Own the commercial future of Service Delivery at Columbus
We're looking for an experienced, commercially minded Principal Service Delivery Manager to help shape the next chapter of Service
Delivery Management at Columbus. This is a senior role for someone who thrives on customer engagement, knows how to grow accounts,
and wants to lead the way as we make the SDM role one of the most important in our global set-up.
If you're ready to own the commercial responsibility for some of our largest enterprise customers and drive real growth, we'd love
to hear from you. The position is located in Nordhavnen or Aarhus, depending on you!
About the role
At Columbus, Service Delivery Managers are moving to the forefront of our commercial strategy. In this role, you'll own the
commercial relationship on OSA (Operational Service Agreement) contracts with big enterprise customers - building strong
relationships with key stakeholders all the way up to C-level, and orchestrating everything that happens at the customer to hit
growth and gross-margin targets. You'll carry P&L responsibility for your own customers and build the plans that turn engagement
into growth.
You'll join an experienced and highly skilled SDM team and take an active part in shaping how we expand and grow our customers -
the number one priority in Columbus, going forward. You'll lead the way, engage the right colleagues in customer development, and
set the direction for next level of customer engagement.
Key responsibilities
Create and execute customer development plans that drive growth, new opportunities and customer satisfaction
Own the commercial performance of your customers, including P&L and profitability
Own OSA renewals and build plans to increase contract value
Lead account planning teams and orchestrate governance meetings and innovation workshops
Build strong relationships with stakeholders up to C-level and protect and grow customer relationship
Own end-to-end service delivery - ensuring services are delivered efficiently, cost-effectively, and to agreed SLAs and KPIs
Support budget planning, forecasting, and cost/commercial risk management
Spot opportunities for cross-sell, add-ons, automation, upgrades, and advisory work
Drive continuous improvement and demonstrate the value delivered to the customer
Who you are
You bring a strong customer-centric mindset - a genuine customer-first attitude
- You have a proven commercial mindset with hands-on commercial experience (sales and/or P&L responsibility) and a track record
of growing customer revenue
You have 5+ years of experience in Service Delivery and/or Project Management
- You are fluent in English and comfortable engaging in an international, global environment with large customers across diverse
cultures
What's in it for you
This is a chance to be part of a commercial set-up where customer engagement is at the heart of everything. You'll help define how
Columbus grows and expands its most important customers - and you'll have room to develop toward Program Manager (the most senior
level within SDM).
Interested?
Send us your application as soon as possible - we're reviewing on an ongoing basis, although expect the process to truly start
primo August.
📍 Location: Nordhavn & Aarhus
www.columbusglobal.com
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