTURE LIKE AT PRIMER? We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants. We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities. The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone. OUR BENEFITS 🌍 We are fully remote and globally distributed; and have been since day one 💰 Competitive share options 🌴 Uncapped holiday, with 25 days minimum to be taken 🗣️ Co-working space access across major cities 📅 Workations & Company Retreat 💻 The best equipment for your role 🏠 £500 towards your home office setup 🔎 Generous learning budget 🏥 Private Medical Insurance 📈 A broad set of additional perks and benefits (depending on location) DON’T MEET EVERY SINGLE REQUIREMENT? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.

Healios

POSITION: Permanent, Full Time (flexible working hours and patterns considered) LOCATION: Home based (must be UK based due to some travel) SALARY: Up to £70,000 plus competitive benefits   United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere.  By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.  Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.  You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.  “Great minds don’t think alike”  From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.     THE OPPORTUNITY The Associate Network Service Manager plays a critical leadership role, overseeing the operational delivery within our Associate Network with commercial, contractual, and clinical expectations. Reporting to the Head of Assessment Services,  this role ensures that our team of Network Associates are both operationally and clinically compliant, ensuring capacity aligns with demand, waitlists are actively managed, and service structures are fit for purpose.  This role will line manage and clinically supervise the employed Associate Clinical Leads (currently 4 but this will grow as the network grows), and have the overarching responsibility for the smooth day to day running of the Network teams. This role requires a strategic, commercially-minded leader who can balance business priorities with the need for high-quality clinical care.   KEY RESPONSIBILITIES SERVICE DELIVERY LEADERSHIP & DELIVERY * Lead the delivery of Associate Network services, ensuring smooth, efficient, and reliable day-to-day functioning. * Continuously improve and optimise Associate onboarding and the Associate nurture journey * Work alongside the Head of Assessment Services and the Chief Operations Officer to assess capacity needs and then work with your team of Associate Clinical Leads to ensure there is appropriate capacity amongst our Network Associates. * Own day-to-day operations of the Associate team across all service lines (ASD, ADHD, ITS etc.) * Work force planning of the team's availability to ensure there is always appropriate capacity to support the Associate Network. * Oversee performance against internal and externals SOPs AND SLAs, escalating risks promptly where targets are at risk. * Taking the lead on ensuring that any Company communications are shared (as appropriate) to the Associate Network to ensure that relevant information or changes, pertinent to the clinical work they undertake, is clearly understood. * Analyse data trends to identify gaps, risks, and optimisation opportunities. * Ensure client-facing teams are supported with the right structures and information (eg contract information).  This includes ensuring all Associates are aware and communicated with about any changes within the organisation despite any gaps in availability being offered. * Support the AN Clinical Leads with complex clinical matters, including complaints and operational and clinical matters arising  DATA, INSIGHT & PERFORMANCE MANAGEMENT * Translate data insights into actionable recommendations for Associate Clinical Leads, the Head of Assessment Services, and client-facing teams. * Identify inefficiencies, risks, and opportunities for improvement, ensuring resources are deployed effectively and unwarranted variation is reduced.  Ensuring all SOP’s and processes are followed with regards to offboarding any Associates who are not performing at the required standards or who are not offering the appropriate availability for sessions. * Provide regular reporting to internal stakeholders, enabling transparency and informed decision-making. STRATEGIC & COMMERCIAL ALIGNMENT * Work closely with Client Operations and Head of Assessment Services to forecast, plan, and implement service delivery changes for the Associate Network. * Be the subject matter expert on competitors networks, including fees, benefits, pathways and processes   * Be direct and proactive about business needs and constraints — challenge where necessary.  Ensuring that operational processes directly support the business needs, whilst maintaining clinical quality and safeguarding.  * Utilise assessment outcome data to identify trends and inform service development. Ensure insights from assessment services contribute to organisational learning and future planning. COLLABORATION & ESCALATION * Act as the escalation point for operational issues raised by Associate Clinical Leads, ensuring swift resolution. * Work in close partnership with Associate Clinical Leads and the Head of Assessment Services to align operational needs are met. * Build strong working relationships with Governance, Risk & Safeguarding, Clinical Leads, People, and L&D teams to ensure seamless support structures. TEAM MANAGEMENT & STRUCTURE PLANNING * Communicate in an articulate, clear, concise and appropriate way ensuring the tone, method and audience of any communications is appropriate. * Support onboarding of new team members through planning and coordination with People and L&D teams. * Line management responsibility of the Associate Clinical Leads, including all 121’s, absence management and any required employee relations being dealt with timely and proactively. * Guide team members to align to the Company’s collective direction and offer actionable feedback with the positive intent of helping others to achieve more. * Ensure all direct reports are clear on their objectives and goals and provide regular feedback and support to ensure Company objectives are met. * Ensure governance and safeguarding needs are supported by the right structures and capacity.    To be successful in this role, below is what we would need from you: * A Clinical qualification and registration is a requirement in this role (such as Occupational Therapy, Social Work, Nursing, Speech and Language Therapy or Psychology (Counselling, Clinical or Forensic) * Previous experience working in independent healthcare provider * Experience of working within a neurodevelopmental service and an understanding of diagnostic pathways. * Commercial acumen - Understands revenue, cost, and SLA implications. Speaks the language of contracts, capacity, and delivery. * Assertive communication - Confident in holding people to account and clearly stating business needs without diluting the message. * Data driven - Uses data to drive actions and conversations with Associate Clinical Leads, regularly auditing KPIs and trends. * Collaborative Leadership - Works cross-functionally while maintaining strong team alignment. Trusted by both clinical and operations. * Strategic Thinker - Balances short-term service needs with longer-term structural goals. Knows when to escalate, restructure, or pivot. * Project management experience desirable * Demonstrable experience in management at a senior level * Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere * A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children * A professional home working environment * Wifi connection. Minimum of 2 mbps up and download speed.   WHAT WE WILL PROVIDE FOR YOU * 33 days holiday (including Bank Holidays) * Paid Christmas closure (between Christmas and New Year) * Birthday Leave - paid day off on your birthday * "Life Leave" - 2 days of extra leave to take when things you can't plan for happen * Enhanced family friendly policies including a phased return to work and receive full pay * Paid company sick pay scheme * Contributory Pension Scheme (6% matched) * Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child * Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! * Work from anywhere policy * Access to NHS and Perks at Work discounts, including the Blue Light Card * Free access to co-working spaces * CPD/Growth day per year, plus personal development allowance to invest in your growth Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians   ACCOMMODATIONS We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page Healios is a Disability Confident Committed Employer and  we are committed to inclusivity and equality for people with different needs in the workplace.     DIVERSITY AND INCLUSION “Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.   SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS  Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes. As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.