About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by

their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working

together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across

our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If

you’re ready to begin your best journey and help build travel for the world, join us.

Agoda is looking for a Collaboration Tools and Cloud Solutions Engineer

Who we are:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible

amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s

core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with

74 nationalities.

Agoda’s IT department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology

applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that

make a difference, and work hard to ensure continuous, consistent progress and we never forget to have fun while doing it.

What we need:

We are looking for a Collaboration Tools and Cloud Solutions Engineer to act as an escalation point for our IT support teams,

focusing on enterprise collaboration platforms and access management. The ideal candidate will have strong experience supporting

and optimizing cloud-based collaboration tools (e.g. Microsoft 365, Google Workspace, Zoom, Slack) and managing access across the

full user lifecycle, with a focus on reliability, security, user experience and continuous improvement.

Responsibilities:

Serve as L3 escalation point for issues related to collaboration tools and cloud applications, working closely with frontline

support teams.

Provide end-to-end application support for collaboration platforms, ensuring high availability, stability and performance.
Deliver and oversee access management across the user lifecycle, including account provisioning, access/role changes, group

management and secure offboarding.

Monitor, troubleshoot and resolve incidents and service requests related to collaboration and cloud platforms within agreed

SLAs.

Investigate recurring or complex issues, perform root cause analysis and drive sustainable fixes in partnership with

infrastructure, security and vendor teams.

Administer and configure collaboration tools (e.g. Microsoft 365/Teams/Exchange Online/SharePoint, Google Workspace, Zoom,

Slack), including policies, permissions, integrations and feature enablement.

Support and troubleshoot integrations between collaboration tools and other business systems, including SSO, client applications

and connectivity.

Coordinate platform changes, upgrades and releases, including testing, change records, communication and post‑implementation

reviews.

Maintain and improve operational documentation, runbooks, knowledge articles and support procedures for collaboration and cloud

services.

Work closely with stakeholders and end users to understand requirements, provide technical guidance, and improve adoption and

user experience.

Collaborate with security and compliance teams to ensure platforms follow access, data protection and audit requirements.

Requirements:

Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent practical experience.
3+ years’ experience in application support, IT support or systems administration with a strong focus on collaboration and cloud

platforms.

English: full professional fluency (written and spoken).
Hands‑on experience supporting enterprise collaboration tools such as Microsoft 365 (including Teams, Exchange Online,

SharePoint), Google Workspace, Zoom, Slack or similar.

Strong understanding of identity and access management concepts, including Google Workspace Identity, Entra ID, Active

Directory, user provisioning, group/role management and permissions administration.

Experience troubleshooting integrations, client application issues, connectivity problems and platform incidents in a corporate

environment.

Familiarity with ITSM/ticketing tools (e.g. ServiceNow, ServiceDesk) and structured incident/request/change processes.
Strong communication and stakeholder management skills, with the ability to work effectively with both technical and

non‑technical users.

Good organizational, analytical and problem‑solving skills, with the ability to manage multiple priorities in a fast‑paced

environment.

ITIL Foundation certification or basic understanding of ITIL / IT service management principles is a strong plus.

PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.

DISCOVER MORE ABOUT WORKING AT AGODA

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize

attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at

Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity

regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity,

disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details

removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited

third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the

candidate directly without any obligation to pay a recruitment fee.

Roll

Lead Collaboration Tools and Cloud Solutions Engineer

Kategori

Data/IT

Plats

Bangkok

Publicerad

18 juni

Sista ansökningsdag

17 augusti

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We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.