About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by
their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working
together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across
our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If
you’re ready to begin your best journey and help build travel for the world, join us.
Join a small platform team building the next generation of natural-language analytics at Agoda. You will own the governed
knowledge layer between our data warehouse and the applications, assistants, and analysts that consume it: metrics, domain
context, quality signals, and the APIs that expose them. This is semantic modeling and knowledge engineering, not dashboard
reporting or model training.
knowledge into versioned,
reviewable assets that return consistent, current answers.
governance workflows) and how it is exposed through service and agent interfaces.
#Manila #Kualalumpur #Singapore #Bangkok #Thailand
PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize
attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at
Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity
regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity,
disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details
removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited
third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the
candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda Agoda is Asia’s leading and fastest growing online hotel reservation platform. Our success is driven by worldclass technology, a highly resilient IT infrastructure, and exceptional engineering talent. Information Technology is a core capability at Agoda, and an IT career here offers outstanding growth opportunities in a fastmoving, multicultural environment representing more than 74 nationalities. This role operates in a high impact, fast paced engineering environment, where innovation and deep technical expertise are essential. We continuously improve end-user experience through automation, proactive monitoring, and scalable enterprise solutions—while never forgetting to enjoy the journey. We are looking for an experienced Senior/Staff Endpoint Systems Engineer to join our Bangkok-based team. This role serves as the final technical escalation point for complex, high-impact issues across endpoints and infrastructure. You will own the most challenging problems - driving deep into the root cause, working across teams and vendors to implement fixes and solutions. Key Responsibilities 3rd Level (L3) Escalation & Advanced Troubleshooting * Act as the highest escalation point for unresolved 1st- and 2nd-level support cases. * Perform deep technical troubleshooting of complex OS and hardware issues, including: * Windows BSODs and driver issues. * Hardware level failures (audio, camera, networking, storage, thermal/throttling) * Root cause analysis and ensure findings result in long-term fixes, standards, or automation. * Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues. * Own critical incidents from identification through resolution and post incident review. Enterprise Endpoint Engineering & Management * Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris). * Design and maintain robust deployment, patching, compliance, and security baselines. * Enforce stability and performance standards across Windows fleets. Monitoring, Reliability & Proactive Engineering * Monitor endpoint health and performance using custom monitoring platforms. * Proactively identify trends, performance degradation, and systemic risks before user impact. * Design, enhance, and maintain desktop monitoring systems using: * Grafana * Telegraf * Open Telemetry (OTEL) Collector Automation, Tooling & Continuous Improvement * Develop automation and remediation solutions using PowerShell, Python, Bash, or similar. * Reduce manual effort by building self-healing and auto remediation mechanisms. * Improve support for workflows, escalation quality, diagnostics, and documentation. Technical Ownership * Mentor and coach 1st- and 2nd-level teams, raising overall technical maturity. * Provide guidance during outages or high severity incidents. * Take full ownership; you drive problems to resolution, not handoffs. What You’ll Need to Succeed Required * Bachelor's degree in computer science, Engineering, or equivalent experience. * 5+ years of hands-on experience supporting and engineering desktop and endpoint infrastructure. * Proven experience operating as a 3rd level escalation engineer. * Strong expertise in: * Windows internals in corporate environments * Advanced OS troubleshooting (BSODs, drivers, updates, performance issues) * Enterprise Endpoint Management platforms (ie.Intune, ConfigMgr, KACE, Altiris) * Excellent analytical, communication, and stakeholder management skills. * Strong sense of ownership, accountability, and customer focus. Nice to Have * Microsoft 365 Certified: Endpoint Administrator Associate (MD102) * Experience querying and analyzing data using SQL, PromQL, LogQL * Advanced scripting skills (PowerShell preferred; Python/Bash a plus) * Experience building or enhancing endpoint reliability or telemetry platforms Why Join Us? * Work on global-scale endpoint environments with real impact. * Operate as a true L3 engineering authority, not a ticket resolver. * Influence tooling, standards, automation, and architectural decisions. * Collaborate with worldclass engineers in a diverse, international environment. #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5 #LI-Hybrid PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda’s front-end teams focus on various product aspects including accommodations, flights, and payments. We build localized, optimized user experiences globally across mobile websites, native apps, and desktop sites, fostering innovation and constant improvement through data-driven practices. The Opportunity: As a Lead Software Engineer (Front End) at Agoda, you will drive the technological evolution of our front-end systems. You will be responsible for architecting, implementing, and optimizing user interfaces that enhance the user experience for millions of travelers worldwide. This position requires a deep understanding of front-end development principles, a passion for crafting exceptional user experiences, and expertise in various front-end technologies. In this role, you’ll get to: * Lead the design and development of highly distributed, large-scale front-end applications. * Drive collaboration with product managers, product designers, and engineers to design, implement, and improve scalable applications and services. * Serve as a front-end expert on large-scale projects, providing technical guidance and mentorship. * Hands-on development of proof of concepts and evaluation of new technologies. * Implement technical, strategic decisions in cross-functional teams. * Leading in building a culture that optimizes applications using best practices for performance. * Maintaining coding standards and staying up-to-date to industry and technology development. * Part of strategic discussion relating to Agoda's future technology directions and development practices. * Contribute to the professional development of the team. What you’ll Need to Succeed: * 12+ years of software development experience in building large scale web application, with a minimum of 3 years in a Tech Lead role. * Proven experience designing, building, improving, and operating high-performance, scalable front-end systems. * Extensive experience with client-side technologies & modern frameworks (e.g., Javascript, Typescript, React). * Eager to work in multiple programming languages and frameworks, constantly striving to raise technical excellence. * Experience mentoring and growing Senior and Staff engineers through thorough and convincing communication. * Provides technical direction within and across groups by leading projects and building systems with company-wide impact. * Strong understanding of the business and how their systems impact the bottom line; able to redirect the team based on business priorities. * Constantly read and learn, moving Agoda forward technically, influencing other teams, and proactively improving others. It’s great if you have: * Knowledge of physical architecture at scale, building resilience and highly available solutions. * Strong experience in all aspects of client-side performance optimization. * Proficiency in modern coding and design practices. For example, Clean Code, SOLID principals, and TDD. * Knowledge of back-end technologies and how they integrate with front-end systems. This position is based in Bangkok, Thailand (Relocation Provided) #sanfrancisco #newyork #seattle #bangalore #london #toronto #sydney #washingtonDC #boston #losangeles #austin #dallas #hyderabad #denver #melbourne #chicago #atlanta #vancouver #berlin #saopaulo #IT #ENG #4 #LI-NP1 #IT #4 #5 #LI-Hybrid PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team Agoda’s FinTech teams build and operate the platforms that power our global financial ecosystem. From payments and reconciliation to tax, compliance, and financial reporting, these systems sit at the core of how we scale our business reliably and responsibly. As Agoda continues to grow across markets, products, and partner ecosystems, tax technology plays a critical role in enabling compliant, scalable, and efficient financial operations. Our teams work across product, engineering, finance, and architecture to design robust solutions that balance control, flexibility, and innovation. In this role, you will help shape the future of Agoda’s tax technology landscape, partnering with stakeholders across Finance and Technology to build resilient, enterprise-grade solutions that support a fast-moving global business. The Opportunity We are looking for a Platform Architect to define and drive the technical direction of Agoda’s Tax technology ecosystem within FinTech. In this role, you will own the architecture vision and roadmap for scalable, secure, and compliant tax platforms that support Agoda’s global financial operations, high transaction volumes, and evolving regulatory needs. You will work closely with Finance domain experts, product managers, engineering teams, and fellow architects to translate complex tax rules and business requirements into robust technical solutions across Agoda’s internal systems, data flows, tax engines, and selected third-party platforms. As a senior technical leader, you will operate from strategy through implementation detail: guiding architectural decisions, challenging trade-offs, coaching engineering teams, and ensuring our tax platforms are resilient, adaptable, observable, and built for Agoda’s scale. You will help balance compliance and governance with engineering velocity, cost efficiency, and long-term platform quality. This position is based in Bangkok, Thailand. (Relocation support is provided) In this Role, you'll get to: * Shape the technical direction, architecture strategy, and long-term roadmap for Agoda’s Tax technology ecosystem, aligning Finance, regulatory, product, and engineering goals. * Own the architecture of mission-critical platforms and capabilities, ensuring they are scalable, secure, resilient, observable, and adaptable to Agoda’s global scale, with the key starting focus being the Tax platform. * Design end-to-end solutions across internal systems, tax engines, APIs, data flows, and selected third-party platforms where they create clear business and technical value. * Work hands-on with engineering teams on key technical decisions, system design, implementation trade-offs, proof-of-concepts, and critical architecture components. * Lead architectural reviews and provide expert guidance on system design, integration patterns, reliability, maintainability, performance, and operational readiness. * Translate complex tax rules, compliance requirements, and financial workflows into clear technical models that engineering teams can build, evolve, and operate effectively. * Analyze Agoda’s current Tax technology landscape, identify systemic risks, duplication, inefficiencies, and modernization opportunities, and define practical transition paths toward the future state. * Establish and evolve architecture principles, engineering standards, documentation, and governance practices that improve quality without slowing delivery. * Drive improvements in quality, velocity, cost efficiency, scalability, and developer productivity across Tax-related systems and adjacent FinTech platforms. * Mentor and influence senior engineers, Staff engineers, and technical leads, raising engineering fundamentals across design, code quality, testing, observability, and production ownership. * Communicate complex technical trade-offs clearly to technical and non-technical stakeholders, including senior leaders across Finance, Product, Engineering, and Technology. * Effectively utilize AI to achieve all the above, including contributions in building the solutions you helped design. What you'll Need to Succeed: * 10+ years of experience in software engineering, architecture, or technology leadership roles, with a strong track record of designing and evolving complex production systems. * 3+ years of hands-on experience delivering tax-related technology projects across direct or indirect tax domains, or closely related finance technology domains, including building or evolving tax platforms. * Strong understanding of Tax technology domains such as VAT, GST, corporate tax, withholding tax, compliance workflows, tax calculation, reporting, reconciliation, and auditability. * Proven ability to shape technical strategy and architecture roadmaps across multiple teams, systems, or business domains. * Strong hands-on engineering background, with deep understanding of system design, APIs, data flows, integration patterns, reliability, observability, scalability, and operational trade-offs for mission-critical systems, including high-volume transactional platforms at enterprise scale. * Ability to translate complex business, finance, and regulatory requirements into clear technical models, architecture decisions, and executable engineering plans. * Strong communication and stakeholder management skills, with the ability to explain complex technical trade-offs to senior engineering, product, finance, and business leaders. * Proven ability to mentor and influence senior engineers, Staff engineers, technical leads, and cross-functional teams without relying on direct reporting authority. * Strong ownership mindset, with a track record of identifying systemic risks, reducing duplication, improving engineering quality, and driving pragmatic modernization. It's Great if you have: * Experience designing or modernizing global tax platforms that support multiple jurisdictions, products, currencies, and regulatory models. * Deep experience with tax engines or tax automation platforms such as Avalara, Vertex, OneSource, or equivalent custom-built solutions. * Experience with ERP systems, financial ledgers, invoicing, billing, reconciliation, or other finance platform integration points. * Familiarity with event-driven architecture, streaming, or middleware integration technologies * Experience with cloud-native architecture patterns, distributed systems, Kubernetes/EKS, serverless platforms, or large-scale service-oriented architectures. * Understanding of data privacy, auditability, financial controls, and compliance frameworks such as GDPR, CCPA, SOX, or equivalent regulatory controls. * Experience leading large-scale platform modernization, proof-of-concept work, or architecture transformation across multiple engineering teams. * Exposure to large-scale global commerce, travel, payments, marketplace, or financial technology environments. #Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
