Senior Customer Enablement Program Manager

Senior Customer Enablement Architect

Databricks

CSQ128R2 Mission: At Databricks, we’re on a mission to help data and AI teams solve the world’s toughest problems and that starts with empowering our customers.  The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes. As a Customer Enablement Architect, you’ll own the commercial success of Databricks’ training and enablement portfolio across the Americas Business Units.  Reporting to the Americas Customer and User Enablement Leader, we are looking for a US-based Customer Enablement Architect to work with cross-functional teams, including Sales, Field Engineering, Professional Services and Scaled User Enablement to position the value of Databricks training, develop custom enterprise learning plans and drive talent transformation with strategic accounts.  This is a highly visible, customer-facing role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth. You’ll work closely with account executives, engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. From diagnosing skill gaps to building tailored enablement roadmaps, you’ll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform. The impact you will have: * Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts for the assigned Americas Business Unit. * Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion. * Translate customer goals into tailored enablement programs that accelerate transformation and ROI. * Lead the end-to-end lifecycle of customer training programs—from discovery and design through execution and post-program analysis. * Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies. * Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes. * Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact. * Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement. What we look for: We are looking for a 'Builder'—someone who pairs a deep curiosity for the evolving Data & AI landscape with a relentless drive for execution. You don't just deliver existing programs; you identify whitespace and pilot creative enablement strategies that challenge the status quo. You will transform vision into reality by staying curious about customer roadblocks and innovating new ways to bridge the gap between technical potential and tangible business value. * Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space. * Deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption. * Strong background in program management, enablement strategy, and learning & development design. * Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI. * Excellent communication, relationship building, and consultative sales skills with fluency in English. * Results-driven mindset with the ability to balance customer satisfaction and revenue goals. * Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer roadblocks. * Proven track record of identifying regional whitespace and building scalable enablement frameworks that influence the broader organization.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Zone 1 Pay Range $143,700—$197,550 USD Zone 2 Pay Range $129,300—$177,750 USD Zone 3 Pay Range $122,200—$167,950 USD Zone 4 Pay Range $115,000—$158,050 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Delivery Solutions Architect

Databricks

CSQ227R121 Locations - Sweden, Denmark, Finland (Hybrid/Remote) At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems with the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you are a trusted technical advisor to key customers, providing expert guidance that translates data, analytics and AI challenges into high-impact business value. You help design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and customer enablement. Internally, you will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. Delivery Solutions Architects (DSAs) are trusted technical advisors embedded within the customer organization, providing expert guidance that translates data and AI challenges into high-impact business value. They help you design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and team enablement. DSAs focus on: * Designing secure, scalable architecture  * Aligning people, processes, and technology  * Establishing trusted advisor relationships * Leveraging the broader ecosystem of Databricks experts  This is a hybrid technical and commercial role. Technically, the expectations are that you become the post-sales technical lead and trusted advisor across all Databricks products for the customer’s top priority use cases. This requires you to use your technical skills and credibility to engage and communicate with technical/technical leadership stakeholders in our customer organizations, do architecture reviews, help with performance and cost optimizations, demonstrate new capabilities, remove blockers, etc. In parallel, it is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving onboarding plans.  While not a hands-on-keyboard role, this is a highly technical position where architectural skills in fields such as Data Architecture, Data Engineering, Data Warehousing or Data Science are essential. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: * Be the Databricks Architect working with customer technical teams working on use cases/data products, from development to go-live, addressing any technical challenges and blockers and providing guidance, best practices and enablement * Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts * Be the internal point of contact for any questions related to production/go live status of agreed upon use cases within an account, often for multiple use cases within the largest and most complex organizations * Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical teams to address the tasks that are beyond your scope of activities or expertise * Create  and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals * Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs, presenting them to the customers when applicable for their ongoing developments * internal and external updates - KPI reporting on the status of usage and customer health, risks and blockers, product adoption and use case progression - to your Field Engineering leadership What we look for: * Programming experience in PySpark, Python and Databricks (or similar data platform) * Understanding and hands-on experience of solution architecture-related distributed data and analytics systems * 5+ years of experience where you have been accountable for delivery of projects in Data, Analytics or AI and where you can contribute to technical debate and design choices with customers * Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting roles * Understanding of how to attribute business value and outcomes to specific project deliverables * Technical program coordination including account and stakeholder management * Experience resolving complex and important escalation with senior customer technical stakeholders * Track record of overachievement against quota, Goals or similar objective targets * Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience * Can travel up to 30%   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Senior Customer Success Manager

Mongodb

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.  We are looking to speak to candidates who are based in Madrid for our hybrid working model. OUR IDEAL CANDIDATE WILL HAVE * 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) * 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers * A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB * A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts * The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc * An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment * A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem * Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) * Prior exposure to database, cloud, and infrastructure technology is a plus * Fluency in both Spanish and English languages  ON A GIVEN DAY IN THIS ROLE YOU WILL: * Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth * Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments * Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues * Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions * Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization * Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field * De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same * Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio * Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan * Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization * Document all customer interactions in internal systems, including Gainsight and Salesforce.com * Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams * Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success * Forecast expected churn and growth to your senior leadership team * Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team * Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow * Fluent level of Spanis and English ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273497082