Principal Analytics Business Partner

Zscaler accelerates digital transformation to ensure our

customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise​, we are constantly

pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform.

This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in

any location.

Here, impact in your role matters more than title​ and trust is built on results. We say,

impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we

leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest

debate​—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly

and with high quality. To do this, we are building a culture of execution centered on customer obsession​,

collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where

you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges,

and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape

the future of cybersecurity.

We are looking for a Principal Analytics Business

Partner - Customer Success to join our team. This is a hybrid role, reporting to the Director, Business Intelligence in the

Customer Success Organization department. At Zscaler, our Customer Success Organization is a global, customer-focused team

dedicated to delivering exceptional customer outcomes through data, analytics, and operational excellence. We partner with

business leaders to transform data into actionable intelligence that improves decision-making, drives customer value, and enables

scalable business growth. In this role, you will serve as a strategic partner to Customer Success leadership, helping define

business priorities, frame complex problems, and translate them into scalable analytics and intelligence solutions while

collaborating closely with business leaders, Analytics Engineering, and Business Intelligence teams to support the evolving needs

of Customer Success.

• Lead strategic business partnerships:

Build trusted relationships with Customer Success leaders to understand business priorities, identify opportunities, and

proactively shape analytics initiatives that deliver measurable business value

• Drive analytical strategy and

prioritization: Define problem statements, establish success criteria, and prioritize analytics initiatives based on business

impact, balancing immediate needs with long-term scalable solutions

• Translate data into business decisions: Deliver

clear, actionable insights that explain what is happening, why it matters, and what actions should be considered, enabling leaders

to make informed decisions with confidence

• Lead cross-functional execution: Partner with Analytics Engineering, Business

Intelligence, Operations, and business stakeholders to ensure analytical solutions are aligned, scalable, and successfully adopted

across Customer Success

• Advance analytical maturity: Continuously improve KPI definitions, analytical methodologies, and

reusable business frameworks while identifying opportunities to leverage automation and emerging AI capabilities to improve

decision-making

• You are data-driven. You use data and

analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I

think" with "I know" to drive better outcomes.

• You thrive in ambiguity. You're comfortable building the path as you walk

it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something

meaningful.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our

challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest

form of teamwork and the fastest way to earn trust.

• You champion simplicity. You are skilled at distilling complex

problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings

clarity and focus to every interaction.

• You are customer-obsessed. You build deep empathy for the customer—both internal

and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish,

knowing their success is our success.

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance

daily workflows and augment problem-solving

• 15+ years of experience in a similar analytics business partner or consultant

role, with a focus on translating business needs into data-driven solutions

• Demonstrated ability to translate ambiguous

business challenges into actionable, data-driven solutions

• Strong executive communication and presentation skills, with

experience influencing Director and VP-level stakeholders

• Expertise with SQL and modern analytics and visualization

platforms such as Tableau, Power BI, Looker, or similar

• Experience leading complex analytics initiatives from problem

definition through implementation, driving measurable business outcomes

What Will Make You Stand Out

(Preferred Qualifications)​

• Experience in SaaS, cybersecurity, or customer-facing organizations such as

Customer Success, Technical Support, or Professional Services

• Experience working with modern cloud data platforms such as

Snowflake or Databricks

• Experience mentoring analysts or leading cross-functional initiatives through influence rather

than direct authority

At Zscaler, we

are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive

environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make

doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees.

Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families

throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement

options

• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model

and benefits here.

By

applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and

privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all

individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All

qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or

related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information,

disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more

information by clicking on the Know Your Rights:

Workplace Discrimination is Illegal link.

Zscaler complies with all applicable

federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called

accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions,

mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related

support.