
Valtech · Bengaluru
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a v...
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we
offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether
you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer
experiences, your work will help transform industries.
As a Trainee, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 0-1 of
experience, a growth mindset and a drive to make a lasting impact.
Role responsibilities
2. Good communication Skills written and oral
3. Basic knowledge on JAVA/Unix, SQL will be an added advantage
4. Should be ready to work in shift & weekend
5. Knowledge MS-Office is must
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we
recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about
building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background,
you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The Benefits
This is a Full-Time position based in Bengaluru.
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll
reach out for next steps.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either
indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts,
categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal,
Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a
workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and the innovation we drive * Our values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration The Role As an L3 Technical Support Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: * A curious problem solver who challenges the status quo * A collaborator who values teamwork and knowledge-sharing * Excited by the intersection of technology, creativity and data * Experienced in Agile methodologies and consulting (a plus) Role & Responsibilities * L3 Incident Resolution: Lead Level 3 technical support activities, performing detailed analysis, debugging, identifying root causes, and resolving high-priority production issues with a strong sense of urgency. * Code Debugging & Analysis: Proficiently debug server-side JavaScript and other platform components to isolate and fix production defects. * Root Cause Analysis (RCA): Conduct thorough root cause analysis for recurring issues, implementing preventive measures and permanent fixes to enhance platform stability. * Production Readiness: Proactively monitor system health, identify potential issues, and ensure the optimal performance and availability of SFCC environments. * Client Interaction: Serve as a primary technical contact for clients, providing clear and timely communication on incident status, resolution plans, and technical explanations. * War Room Leadership: Lead and actively participate in "War Room" situations during critical outages or incidents, coordinating efforts with cross-functional teams (development, QA, L2, DevOps, client) to drive rapid resolution. High reactivity and availability are key during these times. * On-Call Support: Provide dedicated on-call support outside of standard business hours on a rotational basis to ensure 24/7 coverage for critical incidents. This is not shift-based, but rather dedicated on-call availability. * Knowledge Management: Create and maintain comprehensive documentation, knowledge base articles, runbooks, and troubleshooting guides to empower L1/L2 teams and improve incident resolution efficiency. * Collaboration: Work closely with development, QA, and DevOps teams to escalate complex issues, provide insights for permanent fixes, and support new feature deployments. Soft Skills: * High Reactivity & Availability: Demonstrated ability to respond quickly and effectively to critical incidents, with a willingness to be available for on-call support and immediate engagement during war rooms. * Exceptional Problem-Solving: Superior analytical and diagnostic skills, with the ability to quickly understand complex technical issues and devise effective solutions under pressure. * Client Communication: Excellent verbal and written communication skills, capable of explaining complex technical problems and solutions clearly and professionally to both technical and non-technical client stakeholders. * Leadership in Crisis: Proven ability to lead and coordinate technical teams during high-stress situations (war rooms) to achieve rapid problem resolution. * Ownership & Accountability: Takes full ownership of incidents from identification through to resolution and post-mortem analysis. * Team Collaboration: Strong ability to collaborate effectively with internal and external teams, fostering a cooperative environment. * Detail-Oriented: Meticulous attention to detail in code analysis, troubleshooting, and documentation. If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The Benefits This is a Full-Time position based in Bengaluru. Beyond a competitive compensation package, we offer: * Flexibility, with hybrid work options (country-dependent) * Learning and development, with access to cutting-edge tools, training and industry experts. Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
Om tjänsten Svetsare – kort traineeprogram mot licens Har du tidigare erfarenhet av svetsning men saknar licenser? Nu har du chansen att ta nästa steg i din karriär. Dala Industrisupport startar nu en ny omgång av vårt svetsprogram i samarbete med BAE Systems Hägglunds i Örnsköldsvik. Programmet är särskilt riktat till dig som har grundkunskaper i svetsning, till exempel från gymnasiet eller tidigare arbete, men som vill ta licenser och arbeta professionellt som svetsare. Utbildningen är kort och intensiv (2 månader) och för dig som snabbt visar rätt nivå kan det vara möjligt att gå vidare till arbete redan efter cirka 1 månad. Under utbildningen är du anställd av Dala Industrisupport och får din praktiska träning hos BAE Systems Hägglunds, ett världsledande företag inom utveckling och tillverkning av bandvagnar och stridsfordon. Målet är att du efter programmet ska kunna gå vidare till arbete hos dem. Om programmet Längd: cirka 2 månader Plats: Örnsköldsvik Upplägg: kombination av praktik och kompletterande teori Lön under utbildning: ca 24 000–25 000 kr/månad Efter programmet: möjlighet till anställning hos BAE Systems Hägglunds Vi söker dig som Har grundkunskaper i svetsning (t.ex. gymnasieutbildning inom svets eller arbetslivserfarenhet) Saknar licenser eller vill utveckla dina svetskunskaper Är praktiskt lagd och noggrann Har vilja att utvecklas inom industrin Trivs med både självständigt arbete och teamwork Ort: Örnsköldsvik Omfattning: Heltid Arbetstider: Mån-fre 7-16 Grundkrav Inga medicinska hinder för att arbeta som svetsare Godkänd bakgrundskontroll, drogtest och säkerhetsintervju Mycket god svenska i tal och skrift Grundläggande datorvana Boende i Örnsköldsvik med omnejd eller villig att flytta Meriterande Tidigare arbete inom industri, montage eller mekanik Truckkort Traverskort Vi kommer lägga stor vikt vid personlig lämplighet, motivation och praktisk förståelse. Ansökan Vi ser gärna att du bifogar ett personligt brev där du berättar varför du vill delta i traineeprogrammet. Programmet har preliminär start i maj och rekryteringsprocessen sker löpande. De som går vidare i det första urvalet kommer att kallas till en djupintervju. Du får även prova på svetssimulator och genomföra andra moment för att säkerställa att svetsyrket passar dig. Urval sker löpande och tjänsten kan komma att bli tillsatt innan sista ansökningsdatum. Om kunden BAE Systems Hägglunds i Örnsköldsvik är en världsledande tillverkare av högteknologiska militära fordon. Företaget fokuserar på utveckling, tillverkning, integration och support till kunder över hela världen. De främsta produkterna är medeltunga stridsfordon (CV90) och bandvagnar (BvS10 och Beowulf) samt stöd och support. BAE Systems Hägglunds kombinerar innovativ teknik med svensk ingenjörskonst och erbjuder en trygg arbetsplats i teknikens framkant. Varför bo i Örnsköldsvik? Örnsköldsvik, en del av världsarvet Höga Kusten, är känd för sin unika kombination av storslagen natur och stadens bekvämligheter. Här kan du njuta av ett aktivt friluftsliv med närhet till havet, skärgården och det kuperade landskapet som erbjuder allt från vandringsleder till skidåkning. Staden är också en familjevänlig plats med prisbelönta restauranger, mysiga caféer, bra skolor och ett rikt föreningsliv. För den som vill ha kultur och underhållning finns museer, konserter och idrottsevenemang – inte minst Modo Hockey som är stadens stolthet. Örnsköldsvik är perfekt för dig som söker en balans mellan arbetsliv och livskvalitet. Här får du möjlighet att bo nära naturen utan att kompromissa med en levande stadskärna. Om oss Vi på Dala Industrisupport är en pålitlig partner inom kompetensförsörjning, med över 100 års samlad erfarenhet. Vi har själva vår bakgrund inom industrin och har god insyn i branschens utmaningar. Vi tror att viljan att lära är minst lika viktig som erfarenhet – och vi är övertygade om att kompetensutveckling är nyckeln till framtidens industri. Därför värnar vi om att bygga långsiktiga samarbeten. Genom vår närvaro och personliga service hjälper vi både företag och medarbetare att nå sin fulla potential! Varmt välkommen med din ansökan!
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Get to Know Our Team: Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: As a Support Associate in Kuala Lumpur, supporting Japanese language with 24/7 shift, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will: * Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). * Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills. * Professionally handle high volume of inquiries from customers and partners. * You will be accountable for meeting individual (KPIs) and team goals. * Understand and deliver business strategies and improve customer services through the execution of self-service. * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager. * Perform office-based administrative duties whenever required. * Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries et Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent command of spoken and written Japanese and English. (For Japanese, at least JLPT N1 level. For English, business level) * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude * Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels * Able to work on public holidays and weekends Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required language for the role if any Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Visa sponsorship and relocation support for eligible roles and locations * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Agoda Choice annual allowance of 2500 MYR after one year of employment * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued #chiba #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #kyushu #saitama #seoul #busan #bangkok #sydney #melbourne #perth #toronto #montreal #calgary #vancouver #canada #shanghai #beijing #prague #hongkong #dublin #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #hanoi #edinburgh #london #saopaulo #paris #france #italy #istanbul #turkey #rome #brazil #hawaii #honolulu #california #washington #oregon #utah #colorado #texas #newyork #newjersey #vermont #massachusetts #unitedstates #manila #phillippines #peru #china #mexico #germany #berlin #amsterdam #rotterdam #2 #3 #LI-JI2 #CUST #OTHR PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.