Technical Services Engineer, 2nd Shift

Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm Salary: £28,000 to £34,000  Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching   WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.   HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on   THE TEAM Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They’re the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.   WHAT YOU WILL BE WORKING ON * Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services * Acting as an escalation point and incident manager of significant network events * Providing support to the Technical Support Manager through major incidents * Providing support and leadership to all members of the operational workforce * Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution * Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders * Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively * Network configuration and support across the estate, including backup management, config management, systems administration and related tasks   WHAT YOU WILL BRING TO THE ROLE * Experience in networking principles including TCP/IP * Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues * Extensive experience in managing customer user problems * Hands‑on experience in switching and routing * Knowledge and understanding of an ISP FTTP / FTTC network   We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. Your future role within QRT: As a Windows Platform Server Engineer, you will be part of the Global Infrastructure Team, responsible for designing, building, and supporting Microsoft Windows Server and virtualization infrastructure. Your role is critical in ensuring the smooth operation of core IT services that underpin research technology, trading platforms, market execution, and data processing. Responsibilities * Evaluate, recommend, and implement new technologies to enhance reliability, scalability, and security. * Build, manage, and deploy all technologies related to the on-premises Windows Server stack, including OS, observability, backups, and identity services. * Configure and maintain monitoring and dashboarding tools to track server and application performance. * Build, manage, and deploy Windows Server environments (2022–2025). * Build, deploy, and monitor a globally distributed, multi-forest Active Directory environment. * Manage and configure tools such as Splunk, * Configure and manage Active Directory, Group Policy, and Entra ID integration to enforce security and access policies. * Automate server management using PowerShell, Ansible, and Terraform for provisioning, configuration, and maintenance. * Optimise and troubleshoot server backups to ensure data integrity and disaster recovery readiness. * Utilise SIEM tools to monitor and manage server security and performance. * Work with storage technologies (SAN/NAS) to ensure efficient integration and high availability. * Build manage and deploy VMMware ESXi services, clustering, infrastructure and network concepts. * Develop and maintain technical documentation, architecture designs, and support materials. * Solid understanding of networking concepts * Support and optimise Citrix DaaS, Azure, Microsoft 365, and Intune environments. * Provide 2nd-line support and act as 3rd-line escalation for all Windows Server and application-related issues. * Provide cross-functional troubleshooting support when required. * Stay informed about market trends and emerging technologies to identify strategic improvement opportunities. Your present skillset: * Extensive experience designing, deploying, and managing Windows Server environments, including large-scale enterprise migrations. * Strong expertise in Active Directory, Group Policy, and DNS design, implementation, and advanced troubleshooting. * Advanced PowerShell scripting skills for automation, OS builds, patching, and infrastructure optimisation. * Deep understanding of Windows Update processes, enterprise patch management, and security hardening best practices. * Experience with configuration management tools such as Ansible. * Experience with backup tools such as Veem. * Experience managing cloud infrastructure, including AWS EC2 and Azure. * Strong troubleshooting expertise across Windows 10/11 client operating systems. * Solid cloud platform experience with Azure, Entra ID, Microsoft 365, and Intune. * Experience supporting and optimising Citrix DaaS / VDI environments. * Experience supporting and optimising ESXi environments. * Strong knowledge of networking concepts, certificate services (PKI), and infrastructure security. * Experience with performance monitoring and optimisation of Windows servers, desktops, and virtual machines. * Excellent communication skills with the ability to work independently, prioritise workloads, and contribute effectively to cross-functional projects Occasional weekend shifts and out-of-hours coverage may be required to ensure continuous support.   QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.