L3 Support Analyst

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  The Opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration  The Role   As a Oracle Retail Xstore L3 Lead , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8 Years of experience, a growth mindset and a drive to make a lasting impact.  You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  Role Responsibilities * Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact. * Manage the full lifecycle of incidents and problem tickets, ensuring proper categorization, prioritization, RCA documentation, and closure in alignment with ITIL practices. * Coordinate across cross-functional teams (L2, Development, DevOps, QA, PO PPOs and other AMS teams) to drive quicker resolution and prevent recurring issues. * Perform proactive problem management by identifying trends, defining permanent fixes and supporting continuous improvement initiatives. * Act as the primary escalation point for critical store or production outages and provide expert guidance for troubleshooting and resolution. * Maintain strong documentation including technical knowledge articles, SOPs, workaround procedures, and known-error records. * Track operational performance through KPIs and SLAs to improve service delivery and system stability. * Mentor and guide junior team members, ensuring knowledge sharing and high-quality support standards Must have qualifications * Oracle Retail Xstore POS Strong hands-on technical support experience on Xstore v23+ (Java-based framework) * Xcenter / Xstore Office Understanding of back-office integration and store configuration * Programming Java, Spring, SQL, XML, JSON * Integration Web services  (REST/SOAP), Oracle Retail Suite modules * Troubleshooting Log analysis, debugging, performance tuning * Deployment Tools  Jenkins, Git * Database Oracle / SQL Server proficiency * OS & Environments  Windows,Xstore,Xenvironment,Xservices * Retail Domain Store operations, POS transactions lifecycle If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  Commitment to reaching all kinds of people  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.   The benefits   This is a Full Time position based in Bengaluru in India. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.    Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.  ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.  We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.    About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   As a Sterling OMS Lead, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 8+ Years of experience, a growth mindset and a drive to make a lasting impact.  You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  Role Overview  We are seeking an experienced Sterling OMS Lead to architect, design, and lead the implementation of enterprise-level Order Management System solutions. This role demands a deep technical expert who can bridge the gap between business requirements and technical execution, leading a team of developers and guiding the overall solution strategy. The ideal candidate will possess strong expertise in IBM Sterling OMS, modern cloud-native architectures (AWS/Azure), and full-stack Java development .  Key Responsibilities  Technical Leadership & Strategy  Lead the design, development, and customization of IBM Sterling OMS modules, including Web SOM, Web COM, and Call Center UI .  Architect scalable, high-performance solutions, defining the technical roadmap and overseeing the delivery of complex OMS projects .  Define and enforce best practices for development, customization, integration, and code quality, including conducting code reviews .  Guide the team in translating functional requirements into detailed technical design documents and configuration specifications .  Act as the Subject Matter Expert (SME) for all technical aspects of the Sterling OMS platform, providing guidance on complex business scenarios .  Development & Implementation  Lead the development of core OMS functionalities, including order orchestration workflows, sourcing rules, fulfillment logic, and pipeline configurations .  Oversee the integration of Sterling OMS with external systems such as ERP (e.g., SAP), WMS (e.g., Blue Yonder), CRM, payment gateways, and e-commerce platforms .  Build and maintain Java-based microservices and REST/SOAP APIs to support scalable order management and integration needs .  Leverage cloud platforms (AWS/Azure) and containerization tools (Docker, Kubernetes) for deployment and management of applications .  Manage and execute data migration, system configuration, and deployment processes .  Team & Stakeholder Management  Mentor and lead a team of 3-10 developers and engineers, both onshore and offshore, fostering a culture of technical excellence .  Collaborate with cross-functional teams, including product managers, business analysts, QA, and DevOps, to ensure seamless delivery .  Participate in client discussions, status reporting calls, and manage stakeholder expectations effectively .  Production Support & Troubleshooting  Oversee L2/L3 support, proactively monitoring production systems to ensure high availability, performance, and scalability .  Lead root cause analysis (RCA) for high-impact production issues and implement permanent fixes .  Provide off-hours support for critical production downtime and business-impacts .  Required Skills & Qualifications  Experience & Education  Total Experience: 8+ years of overall experience in software development and IT, with a minimum of 4-6 years of hands-on experience specifically in IBM Sterling OMS .  Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience) .  Technical Proficiency  Sterling OMS Expertise: Deep proficiency in IBM Sterling OMS components, including Order Management, Inventory Management, Fulfillment, Process Types, Pipelines, User Exits, and Agents .  Development Stack: Strong experience in Java/J2EE, Spring Boot, REST API development, and familiarity with JavaScript, XML, and XSLT .  Cloud & DevOps: Extensive experience with cloud platforms (AWS preferred, or Azure/GCP), containerization (Kubernetes, Docker), and CI/CD pipelines (Jenkins, Maven) .  Database: Proficient in writing optimized SQL queries and working with relational databases like Oracle or DB2 .  Architecture: Deep understanding of microservices architecture, event-driven design (e.g., Apache Kafka), and integration patterns .  Domain & Process Knowledge  Retail & eCommerce: Solid understanding of the Retail domain, including e-commerce, order-to-cash lifecycle, and fulfillment models (e.g., SFS, BOPIS, Dropship) .  SDLC & Agile: Proven experience in the full Software Development Life Cycle (SDLC) and working within Agile/Scrum environments .  Soft Skills & Leadership  Excellent problem-solving and analytical skills .  Strong communication, documentation, and stakeholder management abilities .  Proven ability to lead, mentor, and guide technical teams .  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a Fulltime position based in Bangalore Location. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

NET INSIGHT AB

At Net Insight, we are transforming live broadcasting, giving millions of viewers worldwide access to the biggest live events. Since 2021, we’ve been scaling a new business unit focused on Synchronization. Our cutting-edge synchronization platform, Zyntai, has already made a big impact on the global 5G market — and we’re accelerating!  We are looking for a System Engineer to join our HQ team and help accelerate international project delivery. If you are passionate about innovative telecom technologies, enjoy working closely with customers, and want to shape the future of 5G synchronization, this could be the role for you!    ABOUT THE ROLE Net Insight’s Synchronization business area is expanding. We are now looking for a System Engineer to join our team working in both national and international versatile projects. Together with people that are excited about innovative technology projects and driving customer success, you will deploy our unique solution for transporting time with extremely high precision over IP infrastructure. ABOUT THE POSITION  As a System Engineer within our Customer Success Sync team, you will play a key role in expanding our telecom operator business in selected target markets. You will support customer engineering teams in project execution, with a particular focus on mission-critical sync network deployments. You collaborate naturally across customers and internal teams, build trust through your expertise, and take ownership of your work. You are curious, analytical, and motivated by solving complex technical challenges while driving activities forward independently. You will be part of our global Synchronization team, based at our headquarters in Sweden, with the flexibility to work remotely in a hybrid setup.  Key Responsibilities: Act as a trusted advisor to customers, supporting them with network design, integration, testing and commissioning of Net Insight’s Synchronization Solutions Lead technical investigations, troubleshooting and performance analysis in complex customer environments  Develop and deliver technical documentation, workshops and customer training sessions Work closely with our global network of resellers and system integration partners providing technical guidance throughout the project lifecycle Travel regularly to support customers and partners in project execution phases and establish close collaboration with customer engineering teams.  Collaborate closely with R&D and sales engineering teams to share insights, solve challenges, continuously improve customer experience and how we work.   WHO WE ARE LOOKING FOR  We are looking for a tech-savvy, customer-focused professional who thrives in a fast-paced collaborative team environment. We believe you are a clear and confident communicator with ability to deploy complex technology in a structured and customer-oriented way. Qualifications:  5+ years experience in Systems Engineering (preferably both hardware and software). Strong understanding of IP networking, L2/L3, and complex system integrations. Proven ability to lead technical investigations and drive projects to successful completion.  Understanding of 5G networks and mobile technology. Experience with synchronization technologies is considered a plus.  A relationship-driven mindset and the ability to build trust with customers, partners, and internal teams.  Master or bachelor’s degree in Computer Science, Electrical Engineering, Communication Engineering, or equivalent industry experience.  Willingness and ability to travel regularly.  WHY NET INSIGHT?  At Net Insight, you will be part of a dynamic, global company with a collaborative and innovative culture. We offer flexibility, support work-life balance, and give you the opportunity to work with cutting-edge technology that plays a critical role in the future of 5G and broadcast synchronization.  Join us and help shape the future of mission-critical media and telecom networks.  WELCOME TO APPLY The position is permanent, full-time employment located in our headquarters in Solna. We value work-life balance; therefore, you can combine remote work and work from the office. For more information about this position, please contact Marie-Louise Hanning, Hiring Manager, at marie.louise.hanning@netinsight.net.  ABOUT NET INSIGHT  Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy® Award winning Nimbra technology to guarantee media delivery. Today, Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. Welcome to Net Insight, where innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact