Customer Care - German market 🇩🇪

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead. ➡️ What you'll do Own client tickets end-to-end: Solve problems across chat, email, and occasional video calls for non-VIP clients in the French market. Dig into the details: Investigate account activity, company profiles, and transaction history to find the right answer, not just a quick one. Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs. Partner with Product and Tech: Help resolve bugs and feature requests that need cross-functional problem-solving. Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases. ➡️ What we're looking for Customer-facing experience: You've worked directly with clients before, in customer care or a similar role. Sharp written communication: You write clearly and professionally in French and English, across chat, email, and calls. A natural problem-solver: You enjoy untangling tricky, ambiguous situations rather than escalating them. Curiosity that drives learning: You're comfortable reading documentation and figuring things out independently. AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box. Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support. ➡️ What we can offer you Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise. Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder. A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks. Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth.

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Team Lead – Social Care & Internal Support to build and run Qonto's brand-new reactive team in Customer Care France. You'll own the situations that matter most for our reputation: social media, sensitive client escalations, frontline incident support, and online ratings — all under the guidance of Louis, our Head of Customer Care France. ➡️ What you'll do Own Social Care end-to-end: Lead the team to deliver fast, high-quality support across X, Facebook, Instagram, LinkedIn, TikTok, and YouTube — reactive when it's urgent, proactive before it escalates; Handle sensitive escalations: Take over direct client escalations from non-standard channels, diagnose fast, coordinate the right stakeholders, and drive resolution; Be the real-time lifeline for frontline teams: Run Slack-based internal support during urgent situations and own incident communication for the entire Customer Care organization; Close the loop on reviews: Monitor Trustpilot, Google Reviews, and app store ratings, recover dissatisfied customers, and ensure the signal turns into fixes; Build the operating model from scratch: Define playbooks, escalation paths, KPIs, and coverage schedules for the team. ➡️ What we're looking for

Qonto

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Banking Operations Manager (Juridical) for the German Market, based in Paris, where you will handle sensitive operations related to Qonto's customers. You will contribute to the day-to-day management of operational banking topics for our German market 🇩🇪, playing a key role in establishing Qonto as the leading European business finance solution. You will join our international Banking Operations team of 4 people (and counting!), under the supervision of Matthias, our Team Lead Banking Operations Juridical - Germany, Netherlands, Austria. 👩‍💻🧑‍💻 As a Banking Operations Manager (Juridical) - German Market at Qonto, you will: Manage sensitive procedures: Process and follow up on administrative seizures, judicial liquidations, enforcement actions (bailiff seizures), and inheritance procedures. Handle communication: Interact directly with German authorities, creditors, and lawyers in writing to ensure accuracy and compliance (no direct calls or direct customer communication). Collaborate cross-functionally: Work closely with internal teams (Banking Operations, Customer Care, and Legal) to ensure operations are handled efficiently and with care. Oversee account lifecycle: Manage account closures smoothly and prepare circular letters for external auditors. Improve processes: Refine and update daily operational processes to enhance efficiency and maintain excellence. 🤔 What you can expect: International Team – Collaborate with colleagues from diverse cultural and professional backgrounds. Hyper-Growth Environment – Contribute in a fast-paced context with strong opportunities for career development. Cross-Functional Collaboration – Work closely with Banking Operations, Customer Care, and Legal teams. Tangible Impact – Play a key role in shaping Qonto’s banking operations and helping establish it as a leading European business finance solution. 🤝 About your future manager Your manager will be Matthias, our Team Lead Banking Operations Juridical - Germany, Netherlands, Austria. His path? Matthias began his career in the legal field, specializing in European and international tax law with experience as a Tax Trainee at several law firms. He joined Qonto in early 2022 as a Banking Operations Manager and quickly climbed the ranks, becoming a Senior Manager before stepping into his current role as Team Lead in 2024. What he can bring to the team? With his strong academic foundation in tax law and years of hands-on experience in Qonto's banking operations, Matthias brings exceptional analytical rigor, precision, and a deep understanding of our core financial processes. His rapid progression within the company is a testament to his adaptability and proven leadership. Additionally, as a Franco-German bilingual, he brings a valuable cross-cultural perspective and excellent communication skills to the team. 🏅 About You Experience: You have initial experience in administrative or banking operations and are comfortable handling operational, sometimes sensitive, topics. Languages: You are fluent in German and English (written and spoken). Proficiency in French is a plus. Analytical & Detail-Oriented: You have sharp organizational skills, a meticulous eye for detail, and the perseverance to handle repetitive tasks. Critical Thinker: You bring intellectual curiosity, always seeking better solutions and feeling comfortable challenging the status quo. Team Player: You are proactive, motivated, and ready to grow in a supportive and dynamic team environment. At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.