
Robots and Pencils · US Remote
STAFF FORWARD DEPLOYED AI ENGINEER We're looking for a Staff Forward Deployed AI Engineer to lead the design, delivery, and adoption of AI/ML systems directly ...
We're looking for a Staff Forward Deployed AI Engineer to lead the design, delivery, and adoption of AI/ML systems directly within
client environments. This role is ideal for an experienced engineer who thrives on architectural decisions, can own systems
end-to-end, and drives real outcomes at the intersection of technical depth and client partnership.
In this role, you will embed with clients as a key technical leader, defining AI architecture, leading model development and
optimization, and solving challenging integration problems in live enterprise environments. You'll parachute into in-flight work
where reliability, security, and scalability are critical — and you'll be the person who makes it land. You'll raise the bar on
how we build and deploy AI systems and help clients actually adopt and scale what we ship.
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Why This Role Matters
At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired
with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we
operate.
Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how
teams move at real velocity, and how products create measurable impact for clients and the people they serve. We ship
production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what
they put their name on.
What You'll Do
Craft & Delivery
decisions and driving solutions from research through production at scale
development and deployment — often within existing client constraints
organizational contexts
and client teams adopt them effectively
Collaboration & Client Partnership
actually work in their environment
Leadership & Influence
responsible AI practices
upskilling client engineers where needed
reliability, cost, and safety
What You'll Bring
experience with generative AI development
enterprise constraints
they don't yet exist
techniques
the engineering level
Our salary range is $177,375 – $209,625 USD
PRINCIPAL AI ENGINEERING ARCHITECT We're looking for a Principal AI Engineering Architect to lead the design and delivery of complex, multi-domain systems spanning cloud, data, and AI — with deep, hands-on mastery of multi-agent agentic AI solutions. This role is ideal for a deeply experienced engineer who owns the hardest architectural challenges, sets technical direction, and serves as the senior technical voice on the engagements they support, while also being able to roll up their sleeves and lead model development, agentic system design, and production delivery end-to-end. In this role, you will operate as the senior technical authority on a cross-functional team, defining architecture across cloud infrastructure, data platforms, and AI/ML workloads, with a strong bias toward AWS-native services and AWS GenAI offerings. You'll partner closely with leadership and clients on technical strategy, lead the design and delivery of complex, production-grade multi-agent systems, mentor experienced engineers, and own high-stakes decisions that shape the long-term success of the systems you build. Why This Role Matters At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate. Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on. WHAT YOU'LL DO Craft & Delivery Define technical strategy and lead architectural design across cloud, data, and AI/ML systems for end-to-end engagements, owning architecture decisions and driving solutions from research through production at scale Architect and ship production-grade multi-agent agentic AI systems, including agent orchestration, tool use, memory, and inter-agent communication patterns Design and build with Amazon Bedrock AgentCore and complementary AWS GenAI services to deploy, scale, and operate agentic workloads securely in production Architect scalable cloud-native solutions with a strong bias toward AWS, including multi-cloud and hybrid strategies where needed (AWS primary, with Azure, GCP, Kubernetes as secondary) Design data architectures including warehouses, data lakes, and pipelines for batch and streaming workloads (e.g., Snowflake, Redshift, BigQuery, Spark, Kafka) Design AI/ML systems including model serving, MLOps pipelines, feature stores, and LLM-based applications (e.g., SageMaker, Bedrock, AgentCore, Vertex AI, MLflow, Hugging Face) Build and evolve scalable ML platforms, pipelines, and infrastructure that support reliable, repeatable model development and deployment across teams Define infrastructure as code, CI/CD, and DevOps standards across engagements (e.g., Terraform, CloudFormation, GitHub Actions) Drive performance, scalability, cost, and reliability optimization across deployed systems Ensure architecture meets security, governance, and compliance requirements (e.g., GDPR, HIPAA, SOC2) Lead cloud migrations and platform modernization initiatives Set the standard for AI-forward engineering, using tools like Claude and Cursor with sophistication and helping the team adopt them effectively Collaboration & Communication Partner with senior leadership and clients as the principal technical voice on strategy and direction Translate complex AI tradeoffs, risks, and opportunities into clear narratives that drive decision-making across technical and non-technical stakeholders Lead design reviews and technical discussions, raising the bar for engineering rigor and constructive challenge across the team Engage closely with engineering, data, AI, and product teams to align architecture with broader business priorities Develop and maintain architecture documentation, standards, and guidelines Leadership & Influence Define and champion architectural standards and best practices across the engagements you support, bringing depth on tradeoffs, long-term implications, and responsible AI practices Mentor and grow engineers at all levels, multiplying impact through coaching, code reviews, and pairing on hard problems Own the most difficult architectural, integration, and agentic-system challenges, serving as the senior technical decision-maker and driving them through to production with care for reliability, cost, and safety Evaluate emerging technologies — especially in the agentic AI and AWS ecosystems — and recommend tools, frameworks, and patterns that improve architecture over time What You'll Bring 8+ years of software engineering experience, with at least 5 years in technical leadership roles and 4+ years focused on AI/ML systems in productionExpert software engineering background (Python or similar) with strong design sensibilities for scalable, maintainable systems Deep, hands-on expertise designing and shipping production multi-agent agentic AI systems, including agent orchestration, planning, tool use, and multi-agent coordination patterns Deep expertise with AWS, including in-depth knowledge of AWS GenAI offerings and hands-on experience with Amazon Bedrock AgentCore; broader multi-cloud experience (Azure, GCP) is a plus Strong background in microservices, serverless, containers, and event-driven systems (e.g., Kubernetes, Docker, Lambda, EventBridge) Proficiency with infrastructure as code and CI/CD (e.g., Terraform, CloudFormation, Pulumi, GitHub Actions) Strong data architecture expertise across relational, NoSQL, and big data systems (e.g., PostgreSQL, MongoDB, Snowflake, BigQuery, Spark, Kafka) Hands-on experience with data modeling, ETL/ELT pipelines, and orchestration (e.g., Airflow, Prefect, dbt) Mastery of AI frameworks and orchestration tools for building agentic systems (e.g., LangChain, LangGraph, AgentCore, CrewAI, AutoGen, or equivalents) Strong experience designing AI/ML systems for production, including LLMs, MLOps, and model serving (e.g., SageMaker, Bedrock, Vertex AI, MLflow, Hugging Face, PyTorch, TensorFlow) Strong experience with evaluation frameworks and observability tools for LLM and agentic apps, including building these capabilities where they don't yet exist Deep understanding of AI safety, responsible AI principles, prompt injection defenses, and PII handling Extensive experience building RAG pipelines: chunking strategies, embedding models, vector databases, and advanced retrieval techniques API design experience, including architecting and integrating with internal and third-party services at scale Advanced cost optimization expertise: token economics, caching strategies, model routing, quantization Solid understanding of networking, security, identity, and access management in cloud environments Experience with governance, compliance, and observability frameworks Track record of senior technical leadership and mentoring experienced engineers Strong stakeholder communication skills, with the ability to translate technical depth across audiences Demonstrable, day-to-day usage and expert knowledge of AI-forward coding tools such as Claude Code and Cursor Multi-cloud architecture experience, AI ethics or responsible AI experience, or enterprise architecture certifications (e.g., TOGAF, AWS/Azure/GCP) is a plus Our salary range is $180,375 – $230,625 USD
CSQ327R45 As a Forward Deployed Engineer (FDE) you will work with customers to build and productionize solutions to their data & AI challenges using the Databricks platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get most value out of their data. This is a hands-on, customer-facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects according to specification with exceptional customer empathy. The impact you will have: * Production Solution Delivery: Lead impactful customer technical projects by delivering production-grade systems, designing and building reference architectures, custom applications and data ingestion and ML/AI model integration * Transformational Impact: Guide strategic customers as they implement transformational big data projects including end-to-end design, build and deployment of industry-leading big data and AI applications. Work with engagement managers to scope technical delivery work with input from the customer * Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks. * Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and Databricks best practices. * Work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. * Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues. * Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact. * Reusable Assets & Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the Databricks product roadmap. What we look for: * Extensive experience in data engineering, data platforms & analytics, or software engineering * Comfortable writing code in either Python, Scala, JavaScript/TypeScript, and modern frameworks * Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one * Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals * Familiarity with CI/CD for production deployments * Working knowledge of MLOps, ML/AI models and AI APIs * Design and deployment of performant production end-to-end data architectures and applications that combine data pipelines, ML/AI models, and user-facing interfaces. * Experience with technical project delivery - managing scope, timelines and measurable outcomes, translating complex concepts into actionable solutions. * Documentation and white-boarding skills. * Experience working with enterprise clients and managing conflicts across a broad stakeholder range * Build skills in technical areas, and demonstrate curiosity, adaptability, and eagerness to explore new technologies which support the deployment and integration of Databricks-based solutions to complete customer projects. * Travel to customers 20% of the time * Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
ÜBER 8RETURNS 8returns ist ein etabliertes SaaS-Unternehmen aus Berlin, das einen der komplexesten Bereiche im E-Commerce neu denkt: Retouren. Unsere Plattform hilft Onlinehändlern, Retouren einfacher zu steuern, Prozesse zu automatisieren und aus Retourendaten bessere operative Entscheidungen abzuleiten. Wir arbeiten mit schnell wachsenden DTC-Brands wie 6PM, OACE und SNOCKS sowie etablierten Marken wie Tommy Hilfiger und Reebok. DEINE AUFGABEN * Du verstehst, strukturierst und bewertest technische Anforderungen unserer Kunden. * Du konzipierst und baust Integrationen zwischen 8returns und externen Systemen wie Shops, ERP-Systemen, 3PLs und Warehouse-Tools. * Du analysierst APIs, Webhooks und technische Dokumentationen, um Datenflüsse sauber umzusetzen. * Du begleitest Kundenanforderungen von der ersten technischen Einschätzung bis zur produktiven Lösung. * Du schätzt Machbarkeit, Aufwand und technische Risiken für Sales und Customer Success ein. * Du setzt kleinere Produktanpassungen, Automatisierungen und kundenspezifische Erweiterungen eigenständig um. * Du debugst Integrationsprobleme und entwickelst robuste Lösungen daraus. * Du erkennst wiederkehrende Integrationsmuster und übersetzt sie in wiederverwendbare Bausteine. WAS WIR SUCHEN * Technischer Background in Software Engineering, Solutions Engineering, Implementation Engineering oder vergleichbarer praktischer Erfahrung * Sehr gutes Verständnis von APIs, Datenmodellen, Webhooks, Authentifizierung, Logs und technischen Dokumentationen * Starke Builder-Mentalität: Du kannst offene technische Probleme strukturieren und eigenständig zu einer funktionierenden Lösung bringen * AI-native Arbeitsweise mit Tools wie Claude Code, Cursor, Agents oder ähnlichen Workflows * Deutsch auf muttersprachlichem oder vergleichbarem Niveau * Fähigkeit, mit Kunden klar und ruhig über technische Themen zu sprechen * Pragmatismus: Du willst Probleme lösen, nicht weiterleiten NICE TO HAVE * Erfahrung mit Shopify oder E-Commerce * Erfahrung mit ERP-, Warehouse-, 3PL- oder Order-Management-Systemen WARUM DIESE ROLLE SPANNEND IST Du arbeitest direkt mit den Gründern, bekommst viel Autonomie und hast direkten Einfluss auf Kundenprojekte und Lösungen für bekannte E-Commerce-Brands.