Customer Service Staff (m/f/d) Camper Rental

Awin

Purpose of Position Make Awin operate like a company with 10x the leverage of its peers, by combining the instincts of an operator with the discipline of a product leader. Context 26 years. Hundreds of industry awards. Thousands of advertisers and publishers who stay because of the service our people deliver. Our next decade is about building the systems that make those people truly superhuman. Most companies are adopting AI at the edge — individuals using ChatGPT, isolated automations, copilots that don't talk to each other. The gains don't compound and disappear when people leave. We're aiming to do things differently and build institutional intelligence: knowledge captured once and reused everywhere, workflows embedded into systems, expertise encoded so that quality is system-driven rather than person-dependent. We’re creating a Company Brain, and the programme that builds it is Superhuman. You will run it. What you'll actually do * Hunt friction. You will have direct executive sponsorship and authority to challenge workflows, systems, and operating assumptions across the company. You are not here to optimise locally. You are here to increase organisational leverage globally. * Ship, don't strategise. Six months in, we expect workflows live in production, not a roadmap deck. Production over experimentation. If a pilot doesn't operationalise, it is to be killed. * Build Awin’s operating system The long-term goal is not isolated automations. It is to create a shared operational layer across the company, reusable: workflows, integrations, knowledge, decision systems. Every workflow shipped should make the next workflow easier to ship. Over time, the organisation itself should become programmable. * Build the squad. You'll hire a squad  -- engineers, automation specialists, whoever you need. You'll have a real budget for both people and software. * Be ruthless about build vs. buy. Make.com, Retool, n8n, Zapier, off-the-shelf copilots -- use them when they fit. Build custom when leverage demands it. Opportunity cost is the only currency that matters. * Make every workflow deposit knowledge. Anything we automate should leave the organisation smarter. The Company Brain isn't a separate project -- it's the byproduct of shipping execution work with discipline. * Treat staff as customers. This is a product role. Awin's employees are your users. Adoption is your KPI. If they don't use what you ship, you didn't ship it. Who you are * Builder first. You'd ship without resources. We're giving you resources so you ship faster. * First-principles operator. You don't accept "this is how it's done." You're equally comfortable in a Salesforce admin console, a Python notebook, and an exec offsite. * Technically credible. You understand APIs, data models, integrations, and where LLMs actually add value vs. where they're theatre. * Commercially literate. You can defend ROI. You know what a P&L looks like. You prioritise like a CFO and execute like a startup founder. * Product-minded. You've read Escaping the Build Trap or you've lived it. You think in opportunity cost, value creation, and value capture. * AI-pragmatic. You understand where AI creates real leverage, where traditional software is better, and how to combine the two effectively. You use AI fluently, but you care more about operational outcomes than AI theatre. * Change leader. You understand that adoption is a behavioural problem, not a technical one. What success looks like * 6 months: First squad hire made. 5+ workflows in production with measurable adoption. First version of the Company Brain (retrieval over a meaningful slice of company knowledge) live and used weekly by at least one function. * 12 months: Squad of 3+. 20+ workflows live. At least one role-specific copilot in daily use by a full team. Demonstrable hours saved or output increased, with numbers. * 24 months: Awin operates measurably differently. New hires onboard faster. Decisions are faster. Output per employee is up and the curve is bending the right way. What this role is not * An AI strategy role. * An innovation lab. * A transformation programme. * A central bureaucracy that other teams route requests through. If you want to write decks about the future of work, this isn't the job. If you want to build the thing, it is. Our Offer * Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. * Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions * Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. . * Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. * Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. * Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program. * We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why   Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

Flatpay

ABOUT THE JOB Who we are   Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business. But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.   That’s why we started Flatpay. * One low, flat rate across all cards * Free best in class card terminal *  No startup fees, no monthly fees & no hidden fees * Next working day payouts * 24/7 NL based customer support We’re already more than 1,000 people across Denmark, Finland, Italy, Germany, France and the UK. WHAT YOU'LL DO Role: Customer Support Team Lead Start Date: As soon as possible Location: On site 5 days per week in our Amsterdam office As a Customer Support Team Lead for the Dutch market, you'll be the voice of Flatpay.  Your day-to-day * Managing the day-to-day operations of the Netherlands Customer Support function. * Coaching, training, and developing staff; holding regular 1-on-1s, side-by-sides, and quality reviews. * Owning the team’s KPIs – CSAT, response and resolution times, ticket volume. * Personally handling escalations and difficult customer conversations where needed. * Owning and continuously improving the QA framework – setting the standard, measuring against it, and closing the gaps. * Managing shift cover, holiday planning, and absence within the operational window. * Identifying trends from customer interactions and feeding them back into the operation. * Leading new starter onboarding and contributing to recruitment. WHO YOU ARE Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.   Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you. Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships. Skills & Attributes * Strong leadership – you take ownership, care about your colleagues, and strive for excellence. * Comfortable in high-volume, phone-driven environments – on the phones, not just behind a dashboard. * Resilience and calmness when handling difficult or escalated customer conversations. * A data-driven mindset – you track what matters and use it to coach and improve. * Organisation and time management skills in relation to scheduling, 1-on-1s, and quality reviews. * Proficient with CS tooling – ticketing systems, CRMs, diallers, and quality frameworks. Background * 2+ years of experience directly managing a customer service, contact centre, or operations team with direct reports. * A proven track record of improving a team-level KPI (CSAT, response times, FCR, productivity) – be prepared to talk numbers. * Direct experience handling escalations and difficult customer conversations. * Experience setting up or managing a QA framework, knowledge base, or training programme. * Fluent in Dutch. If this sounds like a good match, we’re looking forward to hearing from you.   The Flatpay team ❤️

Databricks

P-1319 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a software engineer with a backend focus, you will work with your team to build infrastructure and products for the Databricks platform at scale. The impact you'll have: Our backend teams span many domains across our essential service platforms. For instance, you might work on challenges such as: * Problems that span from product to infrastructure including: distributed systems, at-scale service architecture and monitoring, workflow orchestration, and developer experience. * Deliver reliable and high performance services and client libraries for storing and accessing humongous amount of data on cloud storage backends, e.g., AWS S3, Azure Blob Store. * Build reliable, scalable services, e.g. Scala, Kubernetes, and data pipelines, e.g. Spark, Databricks, to power the pricing infrastructure that serves millions of cluster-hours per day and develop product features that empower customers to easily view and control platform usage. What we look for: * BS (or higher) in Computer Science, or a related field * 7+ years of production level experience in one of: Java, Scala, C++, or similar language. * Experience developing large-scale distributed systems. * Experience working on a SaaS platform or with Service-Oriented Architectures. * Good knowledge of SQL. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.