Roll
Senior Lead - Distribution Center Network Design & Planning
Kategori
Supply Chain.
Plats
Publicerad
14 juli
Sista ansökningsdag
16 augusti
Källa
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in Sweden. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing Sweden Data Center Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner. Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events. Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in Sweden. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic qualifications Experience hiring, developing, and managing high-performing technical teams. 4+ years of experience operating as a manager of managers AND/OR 7+ years of relevant experience managing mission-critical facilities. In-depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems. Fluency in English to communicate effectively with global teams. Driving license valid in EU. Preferred qualifications Bachelor’s or master’s degree in engineering or related fields. Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation. Experience supporting procedures for production or mission-critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues. Fluency in Swedish.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in Sweden. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing Sweden Data Center Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner. Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events. Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in Sweden. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic qualifications Experience hiring, developing, and managing high-performing technical teams. 4+ years of experience operating as a manager of managers AND/OR 7+ years of relevant experience managing mission-critical facilities. In-depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems. Fluency in English to communicate effectively with global teams. Driving license valid in EU. Preferred qualifications Bachelor’s or master’s degree in engineering or related fields. Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation. Experience supporting procedures for production or mission-critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues. Fluency in Swedish.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment. A Typical Day: Demand Forecasting & Statistical Modeling * Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.). * Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.). * Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies. * Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis. * Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events. * Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc). * Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis. * Research, prototype, and implement new forecasting and optimization techniques as business needs evolve. * Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization. Advanced Analytics * In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness. * Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk. Decision Support & Stakeholder Communication * Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums. * Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making. * Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes. People Leadership * Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices. * Review and approve forecasting and capacity models for accuracy, scalability, and business relevance. * Set clear goals, high performance expectations, and career development paths for the team. * Foster a culture of data-driven decision-making, accountability, and continuous improvement. Your Expertise: * 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics. * 5+ years of people management experience. * Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field. * Strong foundation in probability, statistics, and optimization. * Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling). * Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred. * Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau. * Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred. * Strong business acumen with the ability to balance cost efficiency and customer experience outcomes. * Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences. * Comfortable operating in fast-paced, ambiguous, and highly dynamic environments. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD