Sr. Software Development Engineer

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role  We are looking for a GTM AI Manager, Sales Analytics to join our team. This is a Bangalore role, reporting to the Sr. Director, GTM Operations in the Sales BI & Analytics department. In this role, you will solve complex business problems using data to drive the growth of the organization across sales and related functions. You will leverage advanced analytics, Python, Snowflake, and cutting-edge Generative AI tools to transform raw data into actionable strategic insights. What you’ll do (Role Expectations) * Collaborate with internal stakeholders to understand business challenges and develop analytical solutions to positively impact business performance * Drive Generative AI initiatives by utilizing generative AI tools and techniques to design, prototype, and implement solutions using large language models and existing AI tooling * Utilize prompt engineering to craft, optimize, and test effective prompts for large language model tools to maximize outputs and insights for business applications * Develop and optimize AI agents capable of assisting with decision-making such as in chatbots or enhancing operational efficiency within sales and related functions * Evaluate options regarding appropriate modeling techniques or algorithms and present complex data in an uncomplicated, easy-to-understand way to drive action Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * Hands-on experience in advanced statistical analysis, constructing complex statistical models, and working with large language models like OpenAI or Anthropic along with relevant frameworks * Proven experience building, deploying, and managing AI agents or autonomous applications designed to handle tasks such as chatbots or workflow automation * Proficiency in Python, relevant machine learning libraries such as PyTorch, TensorFlow, or Scikit-learn, and using SQL to build data models via ETL tools like DBT * Ability to drive analytics solutions in a multi-disciplinary environment while managing multiple concurrent projects and collaborating with diverse internal teams What Will Make You Stand Out (Preferred Qualifications) * Experience fine-tuning open-source large language models or implementing advanced retrieval-augmented generation pipelines specifically tailored to optimize sales operations metrics and forecasting * Advanced experience leveraging Snowflake and Salesforce.com to deliver predictive intelligence for enterprise sales pipelines * Demonstrated capability in translating complex data models into clear, actionable strategic roadmaps for executive leadership #LI-Hybrid #LI-VV3 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Analyst - Business Insights & Analytics to join our team. This is a Hybrid , Bangalore role, reporting to the Sr. Manager, GTM Operations in the GTM Operations department. The Sales and Go-to-Market team is a global group of professionals passionate about delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. By collaborating across multiple disciplines, this role demonstrates the power and agility of cloud transformation to accelerate our position as a global leader. What you’ll do (Role Expectations) * Deliver complex data analysis for management using Gsuite, Snowflake, Streamlit and Python to drive informed decision-making * Manage projects to improve stakeholder visibility into business metrics, ensuring alignment and accuracy from ideation to deployment * Develop and maintain data models (DBT, Snowflake) to automate reporting and establish a single source of truth * Collaborate with stakeholders to understand business challenges and build BI solutions that enhance performance * Solve complex business problems with advanced analytics, leveraging innovation, including Gen AI, to optimize processes and reporting Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 4+ years of dedicated experience in Business Insights and Analytics functions * Proficiency in Snowflake, SQL, Google Spreadsheets, Streamlit, Python, and DBT, with an understanding of Prompt Engineering for Gen AI solutions * Proven ability to drive analytics solutions in multidisciplinary environments, collaborating effectively with diverse internal teams What Will Make You Stand Out (Preferred Qualifications) * Experience implementing generative AI workflows or automated predictive models to enhance Go-to-Market (GTM) business intelligence and forecasting accuracy * Bachelor’s or a Master's degree in a relevant field * Experience within the SaaS or cybersecurity industry sectors, with a proven track record of applying advanced analytics or machine learning applications in a GTM context #LI-Hybrid #LI-VV3 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role  We are looking for a Staff Machine Learning Engineer to join our Exposure Management & Security Operations team. This role is a hybrid position based in Bangalore, reporting to the Sr. Manager, Engineering Strategy, Planning & Analytics. You will join the team that built the world’s largest cloud security platform from the ground up, helping to scale a multitenant architecture that serves over 15 million users globally. Your vision and passion will be critical as we continue to innovate and enable organizations to harness the speed and agility of a cloud-first strategy. What you’ll do (Role Expectations) * Designing and deploying scalable, reliable, and efficient production-grade Gen AI/ML systems from data ingestion to monitoring * Driving innovation by researching and evaluating emerging AI/ML frameworks, rapidly prototyping novel solutions, and championing full-scale implementation * Implementing and maintaining robust MLOps practices, including logging, monitoring, and CI/CD pipelines for distributed ML systems * Leading and mentoring junior engineers in system design best practices and promoting technical excellence * Collaborating with cross-functional teams to translate complex business needs into technical solutions Who You Are (Success Profile) * You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful. * You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution. * You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact. * You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate. * You are driven by innovation and have a deep curiosity for how things work, believing in the power of technology to accelerate transformation. What We’re Looking for (Minimum Qualifications) * At least 5 years of experience as a Machine Learning Engineer with a track record of shipping complex, scalable ML systems to production * Proven experience building Gen AI/ML systems with LLMs, fine-tuning, Retrieval-Augmented Generation (RAG), and Agentic AI in production environments * Experience designing and implementing distributed ML systems with deep knowledge of MLOps, including monitoring and logging * Strong computer science foundation in data structures, algorithms, and system design with expertise in Python and SQL * Excellent communication and interpersonal skills to partner effectively across global engineering teams What Will Make You Stand Out (Preferred Qualifications) * Expertise with cloud services such as AWS, GCP, or Azure and ML platforms like Kubeflow or SageMaker * Proficiency in systems programming languages like Go or Rust with an understanding of distributed systems and networking fundamentals * A record of research, publications, or patents in AI/ML #LI-Hybrid #LI-GL2 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.