Korean Content Operations Specialist

우리는 게이머의 로망을 실현하기 위해, 누구도 가지 않는 길을 갑니다. 예상을 뛰어넘는 과감한 상상력과 기술로, 전 세계 팬들이 잊지 못할 세상을 만들기 위해 담대하게 도전하고 개척합니다.   We pioneer the path to players' dreams. With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe. ----------------------------------------------------------------------------------------------------------------------------------   우리 팀(프로젝트)을 소개합니다.  The KRAFTON Localization Team is a tight-knit team that aspires to deliver the fun and value of KRAFTON’s unique lineup of games across diverse genres to all our global players. What we do is not merely translation, but recreation of content to ensure that every player feels as if our content was created for them in their native language. We’re passionate about transcreating our experiences into the languages our players speak. Localization at KRAFTON is centered around linguistic excellence, high-end technology, and a successful balance of speedy content creation and quality. We are looking for someone to join us who is highly motivated with a passion for delivering high-quality localized games. To be successful in this position, you must be a self-starter who can stay curious and creative and grow through challenges.   우리 팀과 함께할 미션을 소개합니다.   * Working closely with the team to ensure materials are produced to a high standard and on time * Collaborating with internal stakeholders (game teams, QA, marketing) to align on localization requirements and schedules * Coordinating day-to-day vendor operations, including task assignment, communication, delivery, and flagging quality issues for escalation as needed * Providing guidelines, reference materials, training, and support for partners (vendors, translators, regional offices) * Operating and monitoring AI-assisted translation pipelines, including request management and quality oversight * Analyzing workflow pain points and recommending practical solutions, including AI-driven improvements * Supporting hands-on translation and review tasks as needed     이런 경험을 가진 분과 함께 성장하고 싶습니다! (필수요건)   * 2+ years of experience in localization with project coordination responsibilities, or equivalent project management experience * Knowledge of the localization process and CAT tools * A passion for video games and the art of localization * Excellent verbal and written communication skills in both Korean and English * Ability to manage multiple high-priority projects simultaneously * Openness to working with AI-assisted translation workflows and emerging localization technologies * Self-motivated, proactive, and team-oriented attitude * Strong problem-solving skills and extraordinary attention to detail     이런 경험들이 있다면 저희가 찾는 그 분입니다! (우대요건)   * Hands-on experience in game localization as a localization specialist or translator * Experience managing AI-assisted translation tools or MTPE workflows * Proficiency with project management tools (e.g., Jira, Confluence) and translation management systems (TMS) * Experience coordinating simultaneous multi-language releases or global launches * Proficiency in another language in addition to Korean and English     ---------------------------------------------------------------------------------------------------------------------------------- 크래프톤의 도전에 함께 하기 위해 아래의 전형 과정이 필요합니다. * 서류 전형 > 전화 인터뷰 (Phone Interview) > 실무 면접 (Technical Fit Interview) > 최종 면접 (Culture Fit Interview) > 합격 및 입사 * 상시채용으로 우수 인재 채용 시 조기에 마감될 수 있습니다. * 전형별 합격자에 대해 지원서에 등록하신 이메일 혹은 유선으로 개별 안내 드립니다. * 전화 인터뷰의 경우, 필수 전형이 아닌 필요에 따라 진행되는 선택 전형임을 사전 안내 드립니다. 이에 대한 상세 내용은 개별 안내 드립니다. * 필요 시 면접은 추가될 수 있으며, 이에 대한 상세 내용은 개별 안내 드립니다.    필요 서류를 확인해주세요! * 입사지원서 (자유 양식), 자기소개서 (자유 양식), 경력기술서, 이력서 혹은 영문 resume * 신입일 경우 자기소개서를, 경력일 경우 경력기술서를 중심으로 기술해 주시기 바랍니다. * 포트폴리오 첨부 시, 하단 안내 사항을 확인해 주시기 바랍니다.    근무지 * 역삼 센터필드 East 타워    고용형태    * 계약직 (1년, 육아휴직 대체, 정규직 전환 비대상)   ---------------------------------------------------------------------------------------------------------------------------------- 아래 안내 사항을 확인해주세요! * 장애인 및 국가 유공자 등 취업 보호 대상자는 관계 법령에 따라 우대합니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 5개월의 수습기간을 적용합니다. 회사는 수습기간에 대한 평가 결과에 따라 본채용을 거부할 수 있으며, 수습기간 중이라도 중간평가 결과에 따라 수습기간을 조기 종료하고 본채용을 거부할 수 있습니다. 수습기간 내 고용형태 및 급여 조정은 없습니다.  * 채용 전형 중 궁금하신 사항은 크래프톤 채용 FAQ 내에서 확인하실 수 있습니다.   BE BOLD, LEARN AND WIN! 크래프톤의 성장과 도전의 스토리를 알아가고 싶다면?  * 크래프톤 제작 스튜디오 * 크래프톤 게임  * 크래프톤 비전 & 핵심가치 * 크래프톤 라이프 & 복리후생 * 크래프톤 공식 유튜브 채널 * 배틀그라운드 공식 유튜브 채널 * 크래프톤 인스타그램 * 크래프톤 블로그 ---------------------------------------------------------------------------------------------------------------------------------- PLEASE CHECK THE INFORMATION BELOW * Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws * False statements in your resume may lead to the withdrawal of the employment offer * A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period. * Please contact career@krafton.com for other inquiries BE BOLD, LEARN AND WIN! WOULD YOU LIKE TO EXPLORE KRAFTON’S GROWTH AND ADVENTURE STORIES? * KRAFTON Production Studios * KRAFTON Games * KRAFTON Vision and Core Values * KRAFTON Life & Welfare Benefits * KRAFTON Youtube Channel * BATTLEGROUNDS Youtube Channel * KRAFTON Instagram * KRAFTON Blog

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”      Role Overview Coupang’s Customer Service aims to deliver the world’s best customer services and is committed to identifying and resolving issues that negatively impact the customer experience across the organization.   As the Director, Customer Service (Planning and Development), you will be responsible for building, scaling, and optimizing the educational and quality frameworks that empower our frontline teams. This role focuses on designing high-impact training programs, establishing robust quality assurance (QA) standards, and leveraging performance insights to ensure our customer support agents consistently deliver a "WOW" experience for our customers in Taiwan.   Key Responsibilities * Training & L&D Strategy: Lead the end-to-end strategy for customer service training, including onboarding, continuous learning, leadership development, and product/tool rollout training for both internal teams and BPO partners. * Quality Assurance Framework: Oversee the CS QA function, defining evaluation rubrics, calibration processes, and compliance standards that accurately measure and drive service excellence. * Performance Insights & Loop Closure: Analyze QA data and customer friction points to identify skill gaps, partnering with operations teams to implement targeted coaching interventions and training remedies. * Curriculum & Instructional Design: Champion the creation of modern, localized instructional content, leveraging digital learning tools, e-learning platforms, and hands-on simulations to accelerate time-to-proficiency for agents. * Team Leadership & Mentorship: Manage and develop a high-performing team of instructional designers, trainers, and QA specialists, fostering a culture of continuous growth and instructional innovation. Qualifications * Experience: 12+ years of experience in Learning & Development (L&D), Customer Service Training, Quality Assurance, or Instructional Design, ideally within a high-growth eCommerce, Tech, or BPO environment. * Domain Expertise: Deep knowledge of adult learning methodologies, QA calibration techniques, remote training delivery, and modern Learning Management Systems (LMS). * Skills: Strong analytical mindset to translate QA scores and operational data into actionable training initiatives. Excellent storytelling, presentation, and curriculum development skills. * Language: Native or fluent Mandarin-speaking proficiency required. Native or fluent English speaking proficiency a plus.    Recruitment Process and Others   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/