Dealer Resolutions Specialist

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. ABOUT THE ROLE This is a consultative B2B sales role focused on driving platform adoption across UK car dealerships and encouraging active daily auction participation. You’ll manage a varied portfolio of dealer partners across the UK, ranging from onboarding brand-new businesses and winning back lapsed accounts, to optimizing performance for established, regular buyers. Rather than hard-selling from a rigid script, your goal is to ask great questions, understand each dealership’s unique business goals and position the value of Motorway to demonstrate a clear ROI. You will ultimately build high-value, collaborative and long-term relationships. Whether you’re delivering a powerful first impression to a new account or embedding repeatable, profitable processes into an existing or lapsed partner's daily routine, you'll act as a trusted advisor to help them win. We don't expect you to know everything on day one, but we do look for solid sales foundations, curiosity, and a drive to learn. We’ll back you with structured coaching, dedicated mentorship, and all the tools you need to succeed. WHAT YOU’LL DO * Consult & Position: Conduct high-level business conversations to uncover dealership needs, positioning Motorway as an essential, long-term inventory solution. * Drive Network Activity: Onboard new dealership partners, re-engage cold or lapsed accounts, and nurture regular users to drive daily auction participation. * Demonstrate Value Fast: Clearly articulate ROI to new or hesitant dealers while building repeatable, sustainable buying habits for mature accounts. * Pipeline Ownership: Maintain exceptional CRM hygiene using HubSpot to log activity, manage your pipeline, and report accurately. * Overcome Friction: Confidently navigate objections, address dealer pain points, and follow up consistently to keep conversations moving forward. * Collaborate for Impact: Work closely with cross-functional teams to resolve dealer challenges and feed market insights back to our product team. * Hit Targets: Take ownership of your numbers, proactively seeking coaching and feedback whenever you spot room to grow. WHO YOU ARE * Sales Foundations: You have background experience in B2B or outbound sales, working comfortably against key performance targets. * Consultative Mindset: You ask smart questions before pitching, listening intently to tailor your value proposition to each business. * Adaptable Communicator: Exceptional telephone manner with the confidence to speak to business owners and decision-makers at all levels. * CRM Competent: Comfortable managing a pipeline and staying organised across a busy, diverse portfolio using HubSpot (or a similar CRM). * Resilient & Driven: Rejection doesn't derail you; it motivates you to follow up. You’re genuinely energised by hitting and exceeding targets. * Relationship Builder: You're motivated by true customer success and prefer doing things right over closing a bad deal fast. * Continuous Learner: You’re coachable and take ownership of your development. LIFE IN THE TEAM The B2B Sales team at Motorway is a tight-knit, collaborative group who work hard, celebrate wins together, and genuinely look out for one another. You’ll be encouraged to test new approaches, ask questions, and share ideas. You'll be based in our multi-story, sea-fronted Brighton office located in the heart of the city next to Churchill Square, where vibrant culture and professional growth go hand in hand. WE OFFER A FANTASTIC RANGE OF BENEFITS TO HELP YOU THRIVE * £26,000 starting salary (OTE £48,000) * Great work-life balance with standard shifts from 9am to 5:30pm * Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going! * Flexibility to work from home 1 day per week to help nail that work life balance * Stock options so you can share in Motorway’s growth and future success * Pension scheme to plan for your future with our provider NEST * Strong commitment to your personal development including budget for books, courses, conferences, etc! * Opt-in comprehensive health insurance through BUPA including fitness discounts * Cycle to work scheme - save big ££ on a new bike and accessories * One paid volunteering day a year for you to use as you wish * Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and and workplace nursery scheme * ... and much more!

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the team: At Motorway, we're transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this new, high-growth change! As the main point of contact for enterprise lease customers, we’re not just handling calls and emails - we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process. From helping customers complete inspections to coordinating collections and liaising with dealers, our team ensures that vehicles are profiled, sold, inspected and collected. We play a crucial role in making sure our enterprise partners and lease customers feel supported, informed and confident in every interaction. Our structured approach and attention to detail help drive operational excellence, improve customer satisfaction and support Motorways growth within the lease vehicle market. Joining the team means being part of an ambitious new chapter for Motorway. What you'll be doing: This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection. * Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process. * Follow a Structured Call Flow: Conduct scripted customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps. * Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale. * Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner. * Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded. * Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover. * Handle Damage + Post sale queries: Generate and share damage reports, support customer questions and assist with post sale updates. * Dealer Renegotiations: Communicate directly with dealers post sale to handle renegotiation requests, assess new damage or grading changes, apply agreed pricing matrix and resolve outcomes within defined threshold - escalating where required. * Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards. * Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience. * Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes. About you: * You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp. * You're calm, professional and clear when handling structured processes or sensitive conversations. * You're highly organised and comfortable managing multiple workflows across systems and trackers. * You’re a quick learner who applies guidelines confidently and knows when to escalate. * You enjoy working collaboratively in a fast based operational environment. We offer a fantastic range of benefits to help you thrive * £26,000 annual salary plus performance based commission. * Great work-life balance with standard shifts from 8:45am to 5:30pm * Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going! * Flexibility to work from home 1 day per week to help nail that work life balance * Stock options so you can share in Motorway’s growth and future success * Pension scheme to plan for your future with our provider NEST * Strong commitment to your personal development including budget for books, courses, conferences, etc! * Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts * Cycle to work scheme - save big ££ on a new bike and accessories * One paid volunteering day a year for you to use as you wish * Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and and workplace nursery scheme * ... and much more! BENEFITS We've got your back, in life's biggest moments and the everyday ones too. * Competitive salary * Equity scheme - we all share in Motorway's success * 25 days holiday * Sea-front office with bi-weekly massages and free snacks * Private medical insurance via BUPA * Life assurance * Pension scheme (we contribute 5%) * Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption) * 24/7 Employee Assistance Programme * EV leasing scheme * Cycle to work scheme * Nursery salary sacrifice scheme * 1 paid volunteering day a year