Payments Fraud Investigator

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Risk Operations team is looking for an experienced fraud analyst to join an industry-leading global fraud operations team. This position is responsible for writing and maintaining fraud rulesets to prevent transaction fraud, conducting data analysis to identify and mitigate fraud attacks, while minimizing impact to users, and working collaboratively with fraud, operations, and product stakeholders to proactively implement fraud strategies and controls. They should have a deep understanding of fraud patterns and typologies, advanced SQL proficiency, strong analytical abilities, and experience writing and managing fraud rulesets. WHAT YOU'LL DO Did you know that only around 4% of the world's GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity, and global prosperity. While the promise of a global online economy is palpable, it doesn't come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. Before we can fully realize the potential of a global internet economy, we must first address the burgeoning problem of fraud. We are looking for someone passionate about fighting fraud, identifying new trends and typologies, conducting complex data analysis, and working collaboratively with peers and partners in the fraud space. This position works closely with cross-functional stakeholders across product, engineering, data science, and operations to identify and mitigate risk from complex, distributed transaction fraud attacks. The right candidate for this role will have a minimum of five years' experience conducting advanced data analysis using SQL, preferably within the fraud space across e-commerce, payments, or cryptocurrency. Candidates should have experience writing, maintaining, and analyzing complex fraud rulesets and demonstrated success minimizing fraud losses along with impacts to users. Candidates should also have experience working closely with product teams to implement risk controls and demonstrate a deep understanding of fraud typologies, controls, and ability to mitigate fraud risk. RESPONSIBILITIES * Build and maintain fraud rulesets to prevent transaction-level fraud losses, including ongoing monitoring and measurements of precision and recall * Conduct advanced data analysis of structured and unstructured data sets to proactively identify emerging fraud attacks impacting Stripe and its users * Collaborate closely with product, risk, and operations teams to proactively identify and mitigate fraud exposure * Investigate, conduct root cause analysis, and deploy remediations to prevent future complex and distributed fraud attacks * Investigate and take action against anomalous clusters of transactions based on account activity, processing volume, or other risk indicators while minimizing negative impacts to Stripe users * Respond to incidents involving complex fraud schemes to quickly mitigate exposure to Stripe, its users, and financial partners * Utilize analytics to identify and implement initiatives to automate manual processes and workload across the organization * Create visualizations, dashboards, and queries to drive visibility and oversight into impact, performance, loss risks, and user experience * Utilize Stripe tools and systems to enable systematic actioning of fraudulent merchants, maintaining an extremely high level of accuracy to prevent negative user experience WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * A minimum of five years of experience conducting advanced data analysis and managing transaction fraud rulesets * Advanced-level proficiency in SQL * Experience working closely with modeling, data science, and intelligence stakeholders to implement automatic and scaled controls and processes * Experience creating data visualizations and dashboards and presenting findings to technical and non-technical audiences, including senior leadership * The ability to drive execution on projects working in a heavily cross-functional environment * Creativity, a team-focused mentality, and effective problem-solving skills * The ability and desire to question the status quo * The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented PREFERRED QUALIFICATIONS * Fraud experience in payments, e-commerce, fintechs, or cryptocurrency mitigating digital and card-not-present fraud * Experience investigating and mitigating card testing and account takeover attacks * Proficiency in Splunk, Python, Tableau, or other data visualization tools * Undergraduate or advanced degree in analytics, data science, or statistics * Experience with clustering, classification, and link analysis * Experience working in fast-paced and rapidly changing environments * Experience designing and implementing product-level fraud and risk controls

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. WHAT YOU'LL DO As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. RESPONSIBILITIES • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network. • Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks. • Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions. • Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes. • This role may require weekend coverage as part of an on-call rotation. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 3+ years of experience conducting complex investigations. • 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders. • Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges. • Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements. • User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset. • Excellent written and verbal communication skills. • Ability to travel to vendor locations for up to 10% of the year. PREFERRED QUALIFICATIONS • Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud. • Experience investigating and mitigating card testing and account takeover attacks. • Experience designing fraud and risk workflows, analyst tooling, and process and procedural workflows. • Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. WHAT YOU’LL DO As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. RESPONSIBILITIES * Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. * Establish clear goals, provide coaching and feedback, and support the professional growth of team members. * Set a strategic vision for the team and build the path to execute it in both the short and long-term. * Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. * Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation. * Maintain oversight of operational vendor performance related to risk. * Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. * Define and manage core metrics, SLAs, and performance of the organization. * Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks. * Ensure risk management efforts do not compromise the user experience.  WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. * 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams. * Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions. * Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions. * Passion for delivering a user-centric experience while effectively managing risk. PREFERRED QUALIFICATIONS * Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations. * Strong proficiency sourcing and analyzing data using SQL. * Experience working closely with engineering teams to develop and enhance investigative tools and treatments. * Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.