Account Manager - Central Queue (French Speaking)

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: We’re looking for an experienced Backend Engineer with excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you.  As an Engineer at Tide, you’ll report directly to the People Manager and Staff Engineer (Functional) and work in a team of highly skilled Engineers. You’ll work closely with our tech team to ensure system consistency and improve user experience. Ultimately, you should be able to develop and maintain functional and stable web applications to meet both the company’s and our customer’s needs. We work in an agile fashion, small cross functional squads,  grouped under common domains owning the full lifecycle of some microservices in Tide’s service catalogue. You’ll bring new ideas, and become an integral part of the process of continuously improving our product.  Outside of working in your squad you will discuss technical challenges, in our different Communities of Practice. ABOUT THE ROLE: As a Senior Python Engineer you’ll be:  * Defining, owning and maintaining the services your team owns from our service catalogue that fall in one of our domains (you design it, you build it, you run it, you scale it globally) * Working with the product team to select technology partners * Work with backend engineers across multiple agile teams carefully dividing your time between design/refinement, implementation and mentoring other team members * Regularly aligning your team’s vision and roadmap with the target architecture within your domain and to ensure the success of complex multi domain initiatives  * Working closely with product owners, mobile & web engineers, data scientist and other business members to translate requirements into well-engineered solutions * Making key contributions to our Community of Practice. You will apply your extensive experience on our problem domain and existing guidelines to become a true beacon of best practices among your fellow engineers  * Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire WHAT WE ARE LOOKING FOR: * Proven work experience as a Python Developer (working with this as a primary language) * Basic understanding of software engineering fundamentals (SOLID, ACID, Testing) * Hands-on experience with AWS and frameworks such as: Django, FastAPI and Flask * Extensive experience integrating with or creating REST APIs * (Desirable) Experience working with event driven microservice or message queues * (Desirable) An understanding of Salesforce integrations * Experience working in Scrum and following Agile development practises * Teamwork skills with a problem-solving attitude * You’re passionate about learning every day and sharing your knowledge and experience every day * Genuinely excited about supporting small businesses, in the UK and in global markets OUR TECH STACK: * Python * AWS (including Lambda, Fargate, EKS, SQS, SNS, SES and S3) * Postgres * Google BigQuery * Terraform * Sentry WHAT YOU’LL GET IN RETURN: * The gross annual salary for this position ranges from €55,600- €69,500 but we are also open to discussing the salary further, taking into account your expertise and contributions. * Remote first * 25 days paid annual leave  * 3 additional days for volunteering and learning * Private Health Insurance * Mental Health Support Platform * FitPass * Family and Friendly Leave (according to statutory) * Personal L&D budget * Share options TIDEAN WAYS OF WORKING: At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-NZ1 #LI-Hybrid #LI-Remote    TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.   About the job As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.   Responsibilities * Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies. * Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies. * Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact. * Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources. * Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency. * Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.   Minimum Qualifications * Bachelor's degree or equivalent practical experience. * 2+ years of experience in account management, customer success, or sales operations. * Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously. * Experience using data analysis to inform business decisions and influence partner strategy.   Preferred Qualifications * Ability to synthesize complex data into actionable recommendations for non-technical stakeholders. * Experience influencing senior decision-makers through data-backed storytelling and consultative communication. * Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows. * Exceptional written and verbal communication skills tailored for a professional, remote-first environment. * Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.   Benefits and Perks * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * Christmas Bonus - 30 days * 20 days of paid time off a year * 25% vacation premium * Private health, dental, and life insurance * Monthly social events and happy hours The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office —giving employees the best of both worlds: in-person collaboration and flexibility.   Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.   Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-LR1 #LI-Hybrid

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THIS ROLE: OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion. As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance.  It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture! This is a hybrid role; working from our London office twice a week, ---------------------------------------------------------------------------------------------------------------------------------- RESPONSIBILITIES * Manage a portfolio of restaurant partners, building strong relationships that support long-term retention and growth. * Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes. * Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings. * Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations. * Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience. * Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform. ---------------------------------------------------------------------------------------------------------------------------------- MINIMUM QUALIFICATIONS * 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role. * Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value. * Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes. * Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders. * Professional fluency in English & German languages. PREFERRED QUALIFICATIONS * Experience managing a high-volume portfolio of small or mid-sized business customers. * Experience working with restaurant technology, hospitality platforms, or reservation products. * Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction. * Confidence coaching customers through change and identifying opportunities for growth. * Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS AND PERKS 🌍 Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset. 🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance. 📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources. ✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week. ---------------------------------------------------------------------------------------------------------------------------------- WORK ENVIRONMENT & FLEXIBILITY At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. ---------------------------------------------------------------------------------------------------------------------------------- INCLUSION We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-FF1