Technical Support Engineer L1

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking an independent Senior Software Engineer who effectively balances technical excellence with a disciplined approach to the software development lifecycle. egrity of our environments. What you'll be doing * Design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and modern generative AI capabilities. * Architect and develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns to create context-aware, scalable, and customer-facing solutions. * Build robust backend services and integrations to support customer workflows, including LLM orchestration, prompt workflows, RAG pipelines, and other generative AI features. * Lead the design and delivery of complex customer experience initiatives from technical discovery through production deployment, ensuring scalability, reliability, and maintainability. * Develop and refine prompt engineering strategies, grounding approaches, and AI interaction patterns that improve the quality, relevance, and safety of customer-facing AI experiences. * Design and implement resilient APIs, event-driven integrations, and backend services that connect Salesforce, AWS platforms, internal systems, and external applications. * Drive engineering excellence through strong CI/CD practices, using GitHub, Gearset, and deployment automation to support reliable and efficient releases. * Champion observability, operational excellence, and production support practices to ensure enterprise-grade reliability, performance, and supportability of customer-facing systems and AI services. * Mentor junior and mid-level engineers through technical guidance, code reviews, design reviews, and hands-on collaboration, raising the bar on engineering quality across the team. * Lead technical decision-making across architecture, integration design, AI/ML tooling, scalability, security, and long-term platform evolution. * Partner closely with product managers, designers, architects, security, data, and infrastructure teams to ensure solutions are aligned, secure, reliable, and enterprise-ready. * Collaborate effectively in a Scrum-based Agile environment, using Jira and Confluence to drive execution, document decisions, and maintain delivery transparency. * Evaluate emerging AI/ML technologies, frameworks, and engineering patterns, and apply them pragmatically to improve customer experience and operational efficiency.   What you'll bring to the role * 5+ years of professional software engineering experience, with at least 3+ years in customer-facing platforms, enterprise integrations, or CRM-driven systems. * Strong expertise in backend and application development using Python or Java, JavaScrip or TypeScript, with the ability to build production-grade, scalable software systems. * Strong experience designing and building cloud-native solutions on AWS, including services such as Lambda, S3, RDS, API Gateway, and CloudWatch, with a focus on scalability, resilience, and security. * Proven experience integrating LLMs and generative AI capabilities into production-ready applications, ideally using Amazon Bedrock, LangChain, or similar frameworks. * Experience building AI-powered backend services such as prompt orchestration layers, RAG workflows, retrieval pipelines, or other intelligent application patterns. * Strong software engineering fundamentals, including distributed systems design, API development, testing strategies, code quality, and maintainable architecture. * Experience building and supporting CI/CD pipelines, source control workflows, and automated deployments using tools such as GitHub and Gearset. * Ability to lead architecture discussions, influence technical strategy, and make sound engineering decisions across multiple systems and stakeholders. * Demonstrated experience mentoring engineers and helping teams improve engineering practices, technical quality, and delivery maturity. * Strong working knowledge of Agile/Scrum delivery models, and experience partnering across product, engineering, and business teams in sprint-based execution. * Excellent communication skills with the ability to explain complex technical ideas clearly to both technical and non-technical audiences. Nice to have * Deep hands-on experience with Salesforce architecture and development, including Apex, Lightning, Flow, APIs, and data models, with a strong understanding of enterprise CRM workflows. * Experience with advanced prompt engineering, evaluation strategies, and optimization techniques for customer-facing AI applications. * Familiarity with vector databases, embeddings, and Retrieval-Augmented Generation (RAG) architectures. * Experience with LangGraph, LangSmith, agentic workflows, or related frameworks for orchestrating more advanced AI application behavior. * Background in enterprise security, compliance, and data governance , especially as it relates to AI adoption and customer data protection. * Experience with containerization and orchestration technologies such as Docker and Kubernetes . * Exposure to advanced AWS services such as SageMaker, AppConfig, or event-driven architectures. * Track record of leading cross-functional technical initiatives or delivering large-scale platform improvements. What we value * Technical leadership and the ability to guide architecture, influence decisions, and elevate engineering practices across the team. * Strong engineering discipline, with a focus on clean design, maintainable code, observability, testing, and production excellence. * AI curiosity and pragmatism, balancing innovation with responsible, scalable implementation of emerging technologies. * Ownership mindset, taking responsibility from idea to implementation to operational success. * Mentorship and collaboration, with a genuine interest in helping others grow and working effectively across teams and functions. * Customer focus, with the ability to connect technical solutions to better customer and business outcomes. Why join us * Lead innovation at the intersection of enterprise customer platforms and cutting-edge AI technology. * Build intelligent, customer-facing solutions that have direct business impact and improve the overall customer experience. * Shape technical direction for AI-enabled capabilities across Salesforce, AWS, and modern integration platforms. * Work with a team that values engineering excellence, collaboration, and thoughtful adoption of emerging technologies. * Mentor engineers, influence architectural decisions, and play a key role in the evolution of our customer experience platform. #LI-Remote P24733_3364841 Below is the annual salary range for candidates located in Poland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/pol. The annual base salary range for this position for candidates located in Poland is between: 225 000 zł—330 000 zł PLN The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Asana

Asana’s ecosystem includes a wide range of powerful apps that extend its capabilities and integrate it seamlessly into our users’ workflows. These apps help establish Asana as the shared collaboration infrastructure our customers use to get things done, spanning the full breadth of domains and departments. The Functional Integrations team in the Platform Area owns integrating Asana with the most valuable function-specific (think Operations, Marketing, or IT) tools, enabling experts on those teams to effectively share and communicate their work to the company as a whole. At Asana, Staff Software Engineers are responsible for the team’s execution, technical culture and quality, and long-term engineering strategy. You will take on complex projects, lead the work of several ICs, partner with cross-functional and cross-organizational stakeholders, and often mentor team members in technical design and project leadership. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve * Own technical design and project execution for the team, delegating this work to other engineers on the team when appropriate * Mentor engineers on the team through activities like pairing and code reviews to promote a culture of technical excellence * Make hands-on engineering contributions to Asana’s core product with a focus on overcoming tricky technical challenges and modeling practices that improve quality and velocity * Partner with Product Management, Design, and Engineering Management to define the team’s upcoming projects and long-term strategy * Collaborate with other leads across Asana to steward a coordinated technical strategy About you * 6+ years of experience working in large codebases * 1+ years of experience leading a complex project end-to-end, or in a tech lead or team lead role * Proficient at owning and delegating technical design decisions * Experience working cross-functionally with stakeholders and PM/Design partners to define requirements, make tradeoffs, and align on long-term plans * Deep commitment to fostering collaboration and psychological safety among team members * Dedicated to improving productivity and helping teams collaborate more effectively and efficiently, including your own * Excited to be a part of an inclusive culture where everyone brings the aspects of themselves to the workplace that they need to thrive * Be an early employee in our growing Warsaw office, contributing to a culture that keeps Asana's workplace balanced, performant, inclusive, transparent, and aligned with our values * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. We also encourage you to apply for this role, even if the position is at a different level than your current role. In the event that the position is two levels higher or more, we kindly request that you speak with your manager before applying. It is important to note that the anticipated role level for this position may be adjusted during the hiring process. What we’ll offer What we’ll offer * Generous, transparent and fair compensation system (base salary and RSUs) * Contract of Employment (and the option of 50% tax deductible costs for author’s rights usage in respect of applicable roles )  * Health insurance with dental and travel coverage (Lux Med)  * Breakfast and lunch catering on the days that you work from the office * Vacation allowance * Career growth budget  * Home office setup budget  * Gym/Fitness card * Fertility healthcare and family-forming support with Carrot * Mental Health Support in Modern Health * Group life insurance * MacBooks with all necessary accessories For this role, the estimated base salary range is between 43,500 PLN - 45,000 PLN gross per month (subject to all taxes and necessary deductions). The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity and sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebratea a variety of perspectives and experiences. We are not looking for someone who checks every single box—we’re looking for lifelong learners and people who can make us better with their unique experiences. ABOUT THE ROLE The Technology Data and Intelligence (TDI) team at Okta is dedicated to boosting internal efficiency through the implementation of secure, scalable, and innovative systems. We are seeking an independent Senior Software Engineer to join our formed Sales and Partners Technology Team.  In this role, you will be the technical anchor for our partner ecosystem technology. You will balance core software engineering excellence (API design, code quality, security) with deep specialization in our Partner Relationship Management (PRM) platform, IMPartner. Your primary focus will be on maintaining, enhancing, and expanding the capabilities of the IMPartner platform and ensuring its seamless, secure integration with Salesforce.    Requirements:  * Solution Design and Architecture: Architect and design secure, scalable solutions by translating complex business requirements into technical specifications and solution designs that leverage the IMPartner platform's capabilities and its necessary integration points with Salesforce. Deep focus on the Partners and PRM domain.Collaborate with technical teams to design and implement integrations between Salesforce, Okta’s Partner portals, partner portal tenant, and other cross-functional downstream systems to ensure a seamless data flow (ex. for partner account and contact, accreditation and certification, partner badges, program benefit administration, deal registration and partner program performance and pipeline visibility, etc.). * Technical Implementation: Lead the translation of user stories into robust, scalable technical designs. Responsible for the end-to-end execution of features, ensuring alignment with organizational standards. * Quality Assurance and Testing: Ensure 100% unit test coverage for all new logic. Build and maintain an automated test regression suite to minimize manual overhead and proactively identify regressions. * Code and Peer Mentorship: Conduct thorough Pull Request (PR) reviews, providing constructive feedback to junior and mid-level developers to maintain code quality and consistency. * Deployment and Release Support: Manage the deployment cycle, including documenting all changes, securing necessary Jira approvals, resolving environment-specific test issues, and performing final validation in Production. * Global Collaboration & Ownership: Demonstrated strong ownership and the ability to communicate effectively and collaborate seamlessly with cross-functional, global teams and stakeholders. Required Qualifications * Extensive knowledge of PRM platforms with (proven experience in IMPartner is a big plus) * Salesforce Development Expertise (5+ years): Proven proficiency in Salesforce development, including Apex, Process/Flow Automations, and Lightning Web Components (LWC). * Software Development Acumen (1-2 years): background in general software engineering principles, with experience in either Java, Python, or JavaScript. * Domain Specific Knowledge: In-depth knowledge and practical experience within the Sales and Partners ecosystem, specifically around partner lifecycle management, deal registration, and incentive programs. * Advanced AI Agent Frameworks & Data Processing: Expertise in modern AI agent or agentforce frameworks, orchestration techniques, Retrieval-Augmented Generation (RAG) pipelines, and advanced vector search methodologies. * CI/CD Pipeline Proficiency: Hands-on experience with continuous integration and continuous deployment (CI/CD) pipelines  * Secure Salesforce Solution Development: Deep understanding and practical application of Salesforce security features, adherence to data privacy regulations, and implementation of best practices for secure solution development. * Communication, & Problem-Solving: Possesses excellent communication and robust problem-solving abilities. Capable of independently driving technical direction, mentoring team members, fostering collaboration, and effectively managing all project aspects. Preferred Qualifications (Extra Credit) * Official IMPartner trainings are a plus  * Salesforce certifications, such as Platform Developer I/II, Application Architect, or Technical Architect. * Previous work in a high-growth, SaaS, fast-paced technology company. WHY JOIN THE TDI SALES AND PARTNER TECHNOLOGY? You won't just be "maintaining a tool." You will be building the technical engine that drives Okta’s global partner strategy. You will work in a "standard" engineering environment (Jira, GitHub, Code Reviews) but with the unique challenge of orchestrating a world-class Partner Experience platform working directly with the Global Partner Program and Experience team. #LI-Remote P25184_3451424   Below is the annual salary range for candidates located in Poland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/pol. The annual base salary range for this position for candidates located in Poland is between: 225 000 zł—330 000 zł PLN The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.