Customer Support Specialist

Checkproof AB

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hitachi Energy Sweden AB

The Opportunity Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. We develop, sell and produces Bushings and Tap-Changers, both vital for all Power Transformers. We are part of delivering a safe way of transferring electricity while keeping losses at a minimum. As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide until 2050, Components and Hitachi Energy are well positioned in making this happen. Are you ready to roll up your sleeve and join us in making it happen? If your answer is “YES”, we at Components are looking for a Customer Support Specialist to join our dedicated team where twenty colleagues will help you on board. You will work with order management. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success! This role offers you a dynamic environment with the opportunity to set up an internal network where you interact with different functions. You will also have opportunity to participate or lead cross functional projects within continuous improvement. How you’ll make an impact As a customer support specialist, you are responsible from order received, until delivery complete and payment received. Working with global customers, internal as well as external. Ensuring that our performance is top class, reliable and preferably exceeds customer expectations. Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM. You will be contributing in our strive for continuous improvement of our processes. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background You hold a degree within fields of business administration, engineering, purchasing and/or you have work experience within mentioned fields. Experienced professionals or fresh out of university. You are driven, well organized and knows how to prioritize your daily work. You have great communication skills and are service minded. You have a technical interest and an interest for the commercial aspects of doing business. Fluent in English, both written and verbal is required. Swedish is preferable. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Union representatives - Sveriges Ingenjörer: Håkan Blomquist, +46,107-38 31 52; Unionen: Tomas L. Gustafsson, +46 107-38 27 47; Ledarna: Frank Hollstedt, +46 107-38 70 43. All questions can be directed to Talent Partner Eva Schölin, eva.scholin@hitachienergy.com

Accurx

📍LONDON/ HYBRID £30,000 - £32,000 + SHARES + SHARE OPTIONS + BENEFITS 💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.   THE CHALLENGES YOU’LL SOLVE AS A CUSTOMER SUPPORT SPECIALIST * Resolving inbound queries: Manage a high volume of live chats and emails via Intercom with clarity, precision, and warmth. You will directly own your individual customer service scores, response times and quality * Technical triage & escalation: Act as a first-line contributor to incident response. You will triage inbound workflows and escalate bugs to our technical team * Project contribution: Support cycle-level initiatives, e.g. testing new AI tools or rolling out process changes, alongside the opportunity to own specific operational areas. * Becoming a subject matter expert: Master our platform inside out. You’ll handle backend operations and leverage AI tools to optimise your workflows. * Knowledge centre maintenance: Update our external Help Centre and internal macro libraries in real-time as you uncover gaps. * Cross-functional collaboration: Use frontline insights for our Product, Customer Success, and Go-To-Market (GTM) teams, running "buddy shifts" to share knowledge across the business. * Championing clinical excellence: Maintaining strict adherence to SLAs and the highest standards for data integrity, privacy, and safety. Rota: To support the NHS, we work on a rota including morning, evening, and weekend shifts (with time off in lieu for weekends). YOUR USER SUPPORT JOURNEY As an early starter, you will be heavily embedded on the frontline, focused on inbound ticketing queues. This is your training ground to learn the product inside out, master our systems, and deliver exceptional quality at volume. As you progress, your role expands into resource management, process optimisation, cross-functional feedback loops, and owning cycle projects, building the expertise to specialise in a product area. YOU SHOULD APPLY IF... * You are a problem solver: You love digging into a challenge, thinking on your feet, and finding creative workarounds.. * You are a strong communicator: You take pride in your written communication, translating complex technical fixes into simple, human language. * You stay composed under pressure: High-volume queues and rapid spikes in incidents energise you. You stay calm, kind, and focused when things move fast * You're motivated to Solve Healthcare Productivity: You're driven by our mission and a desire to do the best work of your life. * You are curious about AI: You want to, or already use, AI tools to speed up your personal workflows, practically apply them, and want to be somewhere you can actively implement your ideas You’ll be successful in this role if you have prior experience in a Customer Service (CS) role, Contact Centre, Helpdesk, or a clinical frontline setting. Having a proven track record of managing ticketing queues, navigating a CRM, and hitting performance SLAs will allow you to hit the ground running.   WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £30,000 - £32,000 salary + £7,500 default share options * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!