Senior Relationship Account Manager

Account Manager

EDITED

ABOUT EDITED EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power.  By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.  At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised.  We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options—including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best.  As an Account Manager, you will have the most senior relationship between EDITED and our customer. You will get to manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands, too. You will be the advocate for their needs inside our business. You'll become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face. OUR EXPECTATIONS FOR YOUR POSITION: * Own the health and growth of your portfolio. Your primary measure of success is retention and expansion. * Identify upsell and expansion opportunities and manage the full proposal and contract process through to close. * Own the end-to-end renewal process from data analysis and proposal development through contract execution. Identifying and capturing expansion opportunities. * Leverage usage data and trends to proactively identify opportunities and get ahead of renewal risks. * Develop success plans for each customer that define critical success factors, success metrics, potential risks, and clear recommendations. * Drive product adoption across all accounts in your portfolio. * Cultivate executive, mid-level, and project relationships across a diverse customer base, turning customers into long-term champions of our brand. * Build multi-threaded relationships across each account, with particular focus on senior and executive stakeholders. * Identify client risk signals, both through in-person engagement and usage data, and proactively communicate them to your manager. * Lead regular progress reviews with customers, including quarterly business reviews and monthly check-ins. This includes clear communication through in-person, zoom/teams, email and PPT presentations. * Serve as a credible advocate for our products, with a strong understanding of how retailers and brands operate. * Maintain rigorous documentation of account activity, processes, and customer interactions. * Clearly articulate product positioning, use cases, and value to a range of stakeholders. Requirements * 3+ years working in B2B SaaS Account Management or Head Office Retail * Expert technical competence and enthusiasm (understanding of SaaS software or technology and AI competency) * Proven success in growing existing accounts and relationships * Ideally, proven ability to manage 20 accounts. PERKS & BENEFITS * Enhanced parental leave policy * 25 days annual leave + public holidays (and an extra day for every year at EDITED)Stock options scheme We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Senior Account Manager (2D + 3D Print, POSM), Paris

Unknown Employer

Purpose of the Job   Our Senior Account Managers work alongside HH Global Account Directors, client stakeholders, suppliers and other global Colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.   You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.   The areas of spend under management with this Pharmaceutical client are 2D + 3D Print and Point of Sale Materials (POSM) solutions.   This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Paris, and you need to be able to readily access that location.    Please submit your resume / application in English.   Failure to do this will mean your details will not be reviewed.      Key Responsibilities   * Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers * Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results * Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training * Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account * Providing technical input and advice on projects as required to achieve high quality standards * Regular MI reporting, production of account relationship plans, risk identification and management * Relationship Management with all key stakeholders * Contract review and renewal   Knowledge, Skills + Experience   * Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Experience in 2D / 3D Print and Point of Sale Materials * Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members * Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement. * People Management experience including performance management and team leadership * A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting * Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority * Fluent French and English language     Essential Criteria * Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Experience in 2D / 3D Print and Point of Sale Materials * Fluent French and English language * Able to go to the client site at least twice a week in Paris    #LI-EL1 #LI-Hybrid

Business Director

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Business Director Location: Chicago, United States    ABOUT THE ROLE:  The Business Director is the senior strategic and commercial lead for the OLIVER studio working in partnership with our client. You are accountable for the overall health of the client relationship, the financial performance of the account, and ensuring studio delivery is aligned with the client’s marketing priorities across all four business units. You partner with the Program Director on operational delivery, with the Associate Creative Director on creative quality, and with the CRM Strategy Lead on campaign planning. You act as the key escalation point for senior client stakeholders and serve as the bridge between the client’s ambitions and the studio’s capabilities.   WHAT YOU WILL BE DOING:  * Own the senior client relationship with stakeholders across all business units, building trusted, strategic partnerships that go beyond brief management * Lead weekly and monthly account rhythms — status meetings, QBRs, and performance reviews — ensuring consistent reporting against agreed SLAs and KPIs * Manage the overall commercial health of the account, including budget tracking, forecasting, scope management, and financial reporting to OLIVER leadership * Identify and develop organic growth opportunities across the client’s portfolio, acting as a proactive strategic partner rather than a reactive service provider * Partner with the Program Director to ensure studio operations, resource allocation, and workflow management via OMG — where the work is organised and orchestrated — support on-time, on-brief delivery at scale * Lead and develop a team of Account Managers, creating a high-performance, client-first culture within the studio * Represent OLIVER at a senior client leadership level, presenting performance data, creative work, and strategic recommendations with confidence and clarity * Work with the AI Transformation Lead to identify opportunities to integrate AI-driven efficiencies via Pencil and Share of Model into studio operations and client deliverables * Serve as the cultural anchor of the studio: insider-minded, proactive, and deeply embedded in the client’s mission, brands, and audiences WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * A track record of leading large, complex client accounts — ideally spanning multiple brands or business units — in an in-house, embedded, or agency environment  * Strong commercial acumen: experience managing account-level budgets, forecasting, and financial reporting  * Experience in or adjacent to higher education, healthcare, or mission-driven marketing is a strong differentiator  * Demonstrated ability to hold senior client relationships and facilitate strategic conversations with VP-level and above stakeholders  * Excellent people leadership skills, with experience developing account management teams  * A proactive, insider mindset: you understand the opportunity from the inside and bring the right workflows, the right talent, and the right technology  * Strong understanding of creative production operations — briefing, resourcing, delivery, and reporting — in a high-volume content environment  * Strategic integration of AI across studio projects and operations  * Experience setting AI governance and quality standards at studio level  * Agentic leadership for complex business and creative challenges  * Drives AI innovation and shares best practice across OLIVER network  * At the time of this posting, the base salary for this position may range from $153,000.00 to $171,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.  REQ ID: 17675 #LI-DIRECTOR #LI-FD1  Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.