Associate TSE II

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview The Associate Systems Administrator is an entry-level position within the IT Systems team based in our Dublin office. This role serves as a critical bridge between our IT Service Desk and Global Systems functions, primarily focusing on supporting our EU and UK-based employees. You will work closely with the IT Service Desk team to resolve technical escalations while aligning with US-based systems engineers to maintain global applications, security policies, patching standards, and network infrastructure across our European locations. This role requires a blend of operational support, technical curiosity, and a commitment to maintaining a secure, highly available environment. On Call work may be required with this roll as needed by the business. In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The Associate Systems Administrator must be able to perform these duties safely and efficiently as part of their responsibilities. What you'll do System Administration & Support * Perform daily monitoring, management, and troubleshooting for core corporate enterprise software platforms. * Assist with the configuration, deployment, and maintenance of identity platforms and collaboration tools. * Follow established change management procedures for system updates and modifications. * Maintain accurate system documentation, including runbooks and knowledge base articles for the Service Desk. Workspace & Endpoint Management * Support the administration of Mobile Device Management (MDM) solutions such as Jamf and Microsoft Intune. * Assist in managing end-user devices, including software deployments, VDI deployment and desktop configurations. * Help implement and enforce security measures like software patches and OS updates. Networking & Infrastructure * Provide first-level support for network escalations, including Wi-Fi, VPN, and firewall issues. * Assist with basic network troubleshooting and performance monitoring for EU office environments. * Support the setup and maintenance of local network hardware under senior guidance. Identity & Security Compliance * Manage user lifecycles within identity platforms (e.g., Okta) to ensure appropriate access controls. * Contribute to incident response efforts by participating in a regional on-call rotation. * Review incoming IT requests to ensure alignment with company Information Security and governance policies. What you'll bring Required Skills & Experience * Foundational experience with Identity and Access Management (IAM) platforms such as Okta or OneLogin. * Proficiency working within enterprise ticketing systems (e.g., ServiceNow, Atlassian/Jira). * Experience with enterprise collaboration tools including Google Workspace, Microsoft O365, and Slack. * Exposure to MDM tools such as Microsoft Intune or Jamf. * Basic understanding of enterprise networking principles and troubleshooting techniques.Demonstrated ability to document technical processes and follow standard operating procedures. Preferred Qualifications * Experience with Audiovisual (AV) setup and troubleshooting for conference rooms. * Basic administration experience with enterprise cloud-based telephony systems (e.g., Dialpad). * A background in Systems Administration (min 2 years experience) and some experience with IT support or service desk operations. * Excellent written and verbal communication skills, with the ability to collaborate effectively across time zones. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range €38.000—€48.000 EUR Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Dublin for our hybrid working model. COOL THINGS YOU’LL DO MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. WHAT YOU NEED We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: * Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting * Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) * Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching * Experience building and maintaining complex mission-critical production database systems * Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. * Broad awareness of customer workloads and use cases, including performance, availability, and scalability * Experience analyzing issues holistically, from the application tier through the database, down to the storage * Genuine desire to help people * Ability to think on your feet, remain calm under pressure, and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help BONUS POINTS * Experience managing large scale databases (e.g. RDBMS, NoSQL) * Experience with authentication systems such as LDAP, Kerberos, AD * Experience using or managing MongoDB * Experience using distributed version control systems, and in particular git * Experience using any cloud services stack such as AWS, Azure or GCP * Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators. SUCCESS MEASURES * In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training * In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam * In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273486439