1st Level Support Customer Care (m/w/d)

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: KEEP 1,000+ CARE FACILITIES RUNNING When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice. As Level 2 Technical Support Manager, you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem — with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once. 🚀 YOUR DAILY BUSINESS — NO TWO DAYS ARE ALIKE * Own escalated cases from 1st-level support end-to-end: reproduce, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it's solved * Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux) * Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT * Take the lead in critical incidents: assess which facilities are affected, drive resolution together with Engineering, and own clear, timely communication to customers and internal stakeholders * Turn recurring issues into permanent fixes: root-cause analyses with Product & Engineering, input into pre-release QA, runbooks and knowledge-base articles that make the whole team faster * Mentor 1st-level colleagues on technical topics and help shape our escalation playbooks as the team grows 🤝 YOUR SKILLSET — WHAT YOU BRING TO THE TABLE * Hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) — you can use logs, metrics, and traces to quickly isolate issues * Solid Windows and/or Linux system administration in enterprise or customer environments — you're at home in logs, configs, and the command line * Strong networking fundamentals (firewalls, proxies, DNS, TLS/certificates, routing) — you can figure out why two systems can't talk to each other * Hands-on experience with APIs and system integrations — you can read a payload and trace where data breaks between systems * Experience owning 2nd/3rd-level escalations in complex environments — structured, calm, and thorough under pressure * Clear, empathetic communication with very different audiences: care home administrators, external IT providers, and our engineers * German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration) * Nice to have: MDM / device-fleet management, virtualization or Docker, web servers (IIS/Nginx), experience with healthcare or other regulated-industry software 🎯 OUR SUCCESS MINDSET — HOW WE WORK AT VOIZE * You take ownership — when a case is yours, it's yours until it's solved, documented, and prevented * You're resilient — you see challenges as opportunities, not obstacles * You work iteratively — test, learn, and improve instead of aiming for perfection * You value open feedback and contribute to a positive, transparent team culture 🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible * You decide when you work best, that means flexible working hours and a good hybrid set-up ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

Wireless Logic

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 20 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IoT… a fancy acronym or a secret code? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure! Role Overview: We are looking for a passionate, enthusiastic, and professional salesperson who is truly excited by the future of technology. As a Senior Business Development Manager you will work within the Sales function to build strong relationships with new prospects within the IoT Sector. You will be working to discover and onboard new accounts that will deliver long-term, high revenue business to Wireless Logic and ultimately achieve a set of realistic quarterly targets. Once the new client has been onboarded and delivered the expected revenue, you will need to co-ordinate a clear and meaningful handover to our Account Development team. As a Senior member of the team, you will be expected to operate with a reasonable level of autonomy. This position will allow you to continue growing your skills in the world of sales with regular training, whilst being encouraged to develop a career path with our Learning & Development team. In line with Wireless Logic’s fast-paced growth, we require a confident and high performing individual who is willing to learn about the industry and fully commit themselves to the world of IoT. Experience within the world of IoT or a proven track record in acquiring new business in a Business-to-Business (B2B) environment is required. Your Daily Quest:🌎 * Working within your focus markets to identify key players, what the requirements are and how Wireless Logic can target this market more effectively as a result * Actively working to create new appointments through a multi-touch sales strategy * Attending customer appointments to establish rewarding relationships * Helping prospective customers solve their business problems through excellent consultation and delivering high quality, professional proposals in the appropriate format * Build, maintain and manage a high performing blended sales pipeline * Collaborate with Marketing to host or assist on events, webinars or being creative to attract prospects * Working towards consistently achieving your quarterly goals and objectives * Effectively communicate between departments to meet customer requirements and manage their expectations * Continuously demonstrating a desire to improve your level of understanding of the business The Secret Sauce:🍨 * Minimum of 7 years’ business development experience using a consultative sales process * Minimum of 7 years demonstrable experience of solutions-based selling * Experience in IoT Connectivity sales * Successful track record within a similar or adjacent industry * Natural ability to build rapport to achieve engagement from a wide variety of people * Commercially confident to discuss complex topics with high-level decision makers * Strong objection handling, negotiation and closing skills * Excellent written, face to face and phone communication skills * An ability to influence decision-makers * Work effectively and collaboratively in a team * Efficient time management * Clear Communication * Resilience Why Come Work With Us?👋 Here’s why we’re confident you’ll love being part of our team: * 🚀 The chance to join a creative, entrepreneurial company where bold ideas are celebrated. * 🎓 Full training, ongoing support, and the tools to help you thrive and grow in your role. * ❤️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family. Ok, I'm Interested, What’s Next?🙌 Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities. Overview of interview process at Wireless Logic: * Tele Interview – Meet the TA team😊 * 1st Interview (Virtual) - Meet your manager 😀 * 2nd Stage - Meet your peers😁 * Final Stage - Meet our leadership🙂 If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs   We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.

Wireless Logic

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 20 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IoT… a fancy acronym or a secret code? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure! Role Overview: We are looking for a passionate, enthusiastic, and professional salesperson who is truly excited by the future of technology. As a Senior Business Development Manager you will work within the Sales function to build strong relationships with new prospects within the IoT Sector. You will be working to discover and onboard new accounts that will deliver long-term, high revenue business to Wireless Logic and ultimately achieve a set of realistic quarterly targets. Once the new client has been onboarded and delivered the expected revenue, you will need to co-ordinate a clear and meaningful handover to our Account Development team. As a Senior member of the team, you will be expected to operate with a reasonable level of autonomy. This position will allow you to continue growing your skills in the world of sales with regular training, whilst being encouraged to develop a career path with our Learning & Development team. In line with Wireless Logic’s fast-paced growth, we require a confident and high performing individual who is willing to learn about the industry and fully commit themselves to the world of IoT. We understand that this may be daunting, however with a structured induction plan and a wealth of knowledge surrounding you, we can assure you that you will be in safe hands. Experience within the world of IoT or a proven track record in acquiring new business in a Business-to-Business (B2B) environment is compulsory. Your Daily Quest:🌎 * Working within your focus market to identify key players, what the requirements are and how Wireless Logic can target this market more effectively as a result * Actively working to create new appointments through a multi-touch sales strategy * Attending customer appointments to establish rewarding relationships * Helping prospective customers solve their business problems through excellent consultation and delivering high quality, professional proposals in the appropriate format * Build, maintain and manage a high performing blended sales pipeline * Collaborate with Marketing to host or assist on events, webinars or being creative to attract prospects * Working towards consistently achieving your quarterly goals and objectives * Effectively communicate between departments to meet customer requirements and manage their expectations * Continuously demonstrating a desire to improve your level of understanding of the business The Secret Sauce:🍨 * Minimum of 7 years’ business development experience using a consultative sales process * Minimum of 7 years demonstrable experience of solutions-based selling * Experience in IoT Connectivity sales * Successful track record within a similar or adjacent industry * Natural ability to build rapport to achieve engagement from a wide variety of people * Commercially confident to discuss complex topics with high-level decision makers * Strong objection handling, negotiation and closing skills * Excellent written, face to face and phone communication skills * An ability to influence decision-makers * Work effectively and collaboratively in a team * Efficient time management * Clear Communication * Resilience Why Come Work With Us?👋 Here’s why we’re confident you’ll love being part of our team: * 🚀 The chance to join a creative, entrepreneurial company where bold ideas are celebrated. * 🎓 Full training, ongoing support, and the tools to help you thrive and grow in your role. * ❤️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family. Ok, I'm Interested, What’s Next?🙌 Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.  We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.  Overview of interview process at Wireless Logic: * Tele Interview – Meet the people team😊 * 1st Interview (Virtual) - Meet your manager 😀 * 2nd Stage - Meet your peers😁 * Final Stage - Meet our leadership🙂 If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.   We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.