Account Manager / Kundenbetreuer (m/w/d)

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. As our new Retail Account Manager you’ll support and develop retail partners, ensuring they are set up for success on the Wolt platform. You will play a key role in driving growth, improving performance, and strengthening relationships with our partners. WHAT YOU’LL BE DOING * Train venues together with the Onboarding team, providing them with all the tools and information to start working as soon as possible * Drive and manage month-over-month sales growth of current venues and improve performance by measuring KPIs, conducting analysis, and running frequent quality and satisfaction checks * Own the partner’s assortment by suggesting which products should be listed initially and continuously working with partners to optimize items to improve customer conversion * Work with partners to improve overall conversion rates by sharing tools and best practices to ensure success * Gather feedback from partners and translate it into product, marketing, and operations improvements * Act as a key communicator between operations and retail partners * Collaborate with the marketing team to plan and execute campaigns with retail partners OUR HUMBLE EXPECTATIONS * 4 to 6 years of success in account management or business development with clear commercial impact. * Proven ownership of a small, high-value retail portfolio and a portfolio of initiatives, delivering results with minimal guidance. * Advanced analytics in Looker or Power BI, plus strong spreadsheet skills, used to steer negotiations and campaigns. * Skilled negotiator who drives adoption of solutions and crafts data-driven business cases. * Excellent stakeholder management across HQ, regional and store levels, influencing without authority. * Native German and fluent in English WHAT WE OFFER * 🌍 Independent work in a dynamic, international team * 💙 Employee Assistance Programme - therapy and wellbeing * % Discount on your Wolt orders * 🏋️ My Clubs partnership with discounted rates for your monthly sports program * 💻 Modern work equipment * 🏡 Hybrid working (2 home office days per week) * 🙌🏼 Team building, sport and company events multiple times a year We offer an attractive salary starting at 55 000€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process. WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 COMPENSATION The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.  The salary below is the monthly salary range for this position.  To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner! The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. This position is not eligible for consideration for an equity/RSU grant. Austria Pay Range: €4.130—€6.196 EUR OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.