Danish-Speaking Customer Account Advisor – Relocate to Malta

Jobs Europe AB

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Analyst (Danish-speaking) A taste of what you’ll do Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend changes and/or amendments to Safer Gambling operational activities and processes Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation. Who and what we are after? Language proficiency: native or fluent Danish speaker who can also speak and write English fluently Ability to listen effectively and understand others, empathy Willingness to learn and grow in a fast paced environment Positive mindset and a flexible approach Team spirit with passion to help others Ability to analyse information with excellent attention to detail Experience working with MS Office If you have previous experience or knowledge about iGaming we'll consider it as advantage Employee benefits Private health insurance – because your wellbeing matters to us Wellness allowance – up to €300 per year Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave – as we want you to celebrate your day Company and team-building events – trust us, these are legendary Relocation package to Malta, including flight and two weeks of accommodation Performance bonus - up to 10% of base salary paid quarterly And much more – see for yourself! Apply today and be part of our success story! Meet all the eligible criteria? Apply today and join the Immense Group team.

Jobs Europe AB

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position What you will do Deliver Danish nd English language customer support across LiveChat, email Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations Guide players through the website &/or Mobile App platform assisting them in using our services and products Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience Speak on behalf of customers by providing useful feedback on their experiences Support your colleagues and contribute to a great team atmosphere How will success be measured in this role Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness Number of contacts handled Product knowledge Team contribution and extra tasks Regular performance reviews with your line manager Acting in line with FDJ UNITED values Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth Your experience Fluency in Romanian and English, both spoken and written is essential Responsible, and reliable team player Experience of complex problem solving Ability to multi-task in a fast-paced environment Good understanding of basic internet and technical concepts What We Offer €500 annual Well-being Allowance 24 days of annual leave, plus public holidays Subsidised meals Flexible hybrid working model (office and home) Up to 6 weeks of fully remote working per year Anniversary recognition awards Private Health Insurance Dedicated Career Development Plan A friendly and supportive team environment in a fantastic office

Jobs Europe AB

Konecta is a BPO and Contact Center company specializing in omnichannel customer experience management. We support some of the world's leading brands in delivering outstanding customer experiences through innovation and highly skilled, dynamic, and multicultural teams. We continuously invest in the training and development of our people to ensure exceptional service in one of the most important areas of any business: customer relationships. Would you like to be part of this project? Our client is one of the world's leading fashion brands, and we are looking for the best talent to join our team! 🎯 Job Responsibilities • Provide customer support via chat and email • Support stores over the phone 🧠 What We're Looking For • Good computer skills • Strong customer-oriented mindset • Excellent written and verbal communication skills with a professional tone • Motivation, dynamism, and a proactive attitude • Previous experience in a contact center is an advantage • Native or fluent Danish language skills (mandatory) • Good command of English (preferred) 💼 What We Offer • Competitive base salary + meal allowance • Performance bonus • Benefits package 🕒 Working Hours Monday to Friday | 08:00 AM – 05:00 PM 📍 Work Location On-site in Lisbon, Portugal ❓ Screening Questions • Are you currently based in the Lisbon area? • Are you available to start immediately?