As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to
master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric
operation. Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance
through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the
human spirit through movement.
- Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful
moments for our fans - Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience - Assist
with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed - Help maintain a clean,
organized, and safe work environment, adhering to Health & Safety (H&S) standards - Support daily operational tasks such as
restocking shelves, updating displays, and managing product flow - Contribute ideas for in-store events, community engagement, and
other activities to boost fan interactions and store presence - The Team Spirit: Foster a collaborative and positive team
environment. - The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service. - The Explorer
Spirit: Embrace new ideas and initiatives to drive store success. - The Athlete Spirit: Uphold high standards of integrity and
professionalism in all actions.
- You have 1+ years of relevant experience in retail or in a customer service-related field - You have an understanding of service
excellence, with the ability to engage our fans, address their needs, and provide effective solutions - You possess organizational
skills and attention to detail - Excellent communication skills and the ability to provide constructive feedback to improve store
processes and fan experiences - Ability to work weekends, evenings and holidays as needed
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in
creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value
authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the
center of everything we do, ensuring that every interaction delivers a moment of WOW.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop
holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented
atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an
Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions
related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive
demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair
experiences for all potential future team members. You are not required to provide this demographic information and this
information will in no way impact your eligibility for hire.