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GAQ327R188 Mission Databricks’ Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world-class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands-on, end-to-end administration of Datbricks’s global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail-oriented, and resourceful. Responsibilities: * Administer the company’s equity plans for all employees globally. * Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. * Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. * Provide a superior level of customer service to employees, management, and others. * Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. * Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. * Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. * Understand and have working knowledge and experience in the application of accounting rules associated with stock-based compensation (ASC-718). * Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. * Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction’s rules and regulations. * Prepare custom reports and reconciliations to assist in the review of equity and transaction data. * Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. * Perform other duties and ad hoc requests as requested. * Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications * 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor’s degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. * Strong working knowledge of stock plans and various equity award types. * General understanding of equity taxation. * An expert in the use of Shareworks and Excel (pivot tables, V-lookups). * Track record of effectively collaborating with cross-functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). * Demonstrated experience working directly with Shareworks and other major third-party equity software systems and brokerage firms. * Workday experience. * Demonstrated analytical abilities and Excel skills. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Shift Requirement: The hours for this part-time position are from either 9am - 5pm or 11am - 7pm. We ask that team members be available to work 7 days a week; Weekends are required. Unlock Your Earning Potential! Unlock Your Earning Potential! We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $22-$24 Starting Pay: $22/hr At 3 Months: $22.50/hr At 6 Months: $23/hr In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc. Time Off & Work-Life Balance: Generous paid time off (7.5 days) Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. Who You Are: Passionate about providing exceptional customer service. Detail-oriented and organized, with a strong sense of ownership and accountability. Excellent communicator, both in-person and digitally. Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. Key Responsibilities: In-Showroom Customer Experience Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and postsale follow-up. Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. Finalize vehicle selection and support order placement from dealership inventory or online platforms. Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. Customer nurture and sales support Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action oriented customer support Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions. Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control. Guide customers through the Carvana New Car pickup and STC drop-off processes Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR. Post-Sale Relationship Management Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries). Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships. Inventory & Lot Management Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors. Regularly review and scan inventory to ensure high quality and accurate location tracking. General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance,and squat 3 Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy. WHAT'S EXCITING ABOUT THE ROLE The Key Custodian plays a critical role in Verifone's secure key management operations. Working alongside a partner in a controlled, secure environment, this individual is responsible for the accurate generation and handling of cryptographic keys and payloads that underpin the security of payment systems used by merchants and financial institutions around the world. This role is well suited for someone who is highly detail-oriented, takes pride in following precise procedures, and understands the importance of accuracy and integrity in a security-sensitive environment. This is a swing shift position (Monday through Friday, 11:00am to 7:30pm PST, in our Rocklin, CA office). RESPONSIBILITIES * Generate warranty keys, key payloads, and related outputs using PC-based tools within a secure, partnered environment * Handle key parts in strict accordance with established security procedures, including cross-signing keys * Use PC-based tools to identify and process transactions stuck on terminals, ensuring timely resolution * Accurately maintain logs of all daily activities, ensuring records are complete, current, and audit-ready * Adhere to all security and compliance protocols governing access, handling, and documentation within the secure room * Track daily tasks and document updates using Jira Cloud * Collaborate closely with a partner during all key operations, following dual-control procedures at all times QUALIFICATIONS * Collaborative team player; comfortable working in a partnered, secure environment where dual-control procedures are required * Proficient in Microsoft Office Suite and Teams; comfortable with day-to-day PC use * Detail-oriented and analytical; able to follow and enforce strict procedures with a high degree of accuracy * Clear, professional communicator with internal and external stakeholders, including those with technical backgrounds * Able to learn and use Jira Cloud for tracking daily tasks and documenting updates * Basic interest in AI tools (e.g. Claude, Copilot, ChatGPT, Gemini) to improve workflow efficiency * Prior experience in a secure operations, key management, or payments environment is a plus but not required OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Shift Requirement: The hours for this part-time position are from either 9am - 5pm or 11am - 7pm. We ask that team members be available to work 7 days a week; Weekends are required. Unlock Your Earning Potential! Unlock Your Earning Potential! We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $22-$24 Starting Pay: $22/hr At 3 Months: $22.50/hr At 6 Months: $23/hr In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc. Time Off & Work-Life Balance: Generous paid time off (7.5 days) Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. Who You Are: Passionate about providing exceptional customer service. Detail-oriented and organized, with a strong sense of ownership and accountability. Excellent communicator, both in-person and digitally. Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. Key Responsibilities: In-Showroom Customer Experience Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and postsale follow-up. Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. Finalize vehicle selection and support order placement from dealership inventory or online platforms. Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. Customer nurture and sales support Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action oriented customer support Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions. Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control. Guide customers through the Carvana New Car pickup and STC drop-off processes Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR. Post-Sale Relationship Management Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries). Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships. Inventory & Lot Management Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors. Regularly review and scan inventory to ensure high quality and accurate location tracking. General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance,and squat 3 Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: This role requires an 8-hour shift between 11:00am and 9:00pm, Monday through Saturday, with rotating days off per week. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: * Pay Range: $19.00-$21.00 hourly * Starting Pay: $19.00/hr * At 3 Months: $19.50/hr * At 6 Months: $20.00/hr In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: * Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons * Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. * Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. * Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) * Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! * Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! * Professional Development: Extensive internal growth and professional development opportunities * And more! About the Role: As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Dallas showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. Who You Are: * Passionate about providing exceptional customer service. * Detail-oriented and organized, with a strong sense of ownership and accountability. * Excellent communicator, both in-person and digitally. * Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. Key Responsibilities: IN-SHOWROOM CUSTOMER EXPERIENCE * Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up. * Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. * Finalize vehicle selection and support order placement from dealership inventory or online platforms. * Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. CUSTOMER NURTURE AND SALES SUPPORT * Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support * Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions. * Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control. * Guide customers through the Carvana New Car pickup and STC drop-off processes * Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR. POST-SALE RELATIONSHIP MANAGEMENT * Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries). * Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships. INVENTORY & LOT MANAGEMENT * Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors. Regularly review and scan inventory to ensure high quality and accurate location tracking. LEGAL STUFF This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: This role requires an 8-hour shift between 11:00am and 9:00pm, Monday through Saturday, with rotating days off per week. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: * Pay Range: $19.00-$21.00 hourly * Starting Pay: $19.00/hr * At 3 Months: $19.50/hr * At 6 Months: $20.00/hr In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: * Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons * Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. * Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. * Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) * Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! * Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! * Professional Development: Extensive internal growth and professional development opportunities * And more! About the Role: As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Dallas showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. Who You Are: * Passionate about providing exceptional customer service. * Detail-oriented and organized, with a strong sense of ownership and accountability. * Excellent communicator, both in-person and digitally. * Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. Key Responsibilities: IN-SHOWROOM CUSTOMER EXPERIENCE * Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up. * Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. * Finalize vehicle selection and support order placement from dealership inventory or online platforms. * Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. CUSTOMER NURTURE AND SALES SUPPORT * Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support * Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions. * Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control. * Guide customers through the Carvana New Car pickup and STC drop-off processes * Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR. POST-SALE RELATIONSHIP MANAGEMENT * Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries). * Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships. INVENTORY & LOT MANAGEMENT * Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors. Regularly review and scan inventory to ensure high quality and accurate location tracking. LEGAL STUFF This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Shift Requirement: The hours for this part-time position are from either 9am - 5pm or 11am - 7pm. We ask that team members be available to work 7 days a week; Weekends are required. Unlock Your Earning Potential! Unlock Your Earning Potential! We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $22-$24 Starting Pay: $22/hr At 3 Months: $22.50/hr At 6 Months: $23/hr In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc. Time Off & Work-Life Balance: Generous paid time off (7.5 days) Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. Who You Are: Passionate about providing exceptional customer service. Detail-oriented and organized, with a strong sense of ownership and accountability. Excellent communicator, both in-person and digitally. Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. Key Responsibilities: In-Showroom Customer Experience Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and postsale follow-up. Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. Finalize vehicle selection and support order placement from dealership inventory or online platforms. Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. Customer nurture and sales support Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful actionoriented customer support Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions. Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control. Guide customers through the Carvana New Car pickup and STC drop-off processes Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR. Post-Sale Relationship Management Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries). Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships. Inventory & Lot Management: Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors. Regularly review and scan inventory to ensure high quality and accurate location tracking. General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat 3 Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
Sales Support Representative Hönö | Berg Propulsion About Berg Propulsion Since 1912, Berg Propulsion has been developing technology that drives the global maritime industry forward. From our origins as a Swedish shipyard, we have grown into an international leader in marine propulsion systems, delivering propellers, thrusters, control systems, and hybrid-electric solutions to customers around the world. Our vision is to make global shipping safer and more sustainable. Through innovation, technical expertise, and close collaboration with our customers, we develop solutions that reduce environmental impact while delivering outstanding performance and operational reliability. At our headquarters in Hönö, you'll find a collaborative and welcoming work environment with short decision-making paths, high engagement, and a strong team spirit. Here, cutting-edge technology is combined with the genuine Berg culture—where collaboration, accountability, and continuous development are at the heart of everything we do. Are You Our Next Sales Support Representative? We are currently looking for two new colleagues to join our Sales Support team. As part of our team, you will play a key role in supporting the operational backbone of our aftermarket business. This position is ideal for someone who enjoys coordinating multiple tasks, thrives in a structured environment, and is energized by collaborating with others to ensure a smooth and efficient order process. You will join a highly skilled and committed team known for its positive attitude and strong sense of collaboration. We support one another, share knowledge, and work together to find solutions—even when the pace is high. The Role As a Sales Support Representative, you will be responsible for ensuring that customer orders are handled efficiently and with a high level of quality—from handover by the Sales team through delivery and invoicing. You will act as a central point of coordination between several internal departments, ensuring that accurate information is maintained in our systems, deliveries are monitored, and any deviations are managed in a structured manner. The role is primarily an internal support function with many cross-functional contacts throughout the organization. We are also in an exciting phase of development, implementing new ways of working and improving our processes. Therefore, we are looking for someone who enjoys contributing ideas and sees continuous improvement as a natural part of everyday work. Key Responsibilities In this role, you will be responsible for: Ensuring an efficient order flow from handover through delivery and invoicing. Registering and administering customer orders in the ERP system. Managing price adjustments and updating item master data. Monitoring deliveries and handling deviations. Coordinating daily activities with Production, Purchasing, Logistics, and other internal departments. Managing returns and warranty claims. Ensuring that information and documentation in our systems is accurate and up to date. You will have the authority to prioritize and reschedule orders, manage price updates, determine lead times in collaboration with the business, and independently handle standardized warranty and claims processes. QualificationsRequired Upper secondary school diploma or equivalent. Preferred Post-secondary education in Engineering, Logistics, Business Administration, Finance, or a related field. Experience & Skills We believe you have: Experience in Sales Support, After Sales, Order Management, or a similar coordination role. Experience working with ERP systems and other business administration systems. Excellent communication skills in both Swedish and English, spoken and written. Preferred Experience working in a B2B environment. Knowledge of spare parts, service processes, or technical products. Personal Qualities We place great emphasis on your personal qualities and believe you recognize yourself in the following: Communicative – You build strong relationships, communicate clearly, and establish trust. Structured and Detail-Oriented – You work methodically, stay organized, and maintain a high level of quality. Service-Minded – You naturally enjoy supporting others and delivering excellent service. Solution-Oriented – You focus on opportunities and find effective solutions to challenges. Responsible and Proactive – You take ownership of your work, drive tasks forward, and actively contribute to improvements. Why Join Berg Propulsion? At Berg Propulsion, you'll become part of a company where people enjoy their work and have the opportunity to grow. We offer a workplace by the sea, short decision-making paths, and a culture built on collaboration, support, and shared success. You will have a manager who leads with trust, encourages initiative, and supports your professional development as you grow in your role. To give you the best possible start, we provide a well-structured onboarding program. You will begin by learning about our products in our production environment before gradually being introduced to our systems, processes, and ways of working. We Look Forward to Receiving Your Application! During the summer holiday period, our recruitment process will be temporarily paused. This means we will not begin reviewing applications or conducting interviews until after the summer. We will review all applications and contact selected candidates as soon as the recruitment process resumes. Thank you for your patience. We wish you a wonderful summer and look forward to receiving your application! Contact Azaro Dominguez ✉ azaro.dominguez@bergpropulsion.com
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position We're looking for a Service Advisor to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you. What you’ll be doing * Greet customers in a friendly and professional manner upon arrival. * Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs). * Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history. * Provide accurate cost and time estimates for service work. * Maintain constant communication with customers regarding repair status, additional recommendations, and any delays. * Coordinate with technicians, parts department, and service manager to ensure timely completion of work. * Ensure all warranty and manufacturer processes are followed correctly. * Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed. * Follow up post-service to ensure customer satisfaction and encourage survey completion. What you should have * 3+ years of experience in a Customer facing role * Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop. * Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus. * Excellent customer service, communication and time management skills. * Ability to work in a fast-paced, team-oriented environment. * Strong organizational and multitasking abilities while maintaining high standards. * Proficiency with dealership DMS (Tekion) and scheduling software. * Valid driver’s license and clean driving record. What we’ll offer in return * Full-Time Position with a competitive hourly wage * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * A clean driving record * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be required to work overtime and weekends. * Frequent standing and sitting with varying periods of each * May at times require working different shifts Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position We're looking for a Service Advisor to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you. What you’ll be doing * Greet customers in a friendly and professional manner upon arrival. * Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs). * Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history. * Provide accurate cost and time estimates for service work. * Maintain constant communication with customers regarding repair status, additional recommendations, and any delays. * Coordinate with technicians, parts department, and service manager to ensure timely completion of work. * Ensure all warranty and manufacturer processes are followed correctly. * Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed. * Follow up post-service to ensure customer satisfaction and encourage survey completion. What you should have * 3+ years of experience in a Customer facing role * Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop. * Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus. * Excellent customer service, communication and time management skills. * Ability to work in a fast-paced, team-oriented environment. * Strong organizational and multitasking abilities while maintaining high standards. * Proficiency with dealership DMS (Tekion) and scheduling software. * Valid driver’s license and clean driving record. What we’ll offer in return * Full-Time Position with a competitive hourly wage * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * A clean driving record * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be required to work overtime and weekends. * Frequent standing and sitting with varying periods of each * May at times require working different shifts Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership’s service & parts businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 50 associates and managers, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership. What you’ll be doing Management – Service & Parts Operations * Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets. * Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets. * Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). * Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput. * Monitor warranty processes to ensure compliance and maximize claim recovery. * Continuously improve customer experience, speed of service, and first-time fix rate. Facilities – Dealership Maintenance & Compliance * Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards. * Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments. * Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage. * Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. Relationship – OEM & Brand Alignment * Serve as primary liaison with OEM representatives across service, parts, and facility compliance. * Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. * Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. * Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives. * Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. People Leadership & Development * Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions. * Establish and oversee training, certification, and career progression programs for associates at all levels. * Deliver competency-based feedback and performance reviews to drive accountability and growth. * Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution. * Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. Continuous Improvement * Identify and prioritize opportunities for process and performance improvement across fixed operations. * Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience. * Hold teams accountable for measurable results from continuous improvement efforts. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership’s service & parts businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 50 associates and managers, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership. What you’ll be doing Management – Service & Parts Operations * Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets. * Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets. * Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). * Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput. * Monitor warranty processes to ensure compliance and maximize claim recovery. * Continuously improve customer experience, speed of service, and first-time fix rate. Facilities – Dealership Maintenance & Compliance * Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards. * Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments. * Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage. * Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. Relationship – OEM & Brand Alignment * Serve as primary liaison with OEM representatives across service, parts, and facility compliance. * Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. * Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. * Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives. * Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. People Leadership & Development * Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions. * Establish and oversee training, certification, and career progression programs for associates at all levels. * Deliver competency-based feedback and performance reviews to drive accountability and growth. * Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution. * Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. Continuous Improvement * Identify and prioritize opportunities for process and performance improvement across fixed operations. * Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience. * Hold teams accountable for measurable results from continuous improvement efforts. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! Carvana Chrysler Dodge Jeep Ram of Dallas Texas is a factory-authorized Stellantis dealership adding an experienced Tech III to our shop. We are a full-service repair facility performing engine, transmission, diesel, drivability, warranty and electrical repairs — not just maintenance work. This is a true dealership service department handling customer-pay and warranty repairs, recalls, and module programming. This is not a recon or inspection facility. What you’ll be doing • Diagnose customer concerns and perform proper repairs • Engine and powertrain repairs • Transmission repairs • Diesel (Cummins) repairs • Warranty and recall repairs • Check engine and drivability diagnostics • Module programming and software updates using wiTECH • Communicate repair findings to advisors using digital inspections and video • Follow factory repair procedures and service information What you should have • Dealership technician experience preferred (CDJR strongly preferred) • Phase 3 Certified Stellantis technician • Ability to perform main line repairs and diagnostics • Comfortable using factory scan tools and service information • Ability to diagnose before replacing parts • Strong work ethic and team attitude • Valid driver’s license • ASE certifications not required Shop environment • Steady service traffic and consistent workflow • Mix of customer-pay and warranty work • Advisors and management support proper diagnostics • Parts department support for quick turnaround • Leadership involved daily in dispatch and approvals • Stable technician team Compensation & Opportunity • Flat-rate pay with strong hours opportunity • Top pay offered for the right technician • Factory training and certification through Stellantis • Career path to master technician and future shop leadership roles Why technicians choose us Our dealership offers steady work without the chaos of large metro stores. Our goal is simple — support our technicians so they can diagnose correctly, flag hours, and build a long-term career. What we’ll offer in return * Full-Time Position with a competitive flat rate * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country * Backed by Carvana, recognized on the 2026 Forbes America’s Best Large Employers list * Growth opportunities Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * Frequent standing and sitting with varying periods of each * May at times require working different shifts * Lift up to 60 pounds frequently * Walk up to three miles each day Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are looking for Stellantis Phase 3 Certified Technician, and we’re ready to invest in your expertise from Day 1. * $10,000 Sign-On Bonus: Fully certified Phase 3 Techs receive a $10k payout structured over your first 6 months * Market-Leading Pay: Competitive flat-rate pay + guaranteed hours * Elite Shop Culture: Work with a team that respects your diagnostic skills and provides the volume you need to turn hours About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! Carvana Chrysler Dodge Jeep Ram of Dallas Texas is a factory-authorized Stellantis dealership adding an experienced Tech III to our shop. We are a full-service repair facility performing engine, transmission, diesel, drivability, warranty and electrical repairs — not just maintenance work. This is a true dealership service department handling customer-pay and warranty repairs, recalls, and module programming. This is not a recon or inspection facility. What you’ll be doing • Diagnose customer concerns and perform proper repairs • Engine and powertrain repairs • Transmission repairs • Diesel (Cummins) repairs • Warranty and recall repairs • Check engine and drivability diagnostics • Module programming and software updates using wiTECH • Communicate repair findings to advisors using digital inspections and video • Follow factory repair procedures and service information What you should have • Dealership technician experience preferred (CDJR strongly preferred) • Phase 3 Certified Stellantis technician • Ability to perform main line repairs and diagnostics • Comfortable using factory scan tools and service information • Ability to diagnose before replacing parts • Strong work ethic and team attitude • Valid driver’s license • ASE certifications not required Shop environment • Steady service traffic and consistent workflow • Mix of customer-pay and warranty work • Advisors and management support proper diagnostics • Parts department support for quick turnaround • Leadership involved daily in dispatch and approvals • Stable technician team Compensation & Opportunity • Flat-rate pay with strong hours opportunity • Top pay offered for the right technician • Factory training and certification through Stellantis • Career path to master technician and future shop leadership roles Why technicians choose us Our dealership offers steady work without the chaos of large metro stores. Our goal is simple — support our technicians so they can diagnose correctly, flag hours, and build a long-term career. What we’ll offer in return * Full-Time Position with a competitive flat rate * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country * Backed by Carvana, recognized on the 2026 Forbes America’s Best Large Employers list * Growth opportunities Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * Frequent standing and sitting with varying periods of each * May at times require working different shifts * Lift up to 60 pounds frequently * Walk up to three miles each day Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without
Overview As a Data Center Inventory & Asset Technician (DIAT) within Microsoft’s Cloud Operations & Innovation (CO+I) organisation, you will play a critical role in supporting the inventory, logistics, and asset management processes that keep our datacentres running efficiently. In this hands-on role, you will conduct inventory audits, manage inbound and outbound shipments, coordinate vendor access and security escorts, process warranty returns, and maintain accurate asset records. You will gain valuable experience in inventory management, logistics operations, warranty administration, and data-bearing device destruction while building a career within Microsoft’s global cloud infrastructure business. This position is site-based. As public transport options are limited, personal transportation is recommended. CO+I is the organisation that powers Microsoft’s cloud services, including Azure, Office 365, Bing, Xbox, and OneDrive. Our teams deliver the foundational infrastructure that supports millions of customers worldwide while benefiting from ongoing training, professional certifications, career development programmes, and growth opportunities. Microsoft operates more than 200 datacentres across 32 countries, supporting over 1 billion customers and 20 million businesses globally. Sustainability, innovation, and operational excellence are central to how we design, build, and operate our infrastructure. Our mission is to empower every person and organisation on the planet to achieve more. Guided by our values of respect, integrity, and accountability, we foster an inclusive culture where everyone can thrive. Responsibilities Perform inventory and asset management activities, escalating issues when required. Process and document incoming and outgoing deliveries accurately and efficiently. Coordinate warranty claims and Return Merchandise Authorisation (RMA) processes, including packaging, shipping, receiving, and tracking hardware replacements. Maintain accurate inventory records across asset and configuration management systems. Conduct cycle counts, audits, inventory reconciliation, and discrepancy reporting. Ensure proper inventory tracking, staging, and stock management practices. Perform secure destruction of data-bearing devices in accordance with Microsoft policies and service level requirements. Monitor stock levels and notify management of shortages or replenishment needs. Coordinate security escorts for vendors and third-party service providers when required. Follow security, compliance, and data management policies at all times. Apply sound judgement and complete work effectively with minimal supervision. Embody Microsoft’s culture and values in daily operations. Qualifications Required Qualifications High School Diploma or equivalent with experience in warehouse operations, supply chain, inventory management, logistics, retail, IT environments, or a related field. Equivalent practical experience will also be considered. Valid driver's licence and willingness to travel between sites when required. Security Requirements Candidates must be able to meet Microsoft, customer, and/or government security screening requirements, including: Successful completion of the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. Preferred Qualifications Experience in warehousing, logistics, inventory management, or supply chain operations within an IT or technology environment. Experience operating material-handling equipment such as forklifts, pallet jacks, chassis lifts, or similar equipment. Strong attention to detail and experience maintaining inventory accuracy in large-scale operational environments. Equivalent experience in related operational or logistics roles. Compensation & Benefits This role may be hired at different levels depending on qualifications and experience. Logistics Technician ATR-B Typical annual base salary in Sweden: SEK 322,000 – 421,000 Logistics Technician ATR-C Typical annual base salary in Sweden: SEK 370,000 – 531,000 Additional benefits and compensation may apply depending on employment type and location. Further information is available on Microsoft’s Sweden compensation page: Microsoft Sweden Pay & Benefits This position will remain open for a minimum of five days, with applications accepted on an ongoing basis until the role is filled.
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and the innovation we drive * Our values of share, care and dare * Our borderless, global framework, which enables seamless collaboration THE ROLE We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations. The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes. This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives. We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems. You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them. Experience in the following areas will help you succeed in this role: * Enterprise and solution architecture * Application and integration architecture * Legacy modernization * Aftersales and service operations * Workshop facilitation and stakeholder engagement * Translating business requirements into technical architecture decisions The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics. They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies. You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders. Role responsibilities Technical Discovery & Current-State Assessment * Assess the existing technology landscape supporting aftersales and servicing operations. * Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms. * Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes. * Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem. * Assess how products, components, service history, warranty information, and repair events are represented across systems and data models. * Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle. * Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability. Architecture Gap Analysis * Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns. * Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities. * Assess integration patterns, data ownership, master data challenges, and system interoperability. * Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations. * Produce structured architecture findings, risks, recommendations, and gap assessments. Future-State Architecture & Platform Strategy * Define the future-state target architecture supporting global aftersales capabilities. * Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes. * Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability. * Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions. * Establish integration, API, and data architecture principles to guide future implementation initiatives. Roadmap & Transformation Planning * Define phased modernization and migration strategies for the future-state landscape. * Identify opportunities for legacy rationalization and platform consolidation. * Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk. * Create architecture roadmaps aligned with enterprise standards and strategic technology direction. Stakeholder Engagement * Facilitate architecture workshops with engineering, product, operations, and business teams. * Build alignment around architecture principles, target-state recommendations, and technology priorities. * Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders. * Produce high-quality architecture artifacts and executive-ready deliverables. * Communicate complex technical concepts clearly to both technical and non-technical audiences. MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications: * Ability to work within EST business hours and collaborate effectively with North American teams. * Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments. * Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments. * Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments. * Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses. * Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps. * Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries. * Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes. * Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms. * Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems. * Experience assessing and modernizing legacy environments and complex integration landscapes. * Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations. * Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks. * Strong workshop facilitation, stakeholder management, and communication skills. * Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions. * Excellent communication skills with the ability to simplify complex topics for a broad range of audiences. NICE TO HAVE QUALIFICATIONS * Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs. * Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability. * Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms. * Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions. * Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms. * Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms. * Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions. * Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks. * Previous consulting experience leading discovery, assessment, and architecture-definition engagements. * Experience operating within global organizations requiring scalable, multi-region technology strategies. If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. THE BENEFITS This is a full time position based in Quebec, Canada. Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1. * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a founding member of the Security Operations team in EMEA, you will join us at an exciting time in Roblox’s SIRT & SOC program. You will design and build the detections, automation and tooling that let a lean team monitor and protect players, developers, employees and the platform at global scale and serve as security incident commander in the region. This is a highly autonomous role where you will be a primary decision-maker, core to our mission to maintain a highly capable 24/7/365 monitoring and response capability. While you will work in close collaboration with peers at our US West Coast Headquarters, the time difference requires an engineer who can operate independently, making critical decisions without immediate oversight. We favor engineering our way out of toil through automation, orchestration, detections-as-code, and risk-based prioritization, while retaining the deep technical skills required to conduct detailed, hands-on analysis and lead response end-to-end when the situation warrants. Work Environment: This role is based in London, UK. You will be working from a dedicated, private space located within a shared office environment, designed to enable collaboration while remaining secure. YOU WILL: * Build Detection & Response Systems: Design, write, and maintain production-quality detections, automations and integrations (detections-as-code, SOAR playbooks, data and enrichment pipelines) that scale our monitoring capability and reduce manual toil. * Own Tooling & Platform: Develop and improve the tooling the global SIRT/SOC depends on alert quality and enrichment, case-management integrations and automation that powers reliable "follow-the-sun" hand-offs. * Exercise High Autonomy: Act as the primary Incident Commander for the European time zone, making critical, time-sensitive decisions independently before US HQ comes online. You will serve as the senior-most security engineering point of contact in the region. * Drive Strategy & Architecture: Shape the technical direction of the detection & response engineering function, specifically architecting how global hand-offs and "follow-the-sun" models can be optimized and automated. * Command Security Incidents: Ensure serious threats and impacts are understood, mitigated, and learned from with speed and professionalism, often leading responses end-to-end without immediate escalation paths during local hours — and turning what you learn into durable, automated detections. * Conduct Forensic Investigations & Threat Hunt: Dig into complex context to determine whether threats exist, take decisive action and proactively hunt for anomalous activity in our signals, distinguishing outliers from threats. * Lead High-Profile Responses: Collaborate with Security and Engineering to lead responses to major vulnerabilities or platform-wide events. * Collaborate Cross-Functionally: Work with Legal, HR, Executive teams, and external partners (Developers & Customers). You will also travel semi-regularly to the USA to visit HQ, ensuring deep alignment with central engineering and security leadership. YOU HAVE: * Experience: 10+ years across security engineering, Infosec, IT, Infra/SRE, and/or Incident Response. * Specialization: 7+ years specifically in Detection or Response, with a track record of building, writing detections, automation or security tooling, not solely operating. * Engineering Proficiency: Comfortable writing and reviewing production-quality code (Scripting) and building automations, integrations and data pipelines that others depend on. * Autonomous Leadership: Proven ability to work independently in satellite offices or distributed teams. You are comfortable being the "person in charge" during your shift and making calls that impact the business. * Incident Command: Extensive experience operating as an incident commander. You can flex into deep engineering work but also possess the executive presence to coordinate responders and communicate status to leadership. * Investigations: Expert-level capability investigating threats in enterprise and production environments, taking ownership from identification to resolution. * Knowledge/Tools/Techniques: Deep understanding of security tooling (SIEM, EDR, IDS/IPS, NDR, SOAR) and experience extending or building on it. You are proficient in applying Incident Response frameworks (NIST IR Lifecycle, Cyber Kill Chain, MITRE ATT&CK) to real-world scenarios, and you collaborate effectively with engineering colleagues, leveraging extensive expertise across infrastructure and technologies (Public Cloud, OS, Virtualization, Containerization, Networking, Build/Development infrastructure, and Hardware). * Education: Bachelor's degree in Computer Science, Cybersecurity, or a related technical field; advanced degree preferred or equivalent experience. YOU ARE: * A Builder-Operator: You would rather automate a problem out of existence than staff around it and you hold yourself to an engineering bar even under incident pressure. * A Strategic Self-Starter: You don't wait for instructions. You identify gaps in coverage — especially those unique to regional or time-zone-specific challenges — and fix them. * A Detailed Thinker: You enjoy exploring the details and considering the second- and third-order effects of your decisions. * An Eager Problem Solver: You are drawn to complex issues rather than avoidant of them. * Emboldened to Make Change: You instinctively ask what you can do to improve the situation rather than waiting to be prompted. * Compelled by our Mission: You are driven by the opportunity to protect our community and the safe space we've created. * A Calculated Risk Taker: You move fast, navigating reasonable risks to take action and build capabilities as quickly as possible. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The IT Help Desk Analyst serves as a primary point of contact for end-users seeking technical assistance across software, applications, and hardware. In addition to day-to-day incident and request management, the role encompasses IT asset lifecycle support, meeting room technology maintenance, and end-to-end AV/IT setup for company events. The P2 level is expected to work with greater autonomy than an entry-level analyst, take ownership of moderately complex issues, and contribute to knowledge-base development and process improvement. Strong verbal and written communication skills, with Hluency in English, are essential for this role. A day in the life (Responsibilities): Help Desk Operations * Receive, log, triage, and resolve incidents and service requests submitted via Slack, Email, and ServiceNow. * Provide Level 1 and Level 2 support for operating systems (macOS Tahoe, Windows 11, Linux), productivity suites (Microsoft 365, Google Workspace), collaboration tools (Teams, Zoom, Slack), and business applications. * Diagnose and resolve hardware faults on desktops, laptops, monitors, printers, and peripherals. * Manage and update tickets throughout their lifecycle in ServiceNow, ensuring accurate documentation of troubleshooting steps, resolution notes, and time tracking. * Escalate complex or unresolved issues to Level 3 support or specialist teams with full documentation. * Meet or exceed defined SLA targets for response and resolution times. IT Asset Management * Manage the full lifecycle of IT assets including procurement intake, configuration, deployment, tracking, and retirement. * Maintain accurate records in the IT Asset Management (ITAM) system for laptops, monitors, accessories, and peripherals. * Conduct periodic asset audits to verify inventory accuracy and flag discrepancies. * Prepare and configure new-hire equipment (laptop imaging, software provisioning, account setup) across macOS, Windows, and Linux environments. * Coordinate timely collection and secure disposal or reallocation of assets from departing employees. * Manage stock levels for consumables and accessories (cables, docking stations, keyboard/mouse sets) and raise replenishment requests as needed. Meeting Room Technology * Maintain and support AV and IT equipment in all meeting and collaboration rooms (display screens, video conferencing systems, room booking panels, speakerphones, HDMI/USB-C connections). * Conduct routine checks to ensure all meeting rooms are fully operational at the start of each business day. * Troubleshoot and resolve meeting room technology issues promptly to minimise disruption to scheduled meetings. * Coordinate with facilities and vendors for hardware repairs, warranty replacements, or upgrades. * Create and maintain user guides for meeting room equipment. Event & Town Hall IT Support * Partner with the events team and internal stakeholders to plan and deliver IT and AV support for company events including Town Halls, All-Hands meetings, off-sites, and external events. * Set up, test, and operate AV equipment including projectors, large-format displays, microphones, live-streaming platforms, and hybrid conferencing tools. * Serve as on-site IT support during events, ensuring real-time issue resolution with minimal disruption. * Conduct pre-event technical rehearsals and post-event teardown. * Document event setup configurations for repeatability and future reference. Knowledge Management & Continuous Improvement * Contribute to and maintain the IT knowledge base with accurate how-to guides, FAQs, and troubleshooting articles. * Identify recurring issues and propose root-cause fixes or user-education initiatives. * Support onboarding sessions to help new employees get comfortable with IT tools and processes. * Participate in team meetings, retrospectives, and process improvement initiatives. What you'll need to thrive (Requirements) Education Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience Experience 2–4 years in an IT support or service desk role OS Proficiency macOS Tahoe, Windows 11, and Linux — administration and troubleshooting across all three platforms Applications Google Workspace, Microsoft 365, Active Directory / Azure AD, endpoint management tools (Intune, JAMF, or equivalent) Hardware Hands-on experience with laptop/desktop builds, peripherals, and AV equipment ITSM Tools Proficiency in ServiceNow (incident, request, and asset management) and Jira (task and project tracking) — both are essential Certifications CompTIA A+ or equivalent (preferred); ITIL Foundation v4 (preferred) Technical * Strong hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux. * Proficient in ServiceNow for end-to-end ticket lifecycle management. * Working knowledge of Jira for task tracking and cross-team coordination. * Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Familiarity with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet). * Basic understanding of asset management principles and ITAM tools. Interpersonal & Professional * Clear and empathetic communication with both technical and non-technical stakeholders. * Ability to manage multiple concurrent tasks and prioritise effectively under pressure. * Customer-first mindset with a high standard for service quality. * Proactive ownership of issues through to resolution. * Comfortable working independently and as part of a collaborative team. WORKING CONDITIONS * Office-based with occasional requirements to support off-site events. * May require early starts, late finishes, or weekend availability to support events and scheduled maintenance windows. * Physical activity involved: carrying and setting up IT equipment, mounting displays, cable management. PERFORMANCE INDICATORS * SLA compliance rate (response and resolution targets) * Customer satisfaction (CSAT) scores * Asset inventory accuracy * First-contact resolution rate * Knowledge base article contributions * Event support delivery — zero critical failures AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The IT Help Desk Analyst serves as a primary point of contact for end-users seeking technical assistance across software, applications, and hardware. In addition to day-to-day incident and request management, the role encompasses IT asset lifecycle support, meeting room technology maintenance, and end-to-end AV/IT setup for company events. The P2 level is expected to work with greater autonomy than an entry-level analyst, take ownership of moderately complex issues, and contribute to knowledge-base development and process improvement. Strong verbal and written communication skills, with Hluency in English, are essential for this role. A day in the life (Responsibilities): Help Desk Operations * Receive, log, triage, and resolve incidents and service requests submitted via Slack, Email, and ServiceNow. * Provide Level 1 and Level 2 support for operating systems (macOS Tahoe, Windows 11, Linux), productivity suites (Microsoft 365, Google Workspace), collaboration tools (Teams, Zoom, Slack), and business applications. * Diagnose and resolve hardware faults on desktops, laptops, monitors, printers, and peripherals. * Manage and update tickets throughout their lifecycle in ServiceNow, ensuring accurate documentation of troubleshooting steps, resolution notes, and time tracking. * Escalate complex or unresolved issues to Level 3 support or specialist teams with full documentation. * Meet or exceed defined SLA targets for response and resolution times. IT Asset Management * Manage the full lifecycle of IT assets including procurement intake, configuration, deployment, tracking, and retirement. * Maintain accurate records in the IT Asset Management (ITAM) system for laptops, monitors, accessories, and peripherals. * Conduct periodic asset audits to verify inventory accuracy and flag discrepancies. * Prepare and configure new-hire equipment (laptop imaging, software provisioning, account setup) across macOS, Windows, and Linux environments. * Coordinate timely collection and secure disposal or reallocation of assets from departing employees. * Manage stock levels for consumables and accessories (cables, docking stations, keyboard/mouse sets) and raise replenishment requests as needed. Meeting Room Technology * Maintain and support AV and IT equipment in all meeting and collaboration rooms (display screens, video conferencing systems, room booking panels, speakerphones, HDMI/USB-C connections). * Conduct routine checks to ensure all meeting rooms are fully operational at the start of each business day. * Troubleshoot and resolve meeting room technology issues promptly to minimise disruption to scheduled meetings. * Coordinate with facilities and vendors for hardware repairs, warranty replacements, or upgrades. * Create and maintain user guides for meeting room equipment. Event & Town Hall IT Support * Partner with the events team and internal stakeholders to plan and deliver IT and AV support for company events including Town Halls, All-Hands meetings, off-sites, and external events. * Set up, test, and operate AV equipment including projectors, large-format displays, microphones, live-streaming platforms, and hybrid conferencing tools. * Serve as on-site IT support during events, ensuring real-time issue resolution with minimal disruption. * Conduct pre-event technical rehearsals and post-event teardown. * Document event setup configurations for repeatability and future reference. Knowledge Management & Continuous Improvement * Contribute to and maintain the IT knowledge base with accurate how-to guides, FAQs, and troubleshooting articles. * Identify recurring issues and propose root-cause fixes or user-education initiatives. * Support onboarding sessions to help new employees get comfortable with IT tools and processes. * Participate in team meetings, retrospectives, and process improvement initiatives. What you'll need to thrive (Requirements) * Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience * 2–4 years in an IT support or service desk role * macOS Tahoe, Windows 11, and Linux — administration and troubleshooting across all three platforms * Google Workspace, Microsoft 365, Active Directory / Azure AD, endpoint management tools (Intune, JAMF, or equivalent) * Hands-on experience with laptop/desktop builds, peripherals, and AV equipment * Proficiency in ServiceNow (incident, request, and asset management) and Jira (task and project tracking) — both are essential * CompTIA A+ or equivalent (preferred); ITIL Foundation v4 (preferred) Technical * Robust hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux. * Proficient in ServiceNow for end-to-end ticket lifecycle management. * Working knowledge of Jira for task tracking and cross-team coordination. * Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Awareness with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet). * Basic awareness of asset management principles and ITAM tools. Interpersonal & Professional * Clear and empathetic communication with both technical and non-technical stakeholders. * Ability to manage multiple concurrent tasks and prioritise effectively under pressure. * Customer-first mindset with a high standard for service quality. * Proactive ownership of issues through to resolution. * Comfortable working individually and as part of a collaborative team. WORKING CONDITIONS * This position requires working from the office four days a week (Monday through Thursday). Occasional participation in off-site events may also be required. * May require early starts, late finishes, or weekend availability to support events and scheduled maintenance windows. * Physical activity involved: carrying and setting up IT equipment, mounting displays, cable management. PERFORMANCE INDICATORS * SLA compliance rate (response and resolution targets) * Customer satisfaction (CSAT) scores * Asset inventory accuracy * First-contact resolution rate * Knowledge base article contributions * Event support delivery — zero critical failures AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
ABOUT CREXI Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction— Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence. To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users. Crexi’s mission is to catalyze the next generation of commercial real estate through three core pillars: Access, Innovation, and Connection. Crexi’s platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE dealmaking with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success. About This Role: The Senior Security Operations Analyst is Crexi’s primary internal security practitioner, responsible for day-to-day security operations, threat detection and response, and maintaining a strong security posture across the organization. Reporting to the Director, Information Technology, this role serves as the internal first line of defense for security events, protecting company systems, endpoints, identities, and data against evolving threats. What You’ll Do * Monitor and triage security alerts, serve as the first internal escalation point for managed SOC vendors, investigate flagged incidents, and maintain accurate, timely incident logs. * Manage endpoint security tooling, administer EDR and MDM platforms, enforce policy compliance across employee devices, and remediate vulnerabilities identified through scans or alerts * Owns identity and access management (IAM) policy, access review design and audit reporting. * Run the phishing simulation and security awareness program, schedule and manage campaigns, track completion rates, report results to leadership, and follow up with repeat offenders or high-risk user groups. * Support SOC 2 evidence collection, pull logs, screenshots, and control artifacts on a recurring cadence to support corporate-side controls for audit and compliance readiness. * Maintain security documentation, keep runbooks, incident response procedures, and access control policies current, accurate, and accessible. * Partner with IT and engineering on security architecture reviews, vulnerability management, and secure configuration standards to reduce attack surface. * Support vendor and third-party security assessments, including reviewing security questionnaires and tracking remediation commitments. * Track and report key security metrics, alert volumes, mean time to respond, endpoint coverage, phishing click rates, and open vulnerabilities, on a recurring basis to the Director, IT. * Leverage AI-assisted threat detection and SIEM analytics to improve alert fidelity, reduce noise, and surface high-priority incidents faster. * Evaluate and pilot AI-powered security tools (e.g., AI-assisted SOAR, behavioral anomaly detection) to augment manual investigation workflows and accelerate response. * Performs other duties as assigned. Who You Are * Strong working knowledge of security operations concepts: threat detection, incident response, vulnerability management, and identity and access control. * Hands-on experience with EDR platforms (e.g., CrowdStrike), MDM tools, and SIEM or log management platforms. * Working knowledge of IAM principles and tools (e.g., Azure AD / Entra ID), including SSO, SCIM, and privileged access management. * Familiarity with SOC 2 trust service criteria and the practical evidence collection requirements for a corporate IT environment. * Strong written communication skills, able to produce clear incident reports, runbooks, and executive-facing security summaries. * Detail-oriented and organized, with the ability to manage multiple open incidents, tasks, and recurring compliance obligations simultaneously. * Collaborative approach to working with cross-functional stakeholders including IT, engineering, legal, and HR. * Self-starter who operates with a high degree of ownership and escalates appropriately when uncertainty or risk warrants it. * Familiarity with AI/ML-assisted security tooling and an understanding of how AI both augments defensive capabilities and introduces new risk vectors to the environment. Qualifications: * Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field preferred; equivalent professional experience considered. * 5–8 years of experience in a security operations, IT security, or similar hands-on role. * Hands-on experience supporting compliance frameworks, particularly SOC 2; familiarity with control evidence collection and audit preparation. * Security certifications preferred, e.g., CompTIA Security+, GCIA, GCIH, SSCP, or equivalent. * Experience working in cloud environments (AWS, Azure) with an understanding of cloud security fundamentals. * Experience with AI-powered security tools, SOAR platforms, or automated threat detection workflows is a plus. Why Crexi? * Rapidly growing startup with a dynamic work environment * Flexible team structure with the ability to progress in career * Health, Dental, and Vision insurance * Collaborative culture and numerous team activities The California base pay range for this position is $148,000-$201,000 per year with eligibility for generous bonus, equity, and healthcare insurance. The total compensation package offered to a successful candidate will depend on several factors, which may include, but are not limited to, the type and length of experience applicable to the role and within the industry, job-related skills, job level, and geographic location. Commercial Real Estate Exchange, Inc (“Crexi”) is a multi-state employer, and this salary range may not reflect positions that work in other states. Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * New York, US * San Francisco, US ABOUT THE ROLE Cloudflare is building one of the most differentiated AI inference platforms in the market. We aren’t building another commoditized GPU-by-the-hour provider, but a globally distributed, serverless inference platform integrated into the world's largest developer ecosystem. We need someone to own the go-to-market strategy for this business. As Head of GTM, AI Inference, you will be the connective tissue between our cutting-edge AI infrastructure, our product teams, and the global market. You'll work directly with Workers AI prospects evaluating Cloudflare as a source of GPU capacity, partner with product leadership to shape how we position and package our inference capabilities, and build the analytical frameworks that help us pursue the right customers and partners -- not just the most obvious ones. This is not a role where you execute a playbook someone else wrote. You'll write the playbook, pressure-test it against real market signals, and rewrite it as the landscape shifts. You'll need to be as comfortable building a financial model for inference unit economics as you are running a strategic sales conversation with an AI-native startup's CTO. RESPONSIBILITIES MARKET STRATEGY & POSITIONING * Own Cloudflare's GTM strategy for AI inference, defining how we compete beyond the commoditized GPU/hour model that dominates the market * Develop and continuously refine our positioning around Cloudflare's structural advantages: serverless GPU pricing, edge-distributed infrastructure, and integration with the broader developer platform (Workers, R2, D1, Agents SDK) * Identify and size the customer and partner segments where Cloudflare's inference model creates disproportionate value -- and have the discipline to deprioritize segments where it doesn't * Own and drive promotional strategies with key model partners to accelerate the adoption of new models and inference capacity. STRATEGIC SALES & REVENUE * Partner directly with Workers AI prospects and high-value accounts evaluating Cloudflare for GPU capacity and inference workloads * Lead strategic sales conversations that go beyond feature comparison -- helping prospects understand the architectural and economic advantages of our approach * Collaborate with Sales and Developer GTM leadership to build repeatable qualification frameworks and deal structures for inference revenue MARKET INTELLIGENCE & CROSS-FUNCTIONAL LEADERSHIP * Serve as Cloudflare's primary listener and synthesizer for inference market signals: pricing shifts, competitive moves, model ecosystem changes, and emerging workload patterns * Broker internal conversations across Product, Strategy, Engineering, and GTM leadership to translate market intelligence into product and commercial decisions * Partner with the AI Gateway / Models Marketplace team to align strategy across both the hosting and consumption sides of the model ecosystem -- ensuring our GTM motion is coherent whether a customer is running models on our infrastructure or consuming them through our marketplace ANALYTICS & BUSINESS RIGOR * Build the analytical foundations for the inference business: unit economics models, customer segmentation frameworks, win/loss analysis, and pipeline forecasting * Define and track the metrics that matter for an inference business at our stage -- going beyond vanity metrics to signal real product-market fit and revenue quality * Use data to challenge assumptions, including your own, and to make the case for strategic pivots when the market warrants them DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Significant experience in GTM strategy, revenue leadership, or strategic sales within AI infrastructure, cloud compute, or developer platforms * Deep understanding of the AI inference landscape: model serving economics, GPU capacity dynamics, the competitive field from hyperscalers to startups * Strong analytical foundation -- you can build a model, interrogate a data set, and translate numbers into strategy. Experience in investment banking, management consulting, or a quantitative operating role is a plus * Demonstrated ability to sell strategically at a senior level -- not just closing deals, but shaping how a product is sold and to whom * Track record of operating at the intersection of product and go-to-market, influencing roadmap and positioning decisions with market evidence * Extreme comfort with ambiguity and speed. This market moves weekly; you must synthesize quickly, make decisions with imperfect data, and course-correct without drama * Excellent written and verbal communication. You'll be presenting to Cloudflare's executive team, briefing product leadership, and running prospect conversations -- often in the same day * Entrepreneurial instinct. You've either built something yourself or operated in an environment where you had to figure it out without a large support structure BONUS POINTS * Experience at an AI infrastructure company (inference provider, model marketplace, GPU cloud) or as a technical co-founder * Familiarity with Cloudflare's developer platform and network architecture * Background that blends finance/analytics with hands-on GTM execution -- the "recovered investment banker" who chose to go build rather than advise COMPENSATION Compensation may be adjusted depending on work location. EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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