AVP Claims, US

Director Casualty Claims

Unknown Employer

Our Claims Department is currently seeking a Director Casualty Claims to join our growing team. This is an exempt, full time, hybrid role.    POSITION OVERVIEW:  Responsible for the strategic oversight and typically managing and leading Unit Managers and their employees within a Claims line of business or region. Delivers effective leadership, technical direction, performance management, communication, relationship building, decision making, and customer service. Develops and drives execution of our strategic initiatives and our most important processes to deliver high quality service and results. Participates in special projects and assignments. Responsible for assessing the present and future resource needs for employees and providing the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.   IN THIS ROLE, YOU WILL: * Develop and execute key strategic initiatives and operational processes to drive improved results. * Management and oversight of processes/ initiatives to ensure cost effective operations. * Oversight of our reserving practices to ensure consistent and appropriate reserving. * Ensure high quality standards in claim handling are met by adherence to best practices. * Provide analysis through key metrics to measure and ensure initiatives are successful. * Provide innovative solutions to improve our claim handling, processes and protocols. * Ongoing activities associated with work product quality * Accountable for monitoring performance through various identified methods, provide feedback and coaching and take appropriate action. * Solicit and act on internal customer feedback on escalated claims. * Develop, recommend and authorize implementation of continuous improvement initiatives which may result in cost effective enhancements in quality and service. * Identify key issues and communicate to the proper audience in an appropriate and timely manner. * Act as an expert resource for direct reports, other teams, business units and claims leadership. * Lead and/or participate in initiatives that support claims strategies and financial goals. * Interact effectively with the SLT and act as a backfill for AVP as needed. Talent/Performance Management. * Monitors volume and business plans, utilizes technology and talent management to increase efficiency and scalability to support business needs. * Makes timely staffing recommendations within established models and participates in identifying the ideal candidate. * Identify and provide developmental opportunities through coaching and mentoring and builds succession plans. * Recognizes opportunities for technical and industry training as part of a personal and professional development program. * Sets cascading goals, gives and receives feedback, documents and delivers performance reviews, makes salary recommendations, addresses performance issues, creates and implements development plans while conforming to policies and other internal procedures.    WHAT YOU NEED TO APPLY: * Bachelor’s degree preferred with related claims experience * Proven track record leading and managing others * Possess strong business acumen and advanced claims technical knowledge * Anticipates needs of the customer and takes a proactive approach to ensure they are met. * Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations * Flexible and able to change priorities as business needs arise * Ability to multi-task and prioritize * Teaching and coaching style of management. Serves as a role model in building effective relationships. * Understands and articulates claims operations in a way that drives and achieves results * Analytical and problem-solving skills are essential; anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution. * Exhibits key attributes of Dynamic Leadership * Viewed as a change agent * Applies innovative thought process to solve problems and to improve outcomes * Leader amongst his or her peer group and can show examples of followership * Skilled in data analytics and the ability to switch from tactical to strategic * Effectively and diplomatically communicates with a wide-ranging audience from senior leadership to frontline adjusters * Ability to listen so the needs of the speaker can be accurately ascertained * Genuinely collaborates with a wide spectrum of individuals from senior leaders, internal business customers, agent partners to the frontline adjusting staff * Builds and fosters relationships with a focus on partnering * Influences peers to act despite having no direct authority over them * Filters and synthesize feedback provided * Proficient in the Office 360 suite, including the use of PowerPoint for presentation purposes

Senior Engineering Manager, Non-Linear Productivity

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the role Senior Engineering Managers at GitLab own outcomes for a defined engineering domain, build and grow the team that delivers them, and are trusted to operate with significant autonomy against a clear mandate. This Senior Engineering Manager role focuses on driving non-linear productivity by building and leading a small, hand-picked team of engineers who find and fix the highest-leverage friction points in GitLab's own SDLC. Rather than incremental team management, this is a 0 to 1 team-building mandate. You will personally recruit 4 exceptional engineers, define how they work, and drive them through a root-cause, shift-left approach to engineering productivity, measured in system-level metrics (MRPM, pipeline success rate, pipeline latency), not story points or activity. You will act as a bridge between the pilot squad, engineering managers whose teams are affected by friction points, and leadership, ensuring the team's fixes deliver durable, measurable value before any of it is proposed as a permanent function. This role reports to a VP-level engineering leader. What you'll do Vision & Strategy * Define and continuously refine the operating model for the non-linear productivity pilot: what "friction" means, how it's diagnosed, and how fixes are prioritized against the three system-level metrics. * Identify and prioritize non-linear productivity opportunities (step-change fixes rather than incremental gains) across the SDLC, including flaky tests, review latency, pipeline reliability, tooling gaps, and context loss for both human and agentic contributors. * Translate an intentionally broad, ambiguous mandate ("find the friction, fix it at the root") into a concrete, time-boxed roadmap with defined milestones for a 3-month pilot window. Team Building & Leadership * Personally source, evaluate, and select 4 exceptional engineers for the pilot squad. You own this hiring bar directly rather than delegating it to a pipeline. * Negotiate allocation models (100% vs. partial/dual-hat) with each engineer's current EM, balancing team commitments against the pilot's needs. * Set the technical direction and working norms for a small, fast-moving team: how work is scoped, how decisions get made, and how progress gets reported. * Mentor the engineers on this team in root-cause diagnosis and shift-left thinking, raising the bar for rigor versus reaching for the nearest patch. Deep Technical Exploration & Experimentation * Lead hands-on investigation to instrument and baseline the three top-level metrics (MRPM, pipeline success rate, pipeline latency) so the org has an honest starting point before any fix is proposed. * Diagnose the highest-leverage friction points dragging each metric down, and validate hypotheses with real data before committing team time to a fix. * Design and implement fixes that compound, including shift-left quality changes, tooling investment, and better context and interfaces for both humans and agents, rather than one-off patches. * Stay hands-on enough to review architecture, dig into pipeline internals, and unblock the team on hard technical problems directly. Internal Adoption & Non-Linear Productivity * Own a small set of high-impact friction areas as pathfinders, driving each from diagnosis through fix to measurable metric movement. * Work directly with affected engineering teams to ensure fixes are trusted, adopted, and don't quietly get reverted or worked around. * Track and report metric movement honestly, including when a bet didn't pay off. * Capture and codify reusable patterns and playbooks so that fixes validated by this team can be adopted org-wide with minimal friction. Operations, Risk & Enablement * Set a cadence for reporting impact back to EM peers and leadership, framed around metric movement rather than activity. * Ensure the pilot's fixes degrade gracefully and don't introduce new reliability risk into CI/CD systems that other teams depend on. * Help define what "graduation" from pilot to permanent function looks like, and build the case (or the honest counter-case) based on results. What you'll bring General * Track record leading small, high-autonomy engineering teams, ideally in developer productivity, CI/CD, platform, or infrastructure reliability, measured on system-level outcomes rather than feature delivery. * Deep comfort with CI/CD and build systems. You understand why pipelines flake, why they're slow, and what actually moves success-rate and latency numbers versus what just feels like progress. * Demonstrated root-cause instinct and a bar for talent over headcount: you'd rather run understaffed than fill a seat with someone good-enough. * Comfort operating under metrics-driven accountability, including publicly baselining a number and reporting honestly against it. * Strong executive-level communication. This pilot has direct visibility to engineering leadership. Nice to have * Experience with agentic or AI-assisted development workflows, and a view on where human/agent friction shows up differently than pure human friction. * Prior experience running a defined-window pilot or 0 to 1 initiative with explicit success criteria. * Familiarity with GitLab's own CI/CD internals, or equivalent depth on another large-scale build/test system. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $190,000—$245,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Vice President, Data & Insights

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An Overview of This Role GitLab is seeking a VP of Data and Insights to lead the strategic vision, architecture, and execution of our enterprise data platform and analytics capabilities. Reporting to the CIO, you'll oversee a distributed team spanning data platform and engineering, analytics engineering, data governance, and data analysts embedded across business functions. This role represents a transformational opportunity to move GitLab beyond traditional dashboard development toward a truly AI-enabled, self-service data organization where stakeholders access insights on demand and data analysts focus on high-value strategic work. You'll be a trusted advisor to the executive team and a key driver of GitLab's AI journey, building the certified data foundations that power intelligent, consumption-aware decisions across the business. What You'll Do * Data Platform Strategy and Roadmap - Define and execute a multi-year strategy for GitLab's data platform, prioritizing certified datasets, clean schema architecture, and the infrastructure needed to support AI-native consumption and self-service access across the enterprise. * AI-Enabled Self-Service Analytics - Lead the transformation from analyst-dependent reporting toward AI-powered self-service models, enabling business stakeholders to perform analysis and access insights independently while freeing the data team to focus on deeper strategic work. * Data Platform Engineering Leadership - Oversee the architecture and evolution of GitLab's data engineering foundations, ensuring the team moves beyond reactive pipeline work toward scalable, AI-ready infrastructure that business functions can confidently build on. * Analytics Engineering and Semantic Layer - Drive analytics engineering practices that produce governed, well-documented, and reusable data models. Champion the shift from ad hoc dashboard production to curated data products that serve as a single source of truth. * Consumption and Usage-Based Data Strategy - Build deep expertise in GitLab's consumption and usage-based business model, ensuring the data organization can surface the metrics, trends, and signals that matter most to Revenue, Finance, and Product stakeholders. * Data Governance and Quality - Establish and maintain enterprise-wide data governance frameworks, including data quality standards, access policies, lineage documentation, and accountability structures that instill trust in GitLab's data assets. * Executive and Cross-Functional Partnership - Serve as a strategic thought partner to leaders across Sales, Finance, Product, and People, translating complex data questions into scalable answers. Build strong relationships across the e-group while ensuring the data team earns appropriate recognition for its contributions. * Team Leadership and Development - Inspire and develop a high-performing distributed team across data platform, analytics engineering, governance, and analyst functions. Foster async-first culture, set clear expectations, and build a team that is proactive, strategic, and deeply engaged with the business. * AI and Emerging Technology Adoption - Stay ahead of the curve on evolving data tooling, AI agents, and vibe-coded or curated analytics applications. Identify where emerging approaches can accelerate GitLab's data maturity and bring a point of view on what the future of data consumption looks like at scale. What You'll Bring * 12+ years of progressive data leadership experience, with 5+ years managing multi-functional data teams at high-growth SaaS companies * Deep expertise in modern data platform architecture, including experience with database schemas, certified datasets, and the tooling and practices that enable AI-ready data infrastructure * Proven track record driving self-service analytics transformation, moving organizations away from analyst bottlenecks toward scalable, AI-enabled data consumption models * Strong understanding of consumption and usage-based business models and the data complexity they introduce, including usage tracking, metered billing, and the metrics that drive recurring revenue businesses * Experience leading analytics engineering functions, including dbt, semantic layers, or similar approaches to building governed, reusable data models at scale * Demonstrated ability to partner with and influence C-level and VP-level stakeholders across Sales, Finance, Product, and People functions, with strong executive presence and business acumen * Track record of developing and retaining high-performing distributed teams in fully remote, async-first environments * Strategic thinker with an unconventional point of view on where data and AI are heading, and the technical depth to distinguish signal from noise when evaluating new approaches   HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.