Customer Success Manager - Benelux Market

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the Benelux market. This role is based in our Amsterdam office, where our Dutch team is located onsite. In this role, you move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape. What you'll be doing: * Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset. * Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy. * Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. * Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR. * Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities. * Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. * Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership. * Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market. * You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization. Who you are: * Fluent in Dutch/Flemish and proficient in English. * You have strong experience in Customer Success or Account Management in a SaaS or technology environment. * A good understanding of the digital advertising/search marketing industry – preferred. * Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention. * You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum. * You bring strong communication and relationship-building skills across multiple stakeholder levels. * A genuine passion for helping customers succeed and seeing measurable business impact. * Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth. * You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing.  * Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results. What’s in it for you: * Competitive compensation package + bonus * 20 holiday days plus 5 extra holiday days after one year of employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * A friendly, fun and small office with Nintendo switch, a popcorn machine, coffee machine and tea with a mini ping pong table * Commuter allowance Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Adyen

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Team Lead, Technical Support As a Technical Support Team Lead, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support.  Our team is merchant-focused, highly motivated and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.  What you’ll do * Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices * Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale * Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers * Help define and clearly communicate objectives and key results for the Support team * Institute accountability, track team progress and success, and present results to Senior Leadership Who you are * You are a people leader who can lead and mentor a team, helping team members grow individually and as a team. You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams. * You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures * You are able to serve as an escalation point to varied technical support requests and issues * You can make quick informed decisions and prioritize requests for both internal and external stakeholders * You have strong communication skills and the ability to interact with others clearly and empathetically * Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity * You must be willing to travel occasionally, both domestically and internationally where required Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Please, note that this role is a full-time position in Amsterdam, with a hybrid work setup (3 days per week in the office). It will require a relocation in case you live outside of the Netherlands.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. WHAT YOU'LL DO We're looking for a strategic, full-stack Field Marketing Manager to lead Stripe's marketing efforts across Northern and Southern Europe (encompassing Benelux, Nordics, CEE, Iberia, Italy, and adjacent markets). This is a senior individual contributor role for a builder who owns the end-to-end regional marketing strategy—from brand and thought leadership to pipeline generation and execution. These markets are at various stages of maturity, with distinct audiences, competitive dynamics, and growth opportunities. You'll build a scalable marketing strategy that addresses the unique needs of each market while maintaining strategic coherence across the region. You are equally comfortable setting the vision as you are working hands-on to execute—operating with pace in a fast-moving environment, navigating multiple stakeholders, and driving outcomes across complex, matrixed teams. You'll work hand-in-hand with GTM leadership to identify market opportunities, translate global priorities into locally resonant programmes, and partner across all marketing functions to ensure the right programmes, investments, and resources are in place to drive growth. Your mandate extends beyond demand generation—you'll define how Stripe builds brand, establishes thought leadership, and deploys an influence strategy that positions Stripe as the partner of choice across all segments and target audiences in your region. RESPONSIBILITIES * Define and own the regional field marketing strategy across Northern and Southern Europe, building a scalable framework that addresses distinct market needs across enterprises, digital-native businesses, startups, and platform and SaaS segments. * Develop the regional brand and influence strategy—positioning Stripe as a thought leader and partner of choice through content, executive visibility, industry presence, events, and locally tailored narratives. * Build a clear investment plan and roadmap aligned to GTM leadership priorities and regional revenue targets, using data and competitive insights to inform market prioritisation. * Partner across all marketing functions (demand gen, PMM, brand, comms, content, digital, executive marketing, partnerships) and work closely with GTM leadership to co-develop strategy and ensure the right programmes and investments are in place. * Influence and align senior stakeholders across global and regional teams to secure buy-in, resources, and cross-functional support. * Own the end-to-end execution of the field marketing plan—including regional events strategy, programme delivery, and hands-on activation—ensuring plans translate into measurable outcomes on the ground. * Partner with Product Marketing and Comms to localise and amplify Stripe's story and content for diverse regional audiences. * Own pipeline accountability and key business metrics across the sales funnel—including pipeline generation, deal acceleration, and customer acquisition—continually optimising programmes for efficiency, scale, and demonstrable ROI. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of relevant B2B marketing experience in Enterprise Technology, with demonstrated experience owning a regional or multi-market marketing strategy * Full-stack marketing expertise—proven ability to build and execute across brand, demand generation, content, events, ABM, thought leadership, and digital marketing * Proven track record of defining and executing field marketing strategies that drive brand awareness, pipeline generation, and customer acquisition across diverse markets * Experience building scalable frameworks and playbooks that address distinct market needs while maintaining strategic coherence * Strong strategic mindset with the ability to build brand and influence strategies—not just demand and pipeline programmes * Outstanding cross-functional leadership—experience working across multiple marketing functions, GTM teams, and senior stakeholders to align priorities and secure resources * Strong partnership with Sales teams as a strategic partner—joint planning, co-developing account strategies, and driving shared outcomes * Excellent communication skills—able to convey complex strategies simply, influence senior leaders, and present confidently to diverse audiences * Strong problem-solving capabilities—comfortable using data to inform strategy, prioritise investments, and demonstrate ROI * Ability to operate at pace in a fast-moving, ambiguous environment—managing multiple complex projects across a diverse geographic region with tight timelines * Experience working across multiple European markets with an understanding of cultural, linguistic, and business nuances PREFERRED QUALIFICATIONS * A startup-builder mentality with a bias to action and comfort operating in environments where you're building from the ground up * Experience in payments, financial technology, or adjacent industries—or marketing to FinTech companies * Understanding of the payments, ecommerce, platform, and SaaS partner ecosystems * Demonstrated success delivering marketing programmes with and through consulting and technology partners * Multilingual capabilities or experience marketing in non-English European markets * Experience defining thought leadership and influence strategies for B2B technology brands