Sökresultat för "Okta"

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimize our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operating in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum REQUIRED Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, pro * cess automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25441 The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. COMPANY DESCRIPTION:        Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com.  JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods. Duties and responsibilities: * Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. * Gather, analyze, and document post-sales requirements. * Communicate to customers and partners at the technical and/or functional level appropriate for the situation. * Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction. * Be prompt and deliver high quality service and leadership to align with customer goals and requests. * Manage project scope, schedule, status, and documentation. * Mentor and train customers on the service. * Act as a liaison between Customers and Product Management to drive product development. * Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues. * Interact with management and other roles within the customer organization and Okta. * Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. * Perform hands on technical design, configuration, and troubleshooting of the Okta service. * Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction. * Manage multiple concurrent deployment projects. * Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect. * While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. * You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities. * Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers. * Utilize knowledge of typical enterprise identity life cycle management processes and standards. * Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. * May provide mentoring, guidance, and expertise to less experienced team members. * Ensure quality and time management processes are followed by team (e.g., change controls, time tracking). * Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. * 25% future travel required to customer sites.  Qualifications: * 5+ years experience as a technical consultant delivering solutions to external customers. * Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). * Some knowledge of enterprise web technologies, security and cutting-edge infrastructures. * Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) * Familiar with API management using Mulesoft, Axway or Apigee preferred. * Ability to work independently and multi-functionally supporting the development of client work you're doing. * General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. * Knowledge of typical enterprise identity life cycle management processes and standards. * SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred * Ability to Multi-task and manage multiple customer engagements is a requirement. * Able and willing to be a hands-on contributor * Superb communication skills, including issue tracking, triaging and crisis management. * Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards Nice to have: * Experience in designing and implementing security and identity management solutions to support critical systems and business programs * Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). * AD and LDAP experience is preferred * Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.) Problem Solving: * Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. * Asks probing questions to elicit facts and clarify a situation. * Identifies critical issues with ease. * Engages appropriate resources to obtain information, seek suggestions and acquire assistance. * Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets. Communication: * Communicates with internal and external customers and all levels of management. * Effectively communicate technical information to non-technical audiences. * Delivers informative, well-organized presentations. * Understands how to communicate difficult/sensitive information thoughtfully. * Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities. Team and Customer Interaction: * Facilitates effective team interaction. * Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers. * Continually seeks opportunities to increase customer satisfaction and deepen client relationships. * Manages client expectations effectively. Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. #LI-Remote P25344 The OTE range for this position for candidates located in the San Francisco Bay area is between: $142,000—$194,700 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $126,000—$173,800 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $117,200—$167,200 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The Services Architect is a technical authority on both cloud and on-premises based IT systems and is responsible for ensuring the successful design and implementation of Okta’s industry leading cloud identity platform for our customers. You will focus on Okta’s Workforce Identity Cloud offering targeted at customer identity use cases.  You will develop relationships with customers to help them achieve their business goals while promoting creative solutions.  You will establish yourself as a trusted partner with your customers with a focus on their success.  You will translate business needs and insights into an actionable strategy and assist customers in driving their initiatives to results and high business value. This is a key member of the Professional Services (PS) team, working as part of a PS Delivery Team on each customer implementation. Job Duties and Responsibilities: * Review and lead the gathering of business, functional and technical requirements for establishing an Identity platform powered by Okta for our customers.  * Work with customers to document the common technical and functional requirements for specific solutions. * Support creation of project plans to develop and implement the proposed solution. * Participate as a member of the professional services delivery team to translate requirements to designs and to provide technical leadership and oversight. * Assist in periodic customer health-checks and project reviews. Minimum REQUIRED Knowledge, Skills, and Abilities: * 8+ years of overall IT / software development experience, solution design and technical architecture experience * 3+ years of consulting experience * 3+ years driving application architecture design * 3+ years of experience with (IAM) architectures * 3+ years of experience with implementing cloud computing solutions such as AWS, Google Apps, Salesforce etc. * Experience with customer identity use cases for B2C and B2B: user registration, multifactor authentication, SSO, delegated administration, social identities. * Demonstrated ability to work and interact with CxOs and high-level customer executives. * Experience in leading discovery workshop to derive customer requirements, specifications, business processes. * Experience in developing functional specifications and system design specifications for customer engagements. * Strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, SSO, RBAC, OAuth, OIDC, web protocols XML, SOAP, JSON, REST * Proficiency in one or more of Java, .Net, JavaScript, Angular, React * Familiarity with IAM solution providers is strongly desired. * Experience integrating with a multitude of On-Prem and SaaS based products. * Exhibits confidence and a deep understanding of emerging industry practices when solving business problems. * Identifies critical issues with ease. * Effectively communicates technical information to non-technical audiences. * Manages customer expectations effectively. * Application Architecture Background * Architected distributed systems * Application Design experience * Software Development * Consultative to lead a customer and drive business questions * Clear and Dynamic Communication * Ability to travel up to 50% Highly Desirable Knowledge, Skills, and Abilities: * Okta Expertise, Experience, Certifications * Knowledge of software development security and cryptography. * Experience with API Gateways, CASB, Reverse Proxies (NGINX) * Knowledge of cloud/virtualization technologies, such as VMware vSphere, EC2, Xen, KVM, OpenStack * Proficiency with various open-source software and development tools * Proficiency in one or more of .Net, Ruby, Java, Python or Perl * Proficiency in git and Subversion Education and Certification * A Bachelor’s degree (or equivalent) in Computer Science, Information Technology or related discipline required. * Okta Certified Technical Architect or a combination of Okta Certified Consultant and Okta Certified Developer will be a plus. * TOGAF and/or CISSP certification is a plus. Okta is an Equal Opportunity Employer #LI-Remote P25340 The OTE range for this position for candidates located in the San Francisco Bay area is between: $224,000—$308,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $200,000—$275,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $206,300—$256,300 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes. The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects. You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. KEY RESPONSIBILITIES Team Leadership: * Hiring, growing, and retaining a team of Professional Service Technical Architects. * Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth.  * Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric requirements.  * Active sync with Partner, delivery enablement & address performance Customer Engagement: * Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders. * Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations. Operational Excellence: * Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers.  * Perform Governance & audits of Technical Architecture design and deliverables quality * Drive team contribution to Technical Architecture Practice evolution and initiatives * Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and our subcontractor ecosystem. * Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams  QUALIFICATIONS * 10+ years experience in Identity & Access Management. * 5+ years of experience leading teams. * 5+ years of experience in Design, consulting, delivering solutions to external customers. * Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect. * Extensive knowledge of enterprise web technologies and security. * Ability to work independently and multi-functionally supporting the development of client work you're doing. * Ability to Multi-task and manage multiple customer engagements is a requirement. * Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards. * Ability to travel up to 50%. * A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required. * Auth0 Certified OR Okta Certified Consultant will be a plus. * CISSP certification is a plus. #LI-Remote #P10542_3477392 The OTE range for this position for candidates located in the San Francisco Bay area is between: $233,000—$320,100 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $208,000—$286,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $219,500—$269,500 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .  See yourself at Twilio Join the team as Twilio’s next IT Internal Auditor. About the job This position is needed to support the Twilio SOX program and operational internal audits. We are looking for an individual excited to bring their strong IT internal audit and IT SOX skills to a collaborative team-based working environment in a fast growing company. Twilio is growing rapidly and seeking a motivated and qualified individual to join the Internal Audit team as an IT Internal Auditor. Successful candidates have a demonstrated track record of supporting internal audit and SOX engagements focused on information technology and platforms. We are looking for a candidate to bring their strong internal audit and SOX knowledge and skills to a highly collaborative environment in a fast growing company. Reporting to the IT Audit Manager this position will work closely with Internal Audit teams and other Twilio functional teams to support SOX and data (analytics and integrations) audit related activities.  Responsibilities In this role, you’ll: * SOX ITGC Testing: Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices. * IT Application Controls (ITACs) & Automated Controls Testing: Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces. * Data Analytics: Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems. * Collaboration: Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issues. * Documentation & Reporting: Prepare clear, concise, and complete audit workpapers, process documentation, and management reports. Summarize findings, root causes, recommendations, and action plans. Ensure documentation is audit-ready, following professional and organizational standards. Qualifications  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelor’s degree in Computer Science, Information Technology, Accounting, Data Science, or related discipline * 2+ years experience in IT audit, SOX compliance, or internal controls testing * Deep understanding of Sarbanes-Oxley (SOX) requirements, internal auditing standards, accounting, COSO and risk assessment practices * Excellent project management skills in a creative and fast paced environment to drive results timely and on budget, and ability to work independently and as a part of a team * Ability to execute internal audits, including planning, identifying risks and controls, developing audit procedures/techniques and writing reports * Excellent communication skills, both verbal and written, with ability to explain complex technical concepts to non-technical stakeholders * Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members Desired: * Experience with ERP systems, Okta, Workday, Oracle, ServiceNow, Salesforce, and home-grown applications is preferred * Professional certification (CISA, CIA, data analytics, etc.) is preferred  * Prior experience working in or supporting global audit teams or with international SOX/ICFR compliance * Experience performing data analytics with software and tools (such as Alteryx, UIPath, Tableau) is a plus Location This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next IT Internal Auditor. About the job This position is needed to support the Twilio SOX program and operational internal audits. We are looking for an individual excited to bring their strong IT internal audit and IT SOX skills to a collaborative team-based working environment in a fast growing company. Twilio is growing rapidly and seeking a motivated and qualified individual to join the Internal Audit team as an IT Internal Auditor. Successful candidates have a demonstrated track record of supporting internal audit and SOX engagements focused on information technology and platforms. We are looking for a candidate to bring their strong internal audit and SOX knowledge and skills to a highly collaborative environment in a fast growing company. Reporting to the IT Audit Manager this position will work closely with Internal Audit teams and other Twilio functional teams to support SOX and data (analytics and integrations) audit related activities.   Responsibilities In this role, you’ll: * Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices. * Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces. * Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems. * Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issue Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelor’s degree in Computer Science, Information Technology, Accounting, Data Science, or related discipline * 2+ years experience in IT audit, SOX compliance, or internal controls testing * Understanding of Sarbanes-Oxley (SOX) requirements, internal auditing standards, accounting, COSO and risk assessment practices * Excellent project management skills in a creative and fast paced environment to drive results timely and on budget, and ability to work independently and as a part of a team, including managing contractors * Ability to execute internal audits, including planning, identifying risks and controls, developing audit procedures/techniques and writing reports * Excellent communication skills, both verbal and written, with ability to explain complex technical concepts to non-technical stakeholders * Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members Desired: * Experience with ERP systems, Okta, Workday, Oracle, ServiceNow, Salesforce, and home-grown applications is preferred * Professional certification (CISA, CIA, data analytics, etc.) is preferred  * Prior experience working in or supporting global audit teams with SOX compliance * Experience performing data analytics with software and tools is a plus Location This role will be remote, and based in Canada. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately  5% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: * CAD $68,160.00 - CAD $85,200.00   * Target Bonus Percentage 10% (When Applicable) The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Enterprise Security Engineer, you will play a critical role in executing Roblox’s Enterprise Security Strategy. You will design, deploy, and manage security solutions to protect Roblox’s corporate infrastructure and ensure secure, compliant operations across the organization. Working closely with Corporate Engineering and Trust & Safety teams, you will translate business requirements into robust security implementations that enable secure productivity while mitigating risk. You will be reporting directly to the Senior Manager of Enterprise Security Engineering. You'll partner with security professionals across the Information Security organization, and work cross-functionally with teams throughout Roblox to drive security initiatives that scale with our business. YOU WILL: * Evaluate and implement security technologies and vendor solutions to ensure alignment with enterprise security requirements, compliance standards, and overall risk management strategy * Lead and drive initiatives across core security domains, including Endpoint Security, SaaS Security, Identity & Access Management (IAM), Agentic AI Governance, and Supply Chain Security. * Collaborate closely with IT, engineering, DevOps, and business stakeholders to integrate security tools, policies, and processes into enterprise systems and workflows, enabling secure-by-design implementations * Design and build automation scripts and tools to streamline security workflows, collect actionable metrics, and enforce security policies at scale. YOU HAVE: * 6+ years of relevant professional experience. * Familiarity with Identify and Access Management, Authentication & Authorization, Endpoint and Network Security controls and Supply chain risk management * Strong understanding of security fundamentals including zero trust architecture, threat modeling, security frameworks (SOC 2, ISO 27001), and best practices in corporate security environments * Experience designing or operating workflows using low-code and no-code orchestration platforms. * Expertise in Google Workspace, OSQuery, Okta is a Plus YOU ARE: * Collaborative: You love working with your direct team and cross-functional partners. * Strategic thinker: You define clear business requirements and assess commercial solutions to inform build vs. buy decisions. * Comfortable with ambiguity: You gather data and navigate complex situations even when facing incomplete information or unclear requirements. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $243,290—$295,250 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Enterprise Security Engineer, you will advance Roblox’s Enterprise Security strategy by shaping and evolving security architecture in alignment with business objectives. You will lead the design, deployment, and governance of security solutions that safeguard Roblox’s corporate infrastructure while enabling scalable, secure operations. Partnering cross-functionally with Corporate Engineering and Trust & Safety, you will translate organizational priorities into resilient security capabilities that balance risk, compliance, and productivity. You will join the Platform, Enterprise, and Application Security group, reporting directly to the Senior Manager of Enterprise Security Engineering. You'll partner with security professionals across the InfoSec team, and work cross-functionally with teams throughout Roblox to drive security initiatives that scale with our business. YOU WILL: * Define and maintain enterprise-wide security standards and principles that guide how security is implemented across business workflows, ensuring consistency, scalability, and alignment with organizational risk posture. * Lead and drive initiatives across core security domains, including Endpoint Security, SaaS Security, Identity & Access Management (IAM), Agentic AI Governance, and Supply Chain Security. * Collaborate closely with IT, engineering, DevOps, and business stakeholders to integrate security tools, policies, and processes into enterprise systems and workflows, enabling secure-by-design implementations * Mentor engineers and stakeholders, serving as a trusted advisor on security architecture, control design, and secure implementation patterns. YOU HAVE: * 9+ years of relevant professional experience. * Deep expertise in Identity and Access Management, Authentication & Authorization, Endpoint management, Network Security controls and SaaS security posture management * Strong understanding of security concepts including zero trust architecture, threat modeling, security frameworks (SOC 2, ISO 27001), and best practices in corporate security environments * Demonstrated ability to design and operationalize security policies, principles, and controls across diverse teams and systems. * Experience with modern Enterprise infrastructure and SaaS ecosystems, including Google Workspace, Okta, MDM solutions, SSPM, ZTA and cloud-native environments. * Experience designing or operating workflows using low-code and no-code orchestration platforms. YOU ARE: * Collaborative: You love working with your direct team and cross-functional partners. * Strategic thinker: You define clear business requirements and assess commercial solutions to inform build vs. buy decisions. * Comfortable with ambiguity: You gather data and navigate complex situations even when facing incomplete information or unclear requirements. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $293,800—$343,340 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. With Roblox’s daily active users growing at a record pace, we are seeking a senior data infrastructure engineer to join our new Data Insights team. Our team owns the data tooling that empowers Roblox builders to independently make informed and timely data-driven decisions.  As an engineer on the team, you’ll work on the platforms behind tools like Superset, Hex, and Python notebooks, which provide critical insights into the health of our business to users at every level of the company. We tackle diverse challenges in data engineering, infrastructure, and analytics, to deliver the insights our customers need. You will collaborate closely with engineers across our data ecosystem to shape the future of product analytics at Roblox. This role offers the chance to be a founding team member and help define both the technical direction and the long-term shape of the product area from the ground up. This role is a great fit for you if you are proficient in designing and scale robust data infrastructure and applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our team and make a significant impact at Roblox. YOU WILL: * Architect and deliver a high-performance analytics environment that serves thousands of queries daily * Design and scale robust data infrastructure for powering data retrieval and visualization * Ensure data systems are reliable, observable, privacy-compliant, and performant * Bridge the gap between data engineering, analytics, and infrastructure to deliver a suite of best-in class, fully featured, and easy to use data tools. * Build intelligent agentic automation to simplify and accelerate analytical workflows * Contribute to internal platforms and tools that abstract complexity, improve developer productivity, and accelerate innovation * Be a tech lead and mentor junior engineers * Self-organize and take ownership of projects throughout their full lifecycle YOU HAVE: * 4+ years of work experience building production-grade, scalable, and reliable data systems * AWS infra understanding (VPC, endpoints, private link, Terraform, Amazon EKS) * Infra networking (k8s ingress, load balancers, and VPC networking) * Data infra understanding (Trino/Spark system configuration) * Strong SQL and distributed engine knowledge * Python and notebook data stack (e.g. pandas, ibis) * Excellent cross-functional collaboration skills; enjoy building systems that enable and accelerate team productivity * B.S. equivalent in CS or sufficient experience. Nice to Have:  * Okta experience * On call experience and technical troubleshooting * White glove customer support * Surface level React or experience with agents/skills to handle front end or both * Identity & Access Management (IAM) * Proven experience handling Python and TypeScript manipulations for supporting Apache Superset    For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $196,750—$243,290 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Databricks

P-1602 ABOUT DATABRICKS At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role At Databricks, we don’t just use the cloud; we are "cloud maximalists." Unlike most companies that treat multi-cloud as a backup strategy, we run our platform across every region of every major cloud provider (AWS, Azure, and GCP) simultaneously. This creates a massive, high-consequence engineering surface area that requires a unique breed of Production Engineer. In this role, you won’t just run our cloud environments; you will own and evolve the secure infrastructure, access patterns, and guardrails that keep Databricks’ global platform safe and compliant in production. You will be responsible for the "sovereign layer" of our infrastructure, ensuring that our Data Intelligence Platform operates with 100% reliability and security in highly regulated, air-gapped, and sovereign environments. If you are an engineer who views infrastructure as a software problem and thrives on the complexity of global-scale networking, IAM, and automation, this is your team. THE IMPACT YOU’LL HAVE Security-Focused Cloud Operations * Design, automate, and operate the IAM, account/subscription, and project lifecycle across AWS, Azure, and GCP, enforcing least-privilege and standardized access patterns at scale. * Review, implement, and continuously improve cloud identity and access policies (IAM, Okta, Opal) to align with Databricks security standards and audit requirements. Production Engineering & Automation * Build and maintain reliable, observable automation and tooling to apply cloud changes (roles, policies, accounts, networking) safely and repeatedly. * Treat operational and security issues as software problems: eliminate toil, drive root-cause analysis, and codify fixes into infrastructure and tooling. Security Data Pipelines & Compliance * Own and improve security and audit logging data pipelines from cloud providers into our internal systems, ensuring timely, accurate data for detection, investigations, and audits. * Partner with Security, Compliance, and Audit teams to provide evidence, clarifications, and policy updates that keep our environments aligned with evolving standards. Regulated & Specialized Environments * Operate and improve specialized, highly regulated environments (e.g., FedRAMP / GovCloud) including release management, patching cadences, and supporting secure access workflows (e.g., SAW). * Ensure high availability and resiliency for critical security and access infrastructure across these environments. On-Call & Incident Response * Participate in a 24x7 on-call rotation for high-severity incidents impacting cloud accounts, IAM, or security data pipelines. * Act as a key partner to product engineering, security engineering, and field teams during incidents to restore service and harden systems for the future. WHAT WE LOOK FOR * Required: Candidates must be eligible for a Top Secret / Sensitive Compartmented Information (TS/SCI) security clearance. * Nice to have: Possession of a current polygraph (Counterintelligence or Full Scope) is highly desired and considered a significant plus. * Education- BS, MS, or PhD in Computer Science, Engineering, or a related technical field, or equivalent practical experience. * Experience: 5+ years of experience in production engineering, SRE, security engineering, or cloud infrastructure roles. * Cloud & Infrastructure Expertise * Deep hands-on experience with at least one major cloud provider (AWS, Azure, or GCP) in areas such as IAM, networking, accounts/subscriptions/projects, and audit logging. * Strong background in Infrastructure-as-Code and automation (e.g., Terraform, CloudFormation, or similar) and CI/CD for infrastructure changes. * Security & Compliance Mindset * Proven experience working in or with security-sensitive or regulated environments (e.g., SOC2, FedRAMP, ISO 27001, financial services, public sector) and translating requirements into concrete technical controls. * Familiarity with access review processes, policy baselines, and audit evidence for cloud environment. * Operational Excellence * Demonstrated success running high-availability, security-critical services, including on-call responsibilities and incident management. * Strong debugging and problem-solving skills across distributed systems, with the ability to navigate ambiguous issues spanning multiple teams and platforms.   Bonus * Experience with Okta, Opal, or similar identity/access tooling. * Background operating secure admin workstations (SAW) or comparable hardened access patterns. * Experience migrating cloud accounts or subscriptions during M&A or large-scale reorganizations.     Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $135,500—$186,350 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

P-1603 ABOUT DATABRICKS At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role At Databricks, we don’t just use the cloud; we are "cloud maximalists." Unlike most companies that treat multi-cloud as a backup strategy, we run our platform across every region of every major cloud provider (AWS, Azure, and GCP) simultaneously. This creates a massive, high-consequence engineering surface area that requires a unique breed of Production Engineer. In this role, you won’t just run our cloud environments; you will own and evolve the secure infrastructure, access patterns, and guardrails that keep Databricks’ global platform safe and compliant in production. You will be responsible for the "sovereign layer" of our infrastructure, ensuring that our Data Intelligence Platform operates with 100% reliability and security in highly regulated, air-gapped, and sovereign environments. If you are an engineer who views infrastructure as a software problem and thrives on the complexity of global-scale networking, IAM, and automation, this is your team. THE IMPACT YOU’LL HAVE Security-Focused Cloud Operations * Design, automate, and operate the IAM, account/subscription, and project lifecycle across AWS, Azure, and GCP, enforcing least-privilege and standardized access patterns at scale. * Review, implement, and continuously improve cloud identity and access policies (IAM, Okta, Opal) to align with Databricks security standards and audit requirements. Production Engineering & Automation * Build and maintain reliable, observable automation and tooling to apply cloud changes (roles, policies, accounts, networking) safely and repeatedly. * Treat operational and security issues as software problems: eliminate toil, drive root-cause analysis, and codify fixes into infrastructure and tooling. Security Data Pipelines & Compliance * Own and improve security and audit logging data pipelines from cloud providers into our internal systems, ensuring timely, accurate data for detection, investigations, and audits. * Partner with Security, Compliance, and Audit teams to provide evidence, clarifications, and policy updates that keep our environments aligned with evolving standards. Regulated & Specialized Environments * Operate and improve specialized, highly regulated environments (e.g., FedRAMP / GovCloud) including release management, patching cadences, and supporting secure access workflows (e.g., SAW). * Ensure high availability and resiliency for critical security and access infrastructure across these environments. On-Call & Incident Response * Participate in a 24x7 on-call rotation for high-severity incidents impacting cloud accounts, IAM, or security data pipelines. * Act as a key partner to product engineering, security engineering, and field teams during incidents to restore service and harden systems for the future. WHAT WE LOOK FOR * Required: Candidates must hold a current TS/SCI clearance (either active or currently held in an editable/re-activatable status within the 2-year window). * Nice to have: Possession of a current polygraph (Counterintelligence or Full Scope) is highly desired and considered a significant plus. * Education- BS, MS, or PhD in Computer Science, Engineering, or a related technical field, or equivalent practical experience. * Experience * Staff: 8+ years of experience operating and automating large-scale cloud environments, with a track record of driving cross-team infrastructure improvement. * Cloud & Infrastructure Expertise * Deep hands-on experience with at least one major cloud provider (AWS, Azure, or GCP) in areas such as IAM, networking, accounts/subscriptions/projects, and audit logging. * Strong background in Infrastructure-as-Code and automation (e.g., Terraform, CloudFormation, or similar) and CI/CD for infrastructure changes. * Security & Compliance Mindset * Proven experience working in or with security-sensitive or regulated environments (e.g., SOC2, FedRAMP, ISO 27001, financial services, public sector) and translating requirements into concrete technical controls. * Familiarity with access review processes, policy baselines, and audit evidence for cloud environments. * Operational Excellence * Demonstrated success running high-availability, security-critical services, including on-call responsibilities and incident management. * Strong debugging and problem-solving skills across distributed systems, with the ability to navigate ambiguous issues spanning multiple teams and platforms. Bonus * Experience with Okta, Opal, or similar identity/access tooling. * Background operating secure admin workstations (SAW) or comparable hardened access patterns. * Experience migrating cloud accounts or subscriptions during M&A or large-scale reorganizations.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $162,000—$222,750 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Ziprecruiter

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission:  To actively connect people to their next great opportunity.  Who We Are:  ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: We are looking for a qualified Manager of Information Technology (IT) Operations to join our team. You will be responsible for leading our support team for 800+ hybrid employees with offices in 2 cities. The team is dedicated to empowering the organization through the implementation of modern technology solutions. Our core mission involves delivering top-tier customer support, managing hardware and software provisioning, providing technical education, and resolving complex issues. As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace. As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support Team to ensure professionalism in approach, adaptability in process, and continuous improvement through professional development and ownership of solutions. Responsibilities: * Manage a distributed team of four IT Support technicians, providing mentorship, development, and performance management. * Communicate consistently with leadership, maintaining an active in-person presence with executives in the office to proactively identify operational gaps and areas for improvement. * Collaborate with the People Development Team to optimize onboarding and offboarding processes. * Manage the end-to-end ticketing system and Jira workspaces to track long-term projects, optimize productivity, and deliver appropriate solutions while consistently meeting SLAs. * Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population. * Ability to travel 10–15% to provide onsite support for Tech and Sales collaboration weeks, including managing AV setups and ensuring office tech is fully prepared and optimized. * Own the IT procurement and asset lifecycle, managing hardware inventory, computer refresh cycles, and sustainable e-waste processes in collaboration with Finance. * Lead process improvements and efficiency initiatives within IT Operations, managing competing priorities with full task ownership to anticipate next steps, bridge operational gaps, and elevate the customer experience. * Own the team's documentation lifecycle, maintaining internal playbooks and standard operating procedures (SOPs) while creating self-serve documentation and training resources for end-users. * Other duties as assigned (< 10%), for example: * Providing technical leadership for office relocations * Managing contractors * 2nd-line support as needed for capacity or time off coverage Minimum Qualifications: * Ability to work in our Santa Monica office multiple days a week. * Minimum of 6 years of experience in a technical support role, 2 years people management. * Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology * Strong critical thinking approach and the ability to mentor the team in the same direction * Experience providing technical support remotely and in-person * Experience in IT procurement, vendor management, and contract negotiation. * Team management experience - objective evaluation, performance management * Ability to support and maintain audiovisual (AV) systems and Zoom Rooms * Working knowledge of Google Workspace and Microsoft 365 administration * Familiarity with Okta, Active Directory, and user access management * Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention Preferred Qualifications: * Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry. * Customer service-oriented with rigorous documentation and problem-solving attitude. * Team development experience - identifying competency gaps and addressing through training and mentorship. * Networking experience - DNS, wireless networking, home office troubleshooting. * Software as a Service administration experience - authentication, license management. * Contractor management experience. As part of our team you’ll enjoy: * Competitive compensation * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan  The US base salary range for this full-time position is $125,000-$160,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. #LI-DA1 ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.   STAFF PRODUCT MARKETING MANAGER, PRIVILEGED ACCESS MANAGEMENT GET TO KNOW OKTA Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.  Join our team! We’re building a world where identity belongs to you. ABOUT THE ROLE We are looking for a Staff Product Marketing Manager to join our team and lead go-to-market strategy, positioning, and adoption for Okta Privileged Access. This is a strategic, high-impact role for a seasoned PMM who thrives at the intersection of product, customer, strategy, and marketing.  The ideal candidate will be able to take complex security concepts and turn them into compelling stories for a variety of audiences and personas. They will need to balance diverse inputs from stakeholders, market insights, competitive trends and customer needs to formulate a crystal clear POV that can translate into differentiated positioning.  What you’ll be doing Scale the PAM transformation narrative: Contribute to Okta's strategic narrative for privileged access by crafting compelling positioning that moves the market from seeing PAM as a legacy security checkbox to seeing it as a modern, cloud-native enabler of Zero Trust Create differentiated messaging: Develop frameworks, slides, press releases, and other high-impact deliverables that articulate the product's value proposition for sales, customers, and analysts Drive inbound product marketing: Serve as a critical partner to Product Management by connecting market opportunities to roadmap decisions. Use market insights and competitive analysis to influence and shape the future direction of Okta Privileged Access Deliver strategic market insights: Establish a framework for analyzing PAM market trends, competitive dynamics, and customer friction points, ensuring actionable insights are delivered back to product and GTM teams Orchestrate high-impact launches: Lead GTM execution for PAM features and products, ensuring cross-functional alignment and that every launch delivers on strategic growth goals Establish the blueprint for success: Identify how leading organizations use Okta Privileged Access to modernize their security posture and distill these success stories into repeatable blueprints that help prospects realize full value from the platform Partner with marketing: Ensure the PAM narrative is integrated into campaigns and demand generation programs, enabling the field to target the right buyers and influencers effectively WHAT YOU’LL BRING TO THE ROLE * 8+ years experience as a product marketer in cybersecurity or identity management, preferably in the PAM space * Proven track record of marketing to a highly technical audience. You must be comfortable working with and marketing to technical buyers within enterprises. * Proven track record of creating product and/or solutions-specific messaging and content * Strong written and verbal communication and presentation skills * Project management skills, can manage multiple priorities in a dynamic environment * Leadership skills, with the ability to influence stakeholders. * Proven ability to drive programs from initiation to success. * Experience conducting customer interviews and being the “voice of the customer” (P22009_3496841) The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $165,000—$226,000 USD Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.    The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $147,000—$202,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $128,000—$176,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Discord

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. We are looking for an experienced Senior Enterprise Security Engineer reporting to the Engineering Manager of Enterprise Security. In this role, you will implement and maintain Discord’s enterprise environment, with a sharp focus on security and privacy. Are you passionate about balancing strong security with seamless operations? We’d love to meet you. We’re looking for someone who brings strong technical skills and genuinely cares about protecting data and keeping systems secure. If you love solving challenging security problems, get energized by learning new things, and want to help make Discord even better, come join our security team on this journey. What You'll Be Doing * Design and implement security measures to protect company data from unauthorized access, disclosure, and misuse. * Partner closely with the Detection & Response team to maintain full visibility into enterprise access, networks, and devices. * Deploy and manage security tools across Discord's corporate infrastructure. * Establish security standards that provide strong protection while enabling smooth workflows. * Develop and deliver security awareness training for employees. * Shape and enforce Discord's IT and security policies. * Build secure, sustainable environments using modern principles like "secure by design" and “zero-trust” network architecture, without relying on traditional VPN setups. * Foster a security-conscious culture by guiding employees on data protection best practices. * Partner cross-functionally with IT, Engineering, Workplace, and other teams to achieve security objectives What you should have * 3+ years of experience in an Enterprise Security role as a senior individual contributor or lead. * 3+ years of experience programming in at least one general purpose programming language (e.g., Python, Go, Rust). * Experience securing, monitoring, and managing Identity and Access Management systems (we use Okta, Kolide, Teleport, and Cloudflare Access). * Deep understanding of data security in enterprise environments. * Experience working in “zero-trust” network architecture environments. * Experience deploying and managing Mobile Device Management, Endpoint Detection and Response, and device trust tooling. * Knowledge and practical application of IT security best practices. * A great sense of empathy. Bonus Points * Experience working with SIEMs (we use Panther) * Hands on experience with Google Cloud. * Hands on experience with Cloudflare. * Hands-on experience managing a primarily macOS and ChromeOS environment with a smaller Windows footprint. We used Jamf & Intune for our endpoint management and Crowdstrike & Jamf for endpoint detections and response (EDR). The US base salary range for this full-time position is $196,000 to $220,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord?  Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know. Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

Mongodb

ROLE OVERVIEW & EXECUTIVE IMPACT Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automations are designed to make the executive's digital experience more fluid and efficient without losing the personal touch of white-glove service. Because this is Phase 1, there is no long-established runbook to follow on day one — you will be building the playbook in parallel with live operations. Success in this role requires a blend of technical mastery, discreet judgment, disciplined execution inside a shared team workflow, and the composure to manage complex resolutions while maintaining absolute executive trust. This role can be based out of our Palo Alto office. KEY RESPONSIBILITIES Everything in this role is confidential and governed by the company NDA. You will regularly handle material non-public information, executive personal data, and sensitive business context — work accordingly, by default, without exception. 1. Single-DRI Ownership & Proactive Engagement * Maintain full accountability for the digital experience. Act as the primary Directly Responsible Individual (DRI) for designated executives in the US West/NORAM region, providing global assistance as needed. This encompasses everything from initial pre-onboarding configurations to ongoing daily troubleshooting, event coordination, and travel support * Build the relationships. Cultivate and manage key partnerships. Foster strong, reliable connections throughout the executive support circle, including the leader themselves, their Executive Assistant (your primary daily collaborator), the Chief of Staff, and the Customer Advocacy/Office of the CEO teams. Approach every engagement with professional executive presence, characterized by composure, sound judgment, and absolute discretion * Stay ahead of needs. Run regular check-ins on pain points, preferences, and upcoming needs; maintain each executive's event and travel calendar and reach out ahead of every key event and trip * Communicate progress with transparency. Keep every project you lead updated with an accurate status—On Track, At Risk, or Blocked—and alert your manager to scheduling concerns before deadlines pass. Monitor and report on weekly KPIs to ensure elite service levels for MTTR, FTTR, and CSAT 2. Pre-Day-1 Onboarding & Provisioning (DRI-owned) Executive onboarding does not run on the standard automated flow. You own it from offer-accept so everything is ready before the executive's first day: * Intake & assignment. Act on the same-business-day executive flag from Recruiting/HR; pick up the DRI assignment immediately * Stakeholder coordination. Two weeks before Day 1, connect with the EA / Chief of Staff to capture device and setup preferences and align on first-week needs * Onboarding execution and readiness. You are responsible for ensuring all hardware is fully configured and delivered three business days before the start date, with all essential applications assigned prior to Day 1 * Confidentiality Protocol for Sensitive Hiring. For onboardings designated as confidential, implement supplementary title-masking and profile-concealment measures in addition to the primary DRI-led workflow—augmenting existing procedures rather than substituting them. As a general principle, handle all role-related data as inherently sensitive and confidential, strictly adhering to company NDA requirements 3. White-Glove Incident Response & Escalation * Top-tier executive hotline. Carry a monitored cell phone reachable by direct call or text for the most critical issues affecting the CEO and top executives — a path that bypasses the ticket queue so senior leaders always reach an immediate human * PagerDuty on-call. Participate in the global VIP after-hours/weekend rotation; acknowledge, apply workarounds, escalate per the VIP matrix, and coordinate with NYC/EMEA counterparts * World Class Handoffs. Hand non-VIP elements to regional L2/IT with clear diagnostic notes while retaining ownership of any executive-impacting thread. Follow the 24/7 handoff standard — APAC → EMEA → AMERICAS — passing overnight incidents, in-flight tickets, and open risks at every shift boundary so coverage never drops and customers feel the continuity 4. Proactive Care, Stability & Event / All Hands Support * Device health & stability. Maintain continuous, not just monthly, health checks across executive laptops, backup and mobile devices, and conferencing apps. Verify OS, security tooling, collaboration apps, and certificates ahead of every key event or trip — every environment gets a precheck before use, on an ongoing runbook basis, not a periodic one * High-stakes events. Own technical prep for West Coast Board meetings, earnings calls, All Hands, and customer keynotes — with both a production DRI and an overall DRI assigned in advance * Internal Comms partnership. Support run-of-show adherence and timing, slide advancement and content playback, panelist confirmation, speaker tech checks, and backup plans * AV partnership & room expertise. Maintain deep knowledge of executive rooms (Zoom Rooms, Teams rooms, QSYS / DSPs, control systems, cameras, microphones); partner with AV Engineering for backstage live support and to remediate recurring room issues * Mobile & connectivity. Keep executives connected with a redundant mobile setup — company device or eSIM redundant line, Verizon primary with T-Mobile backup — and apply carrier port-freeze / device-locked eSIM controls * Travel readiness. Prepare travel briefs (devices, adapters, connectivity, security, backup options) and issue the executive travel kit, especially for customer-facing trips * Global device logistics. Maintain visibility into loaner / depot stock for your region so a failed executive device can be replaced same-day, not only pre-staged in advance 5. Operating Rigor, Communication & Escalation Discipline This role carries real autonomy, which only works if it's paired with disciplined execution and clear, professional communication. You will be expected to: * Work inside a structured ticketing system (Jira or similar): every item you own has a stated owner, estimate, and written definition of done before it starts; if either is missing, flag it at planning rather than mid-execution * Scope before you escalate. When handed a new or ambiguous problem, take time to scope it and propose a path forward, bringing a specific blocker or decision point rather than an open-ended question * Engage with existing documentation first. When a colleague provides a runbook, guide, or process doc, work through it directly before requesting a walkthrough; if it has a gap, name the specific gap * Keep escalation channels appropriate. Raise blockers, missed commitments, or interpersonal friction with your manager directly, in a 1:1 or DM. Cross-functional and senior-stakeholder channels stay short, action-forward, and focused on what you're doing next — not on what hasn't happened yet * Surface capacity and coverage risk with data. Because this program is intentionally single-threaded per executive, proactively flags when workload, backup depth, or on-call load is approaching a breaking point, rather than absorbing it silently SUCCESS MEASURES & EXPECTATIONS Pillar 1 — Single-DRI Ownership * Zero escalations above this role, with consistent MTTR/FTTR/CSAT reporting and flat-to-up CSAT * Standing cadence with every M3 exec/EA, including at least one documented proactive save Pillar 2 — Onboarding & Provisioning * 100% of hardware delivered 3+ business days pre-start with zero Day 1 entitlement gaps * Onboarding runbook proven usable by another team member independently, including a clean confidentiality-protocol execution on a sensitive hire Pillar 3 — Incident Response & Escalation * Zero missed PagerDuty acknowledgments, clean NYC/EMEA handoffs, and executive hotline response consistently on target * Measurable drop in repeat incidents tied to the same root cause Pillar 4 — Events & Proactive Device Care * Named DRI for every Board meeting, earnings call, and All Hands — no last-minute scrambles * Logged device precheck cadence with zero exec travel connectivity failures, including one same-day loaner save under pressure Pillar 5 — Operating Rigor & Communication * Every ticket has owner, estimate, and DOD at kickoff, and escalations arrive with a decision point rather than an open-ended ask * At least one proactive capacity/coverage risk flagged with data, with status reports trusted at face value Phase 2 Readiness * Playbooks and escalation matrix documented well enough to hand off without a rebuild, backed by a data-driven POV on what scales * At least one AI/automation initiative with measurable toil reduction and one single-point-of-failure risk named and partially mitigated CANDIDATE PROFILE Category Aptitude Attitude Experience 5+ years in IT end-user support, service desk, or field support; 2+ years supporting senior leaders, executives, or VIP stakeholders Comfortable operating in high-touch, high-pressure environments with discretion Platform & Tooling Strong fluency in macOS, Windows, Google Workspace and/or Microsoft 365, and modern endpoint management Willingness to stay current across multiple platforms and adapt as tools evolve Troubleshooting Proven ability to resolve complex, end-to-end issues across devices, networks, identity, and collaboration tools Sound judgment for making practical tradeoffs under time pressure; calm under ambiguity Collaboration, AV & Live Events Hands-on experience with Zoom, Zoom Rooms, Teams, meeting room systems, and AV components (cameras, mics, DSPs, control panels) Composure and quick thinking during live, high-visibility events (All Hands, run-of-show) Training & Communication Exceptional written and verbal communication skills; ability to translate technical workflows for non-technical users Patience and empathy when tailoring communication for an EA or executive audience AI & Automation Demonstrated use of AI/automation (agent-assist, virtual agents, scripting) to reduce manual toil Curiosity and initiative to identify automation opportunities; judgment to know when human touch is needed Process Discipline Comfortable working within Jira or similar structured ticket/sprint systems; skilled at scoping and writing definitions of done Proactive in flagging risk early rather than late Executive-Grade Communication & Escalation Skilled at concise, action-forward, owner-forward communication with senior stakeholders Discipline to escalate through the right channel rather than airing issues in shared threads Customer Mindset & Discretion Experience handling sensitive information and NDA/MNPI-level confidentiality Empathetic, patient, and service-oriented under demanding schedules General Fit Broad technical aptitude across all categories above Passion, self-driven learning, staying ahead of tech trends, strong attention to detail PREFERRED * Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership * Familiarity with Okta, JAMF, Meraki, Confluence, Jira, Slack, and monitoring/alerting tooling (PagerDuty, Utelogy, Zoom dashboards) * Experience partnering with AV Engineering, Workplace/Facilities, Internal Comms, and InfoSec to deliver high-quality live events and executive protection * Hands-on experience with AI agent-assist tooling, virtual agents, or digital-employee-experience (DEX) platforms, and comfort with light scripting (Python, PowerShell, or workflow tools) to reduce repetitive manual tasks) * Experience operating in a role without an established runbook or a predecessor, where playbooks are being built in parallel with live operations ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 2273487652 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $64,000—$127,000 USD

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our Account Recovery team plays a critical role in protecting customer accounts while delivering exceptional customer experiences. As an Account Recovery Agent, you'll help customers securely regain access to their accounts by managing sensitive recovery requests, conducting identity verification, investigating account access issues, and making sound security decisions. This role requires a customer-first mindset, strong attention to detail, and a commitment to balancing security with a seamless support experience. A day in the life (Responsibilities)  * Own end-to-end resolution of customer account recovery requests, including Multi-Factor Authentication (MFA) resets, verified phone number and OTP resets, email address changes, and account access recovery. * Perform identity and authority verification by following established security protocols before making any account changes. * Investigate account access issues by reviewing account history, login activity, and available internal data to identify potential fraud or unauthorized access attempts. * Apply sound judgment to approve, deny, or escalate recovery requests based on established verification standards and security guidelines. * Support customers across multiple communication channels, including inbound and outbound phone calls, email, and case-based workflows. * Communicate clearly and empathetically during sensitive customer interactions while maintaining security requirements and setting appropriate expectations. * Accurately document investigation findings, verification steps, decisions, and customer interactions to ensure audit-ready case records. * Prioritize and manage workload effectively while meeting quality, compliance, productivity, and service level objectives. * Collaborate closely with cross-functional teams, including Customer Support, Fraud Operations, Trust & Safety, Identity & Access Management, Payroll, and Security, to resolve complex customer cases. * Identify opportunities to improve operational processes while maintaining strong security controls and an exceptional customer experience. What you'll need to thrive (Requirements) * Bachelor's degree in any discipline or equivalent professional experience. * 1–3 years of experience in Customer Support, Fraud Operations, Trust & Safety, Risk Operations, Account Security, Technical Support, or similar operational roles. * Experience handling sensitive customer interactions while maintaining professionalism and empathy. * Strong investigative and analytical skills with the ability to make informed decisions using available information. * Excellent written and verbal communication skills with a customer-first mindset. * High attention to detail and the ability to consistently follow structured processes and security procedures. * Experience working with CRM or case management platforms such as Salesforce, Zendesk, or similar tools. * Ability to manage multiple priorities in a fast-paced operational environment while meeting quality and SLA expectations. * Demonstrated integrity and discretion when handling sensitive customer information and personally identifiable information (PII). * Flexibility to work rotating shifts starting 7:30 PM IST, including evenings, weekends, and holidays, to support customers in standard U.S. hours. What will help you stand out (Nonessential Skills/Nice to Haves) * Experience in fraud prevention, account takeover investigations, identity verification, or cybersecurity support. * Familiarity with authentication and identity management concepts, including Multi-Factor Authentication (MFA), account recovery, and access management. * Experience supporting SaaS, fintech, banking, e-commerce, telecommunications, or other security-focused environments. * Experience using tools such as Salesforce, Splunk, Persona, Okta, Duo, Authy, or similar authentication and investigation platforms. * Knowledge of risk assessment, fraud detection, or trust and safety operations. * Continuous improvement mindset with the ability to identify opportunities to enhance operational efficiency and customer experience. * Ability to navigate ambiguity while balancing customer needs with security and compliance requirements. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.