Customer Lifecycle Manager

Praxipal

TL;DR - Wir entwickeln KI-gestützte Fachkräfte für das Gesundheitswesen von morgen. Unsere KI-Rezeptionistin Luna automatisiert bereits heute die Patientenkommunikation in Arztpraxen. Als Marktführer in der Kieferorthopädie und mit einer großen Finanzierungsrunde im Rücken skalieren wir nun in andere medizinische Fachbereiche - und du bist an vorderster Front dabei. Als Customer Success Manager setzt du neue Standards für moderne Kundenbetreuung und -entwicklung und übernimmst die End-to-End Betreuung unserer Kunden und hilfst dabei, Kunden pro-aktiv zum Erfolg mit unserem Produkt zu führen. WIESO PRAXIPAL? Der Fachkräftemangel ist die größte Herausforderung für unser Gesundheitswesen. Zehntausende Stellen bleiben jedes Jahr unbesetzt und der demografische Wandel sorgt dafür, dass sich diese Entwicklung immer weiter zuspitzen wird. Arztpraxen setzen auf unsere KI-Rezeptionistin Luna, um ihr Personal zu entlasten und die Versorgung für alle zugänglich zu halten. Wir wachsen in Rekordgeschwindigkeit und haben vor kurzem eine Seed-Finanzierungsrunde in Höhe von $6.7 Millionen mit HV Capital abgeschlossen - und wir fangen gerade erst an. Wir sind ein tech-driven Unternehmen und setzen bewusst auf ein kleines, hochtalentiertes Team. Was uns ausmacht, ist das Tempo und die Intensität, mit der wir arbeiten – aber ebenso wichtig ist uns das Miteinander. Deshalb kommen wir jeden Tag ins Büro: um uns auszutauschen, voneinander zu lernen und gemeinsam zu wachsen. WONACH WIR SUCHEN * 1–3 Jahre Erfahrung im Customer Success, inklusive der Verantwortung für den kompletten Customer Lifecycle (Onboarding bis Renewal) * Sehr gute organisatorische Fähigkeiten mit hohem Anspruch an Qualität und Detailgenauigkeit * Klare, überzeugende und empathische Kommunikation – schriftlich wie mündlich * Datengetriebene Denkweise: Über Kennzahlen und Analysen Entscheidungen treffen und Kunden proaktiv steuern * Erfahrung im Umgang mit CRM-Systemen (z. B. HubSpot) sowie Reporting- und Analyse-Tools * Deutsch auf Muttersprachniveau WAS DU TUN WIRST In einem Satz: du begleitest Praxen bei der Einführung unserer KI-Rezeptionistin Luna, sorgst für eine erfolgreiche Nutzung und treibst den kommerziellen Erfolg voran * Du führst (Remote-) Onboardings mit Ärzten und Praxisteams durch * Du schulst Praxen zur effektiven Zusammenarbeit mit unserer KI-Rezeptionistin * Du dienst als erste Ansprechperson für alle Kundenanliegen * Du stehst in engem Austausch mit unseren Kunden und überwachst Produktdaten, um Retention zu gewährleisten und Upselling-Möglichkeiten zu identifizieren * Du triagierst Kundenanfragen und gibst technische Anforderungen an unsere Forward Deployed Engineers weiter DEINE VORTEILE * Kompetitives Gehalt und Beteiligung an unserem VSOP-Programm * Zusammenarbeit mit einem starkem, motiviertem Team und viele Wachstumsmöglichkeiten * Urban Sports Club * Deutschland-Ticket Jobticket * Lunch-Zuschuss via Lunchit und täglich gemeinsame Abendessen auf Firmenkosten * Regelmäßige Team Events und Offsites

Raisin

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team The Customer Accounting team is responsible for the integration with our Servicing Bank with a focus on accounts and transactions to provide those to the customer and to other services on the Raisin platform. Most importantly, account life cycle, reconciliations and transaction compliance are in the domain of this team. The team is part of the “Customer Tribe”, which consists of 5 teams that collaborate closely on the mission to build and run state of the art Customer and Transaction Account experiences to grow Raisin at scale. The Customer Accounting team provides: * the full lifecycle of the transaction accounts * overview of the account balance and transaction history * compliance monitoring on transactions Tech Stack: * Backend: Java, Spring Boot, MySQL, Kafka, AWS * Web: TypeScript, ReactJS * Mobile: TypeScript, React Native Your Responsibilities * Manage the full E2E delivery cycle: requirements analysis, estimation, design, implementation, QA, and delivery. * Nurture an inspiring environment with open communication and a culture of trust. * Proactively resolve impediments and mitigate risks. * You collaborate closely with your team’s Product Manager. * Collaborate with other Product Managers and Tech Leads on strategy and planning. * Drive the OKR process: objectives, definition, and individual target agreements. * Recruit, hire, and onboard engineers while developing their soft and technical skill-sets. Your Profile LEADERSHIP & EXPERIENCE * You bring at least 1 year of leadership or people management experience. * You successfully managed software projects, build sustainable software and delivered in collaborative fashion. * You feel comfortable and confident driving technical and architectural discussions. * You are a decisive leader who stands your ground on architectural integrity while remaining a pragmatic and collaborative problem-solver. * You foster a culture of ownership, accountability, and technical excellence. EXPERTISE * You demonstrated critical thinking and problem-solving capabilities * You possess a strong analytical mind, capable of mapping out intricate transaction flows and identifying edge cases before they hit production. * You have strong hands-on experience (typically 8+ years) in backend engineering, with solid Java (Spring Boot) expertise. * You have practical experience with event-driven architectures (e.g., Kafka or comparable technologies). * You understand distributed systems challenges such as idempotency, consistency and failure handling. * You are comfortable participating in code reviews and architectural decisions across backend and fullstack systems. * University degree in Computer Science, Mathematics, or Engineering. REGULATED / FINTECH EXPERIENCE (IS A PLUS) * You bring professional experience in fintech, banking, investment platforms, insurance, or other highly regulated industries. * You have worked on systems where data integrity, auditability, compliance, and transactional correctness significantly influenced architectural decisions. * You have an intrinsic 'Safety-First' mindset: For you, auditability and data integrity are not checkboxes, but core features of a professional system. COMMUNICATION & COLLABORATION * You communicate clearly and confidently with both technical and non-technical stakeholders. * You are fluent in English; German is a plus but not required.   Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Raisin

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team: The Customer Engagement Team at Raisin is a dynamic cross-functional unit shaping the design and experience of our core customer touchpoints across markets. As a key contributor in this team, you'll take ownership of foundational domains such as our Customer Portal Dashboard on both web and mobile, ensuring consistent, engaging, and scalable user experiences. You'll also help drive the evolution of our Email Service and champion the delivery of high-impact Transactional Emails that keep our users informed and engaged throughout their journey. Beyond technical excellence, you'll play a central role in people development — mentoring peers, fostering a collaborative engineering culture, and supporting individual growth. We value team health as much as platform quality, and your leadership will be instrumental in both. If you're passionate about building seamless cross-platform experiences and empowering those around you, the Customer Engagement Team at Raisin offers the ideal space for impactful leadership. Your Responsibilities * You are responsible for the full E2E delivery cycle: from requirements analysis, effort estimation, through design, implementation, QA, and delivery. * You nurture an inspiring environment with open communication and a culture of trust. * You proactively resolve impediments and mitigate risks for your team. * In case you need to escalate delivery and team risks, you do this in a timely fashion, with a well-articulated solution/mitigation plan. * You collaborate closely with your team’s Product Manager and Tech Lead. * You facilitate the team’s work on strategy and planning for the delivery. * Together with the Product Manager, you drive the OKR process for your team: communication of objectives, KR definition, team commitment, and pairing OKRs with individual target agreements for your engineers. * You recruit, hire, and onboard engineers into the team. * You develop both your engineers’ soft- and technical skill-sets according to the company’s goals and needs. * You craft agreements and individual development plans with every team member, aligned to the team's goals. * You uncover training opportunities as well as provide coaching for your team. * You recognize high performance and reward accomplishments. * You establish and keep strong performance standards for your direct reports Your Profile * You have a university degree in Computer Science, Engineering, Information Systems or related fields or equivalent practical experience. * You bring at least 1 year of leadership/people management experience. * You have strong hands-on experience (min. 5 years) as Frontend Engineer. Familiarity with Python, React Native, or PHP is considered a strong plus.  * You have a proven track record of using AI tools to increase productivity, with hands-on proficiency in AI coding agents like Cursor to streamline development and code generation. * You have proven experience working with UX/UI principles, collaborating closely with designers, and translating user-centered designs into high-quality web/mobile implementations. * You know how to manage software projects to a successful delivery in collaborative fashion. * You have up-to-date, in-depth knowledge of the software development lifecycle in a frontend-technology landscape. * You are comfortable with open code and architecture discussions. * Fluency in English; German-language skills are a plus but not mandatory. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.