Senior Professional Services Project Manager (EMEA)
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Senior Professional Services Project Manager (UK only) An overview of this role
GitLab
Senior Professional Services Project Managers manage complex projects from initiation through delivery and closure. In this role,
you'll coordinate with cross-functional teams and our global customers to complete distinct projects on time and within budget.
You'll use your experience managing information technology and software consulting projects and your knowledge of traditional and
agile project management and software development methods. You'll also manage executive stakeholder communications, manage
escalations, and help improve Professional Services project management practices.
What you’ll do Manage large-scale commercial projects and executive stakeholder meetings and communications.
Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab
technologies.
Drive improvements to Professional Services project management tools, processes, procedures, and
templates.
Summarize key customer projects monthly and provide a summary for quarterly business reviews.
Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues
for technical and consulting services.
Manage customer escalations by coordinating with customers and GitLab
stakeholders, including the executive team, Sales, and Technical Account Managers.
Establish reliable,
repeatable delivery processes, metrics, and operational procedures.
Set and achieve forecast goals by aligning
customers, Technical Architects, project engineers, partner consultants, and delivery partners.
What you’ll
bring Experience managing complex information technology or software consulting projects for external
customers from initiation through closure.
Ability to manage project scope, schedules, resources, customer
expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and
manage escalations.
Ability to identify and resolve project challenges, motivate advisory teams and
contributors, and mediate conflicts.
Experience supporting timely revenue recognition and executing change
orders when needed.
Knowledge of project management and technical delivery methods for software, including
Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile
tools such as GitLab.
Enterprise customer and Professional Services experience is a plus.
How GitLab Supports Full-Time Employees
- Benefits to support your health,
finances, and well-being
- Flexible
Paid Time Off
- Team Member
Resource Groups
- Equity Compensation &
Employee Stock Purchase Plan
- Growth and Development
Fund
- Parental
Leave
Please note that we welcome interest from candidates with varying levels of experience; many
successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and
allow our recruiters to assess your application.
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members in countries around the world. All of our roles are remote, however some roles may carry specific location-based
eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting
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