Senior Machine Learning Manager, Borrowing

Monzo

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   📍Cardiff, London or Remote (UK)  | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing  Our team⭐ Our Borrowing business is growing rapidly across both existing products and a range of new initiatives. From credit cards and loans to emerging lending products, we’re building solutions that give customers greater control, transparency, and flexibility in how they manage their finances. If you’re interested in using data to understand lending performance, improve decision-making, and support the development of credit strategies, this role offers the opportunity to work on meaningful problems with clear business impact. This is a high-impact, cross-functional environment where you’ll work closely with Product, Engineering, Data Science, Finance, and Risk & Control to drive sustainable, profitable, and responsible growth across our lending portfolio. You’ll operate at the intersection of credit risk, commercial performance, and customer experience, helping ensure Monzo’s borrowing products remain competitive, scalable, and aligned with strong customer outcomes. 🔑You’ll play a key role by... As a Senior Credit Analyst, you’ll play a critical role in shaping Monzo’s credit strategy across credit card products. Your responsibilities will include: * Design and refine credit underwriting and limit strategies to optimise risk and growth * Analyse portfolio performance (arrears, utilisation, revenue, losses, vintage curves) and identify actionable insights * Build and interpret NPV and profitability models to inform strategic decisions * Develop segmentation frameworks to identify revenue and risk pressure points * Lead analytical deep-dives into portfolio trends and emerging risks * Partner with Product and Engineering teams to design and test new features and strategy changes * Evaluate the commercial and customer impact of pricing, eligibility, and limit decisions * Present clear, structured recommendations to senior stakeholders * Support regulatory and governance requirements, ensuring strategies align with policy and risk appetite Locations & flexible working:  Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles. We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable. We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most. Work the way that works for you at Monzo! 💼 🤩 We’d love to hear from you if… You have: * Experience in unsecured lending, ideally within credit cards * A strong understanding of credit card economics (APR, utilisation, interchange, revolving behaviour, cost of funds, losses). Experience of modelling rewards cards is a plus. * Experience building or influencing credit strategies (e.g. underwriting, limit management, pricing) * Strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus * Experience working with NPV models, profitability analysis, and portfolio forecasting * Confidence communicating complex analysis clearly to non-technical stakeholders * Experience collaborating cross-functionally in a fast-paced environment * An interest in balancing risk, growth, and customer outcomes We're on the look out for L40 Senior Credit Analysts at the moment, you can read more in our Data Progression Framework 🙌 What’s in it for you 💰£76,500 to £95,000 + Incentive Awards tied to your performance + Benefits  ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits here Interview process: Our typical process is structured as: 1. Recruiter call 2. Initial hiring manager call 3. Take-home task 4. Final interviews - (3x) including case study, role-specific, and behavioural interviews Our average process takes around 3-4 weeks but we will always work around your availability.  #LI-LG1  #LI-Remote ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Monzo

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits | Hear from the team  ⭐Our Financial Health team The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need. 🔑 You’ll play a key role by... It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:  * This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements  * Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests * Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes * Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance * As a senior member of the team, you will be supporting the growth and development of more junior team members. * Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes * Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.  🤩 We’d love to hear from you if… * You have experience of working with external partners including relationship management and auditing  * You have experience in Collections and Recoveries strategies  * You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus) * You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects * You can identify, articulate and mitigate risks associated with strategic changes * You have strong judgement, and can make trade-offs between what is desired with what is feasible * You have a proven ability to gain approval for proposed business changes * You are highly resourceful and a self-starter; you excel at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operational domains. * You are comfortable working in a fast-moving, ambiguous and changing company * You have experience working cross-functionally with engineering, risk, operations and finance teams * You are a collaborative, strategic problem solver who loves working hard towards a deadline * Giving customers in financial difficulty the best outcome is at the heart of what you do Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)  ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.  📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.  ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 4 key steps * Initial Recruiter Screening Conversation.  * Initial Interview with the Hiring Manager  * Role Specific Interview  * Behavioural Interview  This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!  We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.  #LI-TP1 ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Monzo

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   📍London or Remote (UK)  | 💰 £79,000 - £93,000 + Incentive Awards tied to your performance + Benefits 🌟 About the team: Our Borrowing (lending) business is growing rapidly across both existing products and with the planned launch of new initiatives. As our lending portfolio grows, our second line of defence Credit Model Validation team is growing with it - and we’re looking for a Credit Model Validation Manager to join us! Our Credit Model Validation team is crucial in providing independent oversight and challenge to our model development teams in the first line of defence to help Monzo grow safely and ensure that the models we use deliver good outcomes for our customers. We’re looking for someone (maybe you?!) to join our validation squad and provide expert independent validation and oversight across our suite of credit models, covering critical business disciplines such as credit strategy and impairment. You’ll have a particular focus on models used for customer-level decisioning and defining our credit strategies - such as underwriting scorecards, origination PD models and Net Present Value (NPV) / unit economics models - across all our lending products. Strong data and analytical skills are a must, as is deep expertise in credit risk modelling. You’ll have hands-on experience in either model validation or model development within a financial services environment, including practical experience using Python to develop, validate or analyse machine learning and statistical models. . In-depth knowledge of credit decisioning models would be a strong plus.  🔑 You’ll play a key role by… * Leading hands-on independent validation of models used for credit decisioning within our Borrowing strategies - covering a range of machine learning, decision science and NPV models. You will be ensuring that models are fit for purpose, appropriately governed, explainable and performing as expected * Supporting oversight and validation of broader credit risk models, including IFRS9, stress testing and economic response models * Developing deep understanding of Monzo’s credit models, and using this to provide impactful input and challenge to model developers to improve our modelling capabilities * Reviewing ongoing model performance monitoring to ensure our lending models perform within our risk thresholds, and providing support to our first line of defence teams when action is required * Performing statistical analyses to independently assess model performance, including developing challenger models where appropriate to test model assumptions and strengthen validation conclusions * Improving our Model Risk Framework, including overseeing our policies, standards and procedures to help embed best practice across the business. This means making sure we follow up-to-date regulatory guidelines, and adapt our processes to make sure they remain relevant as modelling techniques evolve * Writing clear and impactful model validation reports, and presenting the findings and actions in relevant committees * Partnering with colleagues in the first line of defence credit strategy and modelling teams - and wider risk teams across Monzo - to support the embedding of our model risk framework and establishing consistent validation standards across the organisation * Embracing new and innovative technology, including leading the adoption of AI tools to enhance our model validation approach  🤩 We’d love to hear from you if… * Have a strong background and practical experience in credit model development and/or validation - in particular with exposure to machine learning or statistical models used in credit decisioning, such as decision science scorecards, origination / underwriting PD models, and NPV / unit economics modelling * Are data driven, with strong analytical skills and deep understanding of statistical techniques for credit and model risk. Being able to get hands on with data is critical - so strong SQL and Python skills are essential, and experience with data visualisation tools such as Tableau, Looker or similar is a plus! * Understand how models are used in real-time decisioning and lending strategies, and how to balance commercial and risk outcomes * Have strong written and verbal communication skills, and are able to articulate problems and solutions using clear and simple language. This is particularly important for breaking down complex issues and priorities to non-experts * Have a track record of building and maintaining trusting relationships with stakeholders at all levels, and can provide effective and respectful challenge * Are impact-driven, and proactive in identifying issues and opportunities to improve outcomes for both our customers and our business * Are passionate about technology, and what we’re doing here at Monzo excites you! Our technology stack We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them): * Google Cloud Platform for all of our analytics infrastructure * dbt and BigQuery SQL for our data modelling and warehousing * Python for data science and machine learning * Go to write our application code * AWS for most of our backend infrastructure The interview process:  Our interview process usually involves up to four main stages via Google Hangouts:  * An initial call with our recruiter * A call with our Senior Model Validation Manager, the hiring manager for the role  * A role-specific call with colleagues from our credit modelling teams. We’ll share a short case study in advance, but you won’t need to submit a written response; we’ll use it to guide the discussion during the interview. * A behavioural interview  🙌 What’s in it for you * 💰 £79,000 - £93,000 + Incentive Awards tied to your performance benefits. * 📍 This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). * ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. * 📚 £1,000 learning budget each year to use on books, training courses and conferences. * 🏡 We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. * ➕ Plus lots more! Read our full list of benefits. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll close this role once we have enough applications for the next stage, so please apply as soon as you can - we don’t want you to miss out! LinkedIn Tags: #LI-TK1 ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊