Client Services (Talent Pool)

DEPT

Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises. This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more! JOB PURPOSE: Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.   As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries. KEY RESPONSIBILITIES: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity * Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters * Prioritising workloads for the team, and escalating when needed * Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser * Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews * Ensure success criteria are met and projects are delivered to time and to budget * Work with the team to determine and test creatives across client owned channels WHAT WE ARE LOOKING FOR: * We’re open to the see different levels of experience across different sectors * Agency experience is a plus * Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience * Extremely organised, with the ability to manage multiple projects simultaneously * Ability to think strategically * Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities * Highly motivated to learn, grow and improve * Personable, approachable demeanor and motivating team player * Moderate understanding of production and interactive processes * Excellent oral and written communication skills * Ability to manage and develop client and supplier relationships * Basic understanding of financials to effectively manage budgets WE OFFER: * 15 days Paid PTO * 10 Public Holidays + Birthday off * Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance) * Learning & growth certifications/certifications * Enhanced Family Leave (after 1 year) * A flexible, hybrid working policy * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® * Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular! * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.    WHO ARE WE?  We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.  Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

Please note, this is a talent pool position, not a live role. If you are interested in future Account Management/Client Services opportunities at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises. This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!  JOB PURPOSE: Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.   As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries. KEY RESPONSIBILITIES: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity * Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters * Prioritising workloads for the team, and escalating when needed * Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser * Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews * Ensure success criteria are met and projects are delivered to time and to budget * Work with the team to determine and test creatives across client owned channels WHAT WE ARE LOOKING FOR: * We’re open to the see different levels of experience across different sectors * Agency experience is a plus * Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience * Extremely organised, with the ability to manage multiple projects simultaneously * Ability to think strategically * Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities * Highly motivated to learn, grow and improve * Personable, approachable demeanor and motivating team player * Moderate understanding of production and interactive processes * Excellent oral and written communication skills * Ability to manage and develop client and supplier relationships * Basic understanding of financials to effectively manage budgets WE OFFER: * Healthcare with Bupa or Medicash * 26 days’ holiday exclusive of bank holidays * Mental health support  * Company pension scheme with The People’s Pension * Enhanced family friendly policies * A flexible, hybrid working policy * Ride to work scheme  * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE?  We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.  Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Financial Times

About us Since 2015, the FT has been part of the Nikkei Group, a respected Japanese media organisation with roots stretching back to 1876. Our Tokyo-based team is part of the integrated Nikkei-FT Asia Pacific Commercial Team, combining global insight with local expertise to support premium clients across the region. Located in Otemachi, Japan’s financial and corporate centre, our office puts us at the heart of business and economic life, enabling close relationships with key players in the market. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion  We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. Opportunities at our Japan Office  We have about 30 professionals across both commercial and support functions, including advertising sales, subscription sales, marketing, customer services, customer success, as well as corporate functions such as People (HR) and Finance. We are looking to connect with dedicated individuals with strong commercial experience for upcoming vacancies across our teams. Together, we deliver integrated commercial solutions that meet growing demand from Japanese businesses looking to expand globally. Our commercial team works closely with colleagues in editorial, product and marketing across Asia and the headquarters in UK to develop innovative advertising and subscription products tailored to the Japanese market. Commercial Team Functions in Japan * Advertising Sales: Building strong relationships with leading Japanese and multinational companies, agencies, and partners. * Subscription Sales: Expanding the FT’s subscriber base among corporate and individual clients. * Marketing & Marketing Support: Creating and implementing campaigns to enhance brand visibility and client engagement. * Customer Services & Success: Ensuring excellent client experience and retention through proactive support.  * Sales operation & Administration Support: Ensuring the smooth execution of all sales activities by coordinating sales processes, maintaining accurate records, handling invoices and renewals, and supporting the full sales cycle from lead generation to contract completion. What You’ll be Working On * Developing and maintaining strong relationships with corporate clients across advertising, subscriptions, and marketing partnerships. * Identifying and pursuing new business opportunities to drive revenue growth. * Collaborating with internal teams to deliver tailored commercial solutions. * Providing outstanding client service to ensure satisfaction and long-term partnerships. * Monitoring market trends and competitor activities to inform strategic planning. * Representing the FT at industry events and networking functions in Japan.   The Type of Experience We Are Looking For We seek dynamic, results-driven professionals with a strong commercial mentality and deep understanding of the Japanese market. Ideal candidates will demonstrate: * Advanced Language Proficiency: Native speakers or non-native candidates with certified advanced business-level Japanese skills, alongside strong English communication abilities. * Proven Corporate Sales and Marketing Experience: A successful track record in corporate sales, senior executive management, or marketing roles within Japan’s commercial environment. * Experienced in sales and marketing operation support and processes * Local Market Expertise: In-depth knowledge of Japan’s business culture, market dynamics, and a well-established professional network. * Strong Business Sense: Ability to develop strategic client relationships, identify growth opportunities, and deliver tailored commercial solutions. * Cultural Awareness and Adaptability: Sensitivity to local customs and business practices, with the agility to thrive in a fast-paced, multicultural environment. WHAT’S IN IT FOR YOU? OUR BENEFITS * Comprehensive remuneration package and performance-based incentive rewards salary and performance-based incentives. * Robust health and wellness benefits. * Flexible working arrangements supporting work-life balance. * Access to world-class learning resources and leadership programs. * A collaborative and inclusive culture that values diversity and innovation. * The opportunity to work with a prestigious global brand with a strong presence in Japan and Asia Pacific. For more details of the benefits offering at the Japan office please click the benefit pack attachment ACCESSIBILITY We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com       #LI-KF1