Sökresultat för "Identity & Access Management"

Databricks

CSQ327R50 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence—and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering for NSW, you will lead a high-performing team of Forward Deployed Engineers and AI Engineers at the forefront of this transformation. Partnering with Databricks' most strategic enterprise accounts, you will shape how Australia’s leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments.  As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with ASX100 enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. THE IMPACT YOU WILL HAVE: * Drive regional performance targets—including billable utilisation, team growth, and hiring—while championing delivery excellence and customer success across the ANZ FDE portfolio * Lead high-stakes enterprise engagements: partner with Account Executives, Engagement Managers, and Field Engineering leaders to position and deliver transformational PS programs spanning data migrations, AI/ML platforms, and advanced analytics * Champion delivery governance and operational rigor: establish best practices for project oversight, risk management, and quality standards that scale with a growing RSA & AI Engineering practice * Act as executive escalation point for critical customer situations, leveraging deep technical credibility and leadership judgment to protect strategic relationships and drive resolution * Develop and retain exceptional technical talent: mentor Resident Solutions Architects and AI Engineers through structured career pathways, technical coaching, and a culture of innovation, mastery, and continuous growth WHAT WE LOOK FOR: * 4+ years of people leadership experience managing high-performing technical delivery teams, solution architects, or professional services organisations—with a proven track record of building excellence-driven cultures * 5+ years of hands-on individual contributor experience as a technical solutions architect or data/AI engineer, providing the technical depth to coach and credibly support senior practitioners * Demonstrated success leading large-scale data platform migrations and AI/ML programs within enterprise environments, across industries such as Finance, Healthcare, Retail, Telco, or Energy * Strong executive presence and stakeholder management skills, with experience navigating complex, high-stakes customer environments and influencing at the C-suite level * Familiarity with Databricks, Apache Spark™, MLflow, Delta Lake, or the modern data and AI ecosystem; hands-on experience with Databricks or a direct competitor is highly valued About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is currently at a critical inflection point in its financial evolution. We recently achieved a significant payout milestone to our Creator community in 2025. To successfully build upon this momentum year over year while controlling our costs, a world-class payments and wallets ecosystem is essential to ensure frictionless transactions across the platform for our Users and Creators. This role offers the rare opportunity to lead a 0-to-1 buildout of a new payments division. If successful, you will transition Roblox from standard payment processing to a strategic orchestration model, utilizing AI-driven approach to optimize significant transaction cost.  Beyond cost savings, you will spearhead the transformation of our creator payouts, building a product designed to empower the livelihood of millions of developers through instant, transparent, and global financial access. YOU WILL * Own Global Partnership Negotiation & Account Management: Lead RFPs and high-stakes contractual negotiations with major global payment processors (e.g., Stripe, PayPal, etc) and financial institutions. * Establish formal business relationships where none currently exist, securing advantageous commercial terms that are accretive to Roblox’s bottom line. * Build Payment Orchestration Strategy & Development: Lead the transition from current legacy systems to a multi-partner orchestration system. * Achieve optimal routing based on cost and conversion, potentially saving hundreds of millions of dollars in transaction fees in year one. * Transform Creator Payout : Drive the business strategy and partnerships required to modernize our existing infrastructure into a proprietary, end-to-end financial platform for creators to run their businesses on Roblox * Dramatically improve creator retention and satisfaction by reducing payout latency and fees, directly impacting "Time-on-Platform" and developer ecosystem growth. * Lead Cross-Functional Enterprise Deal Execution: Lead cross-functional deal teams comprising Legal, Finance, Privacy, and Engineering stakeholders. * Execute complex contracts that satisfy global regulatory compliance (KYB/KYC/AML) while ensuring speed-to-market for new financial features. * Expand into Emerging Markets: Develop a strategy for handling international currency exchange volatility and local payment methods in high-growth regions. * Unlock revenue in emerging markets by mitigating FX risk and reducing the barrier to entry for new developers. * Bridge Business & Engineering: Translate commercial opportunities into "second-level" technical requirements, such as ledger design and API integration standards. * Ensure the engineering roadmap is aligned with commercial viability, preventing technical debt and ensuring the infrastructure supports real-time global payments. * Optimize Performance : Implement a rigorous "Payment Excellence" framework to monitor authorization rates and fraud thresholds. * Deliver incremental revenue gains where even a 0.01% improvement in authorization rates translates to millions in retained bookings. * Future-Proofing for Agentic Commerce: Evaluate and integrate emerging technologies, including AI agents and blockchain rails, into the payments strategy. * Secure Roblox’s position as a leader in the future "agentic economy," where automated systems may negotiate and execute transactions on behalf of users. YOU HAVE * 10+ years of Business Development experience specifically within the Consumer Financial Services, Digital Payments, Fintech, or Digital Wallet sectors * Proven track record of a 0-to-1 buildout of a payments division or financial product line, demonstrating the ability to operate without established playbooks   * Bilingual Fluency (Tech/Business): Ability to articulate complex technical concepts (API orchestration, tokenization, ledger systems) to engineers while simultaneously modeling multi-year economic impacts for C-suite executives. * Global Regulatory Acumen: Deep understanding of the global regulatory landscape, including PSD2, KYC/AML compliance, and card network rules, to navigate international expansion risks effectively. * Complex Negotiation Skills: Demonstrated success in negotiating and signing deals with payment networks, acquirers, and banks, effectively balancing unit economics with legal and privacy constraints. * Strategic Ecosystem Architecture: Ability to view payments not as a utility but as a strategic asset class, capable of designing partnerships that drive long-term ecosystem value rather than just transactional volume. * Analytical Rigor: Strong data processing and analytical skills to model ROI, forecasting, and "payment excellence" metrics (e.g., authorization rates, FX margins). * Leadership in Ambiguity: Experience thriving in unstructured, fast-moving environments where you must influence executive decision-making and manage multiple high-priority workstreams independently.   For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $276,310—$310,810 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We seek a highly specialised technical Senior Security Architect (SA) who practices security with an obsession for helping customers design and implement the best security mechanisms, particularly those that would relate to the Snowflake AI & Data Cloud. At Snowflake, Security Architects are passionate about security, often involving tremendous technology challenges that require no simple solutions. Success requires working collaboratively with a broad range of people inside and outside the company. Operating out of our APJ Field CTO Office, you will serve as our primary South Korean Security expert, who will be a cloud compliance evangelist, technical architect, and hands-on practitioner. This specialized role bridges the gap between global cloud data architecture and South Korea’s rigorous, localized regulatory frameworks, specifically the Cloud Security Assurance Program (CSAP) and the Korea Financial Services Institute (K-FSI) Safety Evaluation. IN THIS ROLE YOU WILL GET TO: * Help to scope security related feature enhancements on behalf of customers to work with Product Management and Engineering on ways to enhance requirements for the local market. * Help drive Snowflake adoption by advising customers and engineering teams on how to build secure Korea-compliant Data and AI architectures, ensuring Snowflake implementations respect strict localization and regional access controls. * Collaborate with cross-functional teams, including Sales, Product, Engineering, Marketing, and Support in order to drive customer security feature adoption. * Partner with our Product Marketing team to define and support Snowflake's AI and Data Cloud posture and Security DataLake workload awareness and pipeline building via marketing initiatives including conferences, trade shows, and events. * Work and collaborate with other Field CTO members in areas as a security expert collaborating with Enterprise AI, Gen AI, Data Engineering and Applications teams at Snowflake. * Share knowledge with internal and industry communities via webinars & conferences. ON DAY ONE WE WILL EXPECT YOU TO HAVE: Mandatory Technical Experience & Language Proficiency (Required) * Verified Industry Experience: 7-10+ years of hands-on information security experience, with at least 5+ years focused squarely on cloud security architecture (AWS, Azure, GCP, or domestic Korean CSPs like Naver Cloud/NHN). * Mandatory Korean & English Fluency: Native or professional business fluency in written and spoken Korean is strictly required for regulatory filings, KISA/FSI communications, and complex technical documentation. Professional-level English is required for global HQ collaboration. * 10+ years of industry, customer-facing, and hands-on implementation experience with a core focus on data concepts, privacy, governance, networking, infosec and security technologies. * Outstanding skills in presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos. * Experience selling enterprise SaaS software and working in the local South Korean market. * Korea-Specific Infrastructure Design: Proven experience designing and managing physical and logical network separation architecture and data localization/residency compliance for highly regulated industries. * Expertise and in-depth working knowledge and hands-on experience in cloud platforms (at least one of the following: AWS, Azure, GCP), and its corresponding security, data encryption, and networking architecture and technologies. * Cloud Infrastructure & Networking: Advanced understanding of IAM/RBAC, OAuth, identity governance (SCIM), TCP/IP, IP routing, DNS, proxies, and CSP private networking (NAT, Firewalls, TLS, PrivateLink). * Advanced Identity & AI Security: Practical exposure to modern security vectors, including AI Security principles and emerging non-human identity frameworks like Agentic Identity (securing AI agents, orchestrators, and LLM data pipelines). * Audit Lifecycle Management: Experience executing gap assessments, control implementations, evidence collection, and managing annual surveillance/reassessment cycles. * Ability to build out demos, configure CSP environments, and test use cases on the Snowflake platform and relevant integrations with CSP services and external security tools. * Ability to create security and networking-related reference architectures, security best practices and hardening guides, and articulate them to a customer audience. * A demonstrated knowledge of security frameworks such as NIST, CIS, OWASP, MITRE ATT&CK and how to articulate controls and security mechanisms within a Risk Assessment centred approach. * Knowledge of ANSI SQL compliant databases and / or data warehousing is preferred * Excellent written and verbal communication skills, interpersonal and collaborative skills, presentation and white boarding skills to a large audience, and the ability to successfully communicate security and risk-related concepts to technical and nontechnical audiences. * Fair understanding of the culture diversity across Asia Pacific Japan region and flexibility of working with customers and colleagues from multiple APJ time zones. * Bachelor's degree in Information Security, Computer Science, Information Management Systems, or related field required. Masters preferred. Korean Regulatory & Compliance Expertise (Highly Desired) * Proven CSAP Track Record: Direct, hands-on experience leading or supporting a successful CSAP certification framework (Low, Mid, or High tier) * K-FSI & Financial Sector Mastery: Direct experience navigating the K-FSI CSP Safety Evaluation process, demonstrating a deep understanding of vendor risk, outsourcing due diligence, and the Regulation on Supervision of Electronic Financial Transactions (RSEFT / 전자금융감독규정). * Data Privacy Mastery: Clear working knowledge of South Korean data privacy and cloud legislation, including Article 23-2 of the Cloud Computing Act, the Electronic Financial Transactions Act (EFTA), and the Personal Information Protection Act (PIPA). BONUS POINTS FOR THE FOLLOWING: * AWS/Azure/GCP security and / or networking specialty related certification achievement is a plus * Hands-on expertise with SQL, Python, and APIs * Hands-on expertise with software containerisation in Kubernetes, including the use of Terraform or similar technologies. * A background or experience in Governance, Risk, Compliance (GRC) and Infosec Auditing with relevant accreditations. * Any security operations experience in a Security Operations Environment, Security * Korean Manufacturing/Telco/Financial Services Vertical experience: Prior experience implementing cloud security architectures or handling compliance programs within various Korean verticals such as: Manufacturing Industry, Telecom, Financial Services, Retail. * Formal Certifications: Valid global security credentials (CISSP, CISM, or CISA) paired with official K-ISMS-P Lead Auditor/Assessor credentials. * DevSecOps & Coding: Hands-on expertise with SQL, Python, APIs, containerization (Kubernetes), and Infrastructure-as-Code (Terraform). * SecOps Experience: Prior experience working within a live Security Operations Center (SOC) or threat-hunting environment. * Enterprise SaaS Experience: Technical pre-sales or architecture experience supporting enterprise cloud or SaaS software sales cycles. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Our engine’s resource management and streaming systems are critical to delivering a smooth, stable, and responsive experience for Roblox users across a huge range of devices and network conditions. These systems work together to intelligently allocate compute, memory, bandwidth, and rendering quality while dynamically delivering world content in real time as players move, explore, and interact. The challenges span highly dynamic environments, unpredictable user behavior, and opaque signals from device and OS constraints. This role offers a rare opportunity to pioneer the application of machine learning in real-time engine optimization. You will establish the ML framework for predictive resource allocation and content fetching, replacing heuristic-based logic with adaptive, data-driven decision-making. Your work will directly shape stability, visual quality, responsiveness, and content delivery across billions of global play sessions.   You Will * Analyze massive-scale engine performance, streaming patterns, and user behavior telemetry to uncover optimization opportunities and guide the long-term ML roadmap. * Design ML models that infer player and interaction patterns for predictive resource management and content delivery. * Build adaptive control systems that translate ML outputs into real-time adjustments of fidelity and system decisions, ensuring high-quality experiences without compromising stability or latency. * Collaborate with core engine and performance engineering teams to integrate ML solutions directly into the critical path of gameplay across multiple platforms. * Define the architectural strategy for deploying and scaling ML across resource management and streaming components at massive global scale.   You Have * Strong expertise in applied ML—such as reinforcement learning for control, predictive modeling (especially time-series and intent inference), trajectory prediction, or real-time optimization. * Proficiency in C++, Python, Go, Java, or similar languages, with experience deploying ML models in performance-critical systems. * A solid understanding of systems-level concepts (memory management, threading, OS signals) or a deep interest in learning them. * A track record of solving complex optimization problems or integrating ML into real-time systems, ideally in gaming, simulation, robotics, or mobile environments   Apply now to be considered for anticipated positions. You may redact age, date of birth, and dates of attendance/graduation from your resume if you prefer.   As you apply, you can find more information about our process by signing up for Speak_. You'll gain access to our practice assessment, comprehensive guides, FAQs, and modules designed to help you ace the hiring process. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $195,780—$242,100 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Enterprise Security Engineer, you will play a critical role in executing Roblox’s Enterprise Security Strategy. You will design, deploy, and manage security solutions to protect Roblox’s corporate infrastructure and ensure secure, compliant operations across the organization. Working closely with Corporate Engineering and Trust & Safety teams, you will translate business requirements into robust security implementations that enable secure productivity while mitigating risk. You will be reporting directly to the Senior Manager of Enterprise Security Engineering. You'll partner with security professionals across the Information Security organization, and work cross-functionally with teams throughout Roblox to drive security initiatives that scale with our business. YOU WILL: * Evaluate and implement security technologies and vendor solutions to ensure alignment with enterprise security requirements, compliance standards, and overall risk management strategy * Lead and drive initiatives across core security domains, including Endpoint Security, SaaS Security, Identity & Access Management (IAM), Agentic AI Governance, and Supply Chain Security. * Collaborate closely with IT, engineering, DevOps, and business stakeholders to integrate security tools, policies, and processes into enterprise systems and workflows, enabling secure-by-design implementations * Design and build automation scripts and tools to streamline security workflows, collect actionable metrics, and enforce security policies at scale. YOU HAVE: * 6+ years of relevant professional experience. * Familiarity with Identify and Access Management, Authentication & Authorization, Endpoint and Network Security controls and Supply chain risk management * Strong understanding of security fundamentals including zero trust architecture, threat modeling, security frameworks (SOC 2, ISO 27001), and best practices in corporate security environments * Experience designing or operating workflows using low-code and no-code orchestration platforms. * Expertise in Google Workspace, OSQuery, Okta is a Plus YOU ARE: * Collaborative: You love working with your direct team and cross-functional partners. * Strategic thinker: You define clear business requirements and assess commercial solutions to inform build vs. buy decisions. * Comfortable with ambiguity: You gather data and navigate complex situations even when facing incomplete information or unclear requirements. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $243,290—$295,250 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Enterprise Security Engineer, you will advance Roblox’s Enterprise Security strategy by shaping and evolving security architecture in alignment with business objectives. You will lead the design, deployment, and governance of security solutions that safeguard Roblox’s corporate infrastructure while enabling scalable, secure operations. Partnering cross-functionally with Corporate Engineering and Trust & Safety, you will translate organizational priorities into resilient security capabilities that balance risk, compliance, and productivity. You will join the Platform, Enterprise, and Application Security group, reporting directly to the Senior Manager of Enterprise Security Engineering. You'll partner with security professionals across the InfoSec team, and work cross-functionally with teams throughout Roblox to drive security initiatives that scale with our business. YOU WILL: * Define and maintain enterprise-wide security standards and principles that guide how security is implemented across business workflows, ensuring consistency, scalability, and alignment with organizational risk posture. * Lead and drive initiatives across core security domains, including Endpoint Security, SaaS Security, Identity & Access Management (IAM), Agentic AI Governance, and Supply Chain Security. * Collaborate closely with IT, engineering, DevOps, and business stakeholders to integrate security tools, policies, and processes into enterprise systems and workflows, enabling secure-by-design implementations * Mentor engineers and stakeholders, serving as a trusted advisor on security architecture, control design, and secure implementation patterns. YOU HAVE: * 9+ years of relevant professional experience. * Deep expertise in Identity and Access Management, Authentication & Authorization, Endpoint management, Network Security controls and SaaS security posture management * Strong understanding of security concepts including zero trust architecture, threat modeling, security frameworks (SOC 2, ISO 27001), and best practices in corporate security environments * Demonstrated ability to design and operationalize security policies, principles, and controls across diverse teams and systems. * Experience with modern Enterprise infrastructure and SaaS ecosystems, including Google Workspace, Okta, MDM solutions, SSPM, ZTA and cloud-native environments. * Experience designing or operating workflows using low-code and no-code orchestration platforms. YOU ARE: * Collaborative: You love working with your direct team and cross-functional partners. * Strategic thinker: You define clear business requirements and assess commercial solutions to inform build vs. buy decisions. * Comfortable with ambiguity: You gather data and navigate complex situations even when facing incomplete information or unclear requirements. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $293,800—$343,340 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The App Store Manager plays a critical role as the central coordinator and owner of technical requirements related to our app store integrations, releases, and developer communications. In this position, you will serve as the bridge between business and engineering teams, ensuring seamless operations across global platforms like the Apple App Store, Google Play, and others. Beyond day-to-day operations, you will lead a distributed team of "deputies" from key peer teams—including Business Development, Release Engineering, Platform, and Productivity—to ensure operational resilience and eliminate single points of failure. You will also be a strategic voice, using your insights to drive leadership decisions and scale this function to meet the evolving demands of the business. YOU WILL: * Manage Store Access & Compliance: Serve as the primary administrator for app store portals, managing user permissions, handling access requests, and conducting quarterly SOX compliance audits to ensure secure administration. * Drive Release Readiness: Coordinate technical requirements for store submissions, including tracking platform-specific deadlines (e.g., Xcode/SDK upgrades, API enforcement) and managing the timeline for internal engineering teams to meet them. * Lead a Distributed Task Force: Recruit, train, and coordinate a team of "deputies" from Business Development, Release Engineering, Platform, and Productivity teams to distribute operational load and prevent Single Point of Failure (SPOF) risks. * Drive Strategic Growth: Analyze operational bottlenecks and business needs to influence leadership decisions, advocating for the resources and strategies required to scale the App Store function effectively. * Lead Technical Triage & Setup: Act as the point of contact for store functionality bugs, lead the setup of new store environments (including legal sign-off and tech specs), and manage project-based configurations like API access for services. * Oversee Provisioning & Certs: Manage mobile provisioning profiles (including coordinating limited slots for partners like Tencent and VNG) and maintain critical technical assets like Apple Push Notification certificates. * Bridge Business & Engineering: Translate technical store issues into actionable requests for engineering, while intercepting and communicating "new functionality" updates or beta opportunities from stores to relevant internal teams. * Streamline Operations: Optimize workflows by centralizing store data (moving analytics to data lakes), managing content ratings (IARC), and maintaining a consistent system for submission "Review Notes." YOU HAVE: * Extensive experience managing app store portals (Apple App Store Connect, Google Play Console, etc.) and a deep understanding of their administrative and technical workflows. * A strong background in technical project management or release coordination, with the ability to act as a translator between non-technical stakeholders and engineering teams. * Proven experience leading cross-functional initiatives or matrixed teams, with the ability to influence leadership and drive strategic growth in a technical environment. * Familiarity with mobile development ecosystems, including knowledge of mobile provisioning (UDID), certificates, and binary submission requirements. * Experience handling compliance-related tasks, such as SOX audits, legal agreement updates, and content rating systems (IARC). * Proven ability to triage complex technical issues, such as store portal bugs, and coordinate API or service-based access requests. * Excellent organizational skills to track critical deadlines across multiple platforms and maintain detailed documentation or runbooks. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $277,350—$330,330 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Senior Analyst, Tools and Systems Administrator to manage the implementation and innovation of tooling initiatives across our Operations teams. In this role, you will join a growing team of administrative, incident management and product support teams in India, providing comprehensive tools and admin support to our global operations teams. You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional customer service. You Will: * Administer and configure applications to support 24/7 operations, including Zendesk, Absorb, Qualtrics, JIRA and other 3rd party and internally developed tools. * Analyze and translate business requirements into technical requirements, coordinating with operations teams to evaluate new functionality and implement tooling. * Support vendor team onboarding and off-boarding, including account creation, access provisioning, and the setup and troubleshooting of provisioned tools. * Respond to and resolve ad-hoc tickets from internal and vendor facing teams via Jira, while monitoring Slack pings, emails, and collaborating with global operational teams. * Work proactively with internal and external teams to identify, analyze, and resolve tool-related issues before problems arise, ensuring all incident management protocols are diligently followed. * Maintain detailed documentation and provide regular reports on configuration, experience and support activities. You Have: * 7+ years of experience in tools and systems administration, focusing heavily on end-user support, alongside 2+ years of experience with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration. * 2+ years of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications. * The ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies. * Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users. * Leveraged AI / LLM based tools to solve complex problems. You Are: * Analytical & Innovative: You are excited to investigate large, ambiguous problems, measure solutions, and execute out-of-the-box ideas to mitigate emerging risks. * A Proactive Problem Solver: You anticipate potential problems, take decisive action to solve them autonomously, and prioritize effectively. * Customer-Focused: You are passionate about delivering exceptional customer service and resolving issues efficiently while managing conflicting priorities for internal and external customers. * Team-Oriented: You lift up your peers, work effectively as part of a global team, and are able to work flexible hours to adapt to changing priorities. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Foundation AI organization, you will sit at the epicenter of our foundation model efforts. While the research world is focused on architecture, you will be the architect of the data flywheel that makes VideoGen and 3DGen possible. You aren't just building pipelines; you are building the infrastructure that defines how our models perceive and generate virtual worlds in three dimensions and across time. In this role, you will partner directly with our AI researchers to advance beyond experimental datasets and into the realm of dynamic, high-fidelity data synthesis and evaluation. You will bridge the gap between research prototypes working locally to scaling for millions of users. You will design, implement, and scale robust, high-performance infrastructure to crawl, create, curate, store, and serve the massive datasets required for these models. We are seeking accomplished software engineers with a passion for data, experience building large distributed systems, and a commitment to writing high-quality, well-tested code to solve complex data challenges at scale. Your contributions will ensure that our foundation models receive the highest quality data, thereby supporting the next generation of creative AI. YOU WILL: 1. High-Scale Data Orchestration: Architect and maintain automated pipelines for the ingestion, cleaning, and pre-processing of multi-modal datasets (video, 3D,) spanning petabytes of data 2. Synthetic Data Generation: Leverage image and video generation models to scale multi-modal synthetic datasets 3. Research-to-Production Bridge: Partner with research teams to create training data for research experiments – research and implement synthetic data creation pipelines 4. Scalable Evaluation Frameworks: Build and own evaluation—automating both heuristic-based metrics and human-in-the-loop interfaces to evaluate and benchmark training datasets and in-house foundation models 5. Model Deployment & API Architecture: Design and optimize high-throughput, low-latency Inference APIs for internal and external consumer access 6. Autonomous SOTA Tracking: Actively participate in literature reviews and paper reading groups to identify and implement the latest optimizations in generative modeling 7. Resource Efficiency & Observability: Implement monitoring pipeline health, optimizing data loading to ensure GPUs are used efficiently YOU HAVE: * 8+ years of experience as a research-focused data systems engineer (preferably working with 3D and video foundation models) * Expertise in building scalable ML data pipelines for both batch and real-time environments. Experience working with and processing very large datasets (Petabytes or more). * Versatile: You're a generalist and you are comfortable with several languages and technologies already; you are adaptable in any situation * Team-Player & Technical Leader: You are a collaborative team member who actively mentors peers, drives technical excellence, and takes ownership of leading and delivering key features and projects across team boundaries * Python Proficiency: You can write high-quality Python code for automation, tooling, and infrastructure management * Experience with cloud data platforms and distributed processing technologies (e.g., Spark, Ray, Kubeflow, S3, etc.). * Are passionate about the potential of generative AI, particularly in creative domains like 3D/4D content. * A Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field YOU ARE:  * MLOps Experience: Knowledge of experiment tracking (Weights & Biases, MLflow) and versioning for massive datasets. * Custom Tooling Development: Experience building internal "human-in-the-loop" tools for data labeling specific to video or 3D. * C++ Knowledge: Optimize the performance of data loaders and being comfortable modifying engine code. * Game development and digital content creation tools: Experience with making Roblox games, using Blender, Unreal Engine, or Unity. *   For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $243,290—$295,250 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Security Software Engineer on the IAM team at Roblox, you'll build the next generation of identity and access management — defining how both humans and AI agents get identity, authenticate, and receive access to Roblox's production infrastructure. As AI agents become first-class actors in our systems, you'll design the tooling and policy that governs what they can do, how they prove who they are, and how we keep that access safe at scale. You'll also continue to evolve our workload authentication, privileged access management, and secure "golden path" for developers. Your work will directly shape the security posture of our entire production environment and set the standard for agentic IAM across the industry. You will: * Design Identity and Access for AI Agents: You will define how AI agents get credentials, receive scoped permissions, and have their sessions managed throughout their lifecycle — pioneering the patterns for agentic identity in production. * Engineer Hybrid Production IAM at Scale: You will design and implement scalable IAM solutions for Roblox's hybrid production environment, spanning on-premises and cloud infrastructure, ensuring secure and efficient access for humans, workloads, and AI agents across the entire ecosystem. * Develop and Manage Workload Authentication & Authorization: You will build robust authentication and authorization mechanisms for workloads and services accessing production environments, enforcing least privilege and secure access controls. * Establish the Secure Golden Path for Development: You will develop and maintain a streamlined, secure "golden path" framework that empowers developers to build tools and services with appropriate IAM controls baked in by default. * Have the independence, opportunity, and end-to-end responsibility to develop security services within the Roblox infrastructure ecosystem. You have: * 4+ years of relevant professional experience building scalable, distributed backend applications. * Proficiency in at least one programming language such as Python, Java, Go, C++, or C# .NET. * AI fluency: You actively use AI tools in your daily workflow, understand LLM capabilities and limitations, and can reason about what it means to give an AI agent an identity and permissions. * Knowledge of REST APIs, design patterns, and scalable containerized systems and microservices. * Experience mentoring or leading the technical work of other engineers. * Familiarity with policy and identity frameworks like OPA, Topaz, SPIFFE/SPIRE, or similar technologies used for policy enforcement, workload attestation, and identity federation in cloud-native environments * Experience with Public Key Infrastructure (PKI) — design, implementation, or maintenance of PKI solutions * Experience with Privileged Access Management (PAM) — implementing or maintaining PAM solutions to control, monitor, and audit privileged access within production environments * Familiarity with access control models such as Role-Based (RBAC), Attribute-Based (ABAC), or Risk-Based Access Control For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $269,170—$326,060 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. With Roblox’s daily active users growing at a record pace, we are seeking a senior data infrastructure engineer to join our new Data Insights team. Our team owns the data tooling that empowers Roblox builders to independently make informed and timely data-driven decisions.  As an engineer on the team, you’ll work on the platforms behind tools like Superset, Hex, and Python notebooks, which provide critical insights into the health of our business to users at every level of the company. We tackle diverse challenges in data engineering, infrastructure, and analytics, to deliver the insights our customers need. You will collaborate closely with engineers across our data ecosystem to shape the future of product analytics at Roblox. This role offers the chance to be a founding team member and help define both the technical direction and the long-term shape of the product area from the ground up. This role is a great fit for you if you are proficient in designing and scale robust data infrastructure and applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our team and make a significant impact at Roblox. YOU WILL: * Architect and deliver a high-performance analytics environment that serves thousands of queries daily * Design and scale robust data infrastructure for powering data retrieval and visualization * Ensure data systems are reliable, observable, privacy-compliant, and performant * Bridge the gap between data engineering, analytics, and infrastructure to deliver a suite of best-in class, fully featured, and easy to use data tools. * Build intelligent agentic automation to simplify and accelerate analytical workflows * Contribute to internal platforms and tools that abstract complexity, improve developer productivity, and accelerate innovation * Be a tech lead and mentor junior engineers * Self-organize and take ownership of projects throughout their full lifecycle YOU HAVE: * 4+ years of work experience building production-grade, scalable, and reliable data systems * AWS infra understanding (VPC, endpoints, private link, Terraform, Amazon EKS) * Infra networking (k8s ingress, load balancers, and VPC networking) * Data infra understanding (Trino/Spark system configuration) * Strong SQL and distributed engine knowledge * Python and notebook data stack (e.g. pandas, ibis) * Excellent cross-functional collaboration skills; enjoy building systems that enable and accelerate team productivity * B.S. equivalent in CS or sufficient experience. Nice to Have:  * Okta experience * On call experience and technical troubleshooting * White glove customer support * Surface level React or experience with agents/skills to handle front end or both * Identity & Access Management (IAM) * Proven experience handling Python and TypeScript manipulations for supporting Apache Superset    For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $196,750—$243,290 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet.  Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems. Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India. This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration. You Will: * Maintain the NetSuite application and other related 3rd party business applications for internal users * Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs * Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles * Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system * Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date * Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage * Provide timely communication regarding system status * Troubleshooting of system errors and resolution * Maintain up-to-date knowledge of NetSuite functionality, customization and integrations You Have: * 7+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite * Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards * In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts * Ability to analyze problems, develop and recommend solutions and resolve issues * Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 
 * Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 
 * Ability to remain professional and flexible while under pressure * A strong understanding of business processes and requirements * Project management, system implementation and system integration experience * Strong analytical and problem solving skills * Ability to work independently with minimal guidance * Ability to work collaboratively with cross-functional teams * Strong understanding of the Agile process   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our Account Recovery team plays a critical role in protecting customer accounts while delivering exceptional customer experiences. As an Account Recovery Agent, you'll help customers securely regain access to their accounts by managing sensitive recovery requests, conducting identity verification, investigating account access issues, and making sound security decisions. This role requires a customer-first mindset, strong attention to detail, and a commitment to balancing security with a seamless support experience. A day in the life (Responsibilities)  * Own end-to-end resolution of customer account recovery requests, including Multi-Factor Authentication (MFA) resets, verified phone number and OTP resets, email address changes, and account access recovery. * Perform identity and authority verification by following established security protocols before making any account changes. * Investigate account access issues by reviewing account history, login activity, and available internal data to identify potential fraud or unauthorized access attempts. * Apply sound judgment to approve, deny, or escalate recovery requests based on established verification standards and security guidelines. * Support customers across multiple communication channels, including inbound and outbound phone calls, email, and case-based workflows. * Communicate clearly and empathetically during sensitive customer interactions while maintaining security requirements and setting appropriate expectations. * Accurately document investigation findings, verification steps, decisions, and customer interactions to ensure audit-ready case records. * Prioritize and manage workload effectively while meeting quality, compliance, productivity, and service level objectives. * Collaborate closely with cross-functional teams, including Customer Support, Fraud Operations, Trust & Safety, Identity & Access Management, Payroll, and Security, to resolve complex customer cases. * Identify opportunities to improve operational processes while maintaining strong security controls and an exceptional customer experience. What you'll need to thrive (Requirements) * Bachelor's degree in any discipline or equivalent professional experience. * 1–3 years of experience in Customer Support, Fraud Operations, Trust & Safety, Risk Operations, Account Security, Technical Support, or similar operational roles. * Experience handling sensitive customer interactions while maintaining professionalism and empathy. * Strong investigative and analytical skills with the ability to make informed decisions using available information. * Excellent written and verbal communication skills with a customer-first mindset. * High attention to detail and the ability to consistently follow structured processes and security procedures. * Experience working with CRM or case management platforms such as Salesforce, Zendesk, or similar tools. * Ability to manage multiple priorities in a fast-paced operational environment while meeting quality and SLA expectations. * Demonstrated integrity and discretion when handling sensitive customer information and personally identifiable information (PII). * Flexibility to work rotating shifts starting 7:30 PM IST, including evenings, weekends, and holidays, to support customers in standard U.S. hours. What will help you stand out (Nonessential Skills/Nice to Haves) * Experience in fraud prevention, account takeover investigations, identity verification, or cybersecurity support. * Familiarity with authentication and identity management concepts, including Multi-Factor Authentication (MFA), account recovery, and access management. * Experience supporting SaaS, fintech, banking, e-commerce, telecommunications, or other security-focused environments. * Experience using tools such as Salesforce, Splunk, Persona, Okta, Duo, Authy, or similar authentication and investigation platforms. * Knowledge of risk assessment, fraud detection, or trust and safety operations. * Continuous improvement mindset with the ability to identify opportunities to enhance operational efficiency and customer experience. * Ability to navigate ambiguity while balancing customer needs with security and compliance requirements. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.