About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by

their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working

together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across

our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If

you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task

is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s

global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work

nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service

Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies

and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through

experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that

enriches us and Agoda’s business performance.

The Opportunity:

This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming

at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and

leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer

experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group.

In this role, you will get to:

Own the business: take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously

improving processes, tools, and ways of working.

Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured

manner, proposing project ideas and solutions to drive critical operational metrics.

Lead projects: drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support

Operations, Product Management, and other Project Management teams.

Act as a Subject Matter Expert (SME): Become an SME in the respective business areas, providing consultancy to other teams on

implementing new initiatives, and working with cross-functional teams to launch innovative solutions.

Drive continuous improvement: Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous

improvement efforts.

What You’ll Need to Succeed:

At least 3 years of work experience in project management, strategy, consulting or investment banking fields with a background

in Engineering or Business related studies

Proven track record in managing complex projects with multiple stakeholders
Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and

making data-driven decision

Excellent organization capabilities, and able to operate independently
Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different

perspectives and seniority levels

Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment
Be a team player with a collaborative mindset
Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful app

PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.

DISCOVER MORE ABOUT WORKING AT AGODA

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize

attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at

Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity

regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity,

disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details

removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited

third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the

candidate directly without any obligation to pay a recruitment fee.

Roll

Associate Project Manager-Strategic Projects, Flights Team, Customer Experience Group

Kategori

Kundtjänstpersonal

Plats

Bangkok

Publicerad

2 juli

Sista ansökningsdag

17 augusti

Taggar för det här jobbet

Kundtjänstpersonal

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