Head of Delivery
Grassfish is a Digital in-store company.
We believe that outstanding experiences make all the difference. It’s how we separate the okay for the wow. And the way true brand
loyalty is built. Therefore, our mission is to every day enable extraordinary customer experiences. Grassfish has earned
recognition for its powerful In-store Experience Management Platform and dedicated people, helping leading global brands stand out
and beat the competition.
Grassfish is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden.
JOB DESCRIPTION AND KEY RESPONSIBILITIES
We are looking for a Head of Delivery to lead and develop our Delivery Team at Grassfish. In this role, you will be responsible
for ensuring efficient and high-quality delivery of customer orders while continuously improving the team’s performance,
processes, and ways of working.
As Head of Delivery, you will combine operational leadership with hands-on delivery work. In addition to leading the team, you
will actively support the daily order management process, helping to resolve challenges, remove bottlenecks, and maintain a close
understanding of the team’s operational reality. This hands-on approach is essential to driving continuous improvement and
ensuring that customer commitments are delivered with excellence.
You will play a key role in securing smooth day-to-day operations, supporting your team and ensuring that customer commitments are
met with excellence.
KEY RESPONSIBILITIES
Lead, coach, and develop the Delivery Team
Take overall responsibility for the delivery of customer orders and projects
- Actively participate in daily order management and delivery activities to support the team and gain firsthand insight into
operational challenges
Monitor, analyze, and follow up on key performance indicators (KPIs)
Drive continuous improvements of processes, routines, and ways of working
Prioritize incoming orders and allocate resources effectively
Act as a senior point of support and a sounding board for the team in operational matters
Ensure high levels of service and customer satisfaction
Collaborate closely with customers, suppliers, installation partners, and internal stakeholders
Contribute to the strategic development of the Delivery Team
YOUR PROFILE
At Grassfish, we are always moving forward. We believe that the person we are looking for is curious, proactive, and eager to join
our journey towards becoming the global number one within Digital In-store.
We believe you are a leader who enjoys being close to the business and leading by example. You are comfortable balancing strategic
improvements with hands-on operational work and thrive in an environment where teamwork, accountability, and customer focus are
key to success.
We believe you have:
Previous experience in a leadership role with personnel responsibility
Experience working with delivery, supply chain, operations, logistics, or project coordination
Strong analytical skills and experience working with KPIs and performance management
A structured and process-oriented way of working
Excellent prioritization and decision-making skills
High coordination and collaboration skills
Strong communication skills and a service-minded approach
Experience working in business systems and ERP platforms
The ability to motivate and support a team in a fast-paced environment
PERKS
Health initiatives and wellness allowance
Competent colleagues
Collective agreement
Internal career opportunities
The position is full-time and located to the office in Varberg. We recruit on an ongoing basis, so we encourage you to submit your
application as soon as possible.
We believe in people.
Our company culture is our most important asset and is based on our core values - think like a customer, make it simple, dare to
challenge and trust in diversity. They guide us in everything we do - from the decisions we make to how we interact with each
other and our customers.
The position is full-time and located in our office in Varberg, Sweden.
We review applications on an ongoing basis, so don't wait to apply. Due to the summer holiday period, this process is expected to
take longer than usual.
If you have any questions you are welcome to contact the recruiting manager Filip Ladeborn, COO,
Filip.ladeborn@grassfish.com