German-speaking Partner Onboarding Coordinator

Hawk

About Us  Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.  Your Mission: As a Solution Architect at Hawk, you will be the technical architect and strategic partner for our Tier-1 banking and enterprise fintech clients. You will bridge the gap between complex financial crime challenges and our cutting-edge AI platform, designing end-to-end solutions that directly impact the global fight against money laundering and fraud. Responsibilities: Technical Leadership & Design * Lead the end-to-end technical solution design for enterprise clients, translating complex business requirements into robust High-Level (HLD) and Low-Level Design (LLD) documentation. * Facilitate interactive technical workshops and whiteboarding sessions with senior stakeholders to define system architecture and integration workflows. * Own the creation and maintenance of engagement artifacts, including technical configuration drafts and design documents for internal and client approvals. * Collaborate closely with Engineering and Product teams to advocate for client-requested features and ensure technical feasibility. Client Engagement & Delivery * Act as the primary technical point of contact for Hawk’s top-tier customers, ensuring a seamless onboarding experience and high levels of customer trust. * Coordinate with client-side technical stakeholders to oversee the implementation of AI-driven transaction monitoring and screening solutions. * Manage project timelines and billable utilization proactively, maintaining a consulting mindset toward time reporting and resource management. * Probe client business logic to ensure solutions don't just meet technical specs, but solve core operational challenges like false positive reduction and regulatory compliance. Your Profile: Experience & Communication * Extensive professional experience in technical implementation, solution architecture, or technical consulting, specifically within the enterprise software space. * Native-level or professional fluency in German (C1/C2) and English is essential for managing our DACH enterprise portfolio. * Proven ability to present complex technical concepts to both technical and non-technical audiences with confidence and clarity. * Demonstrated experience leading customer-facing workshops and driving technical decision-making processes. Technical Skills * Strong background in technical design and the ability to architect end-to-end software solutions for large-scale organizations. * Analytical mindset with the business acumen to connect technical configurations to broader financial crime prevention goals (FRAML). * Experience managing the full lifecycle of technical documentation, from initial discovery to final sign-off. * Ability to coordinate cross-functionally with internal engineering teams to resolve complex implementation roadblocks.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Du bist äußerst detailorientiert und verfügst über exzellente Kommunikationsfähigkeiten? Du arbeitest gerne in funktionsübergreifenden Umfeldern, übernimmst Verantwortung und löst komplexe Herausforderungen strukturiert und proaktiv? Wenn das nach Dir klingt, würden wir uns sehr gerne mit Dir austauschen! HINTERGRUND DER ROLLE Unser Retail Onboarding Team (ReOB) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere Retail-Partnerinnen durch ein nahtloses, skalierbares Onboarding-, Menü- und Katalogerlebnis nachhaltig auf Erfolgskurs bringen. Dabei vereint ReOB operative Exzellenz in Onboarding & Kommunikation mit datengetriebener Menüpflege sowie Elementen des Category Managements. Mit dem kontinuierlichen Wachstum von Wolt steigt auch die Komplexität unserer Prozesse und Anforderungen. Als Senior-Mitglied des Retail Onboarding Teams übernimmst Du eine Schlüsselrolle in der Steuerung, Optimierung und Skalierung unserer Onboarding Engine im deutschen Markt. Du arbeitest eng mit internen Teams sowie großen Retail-Partnerinnen (z. B. Key Accounts wie Edeka) zusammen und stellst sicher, dass wir sowohl Geschwindigkeit als auch Qualität im Onboarding maximieren. WAS WIR BIETEN: Die Möglichkeit, in einem internationalen Umfeld maßgeblich an etwas Außergewöhnlichem mitzuwirken Eine steile Lern- und Entwicklungskurve in einem global agierenden Technologieunternehmen Ein attraktives Gehalt sowie flexible Arbeitszeiten Hohe Eigenverantwortung und Gestaltungsspielraum in einem dynamischen Team Flache Hierarchien in einer skalierenden Start-up-Atmosphäre Rabatt auf Wolt-Bestellungen ÖPNV-Zuschuss Wellness-Zuschuss (Urban Sports Club) Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub BIST DU BEGEISTERT VON DIESER GELEGENHEIT, DENN DU WIRST… Die End-to-End-Verantwortung für das Onboarding von Retail-Partnerinnen übernehmen – von der ersten Kommunikation bis zum erfolgreichen Go-Live Partnerinnen aktiv onboarden, trainieren und auch vor Ort schulen, um ihren langfristigen Erfolg auf Wolt sicherzustellen Fotoshootings koordinieren sowie externe Ressourcen für Dateneingabe und Katalogerstellung steuern Menüs und Sortimente pflegen, strukturieren und optimieren – mit einem starken Fokus auf Datenqualität und Effizienz (Excel ist ein zentraler Bestandteil Deiner täglichen Arbeit) Die Qualität von Produktdaten und Katalogen sicherstellen und kontinuierlich verbessern Eng mit Sales, Account Management und weiteren Stakeholdern zusammenarbeiten, um Engpässe im Onboarding-Funnel zu identifizieren und zu beseitigen Als zentrale Schnittstelle proaktiv Hindernisse adressieren und die Onboarding-Geschwindigkeit maßgeblich steigern                                                                                                               Prozesse analysieren, verbessern und durch den Einsatz neuer Technologien skalierbarer gestalten UNSERE ERWARTUNGEN Du bringst eine ausgeprägte Ownership-Mentalität sowie unternehmerisches Denken mit und arbeitest eigenständig mit minimaler Anleitung Du bist strukturiert, detailorientiert und gehst Aufgaben proaktiv und lösungsorientiert an Du bist kommunikationsstark (Deutsch & Englisch, schriftlich und mündlich) und fühlst Dich im Austausch mit unterschiedlichen Stakeholdern – auch auf Senior-Level – sicher Du hast keine Scheu, zum Hörer zu greifen, Stakeholder zu challengen und Themen aktiv voranzutreiben Du verfügst über mehrere Jahre Erfahrung (idealerweise 4+ Jahre) in Sales, Account Management, Operations oder Customer Support Du arbeitest gerne datengetrieben und sicher mit Excel und/oder Google Sheets – und hast Lust, Deine Fähigkeiten weiter auszubauen Du besitzt ausgeprägte analytische Fähigkeiten und eine “bias for action”-Mentalität mit Fokus auf Impact Du arbeitest effektiv in funktionsübergreifenden Teams und treibst Zusammenarbeit aktiv voran ENGLISH: Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect! BACKGROUND OF THE ROLE Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management. As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality. WHAT WE OFFER The opportunity to play a key role in shaping something exceptional in an international environment A steep learning and growth curve in a global technology company An attractive salary and flexible working hours High ownership and autonomy within a dynamic team A flat hierarchy in a scaling start-up environment Discount on Wolt orders Public transport allowance Wellness allowance (Urban Sports Club) Weekly (virtual) all-hands meetings and regular team events Flexible working hours + 30 days paid holiday ARE YOU EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… Own the end-to-end onboarding of retail partners – from first contact to successful go-live Actively onboard, train, and support merchants, including conducting on-site training when needed Coordinate photoshoots and manage external workforce for data entry and catalog creation Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work) Ensure high-quality product data and continuously improve catalog standards Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks Analyze and improve workflows, leveraging new technologies to scale operations OUR EXPECTATIONS You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance You are structured, detail-oriented, and proactive in solving problems You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally You are not afraid to pick up the phone, challenge stakeholders, and drive execution You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills You have strong analytical and problem-solving skills with a clear bias for action and impact You thrive in cross-functional environments and actively drive collaboration OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Circus Group

OUR MISSION At Circus, headquartered in Munich, we are pioneering global developments in on-demand autonomous food production. Everything from creation to production and operation – enabled by seamlessly integrated cutting-edge robotics and transformative AI technology. Our foundation rests in the extensive developments of groundbreaking robotics driven by artificial intelligence, previously the missing link in achieving true autonomous food automation. This is the moment for a new status quo: Just as autonomous driving will disrupt how we build cities, organize our days, and live our lives, so will we shift our whole reality around food. Our Team is backing a paradigm shift in one of humanity's most important sectors with the sharpest minds in Robotics, AI, Engineering and Culinary, collaborating closely with industry-leading partners to revolutionize every aspect of the food service experience. Join us as we forge ahead, crafting a future where the art of cooking and the science of technology converge to create a world that thinks differently about food than it has for thousands of years—a world where food means something new. ABOUT THE ROLE As a Field Service & Deployment Technician at Circus, you'll ensure our robotic kitchen systems — and our broader product portfolio as it grows — are installed, tested, and running smoothly at customer sites. Reporting to our Maintenance Lead, you'll be the technical lead on the ground — solving issues, guiding customers, and collaborating with our product, hardware, engineering and Operations teams. As we scale our deployments, this role is critical to making every location launch a success and keeping uptime high across our growing fleet. Your regional focus will center on southern Germany (incl. Stuttgart, Ingolstadt, Munich), with occasional support for deployments and maintenance further afield, also internationally. YOUR DAILY BUSINESS * Own the technical onboarding, setup, testing, and maintenance of robotic kitchen systems and other Circus products at customer sites * Troubleshoot and resolve software, electrical, or mechanical issues on-site * Act as technical point of contact for field escalations, coordinating with our product, hardware, and software teams * Perform machine updates and retrofit installations across the field * Provide professional customer support during and after deployments * Document all work thoroughly, building and improving maintenance processes as the fleet grows * Identify service and support needs and proactively suggest improvements * Support training of operators or new Field Service hires BASE QUALIFICATIONS * 2-3+ years of experience in field service, technical support, or equipment installation * Background in mechatronics, robotics, electrical engineering, or an equivalent technical field * Strong technical troubleshooting skills — experience with sensors, robotics, IoT devices, or foodtech equipment is a plus * Professional, courteous, and calm under pressure * Self-reliant, well-organized, and comfortable working independently on-site * Strong communicator with solid stakeholder management skills * Willingness to travel regularly within your region, including short-notice trips to support deployments * Valid driver's license * Fluent in English; German speaking skills preferred. OUR OFFER * Competitive Compensation: Competitive compensation package with stock options for full-time employees. * Work-Life Balance: Regular team events, unlimited vacation days, and a corporate pension plan. * Personal Development: personal budget for training, in-house trainings, and growth opportunities in a fast-paced environment. * Mobility: Company vehicle/travel expenses covered for field assignments, plus a monthly budget for mobility or other expenses and a subsidized Dance Mobility Subscription for E-Bike/E-Moped. * Well-Being: Discounted Urban Sports Club membership and Wellhub for a variety of well-being offerings. * ...