As a Senior Business Analyst in Services, your goal is to define the essential requirements to enable our customers to achieve
their objectives and realize their customer experience vision. You work closely with both our customers and development/SCRUM
teams. You are the customer’s proxy product owner for a project and guide the team in making the right choices to maximize project
and customer success. Our clients and implementation partners see you as a trusted consultant. You analyze, capture and prioritize
customer requirements for new customer experience initiatives. You identify product improvements and harvestable features. You
define and actively improve best practices in your day-to-day work. You provide guidance to clients on the best usage of our
product as well as customization. Where customisation might be necessary you also work with Backbase R&D colleagues to explore all
out-of-the-box product options and where product cannot be used you recommend enhancements to the product. On the customer side,
you are managing expectations and helping them translate their vision into a sound project backlog. You are seen as an expert by
clients. You lead engaging workshops with our customers to identify all functional requirements needed. You actively contribute to
the BA Chapter/Guild. You also provide some amount of mentoring to Junior Business Analysts.
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project
and guide the team in making the right choices to maximize success for the project and the customer. Our customers and
implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and
achieve our customers’ goals. With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze,
capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis
and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think
quickly and provide solutions that work for everyone. On the customer side, you will manage expectations and help them translate
their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development
methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
● You hold a university degree (preferable business or IT related); ● You have 7+ years working experience as a Business Analyst
in the field ● You have experience working on lending products such as commercial, corporate or construction loans ● You have
excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential
customers and various level; ● You are able to showcase good analytical and evaluative skills, and can translate customer pain
points into detailed product requirements; ● Organizational and cultural sensitivity comes naturally to you; ● You are able to
execute product gap analysis based on gathered requirements to maximize project and customer success; ● You know your way around
requirements management, process modeling and development methodologies.