Account Manager (US, Remote)

SMB ACCOUNT MANAGER Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an SMB Account Manager to join our Manchester team. In this role, you’ll help our restaurant partners grow their businesses by improving their delivery operations, attracting new customers, and leveraging our latest technology to get the very best out of our platform. Get to know our Commercial team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the SMB (Small Medium Business) team in Manchester City Centre. We focus on high-velocity, desk-based relationship management, acting as the primary consultants for our diverse partner base to ensure their long-term success. Here’s what your day-to-day might look like: * Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations. * Relationship Partnership: Build and maintain favourable, long-term relationships with partners, ensuring they receive exceptional service and tailored support. * Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics, including order volume, retention, and customer outcomes. * Consultative Selling: Guide partners on how to offer the best delivery experience and take advantage of our latest technology and perks. * Cross-Functional Collaboration: Liaise between your restaurant partners and internal Deliveroo teams to ensure our solutions are delivered according to their specific needs. Base Salary: £29,300 + up to £6,000 bonus yearly Start Date: 3rd August 2026 Hybrid model: 3 days in office / 2 days remote WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Proven Account Management: A track record in an account management role with experience in telephone-based support and selling. * Data-Led Problem Solving: The ability to understand problems and get to the crux of an issue quickly using data, without over-complicating solutions. * Creative Communication: An excellent phone manner and the ability to remove barriers through creativity and persuasive communication. * Tech Curiosity: A genuine enthusiasm for technology and a keenness to learn how digital tools can help partners excel in a competitive marketplace. * Results-Oriented: A proactive mindset focused on driving positive outcomes for both our partners and the Deliveroo business. Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

WHY DEPT®? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.   ABOUT YOU As an Account Manager, Programmatic, you will support the execution and optimization of programmatic campaigns within our retail vertical. You’ll work closely with Account Leads, Coordinators, and cross-functional teams to deliver high-quality work, drive performance, and ensure strong client satisfaction. You bring a mix of strategic thinking, operational excellence, and a proactive, solutions-oriented mindset. JOB RESPONSIBILITIES * Collaborate closely with internal teams to deliver client-first recommendations and programmatic best practices. * Manage day-to-day campaign execution, optimizations, pacing, and reporting. * Support the development and presentation of programmatic strategy to improve client performance. * Build and maintain strong client relationships through clear communication and timely updates. * Identify performance trends, troubleshoot issues, and apply data-driven insights. * Provide guidance and mentorship to Coordinators, helping them grow in their roles. * Contribute to a positive team culture by demonstrating our core values. * Bring forward new ideas, tools, and approaches to push innovation and improve workflow. QUALIFICATIONS * 2+ years of programmatic media experience, ideally across CTV, Display, and Video; exposure to Native, Audio, or OOH is a plus. * Hands-on experience in retail marketplaces such as Walmart, Target, or Best Buy. * Proficiency in major DSPs (TTD & DV360 preferred) and familiarity with Ad Servers. * Strong analytical, problem-solving, and communication skills. * Experience training or guiding junior team members is a plus. * Ability to work independently and collaboratively in a fast-paced environment. WHAT IMPRESSES US * Experience in supporting campaign management in Google Ads (GDA and YouTube) and/or Amazon DSP * Comfort with advanced functions in Excel and/or Google Sheets functions  * Proactivity, creativity, and enthusiasm; demonstrating you’re eager to roll up your sleeves and be hands on, learn, and grow  * An exceptional eye for detail * Love for working with numbers and uncovering trends WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $60,000—$80,000 USD