
Superchat · Berlin
At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by mess...
At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all
of it is being replaced by messaging and AI. We're building the platform that runs underneath.
Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands
like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look
bigger than they are. Today, millions of messages flow through Superchat every single day.
We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT
happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human
teams.
We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money
since). Headquartered in Berlin.
We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO
on strategy, own people leadership across all engineering squads, and build the structures that let us scale.
Experienced engineering leader.
You bring 5+ years of experience leading engineering teams in B2B SaaS or product-led companies.
Seen scale before.
You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first-hand.
Technically credible.
You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to
technical architecture discussions.
Builder of strong engineering systems.
You have built career frameworks, calibration systems, and performance management processes - and run them with consistency and
discipline.
Clear communicator and strategic operator.
You are a strong communicator who turns strategy into clear quarterly objectives and actionable plans for teams.
High standards, low ego.
You combine high standards with a low-ego, builder mentality and lead by example rather than hierarchy.
Structured, calm, and execution-focused.
You know how to scale execution quality and operational discipline without slowing teams dow
Hands-on architect first.
You still want to spend 30%+ of your time coding or personally owning architecture decisions instead of scaling teams and
engineering execution.
Needs a large support structure.
You rely heavily on fully built HR or people operations structures to manage performance, hiring, and team development.
First-time engineering manager.
You are entering engineering leadership for the first time and have not yet experienced scaling teams and organizations firsthand.
CTO: Your manager and closest partner on strategy and org design
CPO: Counterpart on the Product side
Engineering Managers: Your direct reports
People Ops: Partner on compensation and hiring processes
Mission that matters. Real impact on small businesses, not abstract metrics
Executive-level ownership. Opportunity to shape and scale the engineering organization during a critical growth phase
Funded with conviction. $16.5M raised with a strong trajectory toward profitability
Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, LangGraph for AI - with intentionally low tech debt for our stage
High-impact leadership scope. Influence engineering strategy, org design, execution quality, and cross-functional collaboration
end-to-end
Berlin office in Prenzlauer Berg. Hybrid setup with 2 work-from-home days, team events, and fully stocked office
Squad-based organization. Each squad owns its domain end-to-end with strong accountability and autonomy
PMs report to the CPO, not Engineering. Product strategy stays focused, consistent, and clearly prioritized
Engineers own technical decisions. Directors and EMs challenge, support, and sponsor decisions — but do not override engineering
judgment
Hybrid by design. Our Berlin office is the center of gravity, with 2 WFH days as the standard setup
Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization
Two career tracks. Clear long-term growth paths for both ICs (Junior → Staff) and Engineering Managers, with explicit
reversibility between tracks
Benefits & Culture
We want to build a community, not just a company.
It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX
training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like
to help build here!
We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely
match the description. At Superchat, we welcome diverse perspectives and people who think rigorously.
Relocating to Berlin? We support you with practical relocation help. You'll feel home in no time.
We look forward to your application! 🙂
With your application you agree to our privacy policy.
Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team For this challenging and highly impactful role, we are seeking a dedicated, highly communicative IT Security Manager with vision and drive. In this position, you will lead and develop Raisin's internal security teams. You will act as a critical internal sparring partner (for Business, IT, and the 2nd Line of Defense) and take the absolute lead in coordinating our technical security implementation. As a versatile leader with a comprehensive overview of our security posture, you will ensure that our internal operations are resilient, compliant with regulations like DORA, and seamlessly executed by your teams. Your Responsibilities * Team Leadership & Internal Execution: Take ownership of our internal security operations. You will lead, mentor, and steer our internal security experts in a results-oriented manner, ensuring the continuity and excellence of daily security operations. * Internal Coordination & Sparring: Act as the central, consultative liaison across the company. You will lead cross-departmental coordination of security topics, define clear security requirements for our Infrastructure and engineering teams, and develop pragmatic, scalable solutions. * 1st Line Security Operations: Oversee the technical execution performed by your teams. Your duties will include actively participating in incident analysis, threat mitigation, and ensuring robust monitoring is in place. * 2nd Line Liaison & DORA Alignment: Serve as the central point of contact for the "2nd Line of Defense" (CISO). Ensure that our operational reality and technical controls align with overarching IT Governance, risk frameworks, and regulatory requirements like the Digital Operational Resilience Act (DORA). * Project Management: Drive and contribute to broader projects. If you enjoy organizing and structuring security-related agendas across the IT landscape, there is plenty of impactful work to be done! * Cloud Security Oversight: Leverage your deep understanding of AWS Cloud Infrastructure and the AWS Shared Responsibility Model to guide your teams in maintaining a secure, robust, and compliant cloud environment. * Strategic Vendor Management: Pragmatically manage relationships with third-party security vendors (e.g., security tooling, external testing, specialized services). You will steer these partnerships to ensure strict SLA adherence, cost-effectiveness, and a strong Return on Investment (ROI) for our security stack. Your Profile * Extensive Professional Experience: 10+ years of overall experience within the Cybersecurity or Information Security space, combined with at least 3+ years of proven experience working directly as an IT Security Manager or in a similar leadership capacity. * Broad Cybersecurity Background: The world of security is vast, and your holistic expertise counts. You have broad experience across domains such as IT Governance/GRC, ISMS, ISO 27001, BCM, NIS 2, DORA, Vulnerability Management, SOC/SIEM, IAM/PAM, Penetration Testing, Network Security, or DevSecOps. * Generalist Leadership Mindset: A comprehensive overview and a fundamental understanding of security technologies, industry standards, and their potential business impact are highly valued. You know how to guide specialists without getting lost in the weeds of individual security tools. * Team Management Experience: Proven track record in leading, structuring, and motivating internal technical teams in a fast-paced, mission-critical IT environment. * Technical Acumen: Really good understanding and practical working knowledge of AWS Cloud Infrastructure, including a firm grasp of the cloud Shared Responsibility Model and how to implement it effectively. * Framework Knowledge: Basic knowledge of IT Service Management (ITSM, ITIL) and a solid technical understanding of the security domain are prerequisites. * Work Style & Traits: You possess a strong sense of responsibility, flexibility, and an eagerness to engage with new topics. You are distinguished by a commitment to collaborative teamwork, a respectful and supportive interpersonal style, and a work approach that is solution-oriented, analytical, structured, and reliable. * Language & Communication: Excellent proficiency in spoken and written English alongside fluent German is a plus. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of out team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Rennes Or Paris, France or in Munich or in Berlin , Germany As Team Lead Product – Product & Program Management, you will sit at the intersection of product leadership and strategic program management. You will own and orchestrate IDnow's product portfolio of document-based identity verification methods— ensuring it remains commercially healthy, customer-ready, and compliantly maintained — while simultaneously driving the structured transition of these products onto IDnow's next-generation platform. You will report to our Director of Product in charge of the overall Doc-based IDV Product Portfolio. You will coordinate/ lead a team of Product Managers in a senior lead / player-coach model: setting direction and standards, unblocking delivery, and actively contributing yourself where it matters most. You will work hand-in-hand with the senior leadership to align cross-product priorities, manage complex stakeholder relationships, and ensure the organization moves with strategic clarity through a period of meaningful platform evolution. This is a role for a seasoned product leader who thrives in complexity, brings strong people management credentials, and knows how to hold the line on product quality and customer trust — even while navigating change. KEY RESPONSIBILITIES Strategic Program Management * Lead the structured transition of IDnow's current product suite to the next-generation platform, balancing platform evolution with near-term product health and revenue protection * Drive cross-functional alignment across Engineering, Sales, and Customer Success on transition sequencing, dependencies, and risk mitigation * Translate business strategy into executable product and program plans with clear milestones and success criteria Product Portfolio Leadership * Own a product line end-to-end, ensuring each product meets commercial, regulatory, and operational standards throughout the transition period * Define and track product KPIs and health metrics; report progress transparently to Product Leadership team and C-level stakeholders * Represent the product in strategic customer conversations and pre-sales engagements where portfolio knowledge is critical * Ensure timely and predictable delivery across the portfolio by driving clear prioritization, resolving cross-team dependencies, and maintaining strong stakeholder alignment throughout the product lifecycle Team Leadership * Lead, mentor, and develop a team of Product Managers in a player-coach model — actively contributing to product work while elevating team capability and setting clear standards * Coach PMs on prioritization, stakeholder management, and product thinking — building the next generation of product leadership within IDnow PREFERRED EXPERIENCE * 5+ years of experience in product management and at least 3 years in a people-management role with formal direct reports * Demonstrated ability to lead product teams through complexity - platform migrations, portfolio rationalization, or significant product transitions * Strong strategic program management skills: able to structure ambiguous, multi-workstream initiatives and drive them to delivery * Proven track record of shipping and maintaining high-quality B2B SaaS products in regulated or compliance-sensitive industries * Excellent stakeholder management and communication skills - comfortable engaging C-level executives, customers, and engineering leadership equally * Data-driven mindset with hands-on experience using analytics tools * Fluency in English (German and/or French is a strong plus) PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations. IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.
WHY THIS ROLE As our Director of Site Reliability Engineering, reporting to our VP of Platform Engineering, you'll own the core infrastructure layers that everything at Doctolib runs on: cloud infrastructure, database operations, network infrastructure, and observability. You will also lead the Doctolib Operations Center (DOC) and drive a decisive shift from reactive operations to a proactive, world-class reliability culture. This is a rare opportunity to shape the infrastructure backbone of Europe's leading healthtech company, at a moment when Doctolib is actively expanding multi-cloud capabilities, scaling to new countries, and building the reliability culture that will define the next decade of healthcare innovation. Why this is an extraordinary challenge * Real stakes, every day. When Doctolib is down, consultations don't happen, diagnoses are delayed, care journeys are interrupted. The infrastructure you build is a direct lever on patient outcomes — in a world where 8 of the top 10 causes of death in Europe are preventable. * A once-in-a-generation platform transition. Multi-cloud, monolith modularisation, international expansion — all happening simultaneously. You won't inherit a finished platform. You'll define what it becomes. * Reliability as the competitive moat. As we scale AI health companions, automate clinical workflows, and launch across Europe, the speed and resilience of the platform directly determines how fast 700+ engineers can ship innovations that change healthcare. * A cultural build, not just a technical one. The incident response culture, observability standards, and operational ownership model you establish here will shape how Doctolib engineers work for years to come. WHAT YOU'LL DO * Build and run a world-class SRE org of 25+ engineers across Cloud Infrastructure, Database & Storage, Network Infrastructure, Observability Tooling, and the Doctolib Operations Center * Own the infrastructure strategy and roadmap — cloud, database, network, observability — and deliver against company OKRs * Lead the Doctolib Operations Center: set incident response standards, drive MTTR reduction, embed blameless post-mortem culture across engineering * Architect and execute our multi-cloud strategy — reducing vendor lock-in, cutting migration costs, and enabling international expansion * Own network infrastructure at scale: load balancing, CDN/WAF, VPCs, peering, zero-trust networking across a high-traffic, multi-country platform * Drive observability as a product — give 700+ engineers true visibility into system health and turn observability maturity into an operational excellence lever * Lead from the front as a senior technical voice in the Platform org and broader Tech leadership team WHO YOU ARE * 12+ years in software engineering, including 5+ years leading managers and running infrastructure or SRE organisations at scale * Track record of taking SRE practices from reactive to proactive — with measurable reductions in incidents and MTTR * Strong multi-cloud and network infrastructure experience: load balancing, CDN/WAF, VPCs, peering, at high-traffic scale * Deep database operations background: large-scale transactional systems (PostgreSQL, Aurora), streaming/CDC (Kafka), data layer FinOps * Experience building observability platforms that give teams genuine visibility — metrics, logs, traces, alerting * Sharp process thinking: SLOs, error budgets, incident management, blameless post-mortems * Outcome-driven: you track reliability, cost efficiency, and engineering velocity as business metrics, not just technical ones * Strong communicator and influencer at executive level — equally credible with senior engineers and business stakeholders * Builder of high-performing, people-first engineering cultures * Fluent in English; comfortable in fast-paced, international environments * You recognise yourself in our playbook values Bonus Points If You Have… * Experience in healthcare, regulated, or high-compliance industries (HDS, ISO 27001, SOC2, GDPR, data sovereignty) * Familiarity with our stack: Ruby on Rails, Node.js, Go, Python, React, AWS, GCP, Kubernetes, PostgreSQL, Datadog, GitHub Actions * French language proficiency * Experience with AI-augmented infrastructure tooling or ML platform operations * M&A or post-acquisition infrastructure integration experience WHAT WE OFFER * A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib * 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) * Work from abroad for up to 10 days per year thanks to our flexibility days policy * Company health insurance with great supplementary benefits through our partner Allianz * Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period) * Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth * The Doctolib Parent Care program, which includes one month additional parental leave and much more * Free mental health and coaching services through our partner Moka.care * Subsidized sports membership through our partner Urban Sports Club * A flexible workplace policy offering both hybrid and office-based mode * Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit * For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles! At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights. #LI-DB1