Solution Business Analyst, UK

Senior Business Analyst - 6 Months Contract

Pay.UK

Senior Business Analyst - 6 months contract   We are seeking a Senior Business Analyst for an initial 6-month contract to play a pivotal role in advancing Pay.UK’s Continuous Improvement strategic pillar, driving lasting enhancements to processes, operational efficiency, and organisational effectiveness. You will enter a setting where detailed analysis, well-organised documentation, and close teamwork are important. If you are experienced in turning complex business needs into well-defined requirements and supporting delivery across multiple stakeholders, this is a chance to do that work in an essential national payments context. ACCOUNTABILITIES * Gather, analyse and document business requirements for change initiatives across payment systems, services or supporting processes. * Translate business needs into clear process maps, user stories, functional requirements and acceptance criteria. * Review current processes and identify gaps, dependencies, risks and opportunities for improvement. * Facilitate workshops with stakeholders to clarify requirements, test assumptions and build shared understanding. * Work closely with delivery, product, technology and operational teams to support solution design and implementation. * Prepare accurate impact assessments, options papers and business analysis artefacts to support decision-making. * Support testing activities by defining business scenarios, validating outcomes and confirming requirements traceability. * Maintain clear documentation and change controls so that decisions, requirements and actions are easy to follow. QUALIFICATIONS, SKILLS AND EXPERIENCE * Business analysis capabilities on complex change or transformation programmes, including requirements definition, stakeholder alignment, and delivery support. * Eliciting, documenting and managing business requirements, process flows and acceptance criteria for change initiatives. * Facilitating requirements workshops and working with cross-functional stakeholders to clarify priorities, resolve issues and build agreement. * Experience assessing business processes, impacts, risks and dependencies, and producing clear analysis to support decision-making. * Experience supporting delivery through business analysis documentation, test scenario definition, outcome validation and requirements traceability. ---------------------------------------------------------------------------------------------------------------------------------- INCLUSIVITY At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. ---------------------------------------------------------------------------------------------------------------------------------- WHO WE ARE Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & ADDITIONAL INFORMATION * 12% Non-contributory pension * Discretionary annual bonus * 30 days annual leave (excluding bank holidays) * Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc * Employee assistance programme * Cycle to Work Scheme * Season ticket loan * Annual fitness subsidy of up to £500 per annum * Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: * Some of our benefits are only available to colleagues after meeting the requirements of the probationary period. * Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees.

Middle Business Analyst

Unknown Employer

At Langate, we're passionate about crafting digital solutions that make a real impact. Our focus spans diverse sectors, including business, medicine, and education. We take immense pride in our strong collaboration with the U.S. We're here to shape the future of technology, one milestone at a time. In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.      About the project : The product is a global employee recognition platform used by large companies to help people thank and reward each other at work. Employees can send personalized recognition messages, attach points or awards, and later exchange those points for gifts from the internal rewards catalog. In many organizations, employees feel unseen and undervalued, even when they do great work. Our product solves this by creating a simple, engaging way for people to recognize good work instantly, right when it happens, and make that recognition visible to the whole company. The platform supports multi-tenant architecture, meaning every client has its own version of the system with unique branding, translations, reward programs, and product catalog categories. End users are medium- and large-sized enterprises worldwide that care about employee engagement, retention, and company culture. The team includes Product Managers, Business Analysts, Developers, Designers, QA, and a Project Manager working in close collaboration. We use Agile, with regular iterations and two releases per year. The roadmap is defined upfront.   Currently, the team is focused on:   1. introducing AI-driven personalization and automation to enhance user experience,   2. developing new engagement and recognition features,   3. improving performance and UX,   4. and expanding integration capabilities with enterprise tools and services.     You’ll be part of a global team shaping how organizations recognize and motivate their people by making a real impact on workplace culture while working with modern tools, scalable architecture, and a supportive international team.    Requirements:  1. 3+ years of experience as a Business Analyst in software development projects.  2. Solid understanding of SDLC and Agile (Scrum / Kanban).  3. Strong skills in requirements elicitation, analysis, documentation, and change management.  4. Ability to create clear user stories, acceptance criteria, use cases, and process flows.  5. Confident in communicating with stakeholders and facilitating workshops or interviews.  6. Experience working with both functional and non-functional requirements.  7. Understanding of system design concepts and ability to suggest solution improvements.  8. Experience creating visual models (diagrams, wireframes, flowcharts).  9. Strong analytical mindset, attention to detail, and structured approach to work.  10. Upper-Intermediate English level (written and spoken).  Nice to have:  1. Experience with enterprise-level or multi-tenant SaaS platforms.  2. AI knowledge and experience applying it to add value to both the development lifecycle as well as incorporating it into features for client-facing applications    Responsibilities:  1. Determine business requirements, focusing on a solution or part of a solution, and document them.  2. Explore solution-related risks, external factors, assumptions, constraints, etc.  3. Suggest design options and improvements for the To Be state of a solution.  4. Conduct stakeholder analysis (roles, responsibilities, influence, attitude, preferences for the identified internal and external stakeholders).  5. Outline communication rules, escalation path, and keep up to date with the BA-related meetings schedule.  6. Prepare for and conduct elicitation sessions using different techniques and their combinations (e.g., surveys, observations, group interviews, document analysis, interface analysis, etc.)  7. Explain the business context of a solution to the development team and other relevant stakeholders.  8. Discuss solution requirements and design options with the team, and communicate outcomes to the client (incl. business context, tech dependencies, constraints, risks, benefits, and opportunities).  9. Escalate requirements conflicts to the relevant stakeholders and track their resolutions.  10. Work on both functional and non-functional requirements specification and documentation (e.g., user story with acceptance criteria, use-cases, feature document, quality attribute scenario, etc.)  11. Support both functional and non-functional requirements with appropriate models and visuals (e.g., diagrams, matrices, mockups, wireframes, calculation models).  12. Verify both functional and non-functional requirements and models with the team and client. Create a verification checklist if needed.  13. Validate both functional and non-functional requirements against the business needs, goals, and objectives of a particular solution.  14. Outline scope boundaries of a module or feature (e.g., in- and out-of-scope, functional decomposition, use case diagrams, models, etc.)  15. Prioritize solution requirements using simple classification techniques.  16. Use traceability to ensure requirements coverage and to analyze requirements changes.  17. Obtain stakeholders' approval for solution requirements.  18. Maintain solution requirements and their attributes.  19. Assess the impact of the identified requirements changes, document and communicate changes and their implications to relevant stakeholders.  20. Collect feedback on implemented solution or solution component using multiple sources of information: demo, UAT, defects, user support requests, etc.      Schedule: 5/2, 8-hour working day (40 hr per week).  US time-zone preferable, at least 4+ hours of overlap       Need more information? Welcome!

Junior Business Analyst

Unknown Employer

At Langate, we're passionate about crafting digital solutions that make a real impact. Our focus spans diverse sectors, including business, medicine, and education. We take immense pride in our strong collaboration with the U.S. We're here to shape the future of technology, one milestone at a time. In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.  We are looking for a curious Business Analyst to join the team and help scale the business alongside experienced colleagues.      About the project : The product is a global employee recognition platform used by large companies to help people thank and reward each other at work. Employees can send personalized recognition messages, attach points or awards, and later exchange those points for gifts from the internal rewards catalog.    In many organizations, employees feel unseen and undervalued, even when they do great work. Our product solves this by creating a simple, engaging way for people to recognize good work instantly, right when it happens, and make that recognition visible to the whole company.   The platform supports multi-tenant architecture, meaning every client has its own version of the system with unique branding, translations, reward programs, and product catalog categories. End users are medium- and large-sized enterprises worldwide that care about employee engagement, retention, and company culture.   The team includes Product Managers, Business Analysts, Developers, Designers, QA, and a Project Manager working in close collaboration. We use Agile, with regular iterations and two releases per year. The roadmap is defined upfront.    Requirements:  * 1+ years of experience in IT business analysis, creating technical documentation.  * Quick learning: ability and desire to self-educate in a new industry in a short time.  * System thinking: the ability to analyze products, evaluate impact, and think about risks.  * Excellent communication skills and the ability to talk with technical and non-technical people, as well as management.  * English B2 and higher: fluent communication with the clients and international team members.  * Flexibility and willingness to adapt to the client and team needs.    Responsibilities:  * Communicate clearly and confidently to build trust and effective relationships with folks on both the business and technical sides.  * Elicit and discuss functional and non-functional requirements with the stakeholders.  * Analyze the existing specifications and actual solution as the source of requirements.  * Present requirements to the team and provide support in grooming and testing activities.  * Decompose the requirements into backlog items and maintain the backlog.  * Update the solution specification documentation.    Nice to have:  * AI knowledge and experience applying it to add value to both the development lifecycle as well as incorporating it into features for client-facing applications      Team: 3 BAs, 10 In-House DEVs, 4 DEVs on customer side, 6 Manual QAs, 1 AQA, 1 Scrum Master/Project Manager. Up to 25 people in total.  Schedule: 5/2, 8-hour working day (40 hr per week).  US time-zone preferable, at least 4+ hours of overlap  Hiring process: HR interview + PI Test + Technical interview + Final interview with the customer    We offer:   1. Competitive salary  2. B2B contract, paid sick leave, 20 days of paid vacation  3. Free English lessons     4. Flexible work schedule     5. Official Ukrainian holidays are non-working days    6. Paid courses and certifications     7. Сoach / psychologist consultation     8. Workshops     9. Career development plan  10. Mentoring Education     11. Medical Health Insurance        Why Choose Us? What Do We Offer that's Exceptional?     1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.  2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.     3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.     4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.         When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!      Need more information? Welcome!