SAP Utilities Delivery Manager

Evora IT Solutions

WHO WE ARE Evora is an international software & IT service provider focused on innovative digital maintenance and service solutions for global and regional customers in North America, Europe, and Asia Pacific. Based on the cutting-edge technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.  We are seeking an SAP Mobility & Scheduling Expert - Utilities to lead the delivery and execution of SAP projects for utilities customers with a focus on Work and Asset Management. This role combines deep knowledge of mobility and scheduling business processes, expertise in solution functional capabilities, SAP best practices, and utilities industry standards to deliver complex implementations. Leaning on knowledge of and experience in the utilities industry, you will collaborate closely with clients, the project team, and stakeholders to lead workshops, define requirements, architect SAP mobility & scheduling solutions, coordinate configuration/development, support testing, and solution deployments.   Candidates must be authorized to work in the United States or Canada.  WHO WE ARE LOOKING FOR Project Delivery & Client Leadership * Lead end-to-end delivery and execution of SAP Mobility and/or Scheduling projects at utility customers, ensuring on-time, on-budget outcomes and measurable client satisfaction. * Serve as subject matter expert in client workshops and design sessions covering Mobility, Scheduling, Work Management, and Utility-specific business processes. * Participate in pre-sales activities, including opportunity discovery, solution positioning, product demonstrations, and authoring detailed Statements of Work. * Analyze complex, end-to-end business processes and information needs across multiple business areas and translate them into actionable SAP solutions. * Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specification Documents (FSDs) for SAP Plant Maintenance / Work Management / Mobility / Scheduling processes based on business requirements. * Coordinate with onshore/offshore development teams to deliver SAP configuration and development units/work packages, including the execution and documentation of Functional Unit Testing. * Support Integration and User Acceptance Testing cycles, including the co-authoring of test scenarios, test cases, as well as test execution and defect management/resolution.   Mobility & Scheduling (Deep Specialization) * Architect and configure end-to-end Mobile Work Execution solutions integrating SAP ECC or S/4 HANA with field-facing mobile platforms, including SAP Service and Asset Manager (SSAM), SAP Work Manager, SAP Inventory Manager, SAP Field Service Management (FSM), SAP Asset Management for Resource Scheduling (RSH). * Design and implement scheduling and dispatching best practices using tools such as SAP FSM and SAP RSH, aligning field crew availability, work priorities, and geographic routing for utility short-, medium-, and long-cycle work.  * Define and configure mobile transaction flows for work order lifecycle events utilising SAP solutions: creation, assignment, travel, execution, time confirmation, material issuance, completion, and sign-off — ensuring field-to-back-office data fidelity. * Implement SAP Mobility solutions for utilities that meet requirements for multiple business units for Distribution, Transmission, Generation (Enterprise Asset Management), as well as Customer Field Service (Meter Management). * Implement SAP Mobility & Scheduling solutions that adhere to regulatory requirements, such as: Adherence to Inspection & Safety Compliance policies, Emergency & Outage Response Management, Capital Construction policies, etc. * Lead offline capability design for disconnected field operations, including data download scoping, conflict resolution strategies, and sync architecture. * Drive integration between scheduling platforms and SAP PM/EAM: work order release, technician assignment, real-time status updates, and completion confirmation loops. * Configure and optimize crew management and resource models in scheduling tools — skill matching, shift patterns, service territories, travel time calculations, and workload balancing. * Support GIS/mapping integration for field workforce management, including location-based dispatching and asset geo-referencing, across both Scheduling, Dispatch & Mobility. * Define KPIs and dashboards for scheduling effectiveness: schedule adherence, first-time fix rate, SLA compliance, and field productivity metrics.   Execute System Cutover & Support * Develop (or assist with the development of) training materials and conduct knowledge transfer sessions for client functional teams and field workforce. * Prepare a system cutover plan, including technical environment cutover tasks as well as business cutover steps. Execute the system cutover with a team of resources to deploy SAP Mobility & Scheduling solutions into a Production environment. * Provide Incident Response and end-user support, including root cause analysis and resolution documentation. * Assist with Hypercare Phase documentation and closure. WHAT YOU BRING Experience & Industry Knowledge * Minimum 5 years of utilities industry, technology, and SAP services experience, with at least 3 full-cycle SAP implementations in the utilities sector, including 1 SAP Scheduling and/or Mobility implementation. * Proven, hands-on expertise in SAP Mobility & Scheduling — including leading design workshops, ensuring integration, and participating in end-user rollout of mobile work execution platforms (SAP Service and Asset Manager, SAP Work Manager, SAP FSM, SAP RSH, or equivalent); configuration experience strongly preferred. * Strong SAP Plant Maintenance (PM) / EAM configuration and/or business process experience, including work orders, notifications, PM plans, measuring points, task lists, and work centers, timesheets, Supply Chain Management (SCM) integration. * Functional knowledge of SAP ISU / CR&B implementation components as well as integration into SAP PM/EAM; configuration experience strongly preferred.   Leadership & Delivery Skills * Demonstrated ability to transform complex business requirements into structured project deliverables, functional specs, and solution architectures. * Strong workshop facilitation, stakeholder communication, and executive presence — able to present confidently to both technical teams and business leadership. * Proven capacity to lead multiple workstreams simultaneously in a fast-paced, globally distributed project environment. * Bachelor's degree in a technical, engineering, or business discipline preferred. WHAT WE OFFER * Competitive salary, generous PTO, and comprehensive medical, dental & vision coverage with 401(k) employer match. * Ongoing training and professional development, including dedicated learning credits for SAP certifications and industry credentials. * High autonomy — lead initiatives end-to-end and make measurable impact on client outcomes and Evora's practice growth. * Exposure to complex, global SAP Utilities implementations across North America and beyond, utilizing a global team of experts. * A collaborative, people-first remote culture with annual company gatherings in the U.S. and globally.   Equal Opportunity Employment Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Evora IT Solutions

WHO WE ARE Evora IT Solutions is an international software manufacturer & IT service provider. We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in North America, Europe, Asia & Pacific. Based on the cutting-edge technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.    We are seeking an SAP Senior FSM Consultant to lead the delivery and execution of SAP projects for customers. This role combines deep functional knowledge of SAP FSM with strong business process understanding in service operations, field execution, dispatching, mobility, planning, and integrated service management. The consultant leads workshops, drives solution architecture, and ensures successful end-to-end project delivery within complex enterprise environments. Candidates must be authorized to work in the United States or Canada. We are unable to provide employment sponsorship at this time. WHO WE ARE LOOKING FOR * Lead the design, delivery and execution of SAP FSM projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction. * Participate in presales activities with customers to support potential SAP opportunities. Provide input into creating detailed Statements of Work. * Lead workshops as the subject matter expert for Field Service Management-specific business processes. * Configure SAP FSM including Planning & Dispatching, Smartforms, Workflow, Mobile App, Crowd Service, Checklists, and Analytics. * Advise customers in best practices in Field Service, including scheduling optimization, mobile operations, SLAs, and technician enablement.  * Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects. * Deliver user training, solution demos, and change management support. * Create solution documentation, functional specs, process maps, and configuration guides. WHAT YOU BRING * Minimum of 5 years of experience in SAP Field Service Management or equivalent mobile/field service solutions. * Strong knowledge of SAP FSM modules and components: Planning & Dispatching,Smartforms, Mobile, Workflow, Analytics, and Master Data. * Deep understanding of Field Service business processes (work order lifecycle, dispatching, asset management, service contracts, time entry). * Strong planning, management, problem solving, and leadership ability. * Technical knowledge of REST APIs, OData, BTP Integration Suite, or CPI. * Background in EAM-intensive industries (utilities, oil & gas, manufacturing, transportation, public sector). * Bachelor’s degree in technical area preferred. * Experience with SAP Service and Asset Manager (SSAM) is a plus.  WHAT WE OFFER * Competitive salary, generous PTO, comprehensive medical, dental & vision coverage, and 401(k) with employer match * Ongoing training and professional development, including learning credits for SAP and industry certifications * High autonomy with the opportunity to lead initiatives end-to-end and make a measurable impact * Exposure to complex, global SAP implementations across North America * A collaborative, people-first, remote culture with annual company trips in the U.S. and globally Equal Opportunity Employment Statement:  Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Evora IT Solutions

WHO WE ARE Evora IT Solutions is an international software manufacturer & IT service provider. We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in North America, Europe, Asia & Pacific. Based on the cutting-edge technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.     We are seeking an experienced SAP Resource Scheduling for HANA (RSH) Consultant to lead the delivery and execution of SAP RSH projects for our customers. This role serves as both a functional and technical expert, responsible for the design, implementation, and ongoing governance of RSH. Key responsibilities include defining and enabling forecasting and workload balancing, planning and assigning work orders, optimizing resource utilization, and enhancing the RSH solution to meet each customer’s unique needs. Candidates must be authorized to work in the United States or Canada. We are unable to provide employment sponsorship at this time. WHO WE ARE LOOKING FOR * Lead end-to-end delivery of SAP RSH projects, ensuring on time,on budget execution and high customer satisfaction. * Participate in presales activities with customers to support for potential SAP opportunities and provide input into creating detailed Statements of Work. * Lead workshops as the subject matter expert for RSH business processes. * Support customers in the installation and configuration of SAP S/4 HANA Asset Management for Resource Scheduling to plan and dispatch maintenance tasks. * Work closely with customers tocreate schedules, simulate workloads, level capacity, and assign techniciansbased on skills and availability.  * Develop training materials and guide users (planners, technicians) on RSH functionality. WHAT YOU BRING * At least 5 years minimum experience in SAP EAM or related SAP modules. * At least 2 years minimum experience implementing SAP MRS or SAP RSH. * Functional knowledge of SAP PM including managing work orders, work centers, maintenance plans, and personnel numbers. * Familiarity with the IPSECA model and maintenance business processes. * In depth knowledge of maintenance industry best practices around planning, * scheduling and dispatching. * Bachelor’s degree in technical area preferred * Experience with SAP Service and Asset Manager (SSAM) is a plus.  WHAT WE OFFER * Competitive salary, generous PTO, comprehensive medical, dental & vision coverage, and 401(k) with employer match * Ongoing training and professional development, including learning credits for SAP and industry certifications * High autonomy with the opportunity to lead initiatives end-to-end and make a measurable impact * Exposure to complex, global SAP implementations across North America * A collaborative, people-first, remote culture with annual company trips in the U.S. and globally Equal Opportunity Employment Statement:  Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.