Emergency Veterinarian - Gaithersburg, MD

Overview of Role/Job Purpose: At VertexOne, helping utilities provide the best customer service experience is what we do. This is a very exciting time to be a part of VertexOne as our team is growing both in size, products, and the number of clients we support across North America. We are currently seeking a Client-centric, energetic, and highly-motivated individual to join our Client Success Team. The Client Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction, leading to renewals and growth opportunities. As a trusted advisor, the CSM will foster collaborative working relationships and provide daily oversight and support in a SaaS environment for new and existing clients who have one or multiple VertexOne product offerings. The CSM will be responsible for a portfolio of accounts across different time zones ranging in size, services, and complexity. The ideal candidate will be detail-oriented, able to interpret client contracts, deliver on KPIs, lead client initiatives, and identify areas for process improvement. Essential Job Duties: * Continually seeks opportunities to increase customer satisfaction and deepen client relationships. * Work with clients to ensure they are finding value in our services. * Serve as the primary contact for client inquiries, concerns, and escalations. * Educate customers on the use and benefits of VertexOne products. * Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. * Participate in meetings with clients, vendors, partners, and internal teams. * Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. * Schedule and facilitate client operational and business leadership review meetings. * Prepare and deliver executive business reviews with clients. * Effectively plan and prioritize a high volume of customer activities and requests, following through in a timely manner, asking clarifying questions to determine the correct source and impact of issues. * Track and bill client revenue, reporting to Finance on a monthly basis. * Track client SLAs to ensure adherence to contractual obligations. * Manage VertexOne vendor partners as required when working on client projects or initiatives. * Attend client outage/emergency triage calls, updating clients on status. * Create and approve time tasks for projects. * Review, monitor, and update client tickets on a daily basis. * Review and identify client contract renewals and upsell opportunities. * Work with Clients and VertexOne Legal team on contract renewals, extension and Amendments * Assist with department and product documentation. * Travel as required, within North America, to client locations or VertexOne company events. * Available to work extended hours or weekends, if needed, for client project work. Required Skills/Qualifications: * 3-5 years of experience working in account management. * 3-5 years of experience working in the utility industry, understanding the full meter-to-cash processes. * 2-3 years of experience working with vendors managing products and services. * 2-3 years of experience managing client contracts and SLAs. * Extremely organized, detail-oriented with strong time-management skills. * Ability to manage and organize multiple clients and priorities. * Advanced knowledge of Microsoft products is an asset. * Ability to extract data utilizing Microsoft Excel to create graphical presentations. * Excellent communication skills (written and oral) and organization skills. * Ability to create and lead client presentations with executive leadership. * Ability to communicate with senior management both internal and external clients. * Ability to work remotely and with other teams effectively.

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®.   THE JOB As a part-time Emergency Veterinarian, you’re more than just passionate about helping people and their pets; you thrive on it, especially when they need you most. At VEG, we find a way to say yes to supporting you, so you can be the best, most confident ER professional possible and grow your career in unexpected directions. With a culture rooted in mentorship and continuous learning—from on-the-floor guidance to VEG Education programs and unlimited ER-focused CE—you’ll never stop learning. You’ll handle any emergency that comes through the door, from routine cases to complex surgeries, and treat every kind of pet, including exotics! As a leader on the hospital floor, you’ll have the chance to be a superhero for your customers, backed by a team and resources that empower you to take your career further than you ever imagined.   WHAT YOU’LL DO  * Answer medical questions over the phone  * See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets  * Gather the signalment, presenting complaint, vitals, and physical exam  * Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies  * Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan * Communicate diagnosis and treatment options directly with customers * Prepare estimates and present them to customers * Create and review medical records to ensure accuracy * Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns * Perform minor and major emergency surgeries * Perform endoscopic procedures * Educate customers on after care and preventative measures where appropriate    WHAT YOU NEED * A DVM or equivalent degree * Live and breathe emergency medicine, including emergency surgery (the soft tissue kind!) and endoscopy * Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more) * Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance * Must be willing to work in a noisy environment with strong or unpleasant odors * Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs * Work well in a fast-paced environment with people from all backgrounds and different personality types   WHO YOU ARE * Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives * Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments * Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results  * Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge   HOW WE INVEST IN YOU * Competitive compensation * A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend * Flexible work schedules to support your life outside of work * Generous employee referral program, so our awesome people can bring in more awesome people * And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry   DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.