Sökresultat för "Design Thinking"

Thoughtworks

Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard. For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements. JOB RESPONSIBILITIES * You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns. * You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible. * You will work in collaborative, value-driven teams to build innovative customer experiences for our clients. * You will create large-scale distributed systems out of microservices. * You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way. * You will apply the latest technology thinking from our Technology Radar to solve client problems. * You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development. * You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between. * You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills. JOB QUALIFICATIONS TECHNICAL SKILLS  * You have experience as a Senior Fullstack Software Developer, with strong hands-on experience in Javascript (Node.js and React). Experience working with object-oriented programming languages such as Java or Kotlin would be an advantage. * You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming. * You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban. * You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools. * Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker. PROFESSIONAL SKILLS * You enjoy influencing others and always advocate for technical excellence while being open to change when needed. * Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. * You’re resilient in ambiguous situations and can approach challenges from multiple perspectives. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. ONSITE WORK EXPECTATION You may be expected to work out of our Thoughtworks office or at our client's office location for all five working days of the week, depending on business or clients’ needs. ABOUT THOUGHTWORKS Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. See here our AI policy.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is building the future of human connection through play. As a Senior Growth Marketing Manager, you will play a critical role in scaling Roblox's global growth engine, helping millions of users discover, engage with, and return to Roblox. This role sits at the intersection of marketing, product, data science, and engineering. You will lead high-impact growth initiatives spanning user acquisition, lifecycle marketing, personalization, creator growth, and product-led growth. You will be responsible for identifying new growth opportunities, designing and executing experiments, influencing product strategy, and scaling programs that drive measurable business impact. This is a highly cross-functional role for someone who combines analytical rigor, strong growth instincts, operational excellence, and the ability to influence across teams. You will report to Sr Manager, Growth Marketing. You will: Own and Scale Growth Programs * Lead end-to-end growth initiatives across user acquisition, reactivation, paid influencer, and product-led growth programs. * Manage and optimize multimillion-dollar marketing investments across ad platforms including but not limited to Google, YouTube, Meta, TikTok, Apple Search Ads, DSPs, and emerging channels. * Identify and validate new growth opportunities through structured experimentation and rapid iteration. Drive Growth Strategy and Experimentation * Develop hypotheses, design experiments, and establish measurement frameworks to identify scalable growth levers. * Partner with Data Science to evaluate incrementality, attribution, LTV, retention, and monetization outcomes. * Build repeatable testing frameworks that accelerate learning across audiences, creative, channels, and product experiences. Shape the User Journey * Partner with Product, Engineering, Design, and Data Science to improve onboarding, activation, retention, and monetization. * Identify opportunities to leverage personalization, recommendation systems, AI, and marketing technology to improve user outcomes. * Drive initiatives that connect acquisition performance with downstream user engagement and lifetime value. Build New Growth Engines * Explore emerging channels, partnerships, creators, and platform opportunities that can unlock incremental growth. * Develop scalable approaches for creator-led, content-led, and community-led growth. * Evaluate new technologies, ad products, and AI-enabled workflows to improve efficiency and performance. Influence Across the Organization * Translate complex analyses into clear business recommendations for senior leadership. * Build alignment across Marketing, Product, Engineering, Data Science, Finance, and Business Development teams. * Help define the long-term growth roadmap and operating model for Roblox. You have: Growth Leadership * 8+ years of experience in Growth Marketing, Product Growth, Performance Marketing, or related disciplines at a high growth consumer technology company. * Demonstrated track record of building and scaling growth programs that drove meaningful business outcomes. * Strong understanding of the full growth funnel, from acquisition and activation through retention and monetization. Analytical Excellence * Advanced SQL proficiency and experience working directly with large datasets. * Deep understanding of experimentation methodologies, incrementality measurement, attribution, cohort analysis, and causal inference. * Strong grasp of LTV, retention, monetization, and unit economics. * Ability to independently identify insights, quantify opportunities, and make data-driven decisions. Product and Strategic Thinking * Experience partnering closely with Product, Engineering, and Data Science teams to drive growth outcomes. * Ability to identify product-led growth opportunities and influence roadmap prioritization. * Strong business judgment and ability to balance short-term performance with long-term strategic investments. Execution and Influence * Exceptional cross-functional collaboration and stakeholder management skills. * Proven ability to operate effectively in ambiguous environments and independently drive initiatives from concept to execution. * Strong written and verbal communication skills, including experience presenting to senior leadership. Technical and AI Fluency * Strong understanding of modern advertising technology, measurement infrastructure, and growth tooling. * Demonstrated experience leveraging AI to improve decision-making, accelerate workflows, and increase organizational effectiveness. * Familiarity with responsible AI practices, including quality assurance, risk mitigation, and governance considerations. Preferred Qualifications * Experience scaling a global consumer marketplace, gaming platform, social platform, or creator ecosystem. * Experience with personalization, recommendation systems, growth automation, or machine learning-driven optimization. * Experience managing large-scale paid media budgets ($10M+ annually). * Experience building growth systems that span both product and marketing surfaces. * Passion for gaming, creator ecosystems, and online communities. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $176,450—$216,160 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimize our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operating in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum REQUIRED Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, pro * cess automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25441 The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We seek a highly specialised technical Senior Security Architect (SA) who practices security with an obsession for helping customers design and implement the best security mechanisms, particularly those that would relate to the Snowflake AI & Data Cloud. At Snowflake, Security Architects are passionate about security, often involving tremendous technology challenges that require no simple solutions. Success requires working collaboratively with a broad range of people inside and outside the company. Operating out of our APJ Field CTO Office, you will serve as our primary South Korean Security expert, who will be a cloud compliance evangelist, technical architect, and hands-on practitioner. This specialized role bridges the gap between global cloud data architecture and South Korea’s rigorous, localized regulatory frameworks, specifically the Cloud Security Assurance Program (CSAP) and the Korea Financial Services Institute (K-FSI) Safety Evaluation. IN THIS ROLE YOU WILL GET TO: * Help to scope security related feature enhancements on behalf of customers to work with Product Management and Engineering on ways to enhance requirements for the local market. * Help drive Snowflake adoption by advising customers and engineering teams on how to build secure Korea-compliant Data and AI architectures, ensuring Snowflake implementations respect strict localization and regional access controls. * Collaborate with cross-functional teams, including Sales, Product, Engineering, Marketing, and Support in order to drive customer security feature adoption. * Partner with our Product Marketing team to define and support Snowflake's AI and Data Cloud posture and Security DataLake workload awareness and pipeline building via marketing initiatives including conferences, trade shows, and events. * Work and collaborate with other Field CTO members in areas as a security expert collaborating with Enterprise AI, Gen AI, Data Engineering and Applications teams at Snowflake. * Share knowledge with internal and industry communities via webinars & conferences. ON DAY ONE WE WILL EXPECT YOU TO HAVE: Mandatory Technical Experience & Language Proficiency (Required) * Verified Industry Experience: 7-10+ years of hands-on information security experience, with at least 5+ years focused squarely on cloud security architecture (AWS, Azure, GCP, or domestic Korean CSPs like Naver Cloud/NHN). * Mandatory Korean & English Fluency: Native or professional business fluency in written and spoken Korean is strictly required for regulatory filings, KISA/FSI communications, and complex technical documentation. Professional-level English is required for global HQ collaboration. * 10+ years of industry, customer-facing, and hands-on implementation experience with a core focus on data concepts, privacy, governance, networking, infosec and security technologies. * Outstanding skills in presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos. * Experience selling enterprise SaaS software and working in the local South Korean market. * Korea-Specific Infrastructure Design: Proven experience designing and managing physical and logical network separation architecture and data localization/residency compliance for highly regulated industries. * Expertise and in-depth working knowledge and hands-on experience in cloud platforms (at least one of the following: AWS, Azure, GCP), and its corresponding security, data encryption, and networking architecture and technologies. * Cloud Infrastructure & Networking: Advanced understanding of IAM/RBAC, OAuth, identity governance (SCIM), TCP/IP, IP routing, DNS, proxies, and CSP private networking (NAT, Firewalls, TLS, PrivateLink). * Advanced Identity & AI Security: Practical exposure to modern security vectors, including AI Security principles and emerging non-human identity frameworks like Agentic Identity (securing AI agents, orchestrators, and LLM data pipelines). * Audit Lifecycle Management: Experience executing gap assessments, control implementations, evidence collection, and managing annual surveillance/reassessment cycles. * Ability to build out demos, configure CSP environments, and test use cases on the Snowflake platform and relevant integrations with CSP services and external security tools. * Ability to create security and networking-related reference architectures, security best practices and hardening guides, and articulate them to a customer audience. * A demonstrated knowledge of security frameworks such as NIST, CIS, OWASP, MITRE ATT&CK and how to articulate controls and security mechanisms within a Risk Assessment centred approach. * Knowledge of ANSI SQL compliant databases and / or data warehousing is preferred * Excellent written and verbal communication skills, interpersonal and collaborative skills, presentation and white boarding skills to a large audience, and the ability to successfully communicate security and risk-related concepts to technical and nontechnical audiences. * Fair understanding of the culture diversity across Asia Pacific Japan region and flexibility of working with customers and colleagues from multiple APJ time zones. * Bachelor's degree in Information Security, Computer Science, Information Management Systems, or related field required. Masters preferred. Korean Regulatory & Compliance Expertise (Highly Desired) * Proven CSAP Track Record: Direct, hands-on experience leading or supporting a successful CSAP certification framework (Low, Mid, or High tier) * K-FSI & Financial Sector Mastery: Direct experience navigating the K-FSI CSP Safety Evaluation process, demonstrating a deep understanding of vendor risk, outsourcing due diligence, and the Regulation on Supervision of Electronic Financial Transactions (RSEFT / 전자금융감독규정). * Data Privacy Mastery: Clear working knowledge of South Korean data privacy and cloud legislation, including Article 23-2 of the Cloud Computing Act, the Electronic Financial Transactions Act (EFTA), and the Personal Information Protection Act (PIPA). BONUS POINTS FOR THE FOLLOWING: * AWS/Azure/GCP security and / or networking specialty related certification achievement is a plus * Hands-on expertise with SQL, Python, and APIs * Hands-on expertise with software containerisation in Kubernetes, including the use of Terraform or similar technologies. * A background or experience in Governance, Risk, Compliance (GRC) and Infosec Auditing with relevant accreditations. * Any security operations experience in a Security Operations Environment, Security * Korean Manufacturing/Telco/Financial Services Vertical experience: Prior experience implementing cloud security architectures or handling compliance programs within various Korean verticals such as: Manufacturing Industry, Telecom, Financial Services, Retail. * Formal Certifications: Valid global security credentials (CISSP, CISM, or CISA) paired with official K-ISMS-P Lead Auditor/Assessor credentials. * DevSecOps & Coding: Hands-on expertise with SQL, Python, APIs, containerization (Kubernetes), and Infrastructure-as-Code (Terraform). * SecOps Experience: Prior experience working within a live Security Operations Center (SOC) or threat-hunting environment. * Enterprise SaaS Experience: Technical pre-sales or architecture experience supporting enterprise cloud or SaaS software sales cycles. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we’re building the tools and platform that empower a global community of creators and developers to build immersive experiences and a dynamic virtual economy. Our Economy ML team sits at the heart of this mission, delivering scalable machine learning systems that power personalization, pricing, search, and content understanding across all Economy surfaces: Marketplace, Developer Monetization, Payments, and Avatar. We’re looking for a Distinguished Engineer/Technical Director to lead the strategy and technical direction for ML systems, with a focus on large-scale recommendations, infrastructure, and emerging Generative AI applications. You’ll help build the systems that support retrieval, ranking, generative modeling, and LLM-powered personalization, all at massive scale. This role requires deep systems thinking, hands-on ML expertise, and a vision for how traditional ML and GenAI come together to power the future of the Roblox economy. WHY ROBLOX FOR ML SYSTEMS * AI/ML is a top company priority, with long-term investment. * Real-world scale: Power millions of daily economic interactions across ranking, pricing, fraud, and search. * Full-system ownership: Build and optimize end-to-end ML pipelines; from data ingestion to GPU training to live inference. * Complex surfaces, rich signals: Design systems for 3D content, UGC, avatar metadata, behavioral and economic signals, not just text or images. * Impact meets innovation: Shape the future of the Roblox economy while working on frontier ML infra and GenAI workflows. YOU WILL: * Set the technical direction for ML systems powering core economy experiences: personalization, ranking, generative modeling, and more * Build and evolve infrastructure for training, serving, and evaluating both traditional ML models and Generative AI models (e.g., embedding-based retrieval, transformers, LLM-based workflows) * Partner with GenAI teams to explore multi-modal embeddings, avatar generation, and retrieval-augmented generation (RAG) in economic surfaces Lead efforts to optimize ML system performance: low-latency serving, efficient GPU training, and cost-aware inference strategies * Guide the development of robust ML pipelines, online feature stores, and experimentation platforms that support both predictive and generative use cases * Collaborate with EMs, tech leads, and product partners to align technical architecture with business priorities * Mentor senior engineers and help establish a strong technical culture across the Economy ML team * Ensure robustness, observability, and scalability of ML systems that power millions of daily economic interactions * Own the architecture behind some of Roblox’s most foundational ML systems * Work across groups at Roblox to advance the state of ML/AI at the company. * Help scale a fast-growing ML organization and define Roblox’s future economy intelligence stack * Solve real-world problems with real user impact, powering millions of personalized, intelligent economic interactions every day YOU HAVE: * 10+ years of experience in software engineering or ML infrastructure, with a strong focus on large-scale ML systems * Deep expertise in building recommendation systems, ranking infrastructure, or real-time personalization engines * Hands-on experience with Generative AI, such as transformer-based models, LLMs, embeddings, or RAG pipelines * Proven experience with distributed training, model deployment, and GPU-accelerated workflows * Strong understanding of ML system architecture: data pipelines, feature stores, inference optimization, experimentation tooling * Systems-first mindset with strong instincts around scale, cost, performance, and reliability * Track record of leading large technical initiatives and mentoring senior engineers * BS, MS, or PhD in Computer Science, Machine Learning, or a related field For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $397,460—$455,720 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: * Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. * Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. * Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. * Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. * Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface release risks to stakeholders. * Apply AI/LLM-driven solutions to reduce manual QA toil and improve test maintenance efficiency. You have: * 4+ years of QA experience in highly technical or backend-driven environments, including a strong understanding of test design techniques and risk-based testing. * Strong technical proficiency in API testing (REST, JSON, Postman) and the ability to read and understand code. * Hands-on experience with automation frameworks (UI and/or API) and a deep understanding of automation architecture and maintainability. * A Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. * Strong root cause analysis capabilities with the ability to analyze logs and system behavior to debug complex issues. * Excellent cross-functional communication skills, with a proven ability to articulate risk and quality trade-offs to stakeholders. You are: * Adversarial in your thinking: You naturally think like a "bad actor" to identify abuse-cases, bypass attempts, and edge cases in safety systems. * A strategic operator: You prioritize testing based on risk and impact rather than trying to "test everything". * An independent leader: You are comfortable being the first QA in an organization and have a vision for building a quality culture from scratch. * Data-driven: You use metrics and dashboards to influence engineering decisions and improve overall product health. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $187,780—$223,660 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on Creator Services Data, you’ll be leading the company’s efforts to build the next generation Data Storage systems to power the millions of experiences on the Roblox Platform.  We run the mission critical cloud services, Data Stores, Memory Stores, and Badges, which are crucial for storing game state such as inventory and scores, implementing leaderboards, server lists, and trading, and tracking player progress and achievements.  Our team is also responsible for building dashboards to provide insights to Creators using cloud services including Client/Server Performance, Data Stores, and Memory Stores.  Finally, our team owns the Roblox Extended Services platform, which provides the capability for large experiences to purchase additional resources for existing services like Data Stores and new services built around compute and generative AI. At its core, this team is focused on solving complex back end distributed systems and storage problems at scale.  However, our scope extends to full stack projects spanning all the way from the infrastructure layer, through data storage and data pipelines, microservices, telemetry, game servers, web development, UI, and UX design.  This team collaborates on multiple cross-company efforts and our projects are of extremely high importance to Roblox.   YOU WILL: * Lead the design and development of improvements to existing products and design new cloud services to support our Creator Community. * Build state-of-the-art data storage systems including infrastructure, serving layers, clients, and web APIs. * Expand the internal and customer facing cloud service observability capabilities through metrics collection, data pipelines, intelligent analytics, data visualization, and dashboards. * Increase the capabilities and onboard new customers to the Roblox Extended Services platform. * Work with our users (Creators) to identify product gaps and bugs and handle customer emergencies. * Provide on-call support for our Data products including responding to production alerts and outages. * Mentor junior engineers and provide technical and non-technical guidance through design and code reviews, joint projects, 1:1s, and peer feedback. * Lead collaborations on a cross-functional team including UX design, product management, project management, developer relations, documentation, customer support, and other engineering teams. * Become a recognized technical leader across the company and contribute to company-wide initiatives. YOU HAVE: * 10+ years background in software development building with public clouds (AWS, Azure, and GCP), microservices and distributed systems * 3+ years experience building and maintaining (not just using) data storage systems (relational databases, key/value stores, blob stores, etc) * 10+ years designing, implementing, testing, and deploying robust, scalable, and well documented production-grade code * 6+ years programming in C# and/or C++ (ideally both) * 6+ years experience working on agile, fast-paced, high-impact software teams * 4+ years leading junior engineers and new graduates on complex software engineering projects Desired (one or more of) * Prior experience building big data pipelines or batch processing systems (MapReduce, Hadoop, Flink, Spark, Flume) * Prior experience programming computer games, particularly in Lua/Luau * Prior knowledge of data science, data analytics, machine learning, or AI * Prior experience building graphical user interfaces, dashboards, or web application front ends YOU ARE: * Innovative: We strive for novel solutions that bridge the technical needs of Roblox with the creative needs of our developer community. This typically involves tackling competing objectives and thinking creatively. * Passionate: We are looking for new team members who are passionate about data storage technology, computer games, and software development. We are excited about building new products that will redefine the future of human online interaction. * Versatile: The Data Pod is expanding its scope beyond providing low level storage solutions to building higher level services such as User Profiles and LiveOps Analytics. We are also working on projects such as Observability and Billing & Payments platforms. You need to be ready to learn new programming languages and tech stacks as we evolve. * Responsible: Data Storage services cannot go down and cannot lose data. You are committed to join a team that strives for a 100% uptime and data durability. * Team Oriented: You are ready to both guide and learn from others. You will set the standard on team collaboration and communication. You exemplify Roblox Values and Principles.   For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $345,040—$399,420 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Security Software Engineer in the Enterprise Security team, you will advance Roblox's Enterprise Security strategy by building the systems and integrations that protect Roblox's corporate infrastructure. Where traditional security engineers evaluate and deploy vendor solutions, you will design and build production-grade security software - Identity and Access governance, policy enforcement engines, and security integrations that scale with Roblox's business. You'll partner with security professionals across InfoSec and work cross-functionally with Corporate Engineering, DevOps, and Product teams to drive security initiatives. YOU WILL: * Build identity and access systems: Design, implement, and own integrations across Roblox's IAM ecosystem, including SSO federation, SCIM provisioning/deprovisioning pipelines, OAuth 2.0 authorization servers, and token lifecycle management. * Lead security automation: Develop production-quality tools and services that enforce security policies at scale, replace manual workflows, and surface actionable signals * Drive secure-by-design implementations: Partner with Corporate Engineering, DevOps, and product teams to embed security controls into enterprise systems and developer workflows. * Evaluate and extend vendor platforms: Assess commercial IAM and security tooling, then build the custom integrations, connectors, and automation layers that make them work at Roblox's scale. YOU HAVE: * Deep understanding of Human and Machine Identity and Authentication protocols like OAuth 2.0, SCIM 2.0, SAML 2.0, Transaction tokens, FIDO2/WebAuthn and Passkeys, SPIFFE/SPIRE * Experience with one or more policy-as-code or authorization frameworks (OPA/Rego, Cedar, Zanzibar/ReBAC) * Proficiency in at least one systems or backend language: Python, Go, Rust  * Proficiency with security-relevant system design: session management, audit logging, rate limiting, secret storage * Experience in Threat modeling for authentication and authorization systems * Understanding of Zero trust architecture and least-privilege access patterns * 10+ years of relevant professional experience combining SWE and security YOU ARE: * Engineer First: You approach problems with code and systems thinking, building reliable security platforms that engineering teams can depend on * Protocol Fluent: You have hands-on experience implementing identity standards and can navigate RFC-level details to debug complex authentication and authorization issues. * Collaborative: You love working with your direct team and cross-functional partners across engineering, DevOps, and business teams to deliver security outcomes without slowing them down. * Strategic Thinker: You define clear technical requirements and assess commercial solutions to inform build vs. buy decisions, balancing security rigor with engineering pragmatism. * Comfortable with Ambiguity: You gather data, navigate complex situations, and make sound technical decisions even when facing incomplete information or unclear requirements. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $385,050—$443,200 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is at an inflection point — expanding from the world's leading platform for younger audiences into a destination for users of all ages. The User Growth team sits at the center of that transformation with a mission to connect the next billion users to the platform by building the industry's most sophisticated engine for acquisition, activation, and retention. As Roblox evolves to serve a broader, 18+ audience, our team owns the end-to-end user lifecycle — from first impression to long-term engagement. Reporting to the Director of Product for User Growth, you will define and drive the strategy for retaining newly acquired users and own the User Engagement Platform: the system that delivers the right action, to the right user, at the right moment. This is a high-impact, high-visibility role for a systems thinker who can balance the needs of UGC developers, feature teams, and diverse user segments while moving quickly in a complex, multi-stakeholder environment.  This role gives you the opportunity to architect the systems that will define how the next generation of Roblox users engage. This role is based in San Mateo, CA (hybrid, Tuesday–Thursday onsite). You Will * Own impact. You will focus on a particular cohort, analyze the data,  generate hypotheses, and iterate quickly on experiments to drive results. * Design and build a User Engagement Platform that intelligently delivers the right incentives for the right user actions at the right time, operating across notifications, prompts, and in-product surfaces. * Lead the strategy and roadmap for engagement platforms including Notifications and Prompts, ensuring they scale alongside Roblox's evolving user base. * Drive cross-functional alignment across engineering, data science, and design to ship high-quality, high-impact features on aggressive timelines. * Partner with adjacent product teams to co-develop shared capabilities and coordinate toward common retention and engagement goals. You Have * Systems Thinking: You design systems, not just features. You understand how a change to the notification stack influences social density, which cascades into long-term retention and ecosystem health — and you use that mental model to make better prioritization decisions. * Execution Track Record: 5+ years of product management experience in a consumer product, with a demonstrable history of shipping impactful features through cross-functional collaboration. * Technical Depth: A formal degree in a technical field (Computer Science, Mathematics, Machine Learning, Econometrics) or equivalent applied experience. You can engage meaningfully with engineers and data scientists on architecture and methodology. * Analytical Rigor: You are comfortable operating in ambiguous, data-rich environments. You define the right metrics, design sound experiments, and translate results into clear product decisions. * Communication Excellence: Exceptional written and verbal communication skills. You can build a cohesive, data-driven narrative and distill complex tradeoffs into clear logic chains for both executive stakeholders and cross-functional partners. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $229,010—$280,540 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on the CI and CD Foundation team, you will lead the charge in transforming legacy CI/CD infrastructure and tooling into an automated, self-healing, and observable platform that powers the development and delivery of Roblox’s game engine, Studio, and app products.  This is a high-impact role where you will drive technical strategies of multi-repo builds, testing, and infrastructure, leverage cutting-edge technologies to modernize how we build software at scale in the age of AI. You will report to the Manager of this team, and having significant cross-functional impact.  You Will: * Architect CI/CD Strategy: Define and execute the long-term vision for our CI/CD ecosystem, transforming legacy infrastructure into a high-velocity, automated, and self-healing platform. * Partner with Engineering: Collaborate closely with Client Engineering leads to deeply understand their tech stacks (Game Engine, Studio, Apps), translating their workflows into scalable, high-performance tooling solutions. * Drive System Reliability: Lead efforts to maximize build reliability and efficiency at scale, reducing latency and downtime to unlock 5x-10x productivity gains. * Pioneer AI Integration: Spearhead the adoption of agentic AI and intelligent automation, turning manual, repetitive developer tasks into autonomous, self-service workflows. * Champion Technical Excellence: Mentor senior engineers, drive architectural reviews, and foster a culture of engineering rigor and innovation across the CI/CD organization. You are:  * CI/CD Expert: Extensive experience designing and maintaining large-scale, modern CI/CD pipelines (e.g., TeamCity, Jenkins, GitHub Actions, GitLab). * Innovative Problem Solver: A builder at heart with a track record of solving complex problems at scale. You leverage out-of-the-box thinking, strong leadership, and hands-on experience with modern AI coding solutions (e.g., Claude Code, Codex). * Cloud Infrastructure Expert: Strong working knowledge of build infrastructure automation and container orchestration, including AWS, Docker, Kubernetes (K8S), or Nomad. * Proficient Coder: Mastery of at least one modern language (e.g., Python, Go, C++, or Java) with a focus on design best practices and deep code comprehension. * Data-Driven Mindset: Proven track record applying observability and data pipeline technologies to drive solutions at scale. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $345,040—$399,420 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer App Foundation team is looking for a Principal Software Engineer to improve Roblox client performance across our supported platforms. You’ll work primarily in cross-platform C++ Roblox game engine code, partnering with teams across the company to identify bottlenecks, ship measurable improvements, and prevent regressions over time. Our team owns the end-to-end performance of Roblox. We tackle the platform’s most difficult technical constraints—from speed and responsiveness to efficiency and stability —ensuring a high-performance experience across all of our devices and platforms: mobile, desktop, and console.   You will: * Conduct research, create and drive execution of roadmaps aimed to improve efficiency of Roblox on target platforms * Design novel solutions to optimize performance and computing resources usage of Roblox client app. * Profile and diagnose real-world performance on iOS or Android to identify bottlenecks, validate wins, and prevent regressions using platform tooling. * Build and productionize repeatable benchmarks/experiments, CI/CD automation to catch regressions early, dashboards/alerts with actionable signals. * Work with stakeholders across Engineering, Product, and Design to align on priorities, tradeoffs, and rollout plans; ensure performance improvements support the user experience. * Deliver improvements and guardrails that scale across mobile, desktop, and console, with informed tradeoffs for mobile constraints.   You have: * 10+ years of experience: working in C++ with a track record of writing high-quality, performant code in large and complex codebases. * Comfort with ambiguity: able to dive into unfamiliar codebases, unblock yourself, and take projects from greenfield/MVP → production-grade. * Mobile performance expertise: hands-on experience improving performance on mobile platforms (iOS and/or Android), including on-device profiling to find and measure opportunities. * Systems thinking: ability to build systems that work and keep on working reliably (measurement, monitoring, regression prevention). For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $295,250—$345,040 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Coupang

Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”      Role Overview: We're in search of a Staff Data Scientist to join our supply chain management technology team. This role is ideal for someone deeply passionate about applied research, AI/ML, and Operations Research, eager to collaborate across product, engineering, business, and operations to tackle the most complex challenges in supply chain management. The successful candidate will thrive in an interdisciplinary environment, adept at developing production solutions from scratch or enhancing existing ones, and will play a pivotal role in shaping and executing the vision for automating supply chain management.   What You Will Do: * Collaborate closely with cross-functional teams, including product, engineering, and business, to identify opportunities for enhancing our technology products, translating ambiguous business requirements into practical solutions. * Conduct comprehensive research and analysis to inform model development, establishing metrics and success criteria for evaluating solution effectiveness * Deliver data-driven solutions to support automated decision-making at scale, leveraging advanced Statistics, Machine Learning, and Operations Research techniques to optimize business processes and make data-driven decisions/predictions * Analyze/solve complex data problems using innovative methods, such as deep learning, and communicate findings to technical and non-technical stakeholders through clear and concise reports and presentations * Provide analysis for launched solutions to quantify outcomes based on real-world results, identifying areas for improvement and opportunities for future development   Basic Qualifications * Bachelor's/Master's degree in mathematics/statistics, computer science/engineering, industrial engineering, operations research, or any other quantitative disciplines, with 5+ years of relevant experience working in industry or academia * Hands-on experience in statistics/ML fundamentals and demonstrated experience in Python, SQL, and basic visualization tools (e.g., Tableau, Power BI) * Strong critical thinking skills and ability to solve ambiguous problems supported by solid knowledge of data science and machine learning fundamentals, with proven experience to formulate business problems to data science solutions  * Ability to conduct analysis independently for a business problem through data manipulation, hypothesis formulation, experiment design, and statistical analysis * Excellent written and verbal communication skills to effectively engage with technical and business stakeholders at all levels, including presentation development and delivery   Preferred Qualifications: * Strong ability to model ambiguous business and operational problems at the appropriate level of abstraction, with a focus on delivering practical solutions * Advanced proficiency with machine learning frameworks, tools, and languages such as Python, R, Java, TensorFlow, and PyTorch, with experience building ML/DL models to handle large-scale datasets * Proven experience in AI/ML-driven demand forecasting, lead time prediction, causal models, fulfillment rate prediction, with the ability to collaborate with ML Engineers and Data Analysts to optimize model development and deployment * Experience designing and implementing large-scale optimization solutions for complex business problems * Expertise in developing and deploying advanced algorithms, including decomposition methods, heuristics/metaheuristics, and hybrid methods * Familiarity with Big Data ecosystem (Spark, Hive, HBase) and SQL/NoSQL (Redis/MongoDB) for handling complex data transformations and analysis * A deep understanding of the e-commerce business domain and the ability to apply cutting-edge models into production environments, driving measurable results   Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. * We are proud to offer equal opportunities for all applicants.   Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Databricks

RDQ327R178 At Databricks, we design tools that make complex data workflows intuitive and powerful. Our mission is to simplify how data is connected, understood, and activated so that organizations can turn information into business outcomes. Designers at Databricks blend strong visual craft with systems thinking, shaping products that support some of the most advanced data teams in the world.   We're hiring a Staff Product Designer to help build a new product category at Databricks. You will help shape agent-driven experiences that make the power of the Lakehouse accessible to a broader set of users.  This will be a true 0-to-1 environment, combining the excitement of a startup with the resources of a tech leader like Databricks. The impact you will have * Drive key product and design initiatives within a strategic new product area at Databricks, helping organizations activate and operationalize their data at scale. * Define a new generation of agent-driven workflows that help users move seamlessly from data and insights to decisions and action. * Collaborate closely with product management, engineering, and leadership to shape the future of business applications on the Databricks platform. * Design intuitive user experiences that simplify complex workflows while preserving the flexibility and power required by enterprise organizations. * Develop a deep understanding of Databricks business objectives, customer needs, emerging AI capabilities, and the evolving data and technology landscape. * Conduct user research to identify customer needs, pain points, and opportunities related to data activation, and AI-assisted workflows. * Mentor junior designers, fostering their growth and development within our team. What we look for * 8+ years of product design work experience * A bachelor's or master’s degree in design, computer science, human-computer interaction, or related field * Demonstrated ability to lead large and complex design projects and balance the needs of diverse stakeholders * Can execute beautiful visual and interaction work that’s rooted in a data-driven, and well-researched UX process * A system thinker who has the vision to design the big picture, and the tactical ability to break it down so that engineering can succeed in building it incrementally * You have a unique combination of technical knowledge and visual design skills which allows you to design powerful and intuitive tooling for technical users. * A portfolio demonstrating your end-to-end design process, from inception to production * Experience designing products that bridge the gap between technical and business users is a strong plus. Familiarity with data, analytics, AI, or enterprise software is highly valued. * The strongest candidates have demonstrated experience using modern development and AI-assisted coding tools to prototype ideas, understand implementation tradeoffs, and collaborate deeply with engineering teams.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Zone 1 Pay Range $166,600—$229,150 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Customer Experience Group (CEG) Incident Management (IM) team at Agoda plays a critical role in ensuring operational continuity during unexpected events affecting our customers and partners. We manage the response to a wide range of technical and non-technical incidents including natural disasters, political unrest, global health emergencies, travel disruptions, and regulatory, pricing or product changes. Our team coordinates cross-functional stakeholders, develops response strategies, and implements mitigation measures to minimize impact on our customers, partners, and business operations. We are the central team with CEG that translates chaotic situations into organized, effective responses.    Role Overview  As a Senior Incident Management Specialist, you will lead Agoda's response to complex incidents that impact our customers, partners, and business operations. You will be responsible for rapidly assessing emerging situations, coordinating cross-functional teams, developing strategic response plans, and ensuring clear communication throughout the incident lifecycle with all involved parties. You will serve as the driver in CEG for incidents with technical and non-technical teams and business stakeholders, ensuring everyone understands impact, priorities, and resolution progress during these events.  This role requires exceptional leadership in ambiguous, high-pressure situations where you must make decisive judgments based on limited information and manage emotions of multiple individuals with competing priorities, often on very tight timelines. You will own end-to-end incident management from initial detection through resolution and post-incident analysis (lessons learned), ensuring we continuously improve our response capabilities.  Most critically, this role requires you to drive ownership and accountability for action items during and after incidents to prevent future recurrences. Your ability to translate insights into concrete improvements across teams will be essential for strengthening our operational resilience.  You must be able to host incident calls (war rooms) to coordinate stakeholders across different business functions, whilst maintaining laser focus on immediate mitigation while simultaneously driving longer-term solutions. As such, you must be comfortable and exceptional at influencing stakeholders. The ability to navigate organizational dynamics, gain commitment from teams without direct authority, and ensure participants remain engaged and accountable throughout the incident lifecycle is a must. You must be able to think critically and challenge conventional approaches, asking questions to identify further problems or connections.    Core Responsibilities  * Lead and coordinate Agoda's CEG response to incidents impacting customers, partners and/or CEG’s ability to maintain operational stability. This includes natural disasters, system outages, platform issues, political events, global health emergencies, or configuration issues (pricing, promotion, etc.) affecting our customers, partners, and internal operations.  * Rapidly assess incident severity/classification and impact scope, establish structured incident command, define clear stakeholder roles, and develop comprehensive response strategies that balance customer experience with business requirements.  * Host and facilitate effective war rooms during critical incidents, ensuring focused mitigation efforts while maintaining stakeholder engagement and driving consensus on complex decisions with limited information.  * Design and implement communication frameworks for different audience types (SLT, frontline, customers, partners) that provide appropriate transparency and actionable updates throughout the incident lifecycle.  * Conduct thorough root cause analysis sessions (lessons learned) that identify systemic vulnerabilities, transform incidents into organizational learning opportunities, and drive accountability for preventative actions across teams.  * Develop and maintain comprehensive incident documentation, including incident updates, reports, timelines, action trackers, and lessons learned that capture essential context, insights and future actions.  * Create and regularly update incident response playbooks, communication templates, and decision frameworks that enable swift, consistent responses to recurring incident types.  * Analyze incident patterns and trends using data visualization and analytical techniques to identify emerging risks, recurring issues, and opportunities for proactive intervention.  * Establish strategic relationships with key stakeholders across Agoda, Booking Holdings sister companies, and external partners to strengthen coordination capabilities during incidents.  * Challenge conventional thinking and apply creative problem-solving approaches that reveal innovative solutions to complex incident scenarios.  * Provide coaching and mentoring to stakeholders on effective incident response techniques, ensuring organizational capability development beyond the immediate team.    The candidate should meet the following requirements  * 5+ years of experience in incident management, crisis response, business continuity, or operations management, preferably in the travel, e-commerce, or technology sectors.  * Hands-on experience with Jira Service Management or similar ITSM tooling.  * Exceptional communication skills with an ability to craft clear, concise messaging tailored to different audience types, from technical teams to executive leadership in English.  * Strong facilitation abilities for leading structured discussions, war rooms, and post-incident reviews to drive measurable outcomes.  * Adaptability and resilience in high-pressure situations with the ability to maintain clear thinking and effective decision-making during prolonged incident response.  * Analytical mindset with capacity to identify patterns across incidents, recognize systemic issues, and translate insights into actionable improvement recommendations.  * SQL knowledge is a must have as this role requires significant data extraction, review and presentation to support data-driven decision making. Experience with data analysis and visualization techniques is essential.  * Excellent listening and negotiation skills, a critical thinker with attention to detail – are key components of the role.  * Ability to work both in a highly diversified team environment and autonomously, with a high degree of integrity and confidentiality.  * Knowledge of formal incident management methodologies (ITIL, NIMS, ICS) and business continuity frameworks.  * Demonstrate flexibility in working hours as required by the business, given the role may require working fixed and rotational shifts supporting a 24x7 model.    Not required but good to have  * Project management experience, demonstrating the ability to track multiple workstreams and dependencies.  * Experience creating and delivering training or simulation exercises to build organizational response capabilities.    Working Hours  As the team and operations continue to scale, the role will require the need to support a 24/7 operating model within a hybrid RTO model.     Location  We welcome applications from employees based in Cairo (Egypt) or Kuala Lumpur (Malaysia) supporting the core hours mentioned above. No relocation/visa support will be provided for this role.        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.